Oxygen Sampling Data Logger User’s Manual
Page
21
of
24
Troubleshooting
Guide
Symptom
/
Issue
Possible
Cause
/
Resolution
Unit is not recognized by
computer/OS
Make sure unit is connected properly
to a suitable 6VDC power source and
that the USB cable is properly
connected to a computer.
Unit doesn’t power ON
Perform resolution above and make
sure that there is adequate power to
the sensor.
No logs are present on meter
The meter was disconnected while
logs were being downloaded. Connect
the meter to the computer and
download logs again.
The display is blue or showing
error
The meter’s EEPROM has been
corrupted. Improper power supply.
Please email our technical support for
further assistance.
The
GasLab
®
software doesn’t
start *
1
Your software might be out of date.
Update your software online at our
website or by clicking on the
CHECK
FOR
UPDATES
under the
Help
menu.
Make sure your computer meets the
minimum system requirements.
Slow response
Check the air flow channels/tubes to
make sure they are not obstructed.
Check the parameters of the meter and
make sure the speed of the computer
is adequate.
Reading doesn’t change
Calibration or recalibration needed.
*For more troubleshooting tips on
GasLab
®
software, see its manual located at
www.co2meter.com/pages/downloads
.