CNX CNX-Trio, User Manual, Page: 42 / 51

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TROUBLESHOOTING
If you inquire more specific troubleshooting information, please visit CNX homepage
and refer to FAQ or Q&A on customer support.
1. If you see nothing on TV screen, or screen trembling.
∙ If configuration of video output is set up in wrong way, it might lead nothing on
screen or black and white or screen trembling.
Then Press [TV OUT] button slowly and change video output mode.
2. If CNX Divx freezes after initial screen appears, and does not proceed to main menu
screen.
∙
Check out if USB Device is connected well.
∙
Check out if the partition of USB Device is set up and formatted properly.
3. If Subtitle is not showing.
∙
If movie or image file and subtitle file names do not match, subtitle does not
shown up. For example, if the file name of the movie file is bbb.avi , the file
name of subtitle file must be bbb.smi .
4. When the power is on, nothing appears on the screen or screen appears in
monochrome and screen is shaking.
∙ When video output mode setting is not properly set, screen appears in
monochrome or screen might be shaking.
Press [TV Out] button of the remote control to change output mode until video
output mode setting is properly set.
5. When Video file is not being playing , or nothing appears on the screen (black screen).
∙ Video file with unsupported CODEC cannot be played. Users can figure out
whether the CODEC is being supported from the test program or use the media
conversion program to convert the file.
Otherwise, press [TV OUT] button of the remote control, twice.
6. When Screen is being displayed with no sound.
∙
Check the external TV s input terminal.
The video input terminals of external equipment such as the composite,
component have separated audio inputs.
Check it the video and sound inputs are properly connected.