Code Blue
•
259 Hedcor Street
•
Holland, MI 49423 USA
•
800.205.7186
•
www.codeblue.com
GU-142-F
page 59 of 61
IP5000 2.0 Series
Administrator Guide
18 Troubleshooting the IP5000 Speakerphone
The IP5000 speakerphone is a network device. The following are tips for troubleshooting:
Power
- Ensure the power to your device is working and rated for 802.11af/at PoE specifications if
using POE. The IP5000 should only have one source of power other than a backup battery. If not
using POE, then main power needs to fall into 12-24 Volts AC or DC.
Ping Test
- This determines connectivity and the packet loss and latency time to and from your
destination and the quality of your network connection to the IP5000. If you receive no response and
power is confirmed, contact your network administrator. You can also Ping from within the phone
towards your IP PBX to test that it can reach its IP PBX/SIP Gateway.
Network
– If you’re putting the IP5000 on a network that restricts ports then the below ports must be
open for the IP5000 to communicate to its appropriate IP PBX/SIP Gateway.
1.
IAX2/UDP outgoing to port 4569 on IP PBX/SIP Gateway (only needed if using IAX2 instead
of SIP on the accounts page).
2.
SIP/UDP outgoing to port 5060 IP PBX/SIP Gateway.
3.
RTP/UDP incoming from IP PBX/SIP Gateway to UDP ports 23456-23556 (configurable).
DHCP
- The IP5000 is setup for DHCP by default. If you cannot determine the IP address of your
IP5000, contact your network administrator.
Account
- Ensure your SIP or IAX2 account is set up correctly. Account username and password
must match the account credentials on your VoIP system. This is the most common mistake with
setting up SIP accounts.
Codec
- Ensure the codec settings on your VoIP system match the IP5000 codec settings.
Firewall
- Firewalls commonly block or partially block VoIP calls. Check with your network
administrator if you cannot communicate with your IP5000 from behind a firewall.
Contact info for Code Blue Technical Services and Support staff can be located at the end of this
Guide if you need further assistance troubleshooting your IP5000 phone. Depending on your issue,
a firmware upgrade may be needed.
Note: If you do not have a DHCP server running, use a standard home/wireless router and plug your
speakerphone and laptop into the same router. Once you know the IP Address, you can browse to it
via your web browser.
