40
EN
7. Troubleshooting
Problem
Cause
Solution
The product
does not work.
The product is not turned on. Use IC card to turn on
the product.
The IC card is damaged.
Use the spare card.
The battery is not charged.
Fully charge the battery.
The IC card can not turn on
the product.
Press and hold on the button
for about 10 seconds to reset
the product.
The battery
icon blinks.
charged.
Fully charge the battery.
The display is
on but product
does not move.
The battery charge is low (the
battery indicator shows 1 or 2
bars). Product enters a safety
mode.
Ride at low speed, return
home and fully charge the
battery.
The headlight
and/or taillight
does not turn on.
The product is not turned on.
Use IC card to turn on the
product.Press the button on/off
lights.
The headlight and/or taillight
is damaged.
Contact the service hotline
provided on the warranty card.
8. Warranty
This product is shipped with a warranty card. If the product has manufacturing
defects, is damaged or if it was dropped, do not use it. Contact the service hotline
provided on the warranty card.
