Trouble Shooting
What does "FILE OPEN ERROR" mean?
This error message indicates that the file is DRM (Digital
Rights Management) protected and it cannot be read or
the file is an incorrect file.
Why does my MP3 player read "NO FILE"?
If your MP3 player reads no file after you have transferred
files into the unit then it simply means you have transferred
an invalid file format into the unit. Make sure the file is an
MP3 or WMA file.
Why does my MP3 player read "SYSTEM ERROR"?
If your MP3 player reads system error, it means the firmware
is corrupted. You will need to reset the firmware on the unit
(see the next page).
Why do I receive an "OUT OF MEMORY" Error message
when adding songs to my MP3 player?
This error message indicates that the MP3 player
memory is full. To add new songs to the MP3 player,
you will need to create space by deleting existing files.
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Trouble Shooting
How do I reset/upgrade the firmware?
1. Make sure the player is turned off.
2. Connect the MP3 player to the computer.
3. The computer will automatically detect the player
as "Removable Disk" under My Computer.
4. Select the firmware and drag-and-drop it into the
removable disk icon. To obtain the firmware file,
please visit:
http://www.cobyusa.com/support/support.php?sub_cat=manual
and download the MPC751 "DRIVER" file.
5. After the file transfer, disconnect the MP3 player using
the "Safely Remove Hardware" tool located in the system
tray.
6. Once the MP3 player is safely removed from your
computer, turn on the power.
If you are still having difficulty setting up your MP3 player,
please contact Customer Service or Technical Support,
Monday-Friday 8:00 AM - 11:00 PM EST,
Saturday and Sunday 9:00 AM - 11:00 PM EST.
You can also reach us online at [email protected]
or [email protected]
1-800-681-2629 OR 718-416-319
