1
1
Network Problem
1.1
My IPC is off line from time to time.
Solution 1: Check if the network environment is good and the network cable hole plug of IPC end is
loose.
Solution 2: Check if there is IP conflict.
Solution 3: Check if the device is under normal power supply.
Solution 4: Check if the device upgraded to a wrong program.
1.2
What if network upgrade failed?
Solution 1: Log in again to check if upgrade is successful, because sometimes the progress bar
doesn
’t show feedback in time due to the network environment.
Solution 2: Check if the network environment is normal, and there is disconnection or power failure
during upgrade.
Solution 3: Check if the program and the device are matched.
Solution 4: Re-upgrade through 3800 port of config tool (3800 needs to upgrade matched program).
1.3
I can use “Ping” to test that the IPC is on line after upgrade, but fail to
log in.
Possible reason: Check if the WEB port was modified.
Solution 1: Reset the device and log in again.
Solution 2: Re-upgrade through 3800 port of config tool (3800 needs to upgrade matched program).
1.4
There is no code stream when I log in and the network program restarts
constantly after upgrade.
Solution 1: Check if there is IP conflict or network disconnection.
Solution 2: Check if the device is under normal power supply.
Solution 3: Check if each connection line is loose inside the device after disassembling the camera.
