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ClearCube I9420, User Manual

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Contents

How to Use This Guide  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

FCC Warning  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

California Proposition 65 Statement  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

WEEE Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  vi

Warning Regarding Medical and Clinical Use of ClearCube Products . . . . . . . . . . . . . . . . . . . . . . .  vi

Symbols  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Safety Guidelines  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  viii

Chapter 1. ClearCube I/Port Overview   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1

Thin Clients and Operating Systems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

I8820   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

I8020   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

I8330   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

I9420 and I9440  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Supporting Technology and Software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Remote Desktop Protocol   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
ClearCube Sentral   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Neoware ezRemote Manager Software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
I83xx Driver and Admin Utility   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
PCoIP  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2. I/Port Installation   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7

Caution Statements   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setup   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Orientation and Venting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Power Sources  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Cable Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Unpacking the I/Port   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the I/Port  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the I94xx Mounting Bracket  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Configuring the Sentral Console for the I/Port Connection   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Enabling RDP on Hosts for I/Port Connections   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring the XPe I/Port   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Summary of Contents for I9420

Page 1: ...I Port User s Guide ...

Page 2: ...irect special incidental or consequential damages in connection with the use of this material Trademarks ClearCube Sentral Blade Switching BackPack PC Blade C Port and I Port are trademarks of ClearCube Technology Inc Product and company names mentioned herein are trademarks or trade names of their respective companies Patents The ClearCube Architecture and its components described in this user ma...

Page 3: ... and I9440 3 Supporting Technology and Software 4 Remote Desktop Protocol 4 ClearCube Sentral 5 Neoware ezRemote Manager Software 5 I83xx Driver and Admin Utility 5 PCoIP 6 Chapter 2 I Port Installation 7 Caution Statements 7 Setup 7 Orientation and Venting 7 Power Sources 8 Cable Requirements 8 Unpacking the I Port 9 Setting up the I Port 9 Using the I94xx Mounting Bracket 12 Configuring the Sent...

Page 4: ...he I9420 I Port 22 Setting up Connections 23 Direct Connection 23 DHCP Connection 24 Sentral Connection 25 I9420 I Port Display Resolution and Bandwidth Requirements 26 Deploying I9440 I Ports 26 Updating I Port Software 27 Best Practices for I Ports 27 RDP Based I Ports 27 I8330 I Ports 29 I94xx I Ports 30 Appendix A Specifications 31 Appendix B Troubleshooting 35 Appendix C Technical Support 39 ...

Page 5: ... manual FCC Warning This equipment generates and uses radio frequency energy and if not installed and used in strict accordance with the instructions in this manual may cause interference to radio and television reception Changes or modifications not expressly approved by ClearCube Technology could void the user s authority to operate the equipment under the FCC Rules California Proposition 65 Sta...

Page 6: ...ce with all applicable laws and local regulations For more information visit the ClearCube Technology web site at www clearcube com email at recycle clearcube com or call at 866 652 3400 or 1 512 652 3400 Materials used in this product if not disposed of properly could have adverse effects on the environment and human health Do not dispose of these products in unsorted municipal waste containers D...

Page 7: ...ff Fuse Located on equipment rating label Symbol is accompanied with the specifi cations needed for replacement Only qualified technicians should perform this operation Protective Earth Terminal Identifies the terminal that is used to connect all metal parts of the enclosure through an external conductor to ground for the protection against electrical shock in a fault condition Equipment Protectio...

Page 8: ...replacement of power cords refer to Appendix C Technical Support Power Adapters ClearCube or ClearCube s Distributors provides power adapters that are specifically designed for use with that particular piece of equipment and are approved for use by the local authority having jurisdiction in the country where the equipment is put into service Please refer to the installation sections of this manual...

Page 9: ...the I Port chassis host or PC blade from its original condition Modifications may result in hazards CAUTION Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure ...

Page 10: ...x ...

Page 11: ...nit C Port or I Port to which standard peripherals are connected System Management Sentral system management software and monitoring hardware that is built into ClearCube blades ClearCube chassis and ClearCube I Ports The ClearCube I Port is a thin client that connects to hosts over a standard Ethernet network The I Port delivers video and peripheral signals to a local user from a centralized host...

Page 12: ...ons run on the host not on the local thin client Neoware employs a hardened default security profile and a streamlined user security environment Both operating systems have the advantage of being remotely manageable using ClearCube Sentral and Neoware ezRemote Manager software PCoIP processors Enable thin clients to deliver a high end PC experience to multiple monitors over a standard network with...

Page 13: ...ike the I8820 the I8020 eliminates any distance limitations between the host and the user by using RDP Hosts running Windows XP can work with the NeoLinux based I8020 without requiring any upgrades The I8020 also supports Sentral I8330 The I8330 connects over Ethernet and does not use RDP as the extension protocol Because this technology eliminates the need for an operating system on the desktop d...

Page 14: ...Protocol RDP is a presentation protocol that allows the I Port to communicate with a host RDP works across any TCP IP connection such as a local area network LAN wide area network WAN or virtual private network VPN connection RDP is the delivery mechanism for video mouse keyboard and USB communications between the I Port and the host When using Remote Desktop Protocol from the I Port many of the l...

Page 15: ... switch an I Port user to a spare host should they experience a problem Neoware ezRemote Manager Software Neoware ezRemote Manager is a remote management tool for keeping I Ports up to date and is used as a companion to Sentral ezRemote Manager is based on a straightforward easy to use interface that allows administrators to remotely push drivers applications and security updates via snap ins to a...

Page 16: ...host to which the thin client connects ClearCube hosts can support I94xx I Ports by using one of the following host side cards V5120 Dual Host card Contained in specific A series and R series PC blades to support I9420 I Ports V5140 Quad Host card Contained in specific A series PC blades to support I9440 I Ports Figure 2 Typical I94xx architecture Chassis and Blades DHCP Network Switch I94xx I Por...

Page 17: ...damage the I Port This damage is not covered under the ClearCube Technology limited warranty Orientation and Venting Allow sufficient space around the I Port for ventilation Do not place the device in any enclosure that restricts airflow around the device Do not place any objects on the device Product environmental specifications are listed in Appendix A Specifications on page 31 The I8020 and I88...

Page 18: ...r while the I Port is receiving a software update Cable Requirements For I Port installations you need 16 CAT5 cables per chassis to connect the hosts to your network switch You will not need to connect any cables to the C Port connections With I Ports the cables going to the desktop are connected directly to your network switch Figure 3 on this page provides schematics of the cabling required to ...

Page 19: ...optional for some regions Optional mouse and keyboard may be shipped separately Mounting bracket and mounting screws are included with I9420 Setting up the I Port To set up your I Port do the following 1 Place the I Port on a desktop or other solid surface 2 Make connections as appropriate for your I Port as shown in one of the following figures PCoIP PRI SEC BLADE5 PCoIP PRI SEC BLADE6 Network Sw...

Page 20: ...t Connections Figure 6 I8330 I Port Connections 1 2 3 4 5 6 7 8 9 10 1 Power supply connector 5 Serial port 9 Audio line in local use only 2 VGA video port 6 USB 1 1 port rear panel 10 USB 1 1 ports front panel 3 PS 2 mouse port 7 10 100 BaseT Ethernet port 11 On Off switch 4 PS 2 keyboard port 8 Audio line out 11 1 USB 1 1 ports four 5 VGA video port 9 Power switch 2 10 100 BaseT Ethernet port 6 ...

Page 21: ...ver is registering the I Port 6 For I94xx I Ports only To ensure 100 full duplex throughput between a V5120 or V5140 card in a blade and an I94xx I Port set any network switches connecting the blade and the I Port to automatic negotiation Explicitly setting a network switch to 100 full duplex can cause throughput issues If there are performance or throughput issues after setting network switches t...

Page 22: ...o not cover any ventilation holes Configuring the Sentral Console for the I Port Connection In its default configuration Sentral automatically detects I Ports when they are connected to a Sentral managed network but some additional configuration is required To configure the Sentral console for your I Port connection do the following 1 If using I8330 I Ports install the I8330 admin utility on the h...

Page 23: ...to starts to a Windows XPe desktop with a limited set of applications including the ClearCube Sentral client and the Microsoft Remote Desktop Protocol client The default XPe user ID and password is user clearcube The default administrator ID and password is administrator clearcube For full administrator access on an XPe based I Port hold down the Shift key during startup or after logging off from ...

Page 24: ...irtual machine VM To log in directly to a host from an XPe based I Port double click the Thin Client Agent Manager icon on the thin client desktop and enter login credentials for the I Port thin client Then log into the host using RDP specifying the domain and host name as follows domain com host_name If you are using an XPe based I Port as an unmanaged thin client with Microsoft Remote Desktop Pr...

Page 25: ...t possible experience within any limitations of your operating environment Figure 9 on page 15 shows the RDP Control Panel where these adjustments can be made Note Adjustments made to the RDP interface settings do not affect the Sentral client settings The following items can be configured prior to initiating an RDP connection Display Desktop Size Though RDP allows the desktop to be sized so that ...

Page 26: ...not require sound this option can be turned off Note RDP only supports audio out i e from the host to the I Port so speakers connected to an I Port can play sound generated by the host However audio in i e from the I Port to the host isn t supported by RDP so audio devices such as microphones cannot transmit back to the host Local Resources Devices RDP allows local disk drives printers and serial ...

Page 27: ...ing a USB attached local printer on an XPe I Port requires installation steps both at the I Port and on the host You need administrator privileges on both systems To perform the tasks at the I Port do the following 1 Disable the Write Filter see Configuring the XPe I Port on page 13 2 Install the printer driver from a USB attached storage device 3 Double click on the Write Filter icon in the syste...

Page 28: ... RDP uses port 3389 TCP and port 139 UDP Your individual network may use other ports besides these Note If using DHCP verify that name resolution is activated to detect non Windows based systems and that the DNS server is registering the I Port NeoLinux based I Ports allow access to BIOS configuration options by pressing F2 during start up Your NeoLinux based I Port auto starts the Sentral client ...

Page 29: ... limited amount of help is available enter help but man pages are not provided Configuring the I8330 I Port The I8330 I Port provides a connection to a host without requiring an operating system in the I Port itself This architecture provides a variety of benefits including security and cost savings Sentral Configuration The I8330 I Port requires Sentral 5 2 or higher Your Sentral Console must hav...

Page 30: ... host and click Connect The user must be joined to the Windows domain used by the host or must be a local user on the host to which the user will connect Operating Notes Use the power switch on the back of the I8330 to turn it on and off The blue POWER LED on the front panel indicates that the I8330 has power The blue READY LED indicates that the I8330 is ready to use The blue LAN activity LED on ...

Page 31: ...utodetection the I8330 I Port searches for a Sentral Console for its login management If one is found a Sentral login dialog box is displayed Server Connection List The default selections include Autodetection TS 2 TS 3 The default active connection is Autodetection This selection s name cannot be edited The names of the other two choices can be edited To activate or deactivate a connection highli...

Page 32: ... x 600 256 Colors 8 bit or HI Color 16 bit 60 Hz or 75 Hz vertical sync 1024 x 768 256 Colors 8 bit or HI Color 16 bit 1280 x 1024 HI Color 16 bit 63 Hz The default selection is 640 x 480 256 Color at 60Hz Mode Test The Mode Test button allows testing a video connection mode before saving it Password Tab Setup Password These buttons allow setting a password on the I8330 device setup options Choice...

Page 33: ...owing methods as appropriate for your environment Direct Connection To perform the following steps you must have the IP and MAC address of the V5120 Dual Host card in the host to which you are connecting Default IP and MAC addresses are provided in the following steps 1 Ensure that you have connected devices as described in Setting up the I Port on page 9 2 Connect the chassis and I9420 I Port a C...

Page 34: ... b In your browser type the IP address of the V5120 you specified in step 4c to open the PCoIP Web interface c From the Log In page click Log In you should not have to type a password d From the Network page ensure that the Enable DHCP option is cleared Specify the following values for the V5120 card IP Address Subnet Mask Gateway e Click Apply and then click Continue f Click Configuration Session...

Page 35: ...0 Dual Host card on the blade a From the I9420 desktop click the Connect button to display the Discovered Hosts dialog box Record the IP address and MAC address of the blade s V5120 Dual Host card or host and then click Cancel to close the dialog box b Open a Web browser on a computer with DHCP enabled connected to the same switch as the V5120 Dual Host card you are provisioning To open the PCoIP ...

Page 36: ...the I Port on page 9 2 Connect all cables and power as described in Setting up the I Port on page 9 3 Ensure that the I9440 is connected to your Sentral network as shown in Cable Requirements on page 8 4 From Sentral run a discovery to discover the I9440 See Sentral Administrator s Guide for information about how to run a discovery 5 From Sentral allocate the I9440s that you discovered to hosts to...

Page 37: ...for the I Ports to be updated 4 Highlight the I Ports to receive the snap in 5 Select the Snapin Manager icon the icon with the red check mark 6 Browse for the snap in and click OK To re image 1 In ezRemote Manager select Neoware Appliances in the left pane 2 From the Actions menu select Assets 3 In the window that is displayed click the Password button and enter the password for the I Ports to be...

Page 38: ...as the 56 MB limit is not exceeded The Flash disk in the I Port is write protected by the Enhanced Write Filter Writes to the C drive including temporary files are written to an area in RAM that is separate from the RAM disk and is shared by the operating system When the sum of the files and the operating system s RAM requirement exceeds the total amount of available RAM the I Port will suffer a s...

Page 39: ...d wait for confirmation before physically unplugging it If the device s icon persists on the desktop after it has been physically removed refresh the window or desktop A reboot of the I Port may be required I8330 I Ports Because the I8330 I Port requires a connection to be established via the I83xx Admin Utility or I83xx Driver certain limitations apply on the usage of I8330s as connection devices...

Page 40: ...e I8330 is connected includes a VPN client and can therefore make the VPN connection I94xx I Ports To ensure 100 full duplex throughput between a V51xx card in a blade and an I94xx I Port set any network switches connecting the blade and the I Port to automatic negotiation Explicitly setting a network switch to 100 full duplex can cause throughput issues If there are performance or throughput issu...

Page 41: ...aging Extended storage 10 50º C 10 95 humidity non condensing in sealed manufacturer s packaging Table 4 I8820 I Port Specifications Input Output 3 USB 1 1 ports 2 on front 1 on rear PS 2 Keyboard Mouse VGA DB 15 connector Audio In Out Serial Port DB 9 10 100BaseT Ethernet RJ 45 Video 1600 x 1200 16 bit color 85 Hz max 1280 x 1024 24 bit color 85 Hz max Operating System Windows XPe Power Adapter I...

Page 42: ...nsing in sealed manufacturer s packaging Extended storage 10 50º C 10 95 humidity non condensing in sealed manufacturer s packaging Table 6 I9420 I Port Specifications Input Output 4 USB 1 1 ports 2 DVI digital video ports standard DVI I Microphone In HD audio Out 10 100 RJ 45 Ethernet Video Up to 1600 x 1200 32 bit color depth 60 Hz Operating System None Power Adapter Input 100 240 VAC 50 60 Hz o...

Page 43: ... System None Power Adapter Input 100 240 VAC 50 60 Hz output 12 VAC 5 amps Size 2 5 inches H x 9 5 inches W x 5 2 inches D Shipping Weight Approximately 3 pounds 1 4kg Environmental Operating 0 35º Celsius C 10 90 humidity non condensing Shipping Transit 40 70º C 10 95 humidity non condensing in sealed manufacturer s packaging Extended storage 10 50º C 10 95 humidity non condensing in sealed manuf...

Page 44: ...34 ...

Page 45: ...t s V5120 Dual Hostcard The I9420 and the V5120 Dual Host card that it contains have DHCP connection mode enabled by default If a DHCP address is not granted within 20 seconds of starting the I Port each device defaults to the following static IP addresses I9420 192 168 1 100 V5120 192 168 1 101 Each device has a Web page interface that you can use to Enable and disable DHCP connection mode Specif...

Page 46: ...e I Port If you connect a single monitor to video port 1 of an I9420 I Port or a C7420 C Port and the I Port is connected to a blade with the G0530005 XP SP2 factory image video is not displayed through port 1 after you configure the I Port Resolution After configuring the I Port connect the monitor to port 2 Video is displayed through video port 2 after a connection is established I cannot use th...

Page 47: ... storage devices from operating on the I9420 The MSL feature is not implemented in December 2007 release Resolution Use the Permissions tab on the I9420 and C7420 to enable MSL From the V5120 configuration Web page click Permissions and then click USB The default I Port behavior is to permit all USB mass storage devices You can add mass storage devices to a list of prohibited devices can be added ...

Page 48: ...imeout message I9420 I Ports use PCoIP technology to deliver video USB and audio data These user ports do not currently support RDP Resolution From the I Port V5120 configuration Web page click Configuration Session and ensure that you select PCoIP in the Session Type drop down menu ...

Page 49: ... direct access to ClearCube technical support use the contact information below support clearcube com Email address to ClearCube Technical Support support clearcube com ClearCube Support Web site support clearcube com rma Link to service part replacement form on the Web 1 866 652 3400 ClearCube Technical Support in the US 1 512 652 3400 ClearCube Technical Support from outside US If you are instru...

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Page 52: ...Revision G P N G020043 ...

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