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Troubleshooting the SV-4K Media Player

This module includes the following topics:

l

Before You Begin Troubleshooting the SV-4K, Page 49

l

Troubleshooting PTP Operation for the SV-4K Media Player, Page 50

l

Troubleshooting SV-4K Hardware Operation, Page 52

l

Troubleshooting SV-4K TV and Video Display Problems, Page 54

Before You Begin Troubleshooting the SV-4K

Before you begin troubleshooting the SV-4K, you should follow the information in these
topics:

l

RMA Process for the SV-4K, Page 49

l

SV-4K Diagnostic URL, Page 49

RMA Process for the SV-4K

The Return Materials Authorization (RMA) process is performed through a call to Cisco
Technical Support to assess the problem for final troubleshooting to confirm the device
problem.

To begin the RMA process for the SV-4K, complete the following steps:

1. Locate your symptom in the SV-4K troubleshooting topics and begin to isolate the

problem by following the suggested troubleshooting steps.

2. If you cannot resolve the problem with any of the recommended troubleshooting

steps, contact Cisco Technical Support to proceed with further troubleshooting
and the RMA process.

SV-4K Diagnostic URL

Some of the troubleshooting steps for the SV-4K recommend that you open a browser
and navigate directly to the SV-4K device using the following URL to further diagnose a

© Cisco Systems, Inc. All rights reserved.

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Summary of Contents for StadiumVision SV-4K

Page 1: ...dia Player Deployment Guide Release 4 0 September 8 2015 Cisco Systems Inc www cisco com Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco website at www cisco com go offices ...

Page 2: ...E OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS ...

Page 3: ...ting the SV 4K 7 LEDs on the SV 4K Media Player 8 IR Remote for Cisco StadiumVision Director 11 IR Remote Sensor and IR Extender 11 Default Settings for the SV 4K Media Player 12 RS 232 Default Settings on SV 4K 12 Other Default Settings 12 Feature Summary for the SV 4K Media Player 12 Cisco StadiumVision Director Software Feature Map for the SV 4K 13 Unsupported SV 4K Hardware Features 14 Key Con...

Page 4: ... Player 27 Workflow Summary to Deploy the SV 4K Media Player for the First Time 27 Prerequisites for SV 4K Deployment 28 Provisioning the SV 4K Firmware 28 Obtaining the SV 4K Firmware 29 Uploading the SV 4K Firmware From the Management Dashboard 29 Configuring the SV 4K for Auto Registration 31 Configuring the SV 4K Global Settings 32 Information About Time Protocols and Synchronization on the SV...

Page 5: ...s of activity on the SV 4K 53 Symptom SV 4K Err or Err Upd LEDs blinking 53 Symptom SV 4K rebooting automatically after startup 53 Troubleshooting SV 4K TV and Video Display Problems 54 Symptom Black screen on the SV 4K TV display no multicast video stream 54 Symptom No local control when external volume strategy configured 55 Appendix Management Dashboard Commands for the SV 4K Media Player 57 Au...

Page 6: ...vi Cisco Systems Inc All rights reserved ...

Page 7: ...nt Dashboard commands content in Appendix Management Dashboard Commands for the SV 4K Media Player on page 57 l Performed general document and topic cleanup June 30 2015 Updated the document with the following changes l Enhanced the Troubleshooting the SV 4K Media Player on page 49 and added several new troubleshooting topics l Added the RMA Process for the SV 4K on page 49 l Revised the SV 4K Dia...

Page 8: ...for Auto Registration on page 31 l Removed the requirement for a second reboot of the SV 4K device after configuring PTP settings in Modifying the PTP and NTP Configuration on the SV 4K Media Players on page 37 March 20 2015 Initial version for Cisco StadiumVision Director Release 4 0 0 402 viii Cisco Systems Inc All rights reserved ...

Page 9: ... with the SV 4K Media Player Page 1 l Information About the SV 4K Media Player Hardware Page 2 l Feature Summary for the SV 4K Media Player Page 12 l Key Considerations for the SV 4K Page 15 l Best Practices for SV 4K Deployment Page 18 Workflow Summary to Get Started with the SV 4K Media Player NOTE Before you deploy the SV 4K media player be sure that you have already installed Cisco StadiumVisi...

Page 10: ...Cisco DMP 4310G Key Considerations for the SV 4K on page 15 Review deployment best practices Best Practices for SV 4K Deployment on page 18 Perform pre deployment site planning and configuration Planning the SV 4K Media Player Deployment on page 19 Information About the SV 4K Media Player Hardware This section includes the following topics l Operating Environment for the SV 4K Media Player Page 3 ...

Page 11: ...ting Environment for the SV 4K Operating Environment Supported Conditions Temperature 0 C to 40 C Humidity Up to 90 maximum humidity non condensing Dimensions of the SV 4K Media Player The SV 4K media player is larger than the Cisco DMP 4310G Figure 1 shows the dimensions of the SV 4K device Figure 1 SV 4K Dimensions Cisco Systems Inc All rights reserved 3 of 68 ...

Page 12: ...ver You must use the included IR extender cable to support an IR remote 3 5 mm infrared in out Serial Connect to TV serial port for control of the TV via RS 232 commands RS 232 serial interface with male DE 9 connector This connection is used for TV control USB Not supported USB 2 0 port 1The analog audio out port is designed to drive line level impedances in the higher Ohm range such as for comme...

Page 13: ...StadiumVision Director to the SPDIF port Sony Phillips Digital Interface HDMI Out Connect to HDMI In port on the TV NOTE Consumer Electronics Control CEC is not supported High Definition Multimedia Interface HDMI output connector to transmit digital audio video content HDMI In Not supported HDMI input connector to receive digital audio video content from an HDMI enabled source USB 3 0 A B Not supp...

Page 14: ...r you to assess the ports available on the TVs at the venue so that you can get any additional adapters or cable types that are needed to connect the SV 4K to the TV Null Modem Crossover Cable The SV 4K is a DTE serial device Therefore if the TV also has a DTE male serial port then you will need to use a null modem crossover cable for the TV control connection HDMI to DVI Adapter If the TV does no...

Page 15: ...he device 3 Transmit data out of the device 4 Available 5V 500mA 5 Ground 6 NC 7 RTS 8 CTS 9 NC Guidelines for Mounting the SV 4K Consider the following guidelines before mounting the SV 4K l Does not fit in Sunbrite cases that might be in use for some Cisco DMP 4310G outdoor deployments l Full dimensions with mounting brackets 196 20 mm long 164 15 mm wide 61 65 mm high 7 72 in long 6 46 in wide ...

Page 16: ... enclosed and not visible LEDs on the SV 4K Media Player The SV 4K has 8 LEDs in two banks of 4 on the right panel of the device Figure 4 shows normal operation for the SV 4K on a Cisco StadiumVision network Figure 4 SV 4K LED Bank NOTE Some of the LEDs apply to hardware features that are not enabled for Cisco StadiumVision Director Release 4 0 Table 8 identifies the SV 4K LEDs that are applicable...

Page 17: ...certain number of times to indicate errors Table 9 6 Upd yellow Flashes when the device is being upgraded The Update and Error LEDs will flash in unison to indicate an error during firmware update Table 10 7 Pwr green Displays when the device is powered on and not in reset mode 8 Bsy green Flashes when there is file system activity Cisco Systems Inc All rights reserved 9 of 68 ...

Page 18: ...a load run error 11 WiFi related error 12 Unable to find a bootable image 13 The root file system has failed verification which is used to detect whether the file system has been tampered with You can recover a unit that is showing this error code by performing an update using safe mode 14 Boot loader failure Table 10 Update Upd LED Descriptions Update LED number of flashes Description 2 Erase fai...

Page 19: ...ia players and must be ordered separately Figure 5 shows the description for each of the buttons on the Cisco StadiumVision Director IR Remote Figure 5 Cisco StadiumVision IR Remote Button Descriptions IR Remote Sensor and IR Extender Unlike the DMP 4310G the IR extender is required for the SV 4K media player because the SV 4K does not have its own IR receiver For more information see the Guidelin...

Page 20: ...default settings of most TVs l Baud 9600 factory default is 115200 l Parity None l Data Bits 8 l Stop Bits 1 l Flow Control None factory default is hardware flow control only For information about the new RS 232 commands for the SV 4K see Appendix Serial Commands for the SV 4K Media Player on page 61 Other Default Settings By default the following functionality is disabled on the SV 4K media playe...

Page 21: ...s Flash content SWF No Yes Group Zone configuration Yes Yes Luma key support for second video region 2 Yes No Management Dashboard Commands3 Yes Yes Management Dashboard Firmware configuration Yes Yes Management Dashboard Model Filtering2 Yes Yes Management Dashboard Monitoring Yes Yes Network Time Protocol NTP configuration Yes Yes Precision Time Protocol PTP configuration Yes No POS Integration ...

Page 22: ...dware Features The following SV 4K hardware features are not supported in Cisco StadiumVision Release 4 0 l Dolby digital audio AC3 decode NOTE AC3 decodes are automatically supported by the SV 4K hardware However the SV 4K passes AC3 through to the TV Therefore to obtain AC3 decode the TV display must support AC3 decode functionality l TV control via HDMI CEC l Unsupported hardware ports o HDMI I...

Page 23: ... the same way as the Cisco DMP 4310G The primary difference is that the SV 4K firmware upgrade cannot be manually launched by Management Dashboard DMP command but is done automatically when the SV 4K device boots IMPORTANT Before you power on the SV 4K device for the first time be sure that you have completed the following configuration and tasks l Switch configuration including the required LLDP ...

Page 24: ...onfiguration which includes all of the global settings for the SV 4K such as NTP configuration jitter settings and so on l The SV 4K global settings are configured in the Management Dashboard by going to SV Director Configuration Global DMP Settings SV 4K Settings l The SV 4K configuration in Cisco StadiumVision Director is provisioned each time that the SV 4K device boots IMPORTANT If you are run...

Page 25: ...umVision Director server is provisioned as the default NTP source for both the Cisco DMP 4310G and SV 4K media players When PTP is configured only the SV 4K PTP master derives its clock using NTP IMPORTANT If you are running Cisco StadiumVision Director on a virtual server then you should reference a reliable NTP server running on a bare metal server rather than relying on a clock from a VM enviro...

Page 26: ...he BAT tool to upload data to Cisco StadiumVision Director Installer Workflow Example An installer can follow these steps to use a bar code scanner with TV labels 1 Mount the TV and media player 2 Connect the TV and media player cables 3 Attach a pre printed label to TV 4 Scan the Location bar code on the TV 5 Scan the MAC address bar code on the media player 6 Provide scanner to the supervisor or...

Page 27: ...r Table 13 Deployment Planning Task Summary Planning Task For more information see Plan Groups Zones Locations Zones Groups and Locations Planning on the next page Perform TV qualification l TV Requirements for SV 4K Compliance on the next page l Guidelines for TV and Content Resolution with the SV 4K Media Player on page 21 Prepare for SV 4K installation l Using Bar Code Scanners and TV Labels at...

Page 28: ...on includes the following topics l TV Requirements for SV 4K Compliance Page 20 l Guidelines for TV and Content Resolution with the SV 4K Media Player Page 21 l Restrictions for Control Panel TV Display Specifications with the SV 4K Media Player Page 21 l Configuring Resolution Under Control Panel Display Specifications Page 22 TV Requirements for SV 4K Compliance For the optimal experience with t...

Page 29: ...iate to 1080p l The configuration of the sv4k videoMode serial command in the Display Specifications area of the Cisco StadiumVision Director Control Panel o When set to a resolution this value specifies the SV 4K signal resolution o If the resolution is set to auto detection then the TV negotiates the signal resolution with the SV 4K l The template region size l The size of the original graphic a...

Page 30: ... a resolution is specified in the Control Panel then the content is resized according to that setting This is the requested SV 4K signal resolution shown in red in Figure 6 l If the signal resolution of the SV 4K is set below 1920x1080 for any reason the content will be resized according to the template in use l The template in use and the corresponding content must match the signal resolution To ...

Page 31: ...rk and Switch Planning This section includes the following topics l External DHCP Server Requirements Page 23 l Connected Stadium Switch Requirements Page 24 External DHCP Server Requirements The SV 4K media player requires configuration of an external DHCP server to provide IP addressing to the devices This service can be configured using Cisco Network Registrar CNR or another external server at ...

Page 32: ...ring o SV 4K string for North America Cisco SV 4K NA o SV 4K string for all other regions Cisco SV 4K ROW l Configure the converted DHCP Option 43 Vendor Specific Option URL http x x x x 8080 StadiumVision dmp_v4 scripts boot brs where x x x x is the IP address of the Cisco StadiumVision Director server IMPORTANT The option 43 string must be converted to TLV format for compatibility with the SV 4K...

Page 33: ...Layer Discovery Protocol LLDP which is required to determine available power using PoE and also supports the IOS Civic Location feature NOTE For more information and details about the switch configuration see the Cisco Connected Stadium Design Guide available on ciscoet com to qualified Cisco StadiumVision partners Cisco Systems Inc All rights reserved 25 of 68 ...

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Page 35: ...yment Task For more information see Configure the Connected Stadium switch for SV 4K operation LLDP IGMP l Connected Stadium Switch Requirements on page 24 l For details about the configuration see the Cisco Connected Stadium Design Guide available to qualified Cisco StadiumVision partners on ciscoet com Configure the DHCP server with Option 60 and Option 43 l For requirements see External DHCP Se...

Page 36: ...t tasks are completed For more information see Planning the SV 4K Media Player Deployment on page 19 l The SV 4K hardware is not yet powered up Provisioning the SV 4K Firmware Each time the SV 4K device powers on or reboots a compliance check is done against the firmware that is loaded on the device against the Cisco StadiumVision Director auto registration settings If the firmware versions do not...

Page 37: ... StadiumVision Director TIP Be sure to download the firmware to a device that you also can use to access the Cisco StadiumVision Director software For information about how to download the SV 4K firmware see the How to Download SV 4K Firmware document available to qualified Cisco StadiumVision partners on ciscoet com Uploading the SV 4K Firmware From the Management Dashboard After you have obtaine...

Page 38: ...on Figure 8 Figure 8 SV 4K Firmware Upload 5 Navigate to the SV 4K firmware image file and click OK An upload status string appears at the bottom of the screen that indicates when the firmware upload is complete 30 of 68 Cisco Systems Inc All rights reserved ...

Page 39: ... Registration Settings 2 In the Configuration Property panel find and configure the following properties Figure 9 IMPORTANT Be sure that you configure the Firmware image to use and init version properties that are labeled for the SV 4K a Firmware image to use SV 4K Select from dropdown box TIP If you have just uploaded the firmware image you need to click the green Refresh icon next to the drop do...

Page 40: ...the SV 4K Media Players The SV 4K supports two different network time sources under the global SV 4K settings l Network Time Protocol NTP This is the default l Precision Time Protocol PTP Required for video wall synchronization feature and for DMP to DMP synchronization NTP and PTP settings are provisioned globally for all SV 4K media players The Cisco StadiumVision Director server is provisioned ...

Page 41: ...or Release 3 2 on the DMP 4310G through the use of the Network Time Protocol NTP Cisco StadiumVision Director Release 4 0 supports enhanced content synchronization methods for the SV 4K only with close synchronization of playlist item transition using the Precision Time Protocol PTP Zone Based Video Wall Synchronization Zone based video wall synchronization is an alternative form of synchronizatio...

Page 42: ...in region 2 or 3 or L wraps can now be video content For L wraps the luma key will need to be used so that the live multicast video can be seen How to Configure NTP and PTP on the SV 4K Media Players By default both NTP and PTP services are automatically enabled for SV 4K media players The SV 4K media players use PTP to achieve optimal synchronization However an NTP source also must be used to pro...

Page 43: ...back from the beginning and will only synchronize with the other players when the next item in the playlist is rendered If SV 4Ks are participating in zone based content synchronization for video walls with some enhanced synchronization capability the rebooting unit will synchronize with the current item being played by the device leader in the video wall For more information see the Working with ...

Page 44: ...is supported only for the SV 4K media players and applies globally to all devices in the Cisco StadiumVision Director network when configured l PTP configuration includes a PTP domain and a set of master candidates o PTP domain Default is 0 Be sure that this domain does not conflict with any other PTP domain and multicast addressing in use in your network and revise as needed See Table 3 for more ...

Page 45: ...the SV 4K media players complete the following tasks 1 From the Management Dashboard go to SV Director Configuration System Configuration Global DMP Settings SV 4K Settings Figure 10 Overview of the SV 4K PTP Properties 2 Optional Change the global NTP properties as required for your network Refer to Table 16 3 Optional Change the global PTP properties as required for your network Refer to Table 1...

Page 46: ...SV 4K devices will synchronize clocks Default IP address of the Cisco StadiumVision Director server NTP sync interval Globaldmpsetting sv4k deploy ntpc interval Number of seconds that the SV 4K waits before trying to synchronize its time with the configured NTP host 3600 Default Timezone Globaldmpsetting sv4k deploy ntpc timezone Code for the timezone to be used GMT Default 38 of 68 Cisco Systems ...

Page 47: ...TP master s in each venue or VLAN or use the default configuration Eligible SV 4K devices for master candidate selection Possible values are l Default Wildcard pattern that specifies all SV 4K devices in the network as eligible PTP master candidates l Semicolon separated IPv4 addresses of SV 4K devices for each subnet l blank Specifies that a PTP master source external to Cisco StadiumVision Direc...

Page 48: ...yer on the previous page 3 Identify the PTP master by finding the unit that has an offsetFromMaster value of 0 0 Figure 11 highlights the PTP master and shows a network where PTP is operating successfully with 12 SV 4K members Figure 11 Successful PTP Clock Status 40 of 68 Cisco Systems Inc All rights reserved ...

Page 49: ...ware to Cisco StadiumVision Director l Configured the auto registration settings for the SV 4K to properly provision its firmware When you have completed these deployment tasks you are ready to connect a new SV 4K device to the Cisco StadiumVision Director network Startup Sequence Flow for the SV 4K Media Player Table 18 provides a summary of the tasks and related information to deploy the SV 4K m...

Page 50: ...process Do not interrupt This can take several minutes Do not interrupt Firmware upgrade message As applicable Only after the SV 4K has been initially deployed The following message appears if firmware upgrade is needed Current system version is out of date Restart and update The device reboots to complete the upgrade process The TV repeats display of the screens for obtaining the IP address from ...

Page 51: ...s from Cisco StadiumVision Director server download HTML runtime starts Verify SV 4K device has registered in Control Panel Setup Devices If Location has not yet been specified the Type will be DMP Cisco Systems Inc All rights reserved 43 of 68 ...

Page 52: ...ctice for maintaining normal operation of the SV 4K media players is to perform a weekly reboot of the devices NOTE The Cisco StadiumVision Director reboot task applies globally to both the Cisco DMP 4310G and SV 4K devices For information about how to configure the Reboot DMP system task see the How to Configure the Reboot DMP System Task task note Verifying SV 4K Media Player Compliance The Mana...

Page 53: ...ame Name of the NTP server for the SV 4K For PTP slaves setting the time via NTP is disabled on SV 4K ntpc interval Interval in seconds after which the SV 4K PTP master synchronizes its time with the NTP host msi sw_vlan Switch VLAN reported by LLDP for the SV 4K svd_ignore setting in Cisco StadiumVision means that the value is not used for compliance verification To verify SV 4K media player comp...

Page 54: ...you begin to run out of storage or otherwise need to recover the SSD you can clear the storage on the SV 4K media player To find information about available storage select an SV 4K device in the Management Dashboard device list Then go to Settings Storage in the device details area of the dashboard TIP The HTML runtime must be running on the SV 4K media player to use this task To clear the storage...

Page 55: ... storage is removed including the Cisco StadiumVision Director runtime software and script contents on the SV 4K devices The SV 4Ks will not automatically reboot after this command 5 Select Reboot Device 6 Click Play The selected SV 4K devices reboot and reprovision firmware and settings Cisco Systems Inc All rights reserved 47 of 68 ...

Page 56: ...es on the SV 4K media player complete the following steps 1 Go to the Management Dashboard 2 Select the SV 4K devices that you want to clear 3 Go to DMP Install Restore Default Settings 4 Click Play Any persistent device settings on the SV 4Ks are erased and the box will be in factory default state The SV 4K automatically reboots and reprovisions its firmware and settings 48 of 68 Cisco Systems In...

Page 57: ...ation RMA process is performed through a call to Cisco Technical Support to assess the problem for final troubleshooting to confirm the device problem To begin the RMA process for the SV 4K complete the following steps 1 Locate your symptom in the SV 4K troubleshooting topics and begin to isolate the problem by following the suggested troubleshooting steps 2 If you cannot resolve the problem with ...

Page 58: ... used for the Diagnostic Web Server DWS and is used by the Cisco DMP 4310G Troubleshooting PTP Operation for the SV 4K Media Player This section identifies some of the symptoms related to problems with PTP operation l Symptom Local PNGs are not synchronized across SV 4K devices Page 50 l Symptom Playlists do not advance to the next content item on the SV 4K Page 51 Symptom Local PNGs are not synch...

Page 59: ...pdate their clocks and this condition will occur Troubleshooting steps 1 Verify the PTP configuration on your SV 4K devices a Go to Management Dashboard SV Director Configuration Global DMP Settings SV 4K Settings b Verify that the PTP domain and PTP master candidates property configuration is correct for your network 2 Open your browser and navigate to one of the SV 4Ks http sv4k ip address ptp h...

Page 60: ...section identifies some of the symptoms related to problems with the SV 4K media player hardware l Symptom Please Insert Card message on SV 4K startup screen Page 52 l Symptom Pwr and Eth LEDs are not lit and no signs of activity on the SV 4K Page 53 l Symptom SV 4K Err or Err Upd LEDs blinking Page 53 l Symptom SV 4K rebooting automatically after startup Page 53 Symptom Please Insert Card message...

Page 61: ... the POE settings From the Management Dashboard go to Tools Settings Switch Management View Switch Details Power normally displays 29 5 for the SV 4K after LLDP negotiation with the switch e If none of these steps locate the problem contact Cisco Technical Support to proceed with the RMA process Symptom SV 4K Err or Err Upd LEDs blinking Troubleshooting steps 1 Refer to the LED documentation See t...

Page 62: ... the SV 4K display problems l Symptom Black screen on the SV 4K TV display no multicast video stream Page 54 l Symptom No local control when external volume strategy configured Page 55 Symptom Black screen on the SV 4K TV display no multicast video stream Troubleshooting steps 1 Verify if multiple TV displays are showing a black screen for the same multicast video stream 2 If multiple TV displays ...

Page 63: ...port interface as the SV 4K with a problem and see if the problematic video stream can be displayed using the open source VLC player Symptom No local control when external volume strategy configured Troubleshooting steps 1 Is the RS 232 cable connected Verify the cable connections 2 Verify the serial cable type being used against the RS 232 requirements for the TV display null modem crossover or s...

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Page 65: ...58 l Monitoring Commands for the SV 4K Media Player Page 59 l Switch Commands for the SV 4K Media Player Page 59 l TV Commands for the SV 4K Media Player Page 59 Auto Registration Commands for the SV 4K Media Player Table 20 Management Dashboard Auto Registration Commands Command Name Supported on SV 4K Change DMP State Yes Provision DMP No DMP Commands for the SV 4K Media Player Table 21 Manageme...

Page 66: ...stall Commands Command Name Supported on SV 4K Firmware Upgrade Yes only for firmware upload not to provision firmware Restore Default Settings Yes Initial Config No Stage Template No Initialize Touchscreen No Show Calibration No Setup NTP No Global Settings Commands for the SV 4K Media Player Table 23 Management Dashboard Global Settings Commands Command Name Supported on SV 4K Global DMP Setting...

Page 67: ...ted on SV 4K Power Cycle DMP Yes Power On DMP Yes Power Off DMP Yes Run Cabling Test using TDR Yes Show TDR Test Results Yes Ping Test Yes Clear ARP Cache Yes TV Commands for the SV 4K Media Player Table 26 Management Dashboard TV Commands Command Name Supported on SV 4K TV On Yes TV Off Yes Set Display Input Yes Set Display Banner Yes Set Closed Caption Yes1 Set Volume Yes Set Video Channel Yes S...

Page 68: ... 4K Hide Diagnostics Yes Show Diagnostics with Message Yes Show Custom Swf No Hide Custom Swf No Display PIN Yes Hide Channel Guide Yes Disable User Control No Enable User Control No 60 of 68 Cisco Systems Inc All rights reserved ...

Page 69: ...Control Table 27 shows a summary of the new SV 4K serial commands and their default values NOTE Different TV display models might support only certain RS 232 commands Table 27 New SV 4K Serial Commands1 Command Name Value dmp Input1response 62203031204F4B303878 dmp Input2response 62203031204F4B303278 dmp Input3response 62203031204F4B303478 dmp Input4response 62203031204F4B303078 dmp volumeResponse...

Page 70: ...2 tx_hex 6B622030312046460D dmp muteQuery rs232 tx_6B652030312046460D dmp volumeQuery rs232 tx_6B662030312046460D Input1 rs232 tx_6B622030312030390D Input2 rs232 tx_6B622030312030320D Input3 rs232 tx_6B622030312030340D Input4 rs232 tx_6B622030312030300D 62 of 68 Cisco Systems Inc All rights reserved ...

Page 71: ...DHCP is being used which supports only a single pairing of options 60 and 43 can be used within a single scope requiring two different IP scopes if there is a need to support both the Cisco DMP 4310G and the SV 4K media players This article only provides the procedure for the SV 4K media player Example 1 SV 4K DHCP Scope ip dhcp pool SV 4K network 10 10 1 0 255 255 255 0 default router 10 10 1 1 o...

Page 72: ... hex representation of the option 43 Type an option 43 sub option l The second two character hex representation is the length of the information string expressed in the number of ASCII characters of the string l Following the length value the ascii string is typed out by using the two character hex representation of each character in the string For the SV 4K media player the type designation is ty...

Page 73: ...hange l The example string had a length value of 3E 62 represented as a hex value NOTE In this value DO NOT represent 62 as the hex character values of 6 and 2 instead take the decimal value of 62 and convert to its equivalent hex base 16 value 62 was converted to 3E in the example Decimal to hex converters are easily found on the Internet and most computer calculators have a decimal to hex functi...

Page 74: ...2 Two 51 33 3 Three 52 34 4 Four 53 35 5 Five 54 36 6 Six 55 37 7 Seven 56 38 8 Eight 57 39 9 Nine 58 3A Colon 59 3B Semicolon 60 3C Less than or open angled bracket 61 3D Equals 62 3E Greater than or close angled bracket 63 3F Question mark 64 40 At symbol 65 41 A Uppercase A 66 42 B Uppercase B 67 43 C Uppercase C 68 44 D Uppercase D 69 45 E Uppercase E 70 46 F Uppercase F 71 47 G Uppercase G 72...

Page 75: ...Backslash 93 5D Closing bracket 94 5E Caret circumflex 95 5F _ Underscore 96 60 Grave accent 97 61 a Lowercase a 98 62 b Lowercase b 99 63 c Lowercase c 100 64 d Lowercase d 101 65 e Lowercase e 102 66 f Lowercase f 103 67 g Lowercase g 104 68 h Lowercase h 105 69 i Lowercase i 106 6A j Lowercase j 107 6B k Lowercase k 108 6C l Lowercase l 109 6D m Lowercase m 110 6E n Lowercase n 111 6F o Lowerca...

Page 76: ...76 v Lowercase v 119 77 w Lowercase w 120 78 x Lowercase x 121 79 y Lowercase y 122 7A z Lowercase z 123 7B Opening brace 124 7C Vertical bar 125 7D Closing brace 126 7E Equivalency sign tilde 127 7F Delete 68 of 68 Cisco Systems Inc All rights reserved ...

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