General support
98-165591-B
Chapter 5: Service
5-3
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• Satellites - Satellite profiles
• Operation - Current modem and navigation parameters.
• POST - results of the Power-On-Self-Test
• Active Events - lists the currently active events
• Events - List of all cleared events.
• System log
7. If you want the diagnostics report to include data from the connected modem select
Extra diagnostic log
,
Modem
and click
Apply
. This will only apply until next reboot
where the extra modem log is disabled again.
Event list
When an event (system message) is registered, the web interface shows an event icon
in the icon bar as long as the event is active. The Base Unit display shows also active
events. To view the event list with active events, click the event icon from the icon bar at
the top of the web interface, or select
HELPDESK > Event list
from the left navigation
pane.
The
Event list
page shows a detailed list of active events and notifications including the
time of the first occurrence, ID and severity of the event message, and a short text
describing the error. Active events are cleared from the event list when the error is cleared.
They are moved to the section
Notifications
and are displayed for 24 hours. All entries in
the section
Notifications
are cleared automatically after 24 hours and after restart of the
system. For a list of all events with description, error code (ID), explanation and remedy see
5.1.3
Power cycle
To power-cycle the antenna do the following:
1. Press and hold
and
until the Base Unit display shuts down and the antenna
reboots.
2. Wait until the antenna has rebooted and is operational again. The last active satellite
profile will be used.
To reset the GX modem to factory defaults use the web interface. See
Note
The amount of modem data is usually significant and may fill the log quickly.
Figure 5-2: To reset the system
