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Troubleshooting & Support
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The player does not turn on.
Ensure that the player is fully charged. Try
charging the player overnight (8 hours).
Reset the player (use a paper clip to gently press
the Reset button on the rear of the player) and
try again.
The buttons do not work.
Reset the player (use a paper clip to gently press
the Reset button on the rear of the player) and
try again.
I cannot transfer files to the player.
Ensure that your computer is running a sup-
ported operating system.
If using a USB extension cable, ensure that it is
securely attached to the player and the PC, or
try using another USB cable.
Ensure that the player’s memory capacity is not
full.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached
securely to the player.
The sound quality of the music is poor.
Try playing the file on your computer. If the
sound quality is still poor, try downloading the
file again or re-encoding the file yourself.
Ensure that the bit rate of the file is not too low.
The higher the bit rate of the file, the better it
will sound. The minimum recommended bitrate
is 128kbps for MP3s and 96kbps for WMAs.
Try lowering the volume of the player.
Ensure that the headphones are attached
securely to the player.
