Tri-Color ACD Display
COMPATIBILITY
MCK LED displays are compatible with
Meridian 1 and SL-1 PBXs, Release 15 or
higher. QView requires a single digital
station port, set up as an M2616 supervisor
telephone.
SPECS
2", 1 Line, Tri-Color, 30" Length
Physical Dimension: 28.9" x 4.5" x 2.1"
4", 2 Line, Tri-Color, 36" Length
Physical Dimension: 40.2" x 7.7" x 5.1"
4", 2 Line, Tri-Color, 48" Length
Physical Dimension: 52.2" x 7.7" x 5.51"
4", 2 Line, Tri-Color, 60" Length
Physical Dimension: 64.2" x 7.7 " x 5.51"
4", 2 Line, Tri-Color, 72" Length
Physical Dimension: 76.2" x 7.7 " x 5.1"
ORDERING
A Tri-Color ACD Display order includes a
minimum of one two- or four-inch LED display,
a QView interface, optional remote control
keyboard and instructions for use. Software
for programming MCK displays and ACD
Messenger may be ordered separately.
MODEL NUMBERS
Model No.
Description
500-1730-001 2" Tri-Color Display (115V)
500-1731-001
2" Tri-Color Display (230V)
500-1726-001 4" Tri-Color Display, 36” Length (115V)
500-1732-001 4" Tri-Color Display, 36”Length (230V)
500-1727-001 4" Tri-Color Display, 48” Length (115V)
500-1728-001 4" Tri-Color Display, 60” Length (115V)
500-1729-001 4" Tri-Color Display, 72” Length (115V)
QV-M1
Q-View Wall Display Interface
500-5054-001
ACD Messenger
500-1716-001
Remote Keyboard
ACD Messenger
Optional software lets
the supervisor add text
messaging via a non-
dedicated Windows PC. Messages can be
broadcast to all displays, addressed to a single
unit or sent to a group of displays. (Purchased
separately.)
ACD Display
Available with two or four inch high color
LED characters. Green indicates normal call volumes,
amber is first threshold and red is second threshold.
Flashing red alerts viewers they've reached a third limit.
QView Interface
Allows the supervisor
to select queue and
agent data to be broadcast to specific displays,
label queues, set thresholds and add text alerts.
Plugs directly into a Meridian 1 digital port.
Remote Control
Keyboard permits
the user to designate a
wall display address to enable partitioning
of messages between multiple displays.
“The best agents take ownership
of the company’s customer
service goals. With ACD displays,
they always know where they stand.”
Product specifications subject to change
without notice.
*MCK's IP-based products utilize Voice over IP (VoIP)
technology to deliver remote voice solutions. The
voice quality of these solutions is dependent on vari-
ables such as available bandwidth, network latency
and quality of service (QoS) initiatives, all of which
are controlled by the network and Internet service
providers. Because these variables are not in MCK's
control, it cannot guarantee the performance of the
user's IP-based remote voice solution.
Software release 3.1 is required for direct termination
of frame relay. MCK, the MCK logo, MCK EXTender,
PBXgateway, RVP and RVPoIP are trademarks of
Citel Technologies Ltd.
Other brand and product names referenced herein
are trademarks of their respective holders.
©
2005 Citel Technologies tricolor-0205
MCK Communications, Inc.
75 Second Avenue, Suite 710
Needham, MA 02494
Toll Free: 888-454-7979
Telephone : 617-454-6100
Fax: 617-454-6101
www.mck.com
Citel Technologies
1420 Fifth Avenue, Suite 1650
Seattle, WA 98101
Toll Free: 877-248-3587
Telephone: 206-957-6270
Fax: 206-957-6275
www.citel.com
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