Clemas & Co DEMON HURRICANE, Operator'S Manual

Page: 15 / 36

Warranty Procedure
End Users
If your machine develops a problem:
1. Phone Demon for advice with the model and serial number to hand.
2. Describe fully the problem as best you can.
3. If the problem cannot be resolved over the phone then the machine can be booked in for
repair and if the faults are covered by the warranty the repair will be carried out free of charge.
4. If you cannot bring the machine in for repair then we will despatch an engineer. If the fault is
covered by the warranty then we will not charge for labour or spares used, however the trans ‐
port charge will be payable weather or not the repair is warranty.
Hire Centres and Dealers
If your machine develops a problem:
1. Phone Demon for advice with the model and serial number to hand.
2. Describe fully the problem.
3. We will advise you on the best course of action, however if parts are required you must raise
a purchase order number to cover the parts. When the parts are fitted they must be returned for
examination before a credit note is issued.
4. If you are unable to repair the machine then we will despatch an engineer to carry out the
repair. We will need a purchase order to cover the cost of transport to and from the site and for
parts and labour if the repair is not covered under the warranty.
5. If required Demon will arrange for a carrier to collect a damaged machine, if the warranty
claim is valid we will pay this cost, if not it will be charged to the customer.
For parts warranty ring Demon and request a warranty claim form faxed to you. This form must
accompany any returned parts.
Notes:
You will not invalidate the warranty by investigating faults and repairing them yourself providing
you follow our advice. Hire Centres and Dealers are expected to carry out all repairs themselves
with Demon crediting faulty parts upon receipt and inspection.
Spare parts fitted to machines are guaranteed for 1 month only or the remainder of the warranty
period whichever is longer.