CL-UWC-P QIG Troubleshooting/ Technical Support
Problem
Solution
The Webcam shows no
image after being
connected to USB port on
the PC
1.Ensure the USB connector are connected properly to the USB
port
2. Restart your PC
3. Ensure that you have installed the driver properly.
The image taken and shown
on the PC screen is blurred
1. The camera might have dropped or moved accidentally.
2. Clean the lens with Lens cleaning tissue.
The pictures have black
or white stripes
1.When use indoor, ensure the frequency of lighting system
matches the camera’s specification (50Hz or 60Hz).
The video images slowed
when viewing in VGA
mode(640 x 480 pixels)
This is because the volume of transmission data is getting bigger
under VGA mode. To improve the performance, upgrade the
computer Display hardware that support i420 standard.
There are strips or black
shadow on the images
Please re-set the display level to 24 bits or 32 bits true color.
Why no image turns up
while running the programs
Please click “Preview” under the “Options” section.
Out of focus
Recommended 3cm~1m for chat MSN Window Live, Yahoo
Messenger, SKYPE.
CP Technologies provides free technical support for customer within the United State and within Canada
for the duration of the warranty period on this product.
U.S. and Canadian customer can contact CP Technologies technical support through our website, or by
phone.
CP Technologies technical support over the Telephone and Internet
(949)
231-5000
http://cptechusa.com/about_us.html
(800) 876- 8889 Toll free
Email:
