CloudMedia Popcorn Hour A-500 PRO, User Manual, Page: 120 / 126

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17. Troubleshooting
My Popcorn Hour A-500 PRO doesn’t start - no red LED on the player.
Please check that the power cord is plugged in and the power-lead is inserted fully into
the power terminal.
Popcorn Hour A-500 PRO stuck on the splash screen.
Unplug the player for a few minutes and then try again. If problem persist, please
contact our technical support team.
If you have a large HDD connected it may take some time before the user interface
appears.
Nothing appears on my TV screen after several minutes.
Check all the cable connections and check your TV settings for the correct TV INPUT.
Still nothing but the unit appears fully powered and connected, on the remote press TV
Mode + Red to recover the TV mode setting to Auto.
Can’t upgrade the firmware - System prompt error.
Please recycle the power on your Popcorn Hour A-500 PRO and try again.
Check the error code on the WIKI and disconnect the HDD if user apps are causing
shutdown issues.
I have poor performance from wireless streaming.
Wireless connection has lower bandwidth compared to wired plus wireless signal
strength is vital for smooth video streaming. If the problem persists, you may have to
increase the signal level by adding a wireless range extender or bridge and thereby use
the Ethernet rather than the USB connection. There is no guarantee that wireless will
ever be able to stream successfully as it depends on environmental factors.
Apps Market Connection fails.
Please make sure that you have a valid internet connection. Check DNS servers.