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FAQ’s & Troubleshooting

 

 

1. 

There’s no signal being passed through my HD 

Capture Box™ to my TV, or my recorded files are 
blank. 
 

First, read the important note on page #3. 
 
Also, make sure there is a live signal coming from your 
gaming system or video source.  
 

2. I made a recording, but when I plug in my USB drive 
to my computer, the drive and/or file is corrupted. 

 
We recommend starting with a new, unused USB card that 
is “SanDisk” brand. USB Flash Drives should be 128 GB 
or smaller  
 
If you are unable to use a new drive/card, please re-format 
your drive using your computer, and make sure the format 
is a “Full Format,” not a “Quick Format.” Then try recording 
again. 
 
Finally, make sure you have read the important note on 
page #3. 

 
3

. What format does the HD Capture Box™ save my 

recorded videos in? 

 
The HD Capture Box™ records your videos in MP4 format 

Summary of Contents for HD Capture Box 1080p

Page 1: ...1 ClearClick 720p 1080p HD Capture Box User s Manual Quick Start Guide Full 1 Year Warranty USA Based Tech Support Email Us At support clearclick tech www ClearClick tech ...

Page 2: ...Do not operate the unit around any kind of machines or appliances other than computers 4 Turn off and unplug the unit when not in use 5 Use only the included accessories with the device 6 Do not connect high powered amplified audio outputs to the in ports of the device 7 Follow all copyright laws in your country You are responsible for your own use of this device Full 1 Year Warranty Your purchase...

Page 3: ... Passing a HDMI signal through either of these splitters first HDCP sources could be recorded 1 Techole HS306 www amazon com dp B07DQBY5TX 2 ViewHD VHD 1X2MN3D www amazon com dp B004F9LVXC Important Disclaimer To clarify we are not recommending or condoning the use of HDMI splitters or recommending that you record content protected HDMI video sources We are simply saying that an HDMI splitter make...

Page 4: ... or smaller 3 Power your HD Capture Box using the included power adapter Turn on the HD Capture Box by pressing the ON OFF button 4 Hook up your gaming system or other HDMI video source Plug an HDMI cable into the out port on your gaming system or video source Plug the other end into the HDMI IN port on the HD Capture Box Finally plug in your headset microphone into the MIC port on the HD Capture ...

Page 5: ... MP4 format onto your flash drive The REC button will flash while your video is recording 6 To stop recording just press the REC STOP button again The button will flash while the file is being saved Do not unplug your flash drive until stops flashing or the video will not save correctly 7 To transfer your recorded video s to your computer simply plug the USB flash drive into your PC or Mac compute...

Page 6: ...s and run the installation file for your PC or Mac Install the software 2 Next you must ACTIVATE the software Go to http www nchsoftware com activation Enter your information and the serial number on the back of the CD envelope that it came in NCH Software will email you an activation code NOTE Having trouble with your serial number or with activation Please email us at licenses clearclick tech We...

Page 7: ...ftware Enter the activation code that was emailed to you 4 You can now start using the software 5 For complete instructions on how to use the VideoPad software please refer to the User s Manual included in digital PDF format on the VideoPad software CD ...

Page 8: ...puter the drive and or file is corrupted We recommend starting with a new unused USB card that is SanDisk brand USB Flash Drives should be 128 GB or smaller If you are unable to use a new drive card please re format your drive using your computer and make sure the format is a Full Format not a Quick Format Then try recording again Finally make sure you have read the important note on page 3 3 What...

Page 9: ...press your recordings if you d like 4 When recording from a microphone at what volume level will it be recorded at and overlayed onto the recorded video The HD Capture Box will record and overlay the audio from a microphone headset at the volume that it receives To adjust the volume you will need to adjust the volume level on your headset ...

Page 10: ...10 www ClearClick tech ...

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