Code Blue ToolVox Administrator'S Manual Download Page 54

Page: 54 / 88

Code Blue

•

259 Hedcor Street

•

Holland, MI 49423 USA

•

800.205.7186

•

www.codeblue.com

GU-100-F

ToolVox® Media Gateway

Administrator Guide

(prior to Aug, 2014)

page 54 of 88

SIP Alias: (Optional)

If you want to support direct sip dialing of users internally or through anony-

mous sip calls you can supply a friendly name that can be used in addition to the user’s extension to

call them.

Extension Options

Outbound CID: (Optional)

Overrides the caller id when dialing out a trunk. Any setting here will

override the common outbound caller id set in the Trunks admin. The format is “caller name”

<#######>. Leave this field blank to disable the outbound Caller ID feature for this user.

Ring Time: (Optional)

Number of seconds to ring the extension prior to going to voicemail. Default

will use the value set in the General Setting. If no voicemail is configured this will be ignored.

Call Waiting: (Optional)Allows/Disallows call waiting on the extension.

Call Screening: (Optional)

Call Screening requires external callers to say their name, which will be

played back to the user and allow the user to accept or reject the call. Screening with memory only

verifies a caller for their caller-id once. Screening without memory always requires a caller to say

their name. Either mode will always announce the caller based on the last introduction saved with

that Caller ID. If any user on the system uses the memory option, when that user is called, the caller

will be required to re-introduce themselves and all users on the system will have that new introduc-

tion associated with the caller’s Caller Id.

Pinless Dialing: (Optional)

enabling will allow the extension to bypass any pin codes normally

required on outbound calls.

Emergency CID: (Optional)

This Caller ID will always be set when dialing out an Outbound Route

flagged as Emergency. The Emergency CID overrides all other Caller ID settings.

Assigned DID/CID (Optional)

DID Description: (Optional)

A description for this DID, such as “Sales”

Add Inbound DID: (Optional)

This is where you enter the Direct Inward Dial (DID) you’d like to

reach this extension. The format should be: XXXXXXXXXX or XXXX or whatever Number you route

into this Gateway if you want it to ring this Extension. If you do not enter a value here all calls to that

DID will route to the inbound route setting for the trunk the call comes in on. Putting a value here

automatically creates an Inbound Route. This can also be done in Inbound Routes.

Add Inbound CID: (Optional)

Add a CID for more specific DID + CID routing. A DID must be speci-

fied in the above Add Inbound DID box. In addition to standard dial sequences, you can also put

Private, Blocked, Unknown, Restricted, Anonymous and Unavailable in order to catch these special

cases if the provider transmits them.

Device Options - FXS Extension

Enter the DAHDi channel that this extension will use. Go into DAHDi to see available FXS channels.

Do not duplicate.

Device Options -SIP Extension

Secret:

alpha numeric secret password you create. This must match what you provision in your

SIP Device. This is the value used to authenticate the device to the system. This should not be the

Summary of Contents for ToolVox

Page 1: ...800 205 7186 www codeblue com Administrator Guide prior to Aug 2014 ToolVox Media Gateway ...

Page 2: ...I Hardware 11 Configuring Trunks 15 Configuring Outbound Routes 25 Configuring Code Blue Devices 27 Configuring Business Phones 53 Configuring Digital Receptionist IVR 56 Configuring Inbound Routes 60 Configuring System Recordings 63 Configuring License Key Administration 64 Configuring Backup Restore 65 Unit Programming and Diagnostics UPD Configuration and Operation 67 IP Audio Interface Wiring ...

Page 3: ...utgoing to port 25 on configured mail server for mail alerts DNS UDP outgoing to port 53 if configured to use DNS servers HTTP TCP HTTPS TCP incoming to ports 80 443 for web based management NTP UDP incoming to port 123 from IP5000 for time service SNMP TCP outgoing to port 161 on IP5000 for UPD testing SNMPTRAP TCP incoming to port 162 from IP5000 for UPD traps H 323 TCP incoming and outgoing to ...

Page 4: ...il SMTP TCP outgoing to port 25 on configured mail relay PAS Delivered via telephony connections to Code Blue PAS units see ToolVox and IP5000 network resources RSS HTTP TCP incoming to port 80 to read feed content This access should be proxied instead of allowing ToolVox to directly service requests from public networks SMS via 2SMS HTTP TCP to port 80 via the Internet to www 2sms com SMS via ema...

Page 5: ... settings You do not need to do both methods Direct Connect and SSH commands This is the login information for the user account on the ToolVox systems Login cbadmin Password CodeBlue92 These are some of the common commands the user is able to run as sudo ifconfig see current network info the server by default is DHCP so once you have connected a network connection to the eth0 port on the rear of t...

Page 6: ...0 F ToolVox Media Gateway Administrator Guide prior to Aug 2014 page 6 of 88 Webmin commands Enter the default username cbadmin and password codeblue Click Login If you wish to change Click Networking on the left navigation bar Click on Network Configuration Click on Network Interfaces ...

Page 7: ...way Administrator Guide prior to Aug 2014 page 7 of 88 Click on Activated at Boot then click on eth0 Enter the IP Address and Netmask then click Click Click on Enter the Gateway IP Address for eth0 and click Click Click on Enter Hostname and DNS server IP Address information if other than default then click ...

Page 8: ...to Aug 2014 page 8 of 88 This concludes the network configuration You may need to reboot the system for the new settings to take effect Below is the list of the settings you can control via Webmin on your ToolVox Under Bootup and Shutdown you can shut down or restart your ToolVox Located at the bottom of the Bootup and Shutdown section ...

Page 9: ...re Coverage and Software Upgrades Enhancements Bug fixes etc Please inquire to Customer Service if not under a Plan ToolVox Software Update 1 1 Insert the ToolVox Update CD for your ToolVox edition Standard or Advanced into the ToolVox hardware s DVD ROM drive 1 2 Browse to the IP address of your ToolVox Communications Server 1 2 1 http IP address of ToolVox 1 2 2 Click on ToolVox Administration 1...

Page 10: ...ently please consider this a good time to start this practice See the attached document Configuring Backup Restore 1 7 Under System Administration click ToolVox Update 1 8 Click Update System 1 9 Select Apply configuration changes red bar at the top of screen and Reload red box 1 10 After updating you may need to refresh your screen 1 11 Log out and then log back in to ToolVox Communication Manage...

Page 11: ...PRI FXO and FXS depending on what is required in the application The Ports will be auto numbered during boot up of the ToolVox FXS Ports FXS s produce dial tone and should be cross connected to analog Code Blue devices or phones that need dial tone These FXS Port numbers are used when you build your phones in Code Blue Devices Click the Blue Edit button next to the FXS Ports They should be configu...

Page 12: ...dministrator Guide prior to Aug 2014 page 12 of 88 Hit save then Then Continue with reload If done making adjustments in DAHDi then reboot the ToolVox It can be done using the black toggle switch on the front of the ToolVox or done remotely using Webmin See Chapter on Configuring Server settings on how to do so ...

Page 13: ...ext to the FXO Ports Note that your port numbering may be different and the Group Number should be 2 Do not change Kewl Start and make sure the ports are set up as follows Hit save then Then Continue with reload If done making adjustments in DAHDi then reboot the ToolVox It can be done using the black toggle switch on the front of the ToolVox or done remotely using Webmin See Chapter on Configurin...

Page 14: ...oolVox to the opposite of the PRI Signaling then the PBX your connecting to Customer PBX needs to be Net or CPE Hit save then Then Continue with reload If done making adjustments in DAHDi then reboot the ToolVox It can be done using the black toggle switch on the front of the ToolVox or done remotely using Webmin See Chapter on Configuring Server settings on how to do so ...

Page 15: ...ministrator Guide prior to Aug 2014 page 15 of 88 Configuring Trunks To be able to pass calls from the ToolVox to exterior phones lines or to a PBX you must configure a trunk Your options are Dahdi PRI T1 FXO phone line IAX2 or a SIP trunk If your server has hardware installed it will display in the DAHDI screen ...

Page 16: ...way Administrator Guide prior to Aug 2014 page 16 of 88 Add ZAP DAHDI Trunk General Settings Outbound Caller ID Optional This is the Caller ID that will be used for outbound calls on this trunk The format is Caller Name You can use the string hidden to disable Caller ID on this trunk if it is a digital line ...

Page 17: ...matches any digit from 2 9 is a wildcard that matches one or more characters removes the dialing prefix from the number dialed Example 9 o This would send any number beginning with 9 out this route 95551212 would send 5551212 out this trunk adds a dialing prefix to the number dialed Example 1616 o This would add 1616 to any number sent out this trunk 5551212 would be prepended and sent to the carr...

Page 18: ...Vox Media Gateway Administrator Guide prior to Aug 2014 page 18 of 88 To apply the changes to the system click At the top of the screen Click Continue with reload to finish the changes otherwise click Cancel reload and go back to editing to cancel the changes and continue editing the extension ...

Page 19: ...SIP IAX Never Override Caller ID Optional Check this box to disable using the Outbound CID set up in the extensions configuration page You must enter an Outbound Caller ID when checking this box Maximum Channels Optional The maximum number of outgoing calls that can be made simul taneously on this trunk Incoming calls have no effect on the maximum A default of blank specifies no maximum Disable Tr...

Page 20: ...prepended and sent to the carrier as 16165551212 Dial Rules Wizards Optional Useful in creating Dial Rules You can use the wizard to add or delete a prefix to numbers or lookup numbers for local calling Outbound Dial Prefix Optional Enter the outbound dial prefix for Centrex or other custom type of trunks where you have to dial a 9 etc to make a call to the PSTN Outgoing Settings Trunk Name The na...

Page 21: ...ue com GU 100 F ToolVox Media Gateway Administrator Guide prior to Aug 2014 page 21 of 88 At the top of the screen Click Continue with reload to finish the changes otherwise click Cancel reload and go back to editing to cancel the changes and continue editing the extension ...

Page 22: ...IP IAX Never Override Caller ID Optional Check this box to disable using the Outbound CID set up in the extensions configuration page You must enter an Outbound Caller ID when checking this box Maximum Channels Optional The maximum number of outgoing calls that can be made simul taneously on this trunk Incoming calls have no effect on the maximum A default of blank specifies no maximum Disable Tru...

Page 23: ...ded and sent to the carrier as 16165551212 Dial Rules Wizards Optional Useful in creating Dial Rules You can use the wizard to add or delete a prefix to numbers or lookup numbers for local calling Outbound Dial Prefix Optional Enter the outbound dial prefix for Centrex or other custom type of trunks where you have to dial a 9 etc to make a call to the PSTN Outgoing Settings Trunk Name The name you...

Page 24: ...ter String Optional The registration string required to authenticate with the IAX2 PEER Example username password iax toolvox com To save your settings click To apply the changes to the system click at the top of the screen Click Continue with reload to finish the changes otherwise click Cancel reload and go back to editing to cancel the changes and continue editing the extension ...

Page 25: ... that you configure the ToolVox to select a Trunk to transport calls out of ToolVox Route Name Describe the type of route here Examples would be Local Calls Long Distance and International Route Password Optional Use a route password to have the system prompt each caller to this route to enter the password in order to be able to make calls This is useful to prevent unauthorized long distant or int...

Page 26: ...Music on Hold Optional Select which music on hold category to use or select none Dial Patterns A Dial Pattern will be used to select this trunk for outbound calls X matches any digit from 0 9 Z matches any digit from 1 9 N matches any digit from 2 9 is a wildcard that matches one or more characters separates the dialing prefix from the number dialed Example 9 o This would send any number beginning...

Page 27: ...AME displayed on the phones Caller ID screen and EMS agent screen Unit Info Model Choose the type of Code Blue Phone you are configuring Device Connection Type Choose the method of connection the Code Blue phone is using to connect to ToolVox FXS Analog Extension IA4100 CB3000 CB3100 IA500 SIP IAX Extensions IP5000 Off System Unit IA4100 CB3000 CB3100 IA500 The difference between Off System and FX...

Page 28: ...ual to the appropriate Model of phone you are provisioning They are titled in RED lettering CB3000 CB3100 Models Device Options FXS Analog Extension type Enter in the FXS Port number from Dahdi that you have cross connected the Analog Code Blue Phone to Do not duplicate this number with another Code Blue Device Every other field in the Device Options FXS analog Extension type Section leave as defa...

Page 29: ...until the guard answers Play Message 1 at Unit Play Message 2 to Guard 1st message must be less than 9 seconds and will be played at the CB unit until the guard answers 2nd message must be less than 9 seconds and will be played to the guard and at the CB unit until the guard answers Play Messages to Guard and at Unit 1st message must be less than 9 seconds and will be played at both ends after the...

Page 30: ... time that talk battery is removed or reversal of polarity for the CB phone to hang up 2 200 milliseconds etc 0 9 In Call Commands CB3100 only The operators ability to send commands during a call Ring Time The amount of time the phone will try a number before resetting and dialing the next number 00 60 Dial Type CB3000 only Phone line uses Pulse or DTMP encoding Other Options cont Auxiliary 2 Dete...

Page 31: ...ton phone enter in the Number you wish for the Information Number A Cadence table is provided if you desire custom tone intervals Cycle Count Number of cycles the CB phone will cycle through the above Numbers if a busy tone is encountered Command Passwords Programming Password The password used to access programming mode 2 on initial calls into the unit Monitoring Password The password used to acc...

Page 32: ...f seconds 00 disabled 05 99 seconds Auxiliary Input 1 Enables Auxiliary Input 1 pins 9 10 When activated it will activate a red button call Speaker Operation Select the type of speaker operation here Wait for Dial tone This is the maximum time that the CB phone will wait for a dial tone 0 99 seconds Wait for progress tone This is the maximum time that the CB phone will wait for a call progress ton...

Page 33: ...t will Pop Up a window on the Agents Computer if using the Event Management Software Location Description Notes Custom Detailed CB Unit location info that will Pop Up a window on the Agents Computer if using the Event Management Software Device Camera URL s Camera 1 Camera 2 You can enter up to 2 camera streams to tap into that will display in the Pop Up a window on the Agents Computer if using th...

Page 34: ...r change the FXS port or the Unit number it calls out to if off system If you have EMS you will also need to change that info IA500 Model Device Options FXS Analog Extension type Enter in the FXS Port number from Dahdi that you have cross connected the Analog Code Blue Phone to Do not duplicate this number with another Code Blue Device Every other field in the Device Options Section for an FXS ana...

Page 35: ...d Auxiliary Output Closure Time The default is for the duration of the call Enter 01 99 seconds to allow activation during a call by pressing the 6 key on the called party s keypad Phone Numbers Enter in however many phone numbers you wish the CB phone to call If upon encountering a busy line it will roll to the 2nd number automatically By Default the CB phone is set to roll through the numbers tw...

Page 36: ...t will Pop Up a window on the Agents Computer if using the Event Management Software Location Description Notes Custom Detailed CB Unit location info that will Pop Up a window on the Agents Computer if using the Event Management Software Device Camera URL s Camera 1 Camera 2 You can enter up to 2 camera streams to tap into that will display in the Pop Up a window on the Agents Computer if using th...

Page 37: ...change the FXS port or the Unit number it calls out to if off system If you have EMS you will also need to change that info IA4100 Model Device Options FXS Analog Extension type Enter in the FXS Port number from Dahdi that you have cross connected the Analog Code Blue Phone to Do not duplicate this number with another Code Blue Device Every other field in the Device Options FXS analog Extension ty...

Page 38: ...ive Time 00 Disabled 01 60 1 60 seconds 61 90 1 30 minutes 91 till end of call 92 trigger on input 2 Output 2 Active Time 00 Disabled 01 60 1 60 seconds 61 90 1 30 minutes 91 till end of call 92 trigger on input 2 Output 3 Active Time 00 Disabled 01 60 1 60 seconds 61 90 1 30 minutes 91 till end of call 92 trigger on input 2 Recordings If you wish to use messages you can record them in System Reco...

Page 39: ...e a call Button 3 4 If you have a CB phone with a 3rd and 4th button you can program them here Input 1 2 select which button you want the input to mimic Loss of AC Power Enter the phone number memory slot 1 9 and outputs that you want the unit to dial should there be a loss of AC power Enter the recordings 1 9 that the unit should play when the call is answered Low Battery Enter the phone number m...

Page 40: ...ironments Full may be necessary so the mic and speaker are both on at the same time Full Duplex Noise Cancellation If you use Full Duplex then you can increase Noise cancellation but may suffer some audio degradation Answer Message Repeat Enabling will force messages after the guard answers to repeat until the in call command 33 is sent to the unit Acknowledge Beep Delay The amount of time the pho...

Page 41: ...p Methods Wink Timing 0 disabled 1 9 100ms to 900ms Length of the wink signal coming from the connected phone line Revert to dial tone 00 disabled 01 99 1 to 99 seconds Continuous sound for this period of time will cause the unit to hang up Silent Time Out 0 to 3 0 disabled 1 30 sec 2 60 sec 3 90 sec Silence for this period of time will cause the unit to hang up Reorder Repeating Tones 00 disabled...

Page 42: ...ware Detailed Unit Location you can select a custom map to place the CB unit onto that will Pop Up a window on the Agents Computer if using the Event Management Software Location Description Notes Custom Detailed CB Unit location info that will Pop Up a window on the Agents Computer if using the Event Management Software Device Camera URL s Camera 1 Camera 2 You can enter up to 2 camera streams to...

Page 43: ...and program it provided the ToolVox and Phone lines are all built You may also now copy the Code Blue extension you just built to save time If an analog unit you will have to either change the FXS port or the Unit number it calls out to if off system If you have EMS you will also need to change that info IP5000 Model Device Options Other than the secret please do not change any of these settings T...

Page 44: ... or Static The IP5000 phone by default is set for Dynamic Address Static IP Address to assign to the CB Phone Mask Network Mask defining the network scope Default Router IP address of Default Router if routing traffic off the subnet DNS Primary Secondary Tertiary IP Address of DNS Servers if desired but not necessary MAC Address Required Mac Address of IP5000 Phone can be found on rear of the phon...

Page 45: ...he ToolVox Registrar Port Port that the server will accept registrations on Set to 0 for auto detect Registration Lifetime in seconds If IP5000 phone is losing registration to ToolVox but is still ac cessible on the network consider lowering down to 60 seconds RTP Base Port Base Port for RTP traffic Keep Alive Keep Alive method to use Most common is Register STUN Enable or disable STUN for NAT tra...

Page 46: ...teway Administrator Guide prior to Aug 2014 page 46 of 88 Media Silence Suppression enabled by default Codec this is the preferred codecs ToolVox will communicate with to the IP5000 phones Security Leave the Security section alone unless your VoIP Engineer would like something different Advanced Settings ...

Page 47: ...icates Date Time Daylight Savings enable or disable Time Zone Choose your time zone Enabled NTP enable or disable NTP service Server Address by default your IP5000 will pull NTP from ToolVox and you can set the ToolVox to pull NTP time from your server or from an external source Numbers Enter in the Phone Numbers you wish the IP5000 phone to call upon button press Enter Number and Description then...

Page 48: ...output 1 when incoming calls are active Aux Output 2 Enable auxiliary output 2 when incoming calls are active Location Recording Specify a location recording that will be played for in call command 1 Hardware Configuration Button Count The number of buttons on the face of the IP5000 Keypad Does the IP5000 have a keypad on the faceplate Public Address Whether the IP5000 has a public address system ...

Page 49: ... to button upon a Button 1 press The above will acti vate Aux Output 1 turning a strobe light on then place a call It will try calling the first phone number for 60 seconds if no answer The max call duration is set at 600 seconds During dialing the person at the CB phone will hear standard ring back Upon the call being answered Normal 2 way conver sation will be set up In Call commands specified i...

Page 50: ...ify before a power failure on the main line is reported 12 Volt D C Battery imeout in seconds before a power failure on the battery line is reported PoE Failure Timeout timeout in seconds before a PoE failure is reported Microphone Test frequency to test the IP5000 Microphone Microphone Test Hour What Hour to test the microphone at Only applies to Daily and Weekly Microphone Test Days Which days o...

Page 51: ...ware Detailed Unit Location you can select a custom map to place the CB unit onto that will Pop Up a window on the Agents Computer if using the Event Management Software Location Description Notes Custom Detailed CB Unit location info that will Pop Up a window on the Agents Computer if using the Event Management Software Device Camera URL s Camera 1 Camera 2 You can enter up to 2 camera streams to...

Page 52: ... you can click Program Extension to have ToolVox communicate out to the Unit and program it provided the ToolVox is provisioned Make sure UPD administration is configured and Unit scan has been run since building your Code Blue Devices You may also now copy the Code Blue extension you just built to save time You will have to enter in a unique Mac Address and Extension number as well as if you have...

Page 53: ...ferent then when editing an existing one Add Extension User Extension Number you wish to give this Phone that will be dialed Display Name The Caller ID name for calls from this user will be set to this name Only enter the name not the number CID Num Alias Optional The CID Number to use for internal calls if different from the extension number This is used to appear as a different user A common exa...

Page 54: ...uce themselves and all users on the system will have that new introduc tion associated with the caller s Caller Id Pinless Dialing Optional enabling will allow the extension to bypass any pin codes normally required on outbound calls Emergency CID Optional This Caller ID will always be set when dialing out an Outbound Route flagged as Emergency The Emergency CID overrides all other Caller ID setti...

Page 55: ...hone attached to a GSM cellular unit or analog line Language Optional This setting will cause all messages and voice mail prompts to utilize the language of choice if in stalled on the system Recording Options This will allow the recording of incoming and outgoing calls Values are Never On Demand Al ways Always is Mandatory if using EMS ToolVox Software To save your settings click To apply the cha...

Page 56: ...e IVR options If you have your Inbound Route set up to point to the IVR your creating you simply just need to make sure Enable Direct Dial is checked No announcements needed recordings or any other settings You will then be able to call into the ToolVox and be able to enter in the Extension Number of the Business Phone or Code Blue device you re trying to reach If using Blue Alert and want to rout...

Page 57: ...R dial an extension directly Loop Before t dest Optional If checked and there is a t timeout destination defined below the IVR will loop back to the beginning if no input is provided for the designated loop counts prior to go ing to the timeout t destination Timeout Message Optional If a timeout occurs and a message is selected it will be played in place of the announcement message when looping ba...

Page 58: ...op These Destinations represent what to do if a particular key is pushed from the calling party s keypad once into the IVR If you re just using the Direct Dial then nothing need be entered in this section since you can just enter in the extension number and will be transferred immediately If using Blue Alert and are trying to reach a specific Misc Destination choose it here This is useful if wanti...

Page 59: ...ue com GU 100 F ToolVox Media Gateway Administrator Guide prior to Aug 2014 page 59 of 88 At the top of the screen Click Continue with reload to finish the changes otherwise click Cancel reload and go back to editing to cancel the changes and continue editing the extension ...

Page 60: ... DID Number if your trunk passes DID on incoming calls Leave blank if you want to allow ALL DID s access A pattern can also be entered see Dial Patterns in the Trunks section to understand how to create a Dial Pattern Caller ID Number Optional Define the Caller ID Number to be matched on incoming calls Leave this field blank to match a specific CLID Number to allow it or leave blank to allow ALL Y...

Page 61: ...ent before AN SWER You ll notice this happening if you can send calls directly to a phone but if you send it to an IVR it won t connect the call Pause before Answer Optional An optional delay to wait before processing this route Setting this value will delay the channel from answering the call This may be handy if external fax equip ment or security systems are installed in parallel and you would ...

Page 62: ...added in Caller Name Lookup Sources Section Set Destination Required Upon Match of DID and or CLID select in the ToolVox system where to have the call routed to To save your settings click To apply the changes to the system click At the top of the screen Click Continue with reload to finish the changes otherwise click Cancel reload and go back to editing to cancel the changes and continue editing ...

Page 63: ...t into ToolVox Note that the format must be compatible though PCM Encoded 16 Bits at 8 MHz Add Recording If using a phone to make the recording enter in your extension number and hit Go Dial 77 on that phone and the system will prompt you on what to do After you hang up name the recording and save it It will appear on the right side of the screen and will be available throughout the ToolVox system...

Page 64: ...way Administrator Guide prior to Aug 2014 page 64 of 88 Configuring License Key Administration Software Licensing This screen lists what Your ToolVox is licensed for If you notice any discrepancies with what you ordered please notify Code Blue Technical Services Make note of your System UUID and ToolVox ID ...

Page 65: ...p Restore You can configure a regular backup schedule to ensure that you have a copy of your ToolVox configuration settings and CDR s You can also restore a previous backup in case of data loss or a major configuration fault Backups are stored on the file system at var lib asterisk backups You should make a point of making an offline copy of important backups Add Backup Schedule ...

Page 66: ... FTP SSH Settings If you have an FTP or SSH server on your network you can enter in it s settings here to have it auto matically FTP or SSH the backup file off the ToolVox Email Settings If email is configured on your ToolVox server you can choose to have the backup set emailed to the designated address Run Schedule You can have it run NOW or set up a schedule using these options Manage Restore Ba...

Page 67: ...strator Guide prior to Aug 2014 page 67 of 88 Unit Programming and Diagnostics UPD Configuration and Operation NOTE The ToolVox Media Gateway must be installed and configured before the UPD soft ware can be configured Onsite installation and remote support packages are available from your authorized Code Blue dealer ...

Page 68: ...pdate any transfer must include the update and all prior versions 4 MULTIPLE MEDIA SOFTWARE If the software package contains compact discs or other media then you may use only the media appropri ate for your single designated computer or network server You may not use the other media on another computer or computer network or loan rent lease or transfer them to another user except as part of a tra...

Page 69: ...de prior to Aug 2014 page 69 of 88 UPD Activation 1 Open your web browser and enter the IP address of your ToolVox Example http 172 1 100 65 2 Click TOOLVOX ADMINISTRATION button Ill 3A 3 Enter your administrator User Name and Password admin and codeblue at popup menu Ill 3B 4 Click the OK button Illustration 3B Illustration 3A ...

Page 70: ... 2014 page 70 of 88 5 A new menu ToolVox System Status will initiate Ill 3C 6 Under the SETUP tab go to Code Blue Software License Key Administration 7 Software Licensing screen will open Ill 3D 8 Enter the License Key provided from Code Blue only needed after original pur chase 9 Select SUBMIT button to apply Illustration 3C Illustration 3D ...

Page 71: ...tilize the NEXT BACK and FINISH buttons located at the top and bottom of each page to navigate through the unit forms 2 All of the field titles on these pages have a dashed line below them Place the mouse pointer over these fields to receive a description of its use Example Description orange box displays upon user s mouse rollover on MUSIC ON HOLD text Ill 4B 3 EMS UPD Administration Update Unit ...

Page 72: ...DATE IP MONITORING Ill 4D IP Unit Address Range only needed if using SIP or IAX Enter IP UNIT NETWORK MESH Click UPDATE IP SUBNET Ill 4E Max Analog or Pri Trunks for Testing Analog Phones Enter MAX TRUNKS USED Click UPDATE TRUNK AMOUNT Ill 4F Update Access Information for EMS Software Enter Authorization Code Enter Authorization IP Subnet Mask Click UPDATE INFORMATION Ill 4G Illustration 4D Illust...

Page 73: ...cord these messages prior to configuring your units ToolVox allows you to select the recording from the dropdown menu on the model configuration page Ill 5A 2 To record your message s from the SETUP tab go to Internal Options Configu ration System Recordings 3 The System Recordings page will initiate Ill 5B 4 Follow the instructions on this page You can either use your phone to record the message ...

Page 74: ...ch unit for system identification A carefully thought out dial plan should be devised before configuring your ToolVox and UPD system CALLER ID DISPLAY NAME Required field This is the location or name you wish to label the unit 4 Unit Information MODEL Required field UPD will configure all Code Blue unit types Select your model here NOTE If OTHER is selected in the Model field then no unit type wil...

Page 75: ...e ToolVox docu mentation received with the system for a list of available FXS ports ill 7B Do not change the other fields unless instructed by Code Blue technical support per sonnel SIP Extension NOTE After the IP phone is connected to the network click on 1 EMS UPD ADMINIS TRATION and 2 RUN IP UNIT SCAN below IP Unit Address Range before creating a unit Run again after creating a unit SIP SECRET ...

Page 76: ... UNIT PHONE NUMBER Required field For GSM Offsite units This number will frequently include an outside line access number such as 9 in front of the phone number Ill 7E 7 The commands at this point will be configured for your particular model of Code Blue phone Each command will give you an explanation when you roll the mouse over the command ill 7F 8 On the last page of each unit you will be prese...

Page 77: ...nit Location allows you to select the uploaded map configured in EMS UPD Administration and place a Code Blue unit on the map in the desired location Ill 7I 11 Location Description Notes allows you to enter specific location unit information to be displayed on the EMS Agent screen Ill 7J 12 Device Camera URL s allows for the entries of two IP camera streams which will be displayed on the EMS Agent...

Page 78: ...NISH button on the last page 15 Click APPLY CONFIGURATION CHANGES button at the top of the screen Ill 7M 16 Click CONTINUE WITH RELOAD radio button to finish the changes Ill 7N 17 Cancel the changes and continue editing the extension by selecting CAN CEL RELOAD AND GO BACK TO EDITING Ill 7N 18 There are two ways to send the configuration to the Code Blue units Select the unit by clicking on the ex...

Page 79: ... the factory Refer to the ToolVox docu mentation received with the system for a channel list IAX SECRET Required field Used for IAX phones or analog terminal adapters NOTE Strong password methodologies are recommended UNIT PHONE NUMBER Required field This is the phone number of GSM or Offsite units This number will frequently include an outside line access number such as 9 in front of the phone nu...

Page 80: ... phones in multiple testing schedules ensure that the time period will not overlap or you may cause erroneous fault reports 2 From the SETUP tab go to Code Blue Software Diagnostic Schedules see Ill 9A 3 Schedule New Analog Unit Test Select the range you wish to include in the schedule Select the appropriate schedule for your needs Click on Add to create the schedule Ill 9B 4 Schedule New IP Unit ...

Page 81: ...orts Click on Code Blue Software Diagnostic Reports Ill 9C Information pertaining to unit programming and logs from test schedules will be displayed Click on the log you wish to view under Available Logs Click on the Show Hide Detailed Logs to view detailed information of the testing programming of the units ill 9D Select the check box beside each log and click on Delete Checked Logs to delete old...

Page 82: ...nt Top View Phoenix Bulkhead P Front face Phoenix Plug Front Phoenix Plug Top V PoE LAN Only EIA TIA 568B Updated 2 13 2012 Production Design covering internal Wi 2 1 3 4 5 6 7 8 2 1 3 4 5 6 7 8 Product wiring diagram shown reasonably represents current offering and is intended to assist in component identification and service Earlier product production may have different components and wiring con...

Page 83: ...e protector 2 Securely mount the SurgeGate between the 66 block and the ToolVox Media Gateway 3 Connect an Amphenol cable from the ToolVox to the Line side of the SurgeGate Do not connect the SurgeGate directly to the back of the ToolVox This will not provide adequate protection and will void the warranty 4 Connect an Amphenol cable from the 66 block to the Equipment side of the SurgeGate This wil...

Page 84: ...nternal components are not isolated from the environment Do not install any product near any heat emitting appliances such as a radiator or heat register Do not install this product where excessive moisture is present ATTENTION To ensure proper protection the SurgeGate module MUST BE CONNECTED TO EARTH GROUND There cannot be any exceptions A minimum 14 green insulated copper wire with a ring termi...

Page 85: ...ocument and respond to emergency situations appropriately Robust API for third party integration Open and scalable architecture Optional software system platforms including Blue Alert EMS and UPD Standard Advanced Case Specifications Construction Heavy duty cold rolled steel Drive Capacity Exposed 3 x 5 25 and 1 x 3 5 drives Cooling 1 x 12 cm ball bearing fan Optional 2 x 8 cm hot swap fans Front ...

Page 86: ...y sense input monitors 4 x Fan headers Instantly Available PC Technology PCI Local Bus Specification Rev 2 3 support PCI Express Rev 1 1 support Suspend to RAM support Wake on PCI RS 232 front panel PS 2 devices and USB ports Warranty 1 year Advanced Server Specifications CPU Pentium Dual Core 2 5GHz minimum installed Supports Intel next generation 45nm multi core processors Front Side Bus 1333 10...

Page 87: ... 5 2006 EN 61000 4 6 2007 EN 61000 4 8 1993 A1 2001 EN 61000 4 11 2004 EN 61000 3 2 2006 A1 2007 EN 61000 3 3 2008 USA CFR 47 Part 15 CANADA ICES 003e Warranty Code Blue Corporation provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Code Blue s standard warranty language as well as information regarding support for t...

Page 88: ...eway Administrator Guide prior to Aug 2014 page 88 of 88 Technical Services and Support For additional support please feel free to contact Code Blue s Technical Services and Support Staff at tss codeblue com or 616 392 8296 Opt 3 8 a m to 6 p m Monday through Thursday and 8 a m to 5 p m Friday Eastern Time ...

Search results

Summary of Contents for ToolVox

Reviews:

Code Blue ToolVox, Administrator'S Manual, Page: 54 / 88

Search results

Summary of Contents for ToolVox

Reviews: