14
RETURNS
NEED TO RETURN YOUR CLEVERSPA
®
? FOLLOW INSTRUCTIONS BELOW:
•
Purchased from a UK retailer:
Call CleverSpa
®
Aftersales Team. This will require proof of purchase.
•
Purchased from clevercompany.com:
If purchased directly from our website, contact us and we
will email instructions to return product. Contact can be made by email or telephone - see warranty
claims section.
When posting items back, clearly mark parcel with order number and full name. Ship unused product,
in original packaging, to address identified in our email. Keep receipt(s) or order number safe, you will
need it as proof of purchase in event of after-sales queries.
POINTS TO NOTE:
• Under Distance Selling Regulations, as a consumer you have the right to cancel your order
and return goods if we are notified within a period of 14 days after delivery of goods.
• You are responsible for shipping products back to us. Use a traceable shipping method.
• If you choose to cancel your order, we require you, the consumer, to pay the cost of returning
the item to us.
• Individual products may be excluded from this guarantee. Check product description before
you place orders.
• We can’t take responsibility for any missing or damaged parcels - take care when returning
orders to us.
If return is due to a product defect, call
+44 (0) 151 318 6163
to initiate return.
REFUNDS ON ITEMS PURCHASED THROUGH CLEVERCOMPANY.COM
Once items are received by our warehouse, they will be processed and a refund initiated. Your account
should be credited within a maximum of 10 business days from the time items are received.
DEFECTIVE ITEMS
If your item is defective in any way, consult our FAQ section at
clevercompany.com
as there may be
a simple solution to the issue. If this does not resolve the issue, please call on
+44 (0) 151 318 6163
or email:
for assistance.
Prior to contacting us, please ensure:
1. You have registered your warranty (see page 15).
2. You include any photo/video evidence, as this will ensure that your problem is resolved quicker.
DAMAGED ITEMS
Purchased from a UK Retailer:
If you receive an order from the retailer with obvious shipping damage
- refuse delivery. If delivery has been accepted and then shipping damage is found, follow specific
instructions advised by the retailer.
Purchased from clevercompany.com:
If you receive an order with obvious shipping damage - refuse
delivery. If you have accepted delivery and then find shipping damage, please call Clever Company
using contact information included with order.
Save packaging and paperwork for the order. If you dispose of packaging or attempt to return product
without contacting the supplier, you may damage your chances of making a claim.