Clear-Com Eclipse IFB-104, Instruction Manual

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Clear-Com Communication Systems
Technical Support & Repair Policy
v i
Days: Monday - Friday
Tel: +49 40 853 999 700
Email: TechnicalSupportEMEA@vitecgroup.com
iii) Asia-Pacific:
Hours: 0800 - 1700 Pacific Time
Days: Monday - Friday
Tel: +1 510 337 6600
Email: CustomerServicesAPAC@vitecgroup.com
d) Email Technical Support is available for all Clear-Com branded products free of charge for the life
of the product, or two years after a product has been classified as obsolete, whichever comes
first.
e) Support for Distributor and Dealer Sales
i) Distributors and Dealers may utilize the Customer Service Centers once a system has been
installed and commissioned. Clear-Com Systems and Applications Engineers will provide
support to the Distributor from the pre-sales stage through to satisfactory installation for new
system purchases. Customers will be encouraged to contact their Dealer or Distributor with
their installation and technical support enquires rather than using the Customer Service
Centers directly.
f) Support for Direct Sales
i) Customers may utilize the Customer Service Centers once a system has been installed and
commissioned by Clear-Com Systems and Applications Engineers, or in the case of project
installations, once the Project Team has completed the hand-over to the Support Centers.
RETURN MATERIAL AUTHORIZATION POLICY
a) Authorizations: All products returned to Clear-Com or a Clear-Com Authorized Service Partner
must be identified by a Return Material Authorization (RMA) number.
b) The Customer will be provided with an RMA number upon contacting Clear-Com Sales Support
as instructed below.
c) The RMA number must be obtained from Clear-Com via phone or email prior to returning product
to the Service Center. Product received by the Service Center without a proper RMA number is
subject to return to the Customer at the Customer's expense.