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11. Troubleshooting
Problem
Suggested remedy
The product does
not turn on or turns
off by itself.
• Make sure the battery is fully charged.
• Check that the adaptor is connected correctly.
• Start the device by turning it on and off with the switch.
The product does
not react to the re-
mote’s commands.
• Make sure the remote control’s batteries are correctly
inserted.
• Insert new batteries.
• Make sure the remote is aimed at the sensor on the front
of the DVD player.
• Make sure that no objects are blocking signals from
the remote.
No picture or
sound.
• Make sure that all audio and video leads are correctly
connected.
• Make sure that the disc is one of the following: DVD,
DVD-R, DVD-RW or CD
• Make sure that the disc is whole, scratch-free and
correctly in place with the label facing upwards.
• Make sure the DVD player’s laser pickup is not dirty.
Contact Customer Services if this is the case.
• Make sure that any connected TV is set to the correct
channel (VIDEO, AV, etc.).
No sound.
Make sure that the lid is open. When the DVD player lid
is closed, sound can only be activated via the audio or
headphone outlet.
Poor sound
or picture.
Check the disc. Use a clean and scratch-free disc.
