COBHAM SAILOR 6018, Installation Manual

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Chapter 5
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Service & repair
Service & repair
5
This chapter describes what to do with defective units, including how to
pack them for shipment if they are to be returned.
5.1 General service information
The Message Terminal is designed to operate without preventive routine
maintenance.
Although the Message Terminal is designed and built very service friendly,
we strongly recommend that any acting service technician is trained
specifically on the product. Repair or repair attempts performed by
unqualified personnel may limit the warranty. The warranty on the system
is defined and outlined by the distributor that supplied the system.
Replace the defective unit and have it repaired at a qualified workshop.
For further information on warranty and service, you may also use the
Cobham SATCOM home page at
http://www.cobham.com/satcom .
When contacting your authorized dealer or Cobham customer service, have
the following information present:
• Serial number of the Message Terminal (label on the rear of the Message
Terminal)
• Platform release (software version), tap:
System > About > Version .