Introduction
Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Product returns
All product returns require a return authorization (RA) number. Please contact
ClearOne Technical Support before attempting to return your product. Make sure
you return all the items that shipped with your product and include a brief descrip-
tion of how the product was being used when the problem occurred.
Unpacking
Carefully remove the Scan Converter unit, cables and power supply from the packag-
ing. Ensure that you received the following parts:
• Remote control
• 15-pin HD extension cable
• AV cable
• S-video (S-VHS) cable
• Power supply
• Mini-DIN to SCART cable (PAL system only)
If any parts are missing, please call the Technical Support Group at
1-800-283-5936 (USA) or 1-801-974-3760.
ClearOne is not responsible for product damage incurred during shipment. You must
make claims directly with the carrier. Inspect your shipment carefully for obvious signs
of damage. If the shipment appears damaged, retain the original boxes and packing
material for inspection by the carrier. Contact your carrier immediately.
System Requirements
To use the Scan Converter, you must have the following devices:
• IBM-compatible computer or Macintosh with VESA standard VGA, SVGA,
and XGA outputs
• TV or video input device with composite video, S-video or SCART connector
3
Introduction
2
Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Professional services
If you need additional information on how to install, set up, or operate your
Scan Converter, please contact us. We welcome and encourage your comments so we
can continue to improve our products and serve your needs.
ClearOne Communications ~ 1825 Research Way ~ Salt Lake City, UT 84119
Technical Support
Tel:
1-800-283-5936(USA) or 1-801-974-3760
Fax:
1-801-977-0087
E-mail:
Web:
www.clearone.com
Sales and Customer Service
Tel:
1-800-945-7730 (USA) or 1-801-975-7200
Fax:
1-800-933-5107 (USA) or 1-801-977-0087
E-mail:
Sales and Customer Service (International)
Unit 4 Hernes Estate
Greys Road
Henley on Thames
Oxfordshire
United Kingdom
RG9 4NT
Tel:
44 (0) 1491 414430
Fax:
44 (0) 1491 579137
E-mail:
Product registration
Please register your Scan Converter using the online registration form in the Product
section at www.clearone.com. We are better able to provide technical assistance when
your product is properly registered. Registration information is also used to notify you
of upgrades and new product information.