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65

The CITIZEN Service System

At the Citizen Technical Service Center, all watches have their history (data) stored and

referenced during repairs, a unique system which ensures adequate repair services.

However, in some instances it may become necessary to replace exterior parts such as the case,

crystal glass, dial, hands, or crown, with substitute parts which may differ in appearance.

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Summary of Contents for A010

Page 1: ... T53 4 T53 ...

Page 2: ... in order to obtain manufacturer s warranty service The Citizen is sold only in Japan and therefore the warranty service for this product is not available overseas Protective Stickers Be sure to remove any protective stickers that may be on your watch case back band clasp etc Otherwise perspiration or moisture may enter the gaps between the protective stickers and the parts which may result in a s...

Page 3: ...ury to yourself and other persons as well as damage to property Safety advisories are categorized and depicted in this manual as follows DANGER Highly likely to cause death or serious injury WARNING Can cause serious injury or death CAUTION Can or will cause minor or moderate injury or damage Safety precautions ...

Page 4: ...t should be observed Warning caution symbol followed by prohibited matters Band adjustment We recommend seeking the assistance of an experienced watch technician for sizing of your watch If adjustment is not done correctly the bracelet may unexpectedly become detached leading to loss of your watch or injury Consult your nearest authorized Citizen Technical service center ...

Page 5: ...Citizen Customer Card 60 The CITIZEN Service System 62 Handling the Watch 68 Component identification 68 About the crown and button 69 Crown position and operation 70 Adjusting the time 71 Adjusting the calendar 73 Month and leap year indications 76 ...

Page 6: ...ime difference 78 Checking the reference position 80 Performing the all reset procedure 82 Recharging your watch 84 Troubleshooting 88 Timekeeping accuracy 89 Precautions 90 Specifications 100 Customer Support Center 102 ...

Page 7: ... include the following Eco drive Eco drive is a unique technology of Citizen that uses light to generate power thus eliminating the need for periodic battery replacement 12 o clock midnight sharp calendar update function The calendar updates as the clock strikes midnight 0 00 00 Annual time accuracy 5 seconds This high precision watch realized an annual time difference of about 5 seconds max Time ...

Page 8: ... close as up to 5 cm of the devices that emit magnetic fields in daily life For details see our website support information Shock detection function This function prevents the second minute and hour hands from becoming misaligned should the watch be subjected to shock Automatic hand position adjustment function The hand positions are checked at regular intervals Any misalignment detected will be c...

Page 9: ...nquiries regarding customer registration and customer card to the Citizen Technical Service Center The personal information provided on this card will be maintained under strict control by Citizen Watch Co Ltd and the authorized service centers and will be used solely for the purpose of providing after sales service for The Citizen products purchased 10 year warranty for The Citizen is only covere...

Page 10: ...out the necessary items on the postcard and mail to our Technical Service Center The back cover The refer to it when filling out the case number and the serial number on your customer card Display location may differ with model Back cover engraving example Case number 4 7 digits Serial number 7 digits ...

Page 11: ...via the place of purchase We will repair it free of charge as per the provisions of the warranty Note We will send you the warranty provisions along the card type warranty when asked Please note the following instances are not covered by the warranty Exterior parts change band crystal glass crown etc Scratches or dirt Damage by a natural disaster Failing to present the card type warranty Please no...

Page 12: ...service To ensure your continued enjoyment of this watch we are offering two inspections free of charge over the course of the first ten years after purchase The Citizen Technical Service Center will provide the details when the inspections are due ...

Page 13: ...epairs over a long period about 20 years after the expiration of the 10 year warranty All repairs to The CITIZEN both during and after its warranty period will be performed at the Citizen Technical Service Center by highly trained technicians meisters who use techniques acquired over many years along with a wealth of experience and ingenuity to offer our customers user friendly maintenance and ser...

Page 14: ...heir history data stored and referenced during repairs a unique system which ensures adequate repair services However in some instances it may become necessary to replace exterior parts such as the case crystal glass dial hands or crown with substitute parts which may differ in appearance ...

Page 15: ...m Request for customer card Customer registration Receipt of customer card Customer card issued Please send the enclosed customer registration card Mailing Mailing We provide a 10 year warranty free inspections as well as meticulous after sales services Process for issuing The CITIZEN CUSTOMER CARD a card type warranty ...

Page 16: ...Technical Service Center Inspection examination sheet to fill out Inspection guide Inspection examination sheet Packing materials Please attach to the watch Inspection End of inspection Movement inspection Accuracy inspection Water resistance inspection Case and metal band washing Our customers suggestions will be analyzed and incorporated in our inspection Home delivery service Home delivery serv...

Page 17: ...68 Component identification Handling the Watch The illustrations may differ from the actual watch you have purchased Date indicator Button Minute hand Hour hand Charge indicator Second hand Crown ...

Page 18: ...utton with a narrow tipped object such as a wooden toothpick Unlock Lock Screw down crown Rotate the crown counterclockwise until it releases from the case Pushthecrownintothecase With gentlepressuretowardsthecase rotate thecrownclockwisetosecureittothe case Besuretotightenfirmly Screw down push button Rotate the crown counterclockwise until it releases from the case Rotate the crown counterclockw...

Page 19: ...adjustments as illustrated below Position For adjusting time difference and calendar Position For adjusting time Crown position and operation 0 2 1 1 2 The screw down lock returns to position 0 when unlocked Position defaultposition Noadjustmentcanbeperformed 0 ...

Page 20: ...ll out the crown when the second hand is at the 12 o clock position Position 2 The calendar will also be updated automatically If the date changes as the minute hand is rolled forward to the 12 o clock position it means that the time is 12 00 a m Make sure to set AM and PM correctly Do not adjust time from 23 00 to 01 00 If you do the date may not be updated properly For more accurate adjustment f...

Page 21: ... to Position 0 to complete the setting Use the time signal etc to push the crown into Position 0 at the right timing In case of a screw down crown lock the crown See page 69 Position 0 Adjusting the time Continued Continued from previous page ...

Page 22: ...e 1 2 Date Hour hand 1 As you rotate the crown the hour hand moves in one hour increments The hour hand is synchronized with the date As the hour hand is moved past to the 12 o clock midnight position the date will be updated as well Adjust the hour hand and date to the current date and time Make sure to set AM and PM correctly Rotate the crown until the hour hand is fully forwarded by an hour For...

Page 23: ...ar Continued Handling the Watch 3 Hold down the button for two seconds The second hand moves to show the current month and year For details on how to read the month and year see page 76 Position 1 Continued from previous page ...

Page 24: ... button to adjust the month and year The second hand moves forward in one minute marker increments with every pressing of the button The second hand moves to show the current month and year The year in this case corresponds to the number of years since leap year For details on how to read the month and year see page 76 Press the button Position 0 ...

Page 25: ...second hand Month and leap year indications Nov Dec Jan Oct Feb Sept Mar Aug Apr Jul May Jun The position of the second hand shows the month The first three minute marks after the hour mark denote the number of years since a leap year Example April in the 2nd year since the leap year Leap year 1st year since leap year 2nd year since leap year 3rd year since leap year ...

Page 26: ... the second hand Passed year Year Hour marker Leap year 2016 2020 2024 1st min marker 1st year 2013 2017 2021 2nd min marker 2nd year 2014 2018 2022 3rd min marker 3rd year 2015 2019 2023 The figure shows August in the 3rd year since the recent leap year The figure shows April in the leap year Example ...

Page 27: ...ate the crown to correct the time difference 1 2 Position 1 Rotate the crown to the right clockwise to move the hour hand in one hour increments or to the left counterclockwise to move the hour hand in one hour decrements The hour hand is synchronized with the date As the hour hand is moved forward to the 12 o clock midnight position the date will be updated as well Adjust the hour hand to the loc...

Page 28: ...osition 0 to complete the setting In case of a screw down crown lock the crown See page 69 To reset to the original time rotate the hour hand in a direction opposite to the direction in which it was moved to correct the time difference Position 0 ...

Page 29: ...g charge the watch first see page 86 Set the crown to Position 0 Hold down the button for approximately 5 seconds until the charge hand begins to move All hands as well as the date indication moves to the reference position Do not pull the crown out while checking the reference position Doing so will result in misalignment in the current time indication 1 2 Position 0 While holding down the button...

Page 30: ...page 71 If any of the hands or the date indication is off the reference position a repair is needed If the minute hand is slightly off the 12 o clock position it is possible that the second and minute hands have become slightly misaligned during the process of adjusting the time Readjust the time and make sure that both hands are aligned correctly with the minute marker Even if you do not press th...

Page 31: ... watch before performing all reset see page 85 Pull the crown out to Positio 2 Hold down the button for 10 seconds then release it The power reserve indicator will move to indicate the fully charged status and the date indicator will move to indicate 1 Subsequently the power reserve indicator will show the current charge level and the watch is reset 1 2 Position 2 While holding down the button wit...

Page 32: ...the hour minute and second hands Return the crown to Position 0 Normal hand movement resumes from the reset status Adjust the time and calendar see page 71 After the reset procedure the watch resets itself to the AM time of January 1 leap year Make sure to check the calendar and time and adjust them to the correct date and time 3 4 Position 0 ...

Page 33: ...ox 160 to 210 days Approx 100 to 160 days Approx 3 to 100 days Approx 3 days Remark The watch is fully charged Use the watch without worrying about the charge level The charge level is good Use the watch without worrying about the charge level The charge level is not sufficient The charge level is insufficient The watch must be charged immediately How to check the power reserve indicator The needl...

Page 34: ...proximately 7 months from a full charge or up to 1 5 years with the power save feature engaged based on a full charge After the second hand starts moving once every two seconds it will last for approximately 3 days Environment Illuminance lx Charging time approx To work for one day To start working normally when the cell is discharged To become fully charged when the cell is discharged Outdoors su...

Page 35: ...e state insuﬃcient charge warning function When the watch reaches a low charge state the insufficient charge warning function kicks in and the second hand begins to move in two second increments two second mode Charge the watch by exposing its dial to light After some time of charging the second hand will begin to move in one second increments normal mode If the watch is left in two second mode fo...

Page 36: ...e feature does not work while the crown is at Position 1 or Position 2 The power save feature cannot be activated manually To cancel the power save feature Once the dial of the watch is exposed to light and the battery begins to charge power save mode will be cancelled and the hands will move to point to the current time Do not pull the crown out while the power save mode is being cancelled and th...

Page 37: ...save mode has been cancelled Wait until the hands point to the current time 87 The time and or date is not correct Symptoms Remedies Page Thetimeand ordateiswrong Check the reference position 80 81 Adjust the date and time 71 75 Thedatechangesataround12 00p m Adjust the time by 12 hours 71 72 Others Symptoms Remedies Page The watch stops working immediately after it has been fully charged Chargeth...

Page 38: ...any other conditions the accuracy may be compromised While the insufficient charge warning function is active the compensation mechanism to ensure timekeeping accuracy remains disabled Keep the watch charged at all times Accuracy per month Accuracy per month does not necessarily correspond to 5 second x 1 12 Depending on the usage environment temperature change seasonal change the duration for whi...

Page 39: ...ly CAUTION Recharging Precautions Do not charge the watch at a high temperature about 60 C or higher as doing so may cause the movement to malfunction Examples Charging the watch too close to a light source which generates a large amount of heat such as an incandescent lamp or halogen lamp When charging under an incandescent lamp be sure to leave 50cm or more between the lamp and the watch to avoi...

Page 40: ...chargeable cell is accidentally swallowed consult a doctor immediately Do not dispose of the rechargeable cell with ordinary garbage Please follow the instructions of your municipality regarding collection of batteries to prevent the risk of fire or environmental contamination WARNING Use Only the Specified Battery Never use a battery other than the rechargeable cell specified for use in this watc...

Page 41: ... and the case back for the indication of the water resistance of your watch while skin diving but not while scuba or saturated diving using helium gas The following chart provides examples of use for reference to ensure that your watch is used properly The unit 1bar is roughly equal to 1 atmosphere WATER RESIST ANT bar may also be indicated as W R bar Non water resistant models are not designed to...

Page 42: ...ton when the watch is wet NO NO NO NO NO OK NO NO NO NO OK OK NO NO NO OK OK OK NO NO Upgraded water resistance for daily use to 5 atmospheres means that the watch may be worn while swimming but is not to worn while skin diving Upgraded water resistance for daily use to 10 20 atmospheres means that the watch may be worn while skin diving but not while scuba or saturated diving using helium gas ...

Page 43: ... off your watch since there is a risk of damaging your fingernails depending on the manner in which the band is fastened Take off your watch before going to bed CAUTION Precautions Always use the watch with the crown pushed in normal position If the crown is of the screw lock type make sure it is securely locked Do NOT operate the crown or any push buttons when the watch is wet Water may enter the...

Page 44: ... oils and dirt Be sure to replace the band periodically The durability of a leather band may be affected when wet fading peeling of adhesive owing to the properties of the material Moreover wet leather may cause a rash It is recommended to take off the watch if it gets wet even if the watch itself is water resistant Do not wear the band too tightly Try to leave enough space between the band and yo...

Page 45: ...tion of the watch may be impaired in extremely high or low temperature Do not use the watch in places where the temperature is outside the operating temperature range as stated in the specifications Magnetism Analog quartz watches are powered by a step motor that uses a magnet Subjecting the watch to strong magnetism from the outside can cause the motor to operate improperly and prevent the watch ...

Page 46: ...other solvents or products containing these solvents including gasoline nail polish remover cresol bathroom cleaners and adhesives water repellent etc are allowed to come into contact with the watch they may discolor dissolve or crack the materials Be careful when handling these chemicals Contact with mercury such as that used in thermometers may also cause discoloration of the band and case Prote...

Page 47: ...iration and dirt can soil sleeves and other portions of clothing Keep your watch clean at all times The case and band of the watch come into direct contact with the skin If you think there is something wrong discontinue wearing the watch immediately and consult your physician In the case of accumulation of sweat or dirt on a metal band or case clean thoroughly using a brush and neutral detergent I...

Page 48: ...ation avoiding locations subject to excessively high or low temperatures and high humidity When Luminous Paint is used for your watch The paint on the dial and hands helps you with reading the time in a dark place The luminous paint stores light daylight or artificial light and glows in a dark place It is free from any radioactive substance or any other material harmful to a human body or environm...

Page 49: ...g temperature range 10 C to 60 C Display functions Time Hours minutes seconds Calendar date Charge level Continuous operation times Fully charged to fully discharged Approximately 1 5 years with power save feature Approximately 7 months at normal operation Power reserve upon insufficient charge warning function Approximately 3 days Battery Rechargeable cell lithium button cell 1pc ...

Page 50: ...e warning function 2 second interval movement Energy saving function power save feature Perpetual calendar until February 28th 2100 JIS1 antimagnetic performance Shock detection function Automatic hand position adjustment function Time difference correction function They are subject to change without notice for improvement ...

Page 51: ...en Consumer Help Desk TEL 0120 78 4807 Business hours 9 30 17 30 Monday thru Friday excluding holidays All relevant information can be found in the サポート section of out web site URL http citizen jp Other service ...

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