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Appendix 1 – Uninstalling Cisco TMS

Cisco TelePresence Management Suite Installation and Getting Started guide

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d. Select Workstation Component from common components. Click Next.

e. At the Summary page click Finish. The wizard closes automatically when complete.

Delete the program folder used by the SQL installation. The default location is ‘C:\Program
Files\Microsoft SQL Server’

The removal of Cisco TMS, the database servers, and all customer saved data is now complete.

Summary of Contents for TELEPRESENCE MANAGEMENT SUITE

Page 1: ...Cisco TelePresence Management Suite Installation and Getting Started guide D14389 04 December 2010 ...

Page 2: ...arized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or third prong is provided for your safety If the provided plug does not fit into your outlet consult an electrician Power Cord Protection Route the power cord so as to avoid it being walked on or pinched by items placed upon or...

Page 3: ...ons 9 Installation and upgrade guidelines 10 Moving the Cisco TMS database 10 Dedicated vs shared server 10 Cisco TMS integration compatibility matrix 10 Device support 10 SQL database server guidelines 11 Disk space 11 Local vs Remote server 11 Database permissions 11 Performing SQL database backups 12 Upgrading Windows 2000 to Windows 2003 12 Restricting IIS 7 modules optional 12 Ports required ...

Page 4: ...ing the Cisco TelePresence Management Server 35 Cisco TelePresence Server Appliance Security Updates 35 Basic server tasks 35 Starting and stopping the Cisco TelePresence Management Server Appliance 35 Cisco TelePresence Management Server software installation upgrades 36 Getting started with Cisco TMS 37 New installations verses upgrades 37 Getting started topics 37 Configuration topics 38 Cisco ...

Page 5: ...rencing 53 Creating your first scheduled call 54 Viewing existing conferences 56 Monitoring and managing ongoing conferences 59 Conference control center 59 Graphical monitor 59 Monitoring an ongoing scheduled call 60 Reporting 62 Appendix 1 Uninstalling Cisco TMS 63 Uninstalling the Cisco TMS Application 63 Removing all Cisco TMS information from a server 64 Checking for updates and getting help ...

Page 6: ...out of the box You can tune Cisco TMS default behavior to suit your organization needs set up user permissions and configure your network model so that all of Cisco TMS call handling functionalities are available This document provides information for fresh installs upgrading an existing version or configuring the Cisco TMS version that comes preinstalled on a Cisco TelePresence Management Server ...

Page 7: ...erver locallyD14389_TANDBERG_ Management_Suite_ Installation_and_Getting_Started_Guide ek_edit docx _SQL_Database_Server Version compatibility The following Windows versions are compatible with Cisco TMS Windows 2003 Server Standard Enterprise DataCenter Editions w SP1 or greater latest Service Pack recommended Windows 2003 R2 Standard Enterprise DataCenter Editions w SP1 or greater latest Service...

Page 8: ...e able to use their Windows credentials to log into Cisco TMS You can still limit user permissions using Cisco TMS Active Directory membership is the recommended deployment for most installations because it avoids creating local Windows accounts for each user ASP NET and ASP Enabled These IIS components must be enabled If you are using Windows 2008 see Installing IIS 7 for Windows 2008 Cisco TMS W...

Page 9: ...ng functions for the Cisco TMS web site Minimum specifications Microsoft Internet Explorer 6 0 or later Mozilla Firefox 2 0 or later Java Virtual Machine Runtime Engine JRE 1 5 0 or later A Windows username and password to the Cisco TMS Server either a local machine account or a domain account if the server is joined to a domain Recommended specifications Microsoft Internet Explorer 7 0 or 8 0 Moz...

Page 10: ...ust be provided with sufficient processor resources memory and disk resources The minimum requirements assume Cisco TMS has full access to resources Cisco TMS runs on VMWare ESX and Virtual Server products and on Microsoft Virtual Server 2007 Cisco TMS integration compatibility matrix Note The most recent software versions may be required for all features and fixes to be available Product Compatib...

Page 11: ... is on an external Microsoft SQL Server 2005 set the Microsoft SQL Server compatibility level 90 Database permissions The SQL database server must have Mixed Mode Authentication enabled Windows Authentication is not supported by the Cisco TMS installer For new installations the installer creates a database named TMSng using the SQL Server defaults Upgrades will reuse an existing Cisco TMS database...

Page 12: ...ean installation Cisco TelePresence recommends backing up the Cisco TMS database along with any customized customer files before upgrading Windows After the Windows upgrade reinstall your original Cisco TMS version and restore the Cisco TMS database backup Then upgrade to Cisco TMS v12 or newer Additional assistance on backing up and restoring Cisco TMS can be found in the Cisco TMS Database Knowl...

Page 13: ...the Cisco TMS Product Support document for port specifics for each managed device type Administrators can disable Windows Firewall or open the ports required for Cisco TMS See http technet Microsoft com en us library cc748991 aspx for Microsoft documentation on configuring firewall rules Note Cisco TMS cannot use multiple network cards on a server and will only bind to the first available network ...

Page 14: ...e Local Cisco TMS Agent then these errors need to be fixed before proceeding with replication to any Cisco VCS Refer to the Diagnostic section within Cisco TMS Provisioning Deployment Guide for help troubleshooting errors found on the Local Cisco TMS Agent Warning Upgrades will be blocked if the procedures found in this document are not followed appropriately The error message will state that Prov...

Page 15: ... through permissions review their user group permissions after upgrading to Cisco TMS v12 and adjust the permissions to their intended settings if necessary Additional Notes for upgrades from versions 9 x and 10 x Cisco TMS has gone through significant changes since these releases and while the Cisco TMS installer will import existing data there are many new settings and existing settings that hav...

Page 16: ...he Windows server and database You must have administrator rights to the Windows Server If an existing database server is to be used you must have the login information to be used as the Cisco TMS service account see Database permissions MS DOS or access to execute cmd and bat files not necessarily the command prompt must be available on the server to install the OpenDS and Provisioning components...

Page 17: ... only used during the installation and does not affect Cisco TMS after installation Select the Cisco TMS Installer language and click Next The installer checks for required software components A warning message will be displayed if any components are missing Follow the prompts and install any missing components 5 If an earlier version of Cisco TMS is currently installed you are prompted to upgrade...

Page 18: ...TMS database is created When prompted enter a password for the sa account administrator Click Next and go to step 4 Note Be sure to note the sa password somewhere secure as it is required for future upgrades and Cisco TMS maintenance Note If the Cisco TMS server is in a domain or you have a local policy that has a strong password policy ensure that you use a strong password for the SQL installatio...

Page 19: ...w release key is also required when upgrading to a new major release The release key must be entered before adding option keys For questions regarding release or option keys contact your reseller or Cisco TelePresence Support Figure 4 Release and option keys If no release key is entered Cisco TMS installs an evaluation version which includes support for three systems twenty five clients for Cisco ...

Page 20: ...addresses separate each entry with a comma Cisco TMS will search any networks by sending a SNMP Discovery packet to the supplied addresses The default value will be the broadcast address of the Cisco TMS server network Enable automatic registration of systems in TMS If enabled systems Cisco TMS discovers on the network will automatically be added into a folder in Cisco TMS and have their managemen...

Page 21: ...formation To access an outside line The prefix if any to reach an outside line on your ISDN circuits This is used for ISDN dialing information Default Time Zone Select the default time zone for new systems and users Specific settings for each user or device can be changed later Complete the Zone information and click Next 14 Verify all settings in the summary page and click Next Figure 7 The summa...

Page 22: ...res Deselecting Cisco TMS means that only MS SQL Server 2008 Express 32 bit and the Cisco TMS database if needed will be installed Choose which components to install and click Next Figure 9 Select features 2 The installer detects previously used Cisco TMS virtual directories within the IIS server If you wish to reuse them select the Use the existing virtual directories on my server check box entit...

Page 23: ...te 3 You are prompted to select which server to install on Figure 11 Select which server Install Database on this machine instance name Select this option to install the database on a SQL Server on the local server If the installer finds an existing installation the name of the instance is displayed At the bottom of the screen enter the SQL login and password If no local installation is found MS S...

Page 24: ...ically updates the existing database to the current version and retains the existing information If you choose No the installer quits and you must manually remove the database from the SQL server if you wish to use that SQL Server Review the SQL guidelines before proceeding with an upgrade to ensure you are prepared for any additional steps or changes that must be performed based on your previous ...

Page 25: ...can also be added post installation go to Administrative Tools Click Next For questions regarding your release or option keys contact your reseller or Cisco TelePresence Support Figure 14 Release and option keys If no release key is entered Cisco TMS installs an evaluation version of Cisco TMS which includes support for 3 systems for Cisco TMS and Cisco TMS Scheduler Your release key must be enter...

Page 26: ...parated by commas The default value is the broadcast address of the Cisco TMS server network Enable automatic registration of systems in TMS Select to have systems that Cisco TMS discovers on the network automatically added into a folder in Cisco TMS and have their management settings configured Sender Email Address Enter the email address that want as the FROM mail address in emails sent by Cisco...

Page 27: ...formation To access an outside line The prefix if any to reach an outside line on your ISDN circuits This is used for ISDN dialing information Default Time Zone Select the default time zone for new systems and users Specific settings for each user or device can be changed later 10 Complete the Zone information and click Next 11 The next screen allows you to specify Installation paths and directori...

Page 28: ...d Getting Started Guide Page 28 of 70 Figure 18 Verify information on the Summary page This completes the installation of the Cisco TMS software Go to the online Cisco TMS user guide available via the question mark icon on the Cisco TMS client for further configuration and user information ...

Page 29: ...l setup and configuration of the Cisco TelePresence Management Server Installation precautions and hardware compliances Safety precautions Never install communication wiring during a lightning storm Never install jacks for communication cables in wet locations unless the jack is specifically designed for wet locations Never touch uninstalled communication wires or terminals unless the communicatio...

Page 30: ...rature between 0 C a nd 35 C 32 F and 95 F and between 10 and 90 non condensing relative humidity Do not place heavy objects directly on top of the Cisco TelePresence Management Server Appliance Do not place hot objects directly on top or directly beneath the Cisco TelePresence Management Server Appliance Use a grounded AC power outlet for the Cisco TelePresence Management Server Appliance Rack mo...

Page 31: ...ress the power switch button at the back to 1 The power indicator LED marked Pwr on the front panel lights up Note It is recommended that the Cisco TelePresence Management Server is shutdown via the front LCD panel or from the Windows interface before powering the unit off Connecting a Monitor and Keyboard Optional Initial network configuration is done via the LCD Panel After configuration a VGA m...

Page 32: ...hanges prompt use the Up or Down arrow to select Yes and press Enter 22 Press Return to go back to the IP Settings menu 23 Use the Up or Down arrow to select Subnet Mask and press Enter twice 24 Repeat steps 5 6 to enter the Subnet Mask address 25 Press Return to go back to the IP Settings menu 26 Use the Up or Down arrow to select Default Gateway and press Enter twice 27 Repeat steps 5 6 to enter...

Page 33: ...Password The default password for the administrator account is TANDBERG This account has full access to the Windows Server operating system therefore assign it a strong secure password 5 Set the Server Time and Time Zone go to Maintenance Date Time Update the Time Date and Time Zone settings and click the OK 6 Configure the server name and Domain membership and click OK Go to Welcome Set Server Na...

Page 34: ...may interfere with Cisco TMS operation 7 Restart the server to complete any changes to the computer name or domain membership 8 Ensure the Windows Firewall settings all Cisco TMS access to necessary ports See Ports required by Cisco TMS 9 Ensure that the latest Cisco TelePresence Server Appliance Security Updates are installed This completes the installation of the Cisco TMS software Go to the onl...

Page 35: ...ure Cisco TelePresence regularly publishes self contained security update installers Note For the latest security updates Cisco TelePresence recommends registering your product You will automatically be notified when Cisco TelePresence Server Appliance Security Updates become available Security updates are available on the Cisco TelePresence web site at http www tandberg com support TANDBERG_devic...

Page 36: ...knowledge the warning and continue 3 When prompted f enter the administrator username and password 4 Select the Maintenance tab Click Shutdown then chose to shutdown or restart the server Cisco TelePresence Management Server software installation upgrades The Cisco TelePresence Management Server is upgraded using the same Cisco TMS Application software and therefore the same steps used in software...

Page 37: ...ally imported into your new Cisco TMS installation However Cisco TelePresence recommends that you also review these topics when upgrading to familiarize you with any new feature A link to the Cisco TMS Release Notes can be found in the References and related documents section Getting started topics This section is broken into two major categories configuration and orientation The topics are progre...

Page 38: ...always have a valid Windows login to access Cisco TMS In each user profile in Cisco TMS there are personal information fields such as their Windows username their first and last name and their email address These fields must be completed for each user otherwise when the user browses to Cisco TMS a pop up window opens prompting them to complete their user profile Each user can choose the language t...

Page 39: ... the TMS GUI Being the first user to log into Cisco TMS you are automatically an administrator and have full access to Cisco TMS Functionality is grouped by the main categories across the top of the page Figure 23 Cisco TMS functionality categories Navigating around Cisco TMS is usually done with these top menu items Hovering over a menu expands it to show the options Items with triangles next to ...

Page 40: ...rner of the Cisco TMS web page has a Search box and a question mark The search box provides a quick way to find an individual system You can search by name phone numbers serial numbers and more This is the quickest way to quickly display more information about a system The question mark is the help icon clicking on it displays a new window with the online help page for the open web page Permission...

Page 41: ...er can do with a particular system Later when you are adding editing systems you can alter the permissions for individual systems At this point it is important to understand that there are default permissions given to a system when it is first added to Cisco TMS This is controlled by Default System Permissions under Administrative Tools User Administration Default System Permissions which allows y...

Page 42: ...some important settings to review and configure as part of your initial setup to ensure that they meet your needs and to simplify the configuration of other Cisco TMS features This topic outlines the settings to review and configure at first configuration For complete details on each setting see the online help or the Cisco TMS Administrator Guide The majority of Cisco TMS configuration settings a...

Page 43: ...s that were configured in the Cisco TMS installer are displayed Cisco TMS sends an SNMP query to these addresses to find new systems If your network spans multiple networks add the broadcast address for each one separated by commas to allow Cisco TMS to find systems automatically Do not worry if all the networks are not represented here because systems can also be added manually and through system...

Page 44: ...al numbers and hardware identifiers If you do not wish to have Cisco TMS check for software you can disable this feature If your network requires a web proxy to reach the internet configure its properties here Secure Only Device Communication This setting is disabled by default and only be enabled in specific instances See the Implementing Secure Management documentation available on the Cisco TMS...

Page 45: ...stems Area Code Rules Used to further tweak the dialing behavior of Cisco TMS with regards to local and long distance calling How many ISDN Zones you need to represent your network depends on how many different ISDN dialing behaviors there are If systems share the identical settings for the above properties they can share the same ISDN Zone All ISDN numbers in Cisco TMS are stored as fully qualifi...

Page 46: ...r after adding a new system 2 For each IP Gateway gateways that act as a pooled service can be considered as a single gateway create one IP Zone Go to Administrative Tools Locations IP Zones click New and complete all the gateway information that applies including prefixes and DID numbers Select the ISDN Zone that applies to the Gateway this zone contains Click Save By default when calling between...

Page 47: ...e it easier to find systems and to set system permissions The same folder structure is seen by all users and is used throughout Cisco TMS therefore it is recommended you design a scheme that is meaningful for your users A common model is one based on geography and organization for example Figure 29 A common geographical organization model In addition to viewing systems by folder you can change the...

Page 48: ...t displays all the systems that are currently in the Cisco TMS database either through discovery or by manual addition Pre Register Systems is for adding systems that may not be online yet Add Room Equipment adds specialized types of systems used in Cisco TMS Scheduling 2 In the Add systems page enter the IP Address or Hostname of the system Select in the Location Settings Multiple systems can be ...

Page 49: ...n 6 Click Finish Adding Systems to return to the Navigator with the new system in the folder listing Viewing and editing a managed system A system can be managed from the Cisco TMS interface after it has been added Navigate to the system in the System Navigator by clicking on its name in the Navigator Tree or by navigating to its folder and clicking on its name in the folder listing in the right p...

Page 50: ...ptions available in Cisco TMS Configuration templates Configuration Templates allow you to define a group of configuration parameters as a set to be applied together to systems The template can even include configuration choices for different system types and Cisco TMS will only apply the settings that relate to the individual system being updated Administrators can define several templates and ca...

Page 51: ...dd more settings use the Select Advanced Settings tab From this view you can chose from all the template settings available in Cisco TMS and add them to the list to be shown in the Template Settings tab Figure 36 Select Advanced Settings tab 6 The page has two vertical halves The list on the right shows all settings that are currently part of the Template The left panel shows the lists of settings...

Page 52: ...ying templates to systems An existing Template can be applied to one system or several systems simultaneously Additionally Templates can be used in more advanced features such as Persistent Settings and Automatic System Discovery To apply a template to a group of systems 1 Go to Systems Provisioning Configuration Templates 2 Hover over the template name you want to use and click the orange arrow t...

Page 53: ...ks associated with it This allows you to create multiple phone books for different purposes and assign them to the specific systems that need them Setting on Systems is done via the Phone book page at Phonebooks Manage Phonebooks It is also possible to assign phone books to an individual system in System Navigator using the Phone Book tab when viewing a system Access Control Utilize TMS User Group...

Page 54: ...the New Conference page Figure 38 The New Conference page The page has three main areas The top section Basic Settings is primarily for setting the dates and time of the meeting The Advanced Settings section in the middle is for setting additional parameters for the conference such as encryption recording or bandwidths The bottom section is the most important where the meeting participants and cal...

Page 55: ...ut the conference that can be referenced later when reviewing scheduled calls 6 Add participants to the conference in the Participant tab Click Add Participant to open a new window Figure 39 Available participants 7 Available participants are displayed and a planner view shows their availability based on existing scheduled and ad hoc meetings The colored vertical lines represent your current reque...

Page 56: ...e with the onscreen messaging features of TMS 13 Click Save Conference Cisco TMS performs the routing calculations to determine the best way to connect your selected participants This includes protocol selection compatibility checking ensuring systems are available manipulating ISDN numbers as needed and including infrastructure resources needed such as including a MCU or recording device If Cisco...

Page 57: ... criteria such as date conference owner status and even participants To filter the list set the parameters you wish and click Search Note By default when entering this page you will only see conferences owned by you If you wish to see all conferences by all users select All Users and click Search 3 To view a conference hover over the title in the list Open the drop down menu by clicking the orange...

Page 58: ... segment of the window to see all the information saved for this conference including a log of events the Connection Settings tab shows you how the call was scheduled to connect participants If the conference is scheduled for the future click Edit to modify the conference using the same options that were available to you when creating a new conference When you save the conference the previous vers...

Page 59: ...lable from the Monitoring menu which has three interactive real time applications Conference control center The Conference Control Center CCC is a dashboard like interface that allows you to monitor the status of the conferences running on the network and control and interact with the systems in the conference Figure 42 The Conference Control Center CCC Graphical monitor The Graphical Monitor is a...

Page 60: ...ngoing conferences in a single location CCC has information about upcoming calls and performs diagnostics on ongoing conferences to alert you using sound and colored icons about their status These diagnostics allow conference operators to monitor large numbers of conferences across the entire network simultaneously without having to manage each device separately From the CCC View the list of confe...

Page 61: ...nnect reconnect mute get details about the site or even change the conference layout the participant is seeing for example Right click on the participant name to display the same options in a context menu Figure 45 Participant Controls The Event Log tab displays a history log of the conference showing all connections status changes and other details about the selected conference The Graphical View...

Page 62: ...he same basic interface Figure 46 An example report from the Conferencing Statistics Report Each of the reports shares the following tools Filtering The top section provides filter and search criteria to allow you to control what data the report encompasses including date ranges types and systems or users to include You can also save a group of settings as a Template to reuse later by clicking Sav...

Page 63: ...es the Cisco TMS Application web site and services It leaves customer data logs databases and database servers intact for use in future upgrades The uninstall wizard does not modify the SQL server or the OpenDS server If you want to completely remove all Cisco TMS information see Removing all Cisco TMS information from a server To remove the Cisco TMS Application 1 Go to Start Menu TANDBERG and se...

Page 64: ... uninstall wizard using the instructions from Uninstalling the Cisco TMS Application 2 Navigate to the Provisioning OpenDS folder of the Cisco TMS installation by default C Program Files TANDBERG TMS Provisioning OpenDS 3 Double click uninstall bat to start the uninstall wizard for the Cisco TMS Agent database A selection screen is displayed 4 Ensure all relevant options are selected and click Uni...

Page 65: ...TMS Registry Key 9 Close the registry editor 10 If you were using a remote SQL Server ask your SQL Administrator to delete the database named TMSng 11 If the Cisco TMS installer installed a local copy of SQL Server complete the following steps to remove it a Go to the Windows Control Panel and open Add Remove Programs b Find Microsoft SQL Server 2005 in the list and click Remove c Select Remove SQ...

Page 66: ...tation Component from common components Click Next e At the Summary page click Finish The wizard closes automatically when complete f Delete the program folder used by the SQL installation The default location is C Program Files Microsoft SQL Server The removal of Cisco TMS the database servers and all customer saved data is now complete ...

Page 67: ...ults when using this version of the Cisco TMS software consult the online help for information on using the product If the documentation does not answer your question or you have a problem with one of our products refer to the Support sections of the web site which are kept up to date with the latest information from customer support www tandberg com Support If the information on the web site does...

Page 68: ...e knowledge Base Name Document reference Cisco TMS Database Knowledge Tips D14216 Cisco TelePresence Management Suite 12 2 Product Support Document D50546 Cisco TelePresence VCS Deployment Guide Cluster creation and maintenance X5 D14367 3 Cisco TelePresence VCS Software Release Notes X5 D50582 3 Cisco TMS v12 Release Notes D50539 6 Cisco TelePresence Management Suite v11 Release Document D50418 C...

Page 69: ...ice or write to us at Product and Sales Support Cisco TelePresence P O Box 92 1325 Lysaker Norway Tel 47 67 125 125 Fax 47 67 125 234 Document feedback This document was written by the Research and Development Department of Cisco TelePresence Norway We are committed high quality documentation Please contact us with comments and suggestions regarding the content and structure of this document ...

Page 70: ...LL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION L...

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