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If the product is rented;
If the product is used outside of Australia;
If the product was serviced or repaired by anyone other than Cleanstar, or one of Cleanstar’s Authorised Service Agents (ASA).
Cleanstar is unable to accept any responsibility under this warranty for any repair work not carried out by an ASA or from the
use of non-genuine parts.
7. This warranty does not cover service calls, travelling time or consumable parts such as belts, dust bags, filters, hose or hose parts,
rods and wands, floor tools and accessories, motor brushes and other like consumable items, unless defective in manufacture. In
order to prolong the life of accessories and consumables, regular care and maintenance is recommended.
8. Please retain your original proof of purchase which will be required before you can make a claim under this warranty. If proof of
purchase can not be provided at the time of a warranty claim or service, any work carried out on the cleaner is chargeable.
9.
Any transportation and delivery costs involved in the repair of defective parts shall be borne by the claimant. In all instances, unless
the product is transported by Cleanstar or a Cleanstar authorised representative, the product is transported at the owner’s cost and
risk while in transit to and from Cleanstar or its ASA.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits conferred
by this warranty are in addition to other rights and remedies under law in respect of the product to which this warranty relates.
TO INQUIRE ABOUT MAKING A CLAIM UNDER THIS WARRANTY, PLEASE FOLLOW THESE STEPS:
a) carefully check the Instruction Manual and the terms of this warranty;
b) have the name and model number of the appliance available;
c)
have the proof of purchase available (ie. invoice, receipt, etc) showing where the appliance was purchased from and date of
purchase;
d) call Cleanstar on
(03) 9460 5655
to speak to one of our customer service staff.
