Recommend system requirements
The DP Multi-Stream Hub requires the following:
Computer that supports DisplayPort 1.2 with multi-stream support*
• Microsoft Windows:
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-Windows 7 SP1 (32-bit or 64-bit editions)
-Windows 8 (32-bit or 64-bit editions)
*Use of the DP Multi-Stream Hub with a computer that does not meet this specification is not supported.
Quick start guide
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*The Scan key only use when the PC does not recognize the HUB device.
Troubleshooting
Here are the steps to solve possible problems.
Scenario: No video on any downstream monitor connected:
1. Check the LED to make sure the hub has power. Use only the power adapter that was provided with the
hub.
2. Check that each downstream monitor is powered on.
3. Check the DisplayPort cable to be sure it is connected to the computer and hub. Use only the DisplayPort
cable that was provided with the hub for the connection to the computer.
4. Check the computer or graphics card user manual to confirm that DisplayPort 1.2 and a multi-stream
video signal are supported.
5. Check the Windows Display Control Panel to confirm that the downstream monitors attached to the hub
have been detected and enabled.
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Scenario: No video on some downstream monitors connected:
1. The hub can support up to four monitors at 1920 x 1080 resolution or two monitors at 2560 x 1600
resolution.
NOTE: Playing audio over the DisplayPort connection will reduce the number of monitors the
hub can support.
2. Check the DisplayPort cable to be sure it is connected to the hub and monitor. Use only the DisplayPort
cable that was provided with the monitor for the hub connection.
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