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C O L L A B O R A T E L I V E : U s e r G u i d e

COLLABORATE® SETUP

When system is loaded for the first time (after restore defaults), the setup wizard is displayed
on screen in order to configure the basic settings:

Name:

System name used to identify the system when using DNS dialing. Best Practice will

be a name that represents the actual location of the system.

Summary of Contents for COLLABORATE LIVE 200

Page 1: ...COLLABORATE LIVE 200 USER GUIDE...

Page 2: ...y be reproduced in any form or by any means without written permission from ClearOne Printed in the United States of America ClearOne reserves specific privileges Information in this document is subje...

Page 3: ...GATION ARROWS AND ADDITIONAL BUTTONS 13 USING THE ON SCREEN MENU 13 SYSTEM ICONS 15 DISPLAYING SYSTEM INFORMATION 15 COLLABORATE SETUP 17 Chapter 3 Configuration Basics 25 IN THIS CHAPTER 25 CONFIGURI...

Page 4: ...LL TONES 44 OPERATOR REQUEST FOR PASSWORD 44 OPERATOR REQUEST FOR TELEPHONE TONE 44 DATA SHARING 45 CONNECTING THE DATAPOINT 45 CONNECTING A USB FLASH DRIVE 46 WIRELESS SHARING 47 COLLABORATE SHARE CO...

Page 5: ...ess 54 IN THIS CHAPTER 54 STARTING SKYPE FOR BUSINESS CALLS 54 STARTING SKYPE FOR BUSINESS MULTI CONFERENCE CALLS 55 PRESENTATION SHARING 56 DISPLAY LAYOUTS 57 JOIN SCHEDULED SKYPE FOR BUSINESS MEETIN...

Page 6: ...THE LICENSE 77 SENDING RUNNING TEXT IN A CALL 78 VIEWING CALL STATUS WITH THE WEB BASED GUI 80 PERFORMING SYSTEM UPGRADE 81 PERFORMING SYSTEM BACKUP 82 PERFORMING SYSTEM RESTORE FROM BACKUP FILE 83 P...

Page 7: ...controls and advanced call control options during conferencing Utilizing the newest H 323 video standard and clear crisp audio the COLLABORATE Live 200 brings users face to face with other people and...

Page 8: ...e In Picture PIP view Calling via Contacts or Recent calls Calling via online directories Calling Via URI Configurable audio video and displays and automatic answering Display on screen running text t...

Page 9: ...icense Option to upgrade to 9 way SIP H 323 MCU License 4 way SIP H 323 MCU license Option to upgrade to 9 way SIP H 323 MCU License Recording Streaming Data via USB DataPoint Optional Wireless Data M...

Page 10: ...presentation and interactive whiteboard 4 One CHAT 150 speakerphone provides crystal clear audio 5 User interface as intuitive and simple as familiar mobile or tablet devices 6 One UNITE 50 ePTZ came...

Page 11: ...on the remote control activates the on screen GUI which appears on top of the camera videoconference picture The remote control includes the following button types Alphanumeric Keypad Command Buttons...

Page 12: ...Change wireless main sender Far End Control the position PTZ of the camera at the near far end Player Controller N A Preset Recall Recall a camera PTZ preset position Preset Set Set a camera PTZ prese...

Page 13: ...function highlighted in orange on the screen Zoom In Out Zoom in or out with the camera Make Call Start a new call End Call End the current call or close the GUI Note The red End Call button can also...

Page 14: ...L L A B O R A T E L I V E U s e r G u i d e Navigate the COLLABORATE Live menu using the Navigation Arrows on the remote control Expand the menu options by pressing OK Press Back to go back to the hom...

Page 15: ...is in idle state or in an ongoing videoconference session To display the current system status details Press Information on the remote control The Information window appears Icon Image Meaning Mute Sp...

Page 16: ...gatekeeper COLLABORATE Central The unit is connected to a COLLABORATE Central server Gatekeeper The unit is connected to a gatekeeper server SIP Proxy The unit is connected to a SIP proxy server Seri...

Page 17: ...is loaded for the first time after restore defaults the setup wizard is displayed on screen in order to configure the basic settings Name System name used to identify the system when using DNS dialin...

Page 18: ...L A B O R A T E L I V E U s e r G u i d e Click Next Language Name Use left and right arrows to select a language for the system s User Interface and select the desired language Click Next Restart th...

Page 19: ...19 C O L L A B O R A T E L I V E U s e r G u i d e Click Next Select Date Time Time Zone By default Date Time Time Zone values will be set automatically...

Page 20: ...ou to adjust the System s date This date will be used for scheduling meetings clock and more Click Save If the date time are disabled then the details cannot be updated Time This feature allows you to...

Page 21: ...Save Set network IP addresses Obtain Automatically Select the Toggle button to obtain an IP Address from a DHCP server automatically IP Address Set the IP Address for this system If using a DHCP serve...

Page 22: ...DHCP server the address obtained from the DHCP server is displayed Default Gateway Set the IP Address of the default gateway router If using a DHCP server the address obtained from the DHCP server is...

Page 23: ...er Set the IP Address of the DNS server If using a DHCP server the address obtained from the DHCP server is displayed Additional DNS Server Alternative DNS server to be used in case the first DNS serv...

Page 24: ...OLLABORATE Space These credentials can be created in different ways If you would like to create a new Collaborate Space trial account complete the Activation information and then click Sign Up to proc...

Page 25: ...ing the Display LAN settings Firewall Settings Wi Fi Settings General Settings Calls Settings Presentation Settings Software Updates CONFIGURING THE AUDIO The audio input output must be configured so...

Page 26: ...audio output device Microphone Level Adjust the microphone sensitivity level in percentage Test Microphone Check and test the Microphone by using this option Test Speaker Check and test the Speakers...

Page 27: ...a videoconference To control the camera s zoom use the zoom in zoom out button During a videoconference you can control the remote side s camera by pressing on Far End button on remote control and the...

Page 28: ...heck to display the remote on the secondary monitor Device and Resolution Select an option from the lists Keep Aspect Ratio Select this option to keep the original aspect ratio on screens that have a...

Page 29: ...following fields DNS Server Set the IP Address of the DNS server If using a DHCP server the address obtained from the DHCP server is displayed Additional DNS Server Alternative DNS server to be used i...

Page 30: ...utomatic The NAT device recognizes your IP Address and maps it to your internal extension number when you dial out through your organization LAN NAT Address if your organization uses NAT when communic...

Page 31: ...nnection Network Name Displays the network SSID IP Address Displays the Wi Fi network IP address Connection Speed Displays the connection rate Signal Strength Displays the Wi Fi signal strength For be...

Page 32: ...ill represent the unit during a session Note This will be automatically overwritten if you register to our Space service Language Select the desired language for the user interface then click Apply A...

Page 33: ...ally go into sleep mode Select Apply Changes will take effect after system restart CALLS SETTINGS In the Calls Settings window you can define miscellaneous technical settings that affect how video col...

Page 34: ...coming Call Enables auto muting the microphone for incoming calls Default Call Bandwidth Select the bandwidth for calls Default Call Type Choose the protocol and path used GW calls are routed through...

Page 35: ...tion material being transmitted you can choose the data transmit mode priorities either motion or sharpness Motion provides the highest possible frame rate Used when there is a need for higher frame r...

Page 36: ...ve the system frequently check for updates If an update is available you will get an on screen notification and you can choose to update or not 2 Check for Software Updates Checks for updates You see...

Page 37: ...sections Starting Calls Auto Answering Calls Ending Calls Muting the Video Switching Image Modes Switching Call View Modes Using Picture In Picture PIP Modes Call State Indications Using Call Tones D...

Page 38: ...Number Name field type the IP Address to which you want to call Alternatively instead of an IP Address you can also use an Alias E 164 number or a DNS Address if they are defined on your network 4 To...

Page 39: ...d in the Settings Calls menu When the auto answer option is not selected and an incoming call is received a message is displayed on the screen You can accept or reject the call using the buttons on th...

Page 40: ...r G u i d e MUTING THE VIDEO You can mute video during a videoconference using the remote control When you press Mute Video during a call the remote side sees the Mute Video BMP image which indicates...

Page 41: ...a conference begins the local video appears on the monitor in a small rectangular inset located in the upper left corner of the larger remote video display This display mode is called Picture In Pict...

Page 42: ...vailable while sharing via Collaborate Share option CALL STATE INDICATIONS Various call states are represented by icons on the screen when videoconferencing is taking place GUI Icon Indication The cur...

Page 43: ...call status details During the video collaboration call click the Status button on the remote to view the Call View box see Call View Box Unsuccessful COLLABORATE Central registration Successful COLL...

Page 44: ...col Protocol of the current call Packet Loss Percentage of packets that did not arrive at their destination USING CALL TONES When making calls the call operator can request a Password or DTMF tone to...

Page 45: ...Data Sources are selected inside the Presentation menu Pressing the Data button a second time stops data sharing CONNECTING THE DATAPOINT For the system to recognize data sources you need to connect...

Page 46: ...ode you can view files that are stored on a portable USB flash drive To view and share files from a USB flash drive 1 Insert a USB flash drive to one of the COLLABORATE Live USB ports The message USB...

Page 47: ...lication via network using the Collaborate Share feature To define wireless settings follow the Presentation settings To view and share wirelessly 1 Download the Collaborate Share application from the...

Page 48: ...T E L I V E U s e r G u i d e 1 Select Presentation Collaborate Share Wireless data sharing is starting COLLABORATE SHARE CONTROLLERS While wireless is shared you can manage your sharing from Collabor...

Page 49: ...y side Note PIP will not be displayed while using Collaborate Share in idle mode Button Image Button Name Command Pause Pause the current share Play Resume the paused shared Full view Switch the Colla...

Page 50: ...a video file from a PC or a USB flash drive the Collaborate Live is mixing the audio channels into one channel so the presentation audio as well as the microphone can be heard While sharing the volum...

Page 51: ...e remote control USING CONTACTS VIA THE COLLABORATE LIVE GUI You can display the Contacts using the COLLABORATE Live GUI menus To select the Contacts via the COLLABORATE Live GUI 1 Select the Contacts...

Page 52: ...CALLS FROM THE CONTACTS To display the Recent Calls via the Contacts In the Contacts screen select Recents in the menu on the left side of the screen ADDING A RECENT CALLS ENTRY TO THE CONTACTS You c...

Page 53: ...the Directory tab select the number to dial and press Dial USING COLLABORATE SPACE CONTACTS When your system is registered to the Collaborate Space server See settings all users that are registered to...

Page 54: ...S In order to start a Skype for Business call follow these step by step instructions 1 Make sure you re logged into the Skype for Business server To register your system to the Skype for Business serv...

Page 55: ...S If you need to add more people to your conference call you can select their names from your Contacts list 1 Make sure your contacts are available by checking their present status first 2 Select cont...

Page 56: ...56 C O L L A B O R A T E L I V E U s e r G u i d e PRESENTATION SHARING HDMI Input Wireless Presentation USB...

Page 57: ...E U s e r G u i d e DISPLAY LAYOUTS Dual Displays One display showing the near end video the second display showing the far end video Voice Switched Mode Displays the party that is talking in a point...

Page 58: ...GS A meeting Reminder will pop up for scheduled Skype for Business meetings USING SKYPE FOR BUSINESS CONTACTS When your system is registered to a Skype for Business server See Skype for Business setti...

Page 59: ...and then Recents Favorites or Contacts and select the name of the contact you want to call 2 Select the Online Away contact and click on Video Call Guide to status icons Available Online and Availabl...

Page 60: ...s Skype for Business Settings DISPLAY SETTINGS Please refer to Chapter 3 NETWORK SETTINGS Please refer to chapter 3 Wi Fi SETTINGS Please refer to chapter 3 DIRECTORY PROPERTIES Online directories are...

Page 61: ...ry Access Protocol server is usually used Server Address The server s IP Address If an IP is not entered the following message appears You must enter server address in order to continue Server Port Nu...

Page 62: ...profiles System administrator configuration H 323 PROTOCOL SETTINGS For point to point and multipoint videoconferences the H 323 protocol standard is used for call signaling and control video audio tr...

Page 63: ...r User Name Enter the user name to log into the COLLABORATE Central server User Number Enter your user number for identification on the COLLABORATE Central server If not entered the COLLABORATE Centra...

Page 64: ...m received when initiating COLLABORATE Central mode which is the ID number WORKING IN COLLABORATE CENTRAL MODE In a point to point call and when COLLABORATE Central mode is active you can add another...

Page 65: ...oxy mode User Password The user password as configured in the proxy server proxy mode Local Port The SIP port on your computer the standard is 5060 Transport Protocol Select the desired protocol TCP o...

Page 66: ...Enter the IP Address of the Collaborate Space server Email Enter the Email used to log into the Collaborate Space server Password Enter the password used to log into the Collaborate Space server if re...

Page 67: ...Select this option to allow access to the COLLABORATE Live 200 unit via a Telnet based terminal If you enter a password Telnet users will be required to enter the same password when they access the un...

Page 68: ...68 C O L L A B O R A T E L I V E U s e r G u i d e 1 In the Admin Settings window set the following options and parameters...

Page 69: ...722 1 standard bit rate of 24kbps and 32kbps GAO s G 722 1 algorithm is in the form of fixed point arithmetic and is based on the Modulated Lapped Transform MLT Enable H 264 Profile When selected enab...

Page 70: ...oxy User The User Name as configured in the proxy server proxy mode Proxy Password The user password as configured in the proxy server proxy mode EXCHANGE SETTINGS This configuration allows you to int...

Page 71: ...sword used to log into the organization s network SKYPE FOR BUSINESS SETTINGS Registering to a Skype for Business server will allow you to join and create Skype for Business cloud based video conferen...

Page 72: ...rver Name Type the FQDN fully qualified domain name of your Skype for Business Server External Server Name Type the FQDN fully qualified domain name of your Skype for Business Server Install Skype for...

Page 73: ...OINING A SPACE MEETING You can start or join a Collaborate Space meeting Note Before joining starting a space meeting you must enter a valid server and user details under Settings Advanced Space 1 Cli...

Page 74: ...the meeting call Layout Choose streaming layout Vertical Stream video in top and bottom mode Horizontal Stream video in side by side mode Attendees Shows the list of participants in the meeting call...

Page 75: ...r any open application HDMI share using the DataPoint HD if that option is installed Snapshots Share saved snapshots of your Whiteboard presentations END MEETING End Meeting Terminate the meeting and...

Page 76: ...COLLABORATE Live via Browser Download Collaborate Share for wireless sharing Importing Exporting the License Sending Running Text in a Call Viewing Call Status Performing System Upgrade Performing Sy...

Page 77: ...the Collaborate Share application To download Collaborate Share 1 Open your browser 2 In the browser s address bar type the direct IP Address of the COLLABORATE Live unit The COLLABORATE Live Web logi...

Page 78: ...functionality is enabled or disabled MAC address The unit s MAC address is also displayed License Key The generated license code supplied by ClearOne SENDING RUNNING TEXT IN A CALL During a video coll...

Page 79: ...e 2 Click the Running Text button The Running Text box appears 3 In the text box type the message you want to send and display on the far end screen and then click Start Note To stop the display of th...

Page 80: ...k the technical details of the call with the Web based GUI To view the call status details During a call click on the Call Statistics link on the left side of the web interface to view the Call View b...

Page 81: ...s PERFORMING SYSTEM UPGRADE You can upgrade the Collaborate software to a newer version when such becomes available To upgrade the COLLABORATE Live software 1 After logging in click Maintenance System...

Page 82: ...hange is made 1 After logging in click Maintenance System Recovery The system reboots and a Backup Restore screen appears 2 Select the Backup option The Backup screen appears 3 Using the remote contro...

Page 83: ...COLLABORATE Live unit to a backup snapshot file using a browser 1 Open your browser 2 In the browser s address bar type the direct IP Address of the COLLABORATE Live unit e g http 172 100 100 25 The C...

Page 84: ...cense Key to the system Configuration Option License PERFORMING SYSTEM RESTORE FROM FTP Whenever necessary you can discard all manually entered configuration settings and restore using settings delive...

Page 85: ...e system including user information Contacts entries IP and all other user defined information will be deleted After restoring the system to its factory defaults it may be necessary to perform a syste...

Page 86: ...tore button and follow the restore steps listed above ACCESS TO SYSTEM RECOVERY WITH USB DEVICE In addition to web server you can reach recovery mode with designated USB device 1 Connect Recovery USB...

Page 87: ...ol You can run telnet without parameters in order to enter the telnet context indicated by the Telnet prompt telnet From the Telnet prompt use the following commands to manage a computer running Telne...

Page 88: ......

Page 89: ...Return PTZ camera to default position camerahome cameralist Return list of available video devices cameralist camerapos Save or restore camera position from preset Action save restore position 1 9 ca...

Page 90: ..._camera 1 list of available devices changewirelesslayout Change wireless layout while wireless is being Parameter changewirelesslayout shared auto single single preview dial Dial specific address via...

Page 91: ...listspacecontacts command for a numbered contact list Calltype audio video donotdisturb Start or stop do not disturb mode Parameter donotdisturb enable enable disable dtmf Send DTMF tone to remote en...

Page 92: ...or Business contacts listsfbcontacts listspacecontacts Lists Collaborate Space contacts listspacecontacts multicast Start or stop media activity Parameter multicast start start multicast stop stop nex...

Page 93: ...n Arguments Example 3 Phone Book 4 Help 5 Near Far 6 Camera Control 7 Preset Recall 8 Preset Set 9 PIP 10 Speed Dial 11 Call Log 12 Mute Mic 13 Display 14 Settings 15 Mute Video 16 Mute Speaker 17 Ent...

Page 94: ...6 Zoom Out 27 Volume Up 28 Volume Down 29 Num 1 30 Num 2 31 Num 3 32 Num 4 33 Num 5 34 Num 6 35 Num 7 36 Num 8 37 Num 9 38 Num 0 39 Dot 40 Clear DTMF restart restarts the unit restart rssmessage Send...

Page 95: ...speaker autoanswer sfbparticipants Shows numbered participant list while in a sfbparticipants Skype for Business call sharehdmi1 sharehdmi2 Start sharing HDMI content depending on connected devices Pa...

Page 96: ...nts Example shutdown Shutdown the system shutdown Note the unit can only be powered back up by pressing the power button on the unit streaming Start or stop media activity Parameter streaming start st...

Page 97: ...720p 1280 x 720 pixels 1080p 1920 x 1080 pixels Video Frame Rate Up to 10 fps 96 Kbps Up to 20 fps 128 to192 Kbps Up to 30 fps 320 Kbps and above Video Outputs HDMI Display port Audio Specifications...

Page 98: ...rewall traversal using NetPoint H 460 protocol and ClearOne Tunneling proprietary protocol NAT Network Address Translation Supports restricted access to users via admin Directory Services 1000 local n...

Page 99: ...hind a firewall select one of the following 3 options to operate the system Forward the following ports to the video conferencing system in your Firewall Ports to open when using H 323 calls 389 TCP 1...

Page 100: ...COLLABORATE Live can be registered to NetPoint firewall traversal server The NetPoint server allows end points behind firewalls to communicate with other end points both in WAN and behind other firew...

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