10
After Sales Support
1300 663 907
Model Number
HE414092
Troubleshooting
Repair and Refurbished Goods
or Parts Notice
Unfortunately, from time to time, faulty products are manufactured which need to be returned
to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data (such as files
stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs
stored on a portable media player, games saved on a games console or files stored on a USB
memory stick) during the process of repair, some or all of your stored data may be lost.
We recommend you save this data elsewhere prior to sending the product for repair.
You should also be aware that rather than repairing goods, we may replace them with
refurbished goods of the same type or use refurbished parts in the repair process.
Please be assured though, refurbished parts or replacements are only used where they
meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may escalate your
complaint. Please telephone us on 1300 663 907 or write to us at:
Winplus Australasia
PO BOX 537
Bayswater Business Centre
Bayswater, VIC 3153
Winplus Help Desk 1300 663 907
(Operating Hours: Mon-Fri 08:30AM to 6:00PM)
[email protected]
www.winplus.com.au
BIG BUTTON CORDED PHONE WITH SOS
AFTER SALES SUPPORT
YEAR
WARRANTY
1
MODEL: HE414092 PRODUCT CODE: 49101 03/2015
1300 663 907
AUS
Problem
Solution
Why are there no missed incoming calls listed? • If you do not have Call Display activated on
your phone line you will not be able to see
a list of recent missed calls
My Remote Control isn’t working
• Check the red LED lights up when a button
is pressed. If it does not light up, check the
battery.
How do I change the ring tone?
• The ring tone cannot be changed
The LCD screen is dim
• The batteries may be running low and may
need to be changed.
Can I use a power adaptor to power the
phone?
• Yes, the unit will accept a 9V DC power
adaptor (not included)
Will the phone work if the batteries run out?
• Yes, the phone will still work as long as it is
connected to an active phone line. Certain
functions will not work, such as the SOS
Remote and Loudspeaker.
Why is my line fuzzy?
• If you have an ADSL internet connection
sharing the phone line, an ADSL filter may
be required.
How do I re-pair my SOS Remote?
• Press and hold the PAIR button on the Base
Unit for 3 seconds to enter Pairing Mode.
• Press any button on the remote control to
pair the SOS remote. Success will appear
on the Base Unit.
What happens if my batteries run out?
• To prevent loss of functions when batteries
run out, please use an AC/DC adaptor (not
supplied).
Specifications:
Output: 9V DC 300mAh
Centre positive pin
Tip size: 5.5mm (outside) 2.0mm (inside)
Why do menu functions 3 to 8 not work?
• Certain functions on this model are not
supported in the firmware. Functions for
PABX systems do not apply for this model.
HE414092 - Home Phone with SOS Manual.indd 10
21/01/2015 9:45 am
