Screen unresponsive
• Reboot console via power cycle.
• Perform a soft reset by going to global settings > system info >
factory reset. This will clear the active show file, but will maintain
the internal saved show files. This is clearing the cache of the
controller.
Screen not powering on, or
displays error 44
• Contact Club Cannon directly.
DMX input not triggering
ShoMaster
• Ensure DMX input is enabled in global settings.
• Key must be in the armed position.
DMX input triggering incorrect
channels
• Ensure DMX input starting address is not offset.
• See DMX input overview above.
Forgot passcode
• Use included key to arm controller. This will bypass the
lock screen. Passcode can be reset in global settings > Reset
Passcode. Codes are unique for each show file.
Jet+LED mode triggering wrong
colors
• Ensure led attachment is in 9ch mode.
• Ensure the LED’s starting address is 1 greater than the banks
starting address.
Ac outputs triggerable when key
is off
• Ensure key lock checkboxes are configured to the desired
settings via the modes page.
• Bank > Bank Settings > Mode > Modify checkboxes
Ac outputs not working
• Check the resettable circuit breakers above each output.
• Check main AC OUT fuse on rear of console. 5x20mm, 10A.
USB icon red / USB drive not
recognized
• Ensure drive is formatted as FAT, FAT16, or FAT32.
• Drive must not exceed 32GB in capacity.
Software update failed
• See instructions included with update files.
No user serviceable parts inside.
If your issue is not listed or the suggested solution did not solve the issue, contact Club Cannon.
DEVICE
TROUBLESHOOTING
ISSUE
SOLUTION
30
