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To get support
8-2
Chapter 8: Service
98-166784-A
8.1
To get support
If this manual does not provide the remedies to solve your problem or if you need help with
ACU or ADU related issues call your service provider.
The section has the following subsections:
•
•
Reset to factory default and clear event history
8.1.1
Options for support
In this section you can enter the support contact for this installation, download the MIB file
and reports.
To enter contact information and view legal notices
1. Select
HELPDESK
from the left navigation pane.
2. Click the link to enter support contact information and click
Apply
.
3. Click the link
Legal notices
to see the licence text for the source code of the parts of
the SAILOR 600 Viasat Ka software that falls under free and open source software.
To download diagnostics and statistics reports
You can download a diagnostics report. This report contains information relevant for the
service personnel during troubleshooting situations. It is also useful documentation of the
Figure 8-1: Web interface: HELPDESK