C S V-1 3 8 0 M A N U A L
HDMI™ 4K 60Hz UHD Splitter 4 Por t
USB 3.0 + Dual Mini DisplayPor t™ MST Docking Station
C S V- 3 2 0 3 M A N U A L
www.club-3d.com
Quick start guild
Troubleshooting
Here are the steps to solve possible problems.
Scenario: No video on any downstream monitor connected:
1. Check the LED to make sure Y-cable docking station has power. Use only the power adapter
that was provided with Y-cable docking station.
2. Check that each downstream monitor is powered on.
3. Check the DisplayPort cable to be sure it is connected to the computer and Y-cable docking
station.
4. Check the computer or graphics card user manual to confirm that DisplayPort 1.2 and a
multi-stream video signal are supported.
5. Check the Windows Display Control Panel to confirm that the downstream monitors attached
to the hub have been detected and enabled.
Scenario: No video on one downstream monitors connected:
1. Y-cable docking station can support up to two monitors at 4K resolution.
2. Check the DisplayPort cable to be sure it is connected to Y-cable docking station and monitor.
3. If the monitor is a DVI or VGA monitor, check the DisplayPort cable to be sure it is connected
to . Check the other end of the cable to make sure the DisplayPort-to-DVI or DisplayPort-to-VGA
adapter is properly connected to the DisplayPort cable and to the monitor.
4. If the monitor is a DVI or VGA monitor and the cable and adapter are properly attached, test the
monitor, cable, and adapter with another computer.
5. Check the computer or graphics card user manual to confirm the number of multi-stream video
signals that are supported and the maximum resolution.
6. Check the Windows Display Control Panel to confirm that the downstream monitors attached
to Y-cable docking station have all been detected and enabled.
7. Check the monitor with no video to confirm the DisplayPort input has been selected.
Scenario: Same image appears on all downstream ports:
1. Check the computer or graphics card user manual to confirm that DisplayPort 1.2 and multi-stream
video signal are supported.
2. Check the Windows Display Control Panel to confirm that all downstream monitors are set for
extended mode.
3. Update the video driver to the latest version available to enable the multi-stream functionality.
