Cisco Overview of Cisco TMS Structures and Communications
Cisco TMS redundancy configuration and overview
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Cisco TMS and External Systems
External systems such as Exchange Integration or IM integrations always communicate to Cisco TMS
through the HTTP protocol. As such, the installation of these packages must always have the specific
IP address or DNS hostname where Cisco TMS will be reachable. Using the Cisco TMS Server DNS
Hostname (local) value is recommended when using External Integrations with Cisco TMS as it allows
for easier to redirect requests to another Cisco TMS server in the case of fail-over.
Cisco TMS and Database
Cisco TMS’s Windows services and website communicate to the database very frequently and
intensively. While the SQL connection is over IP and could be made over a Wide Area Network, the
impact of increased latency would be quite severe on Cisco TMS due to the amount of transactions
and the resulting negative impact it would have on the responsiveness of the user interface. As such,
the Cisco TMS website and Cisco TMS Services should always be on the same local network as the
Cisco TMS database.
