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Quick Start Guide

 

Cisco Small Business SPA IP Phone 

Models SPA921, SPA922, SPA941, SPA942, and 
SPA962

Package Contents

IP telephone

Power Adapter (SPA921 and SPA941 only)

Desk Stand

RJ-45 Ethernet Cable

Setup CD-ROM

Quick Start Guide

Installation

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AUTION

Do not insert a telephone line cord into the port marked 
“AUX” (1).

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TEP

1

Turn the phone over to expose the ports on the back of the unit.

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TEP

2

Insert one end of the phone cord into slot marked with a phone symbol 
(5). Insert the other end into the jack at the bottom of the handset (not 
shown).

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TEP

3

(Optional) Connect the desk stand by lining up the tabs on the desk 
stand with the slots on the back of the phone. Slide the bottom tabs 
into the slots and lightly press down on the top of the desk stand. It 
should easily slide into the top slots. Do not force.

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TEP

4

If you are using an external power source, plug one end of the power 
cord into the building’s power source and insert the other end of the 
power cord into the phone base (2). 

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TEP

5

Connect your phone to the network:

Using an Ethernet Connection—Insert the Ethernet cable into the slot 
marked “WAN” (4). Insert the other end of the Ethernet cable into the 
appropriate device on your network, such as a network switch. The 
SPA922, SPA942, and SPA962 models provide a second Ethernet port (3). 
You can connect a PC to this port to provide network access to the PC. 

Using a Wireless Connection—If you have a SPA9XX phone, you can use a 
wireless connection if you have the Cisco WBP54G Wireless-G Bridge. See 
WPB54G documentation for more information. 

Phone Lines and Buttons

Refer to the following table for identification of your IP phone’s buttons.

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Phone  Feature

Description

1

Handset

Pick up to answer or place calls.

2

Message Waiting 
Indicator

When lit:

Red—You have a new voice mail message.

Flashing Red—You have an incoming call or the 
phone’s firmware is being updated.

3

LCD Screen

Typically displays date and time, phone station 
name, line extensions, and softkey options.

4

Line keys

(not available on SPA92x) Indicates phone line 
status. Typically, when lit:

Green: Line is idle.

Red (steady): Line is active or in use.

Red (blinking): Line is on hold.

Yellow: Line is unregistered (cannot be used).

Orange: The network connection cannot be found.

5

Softkey buttons

Press a softkey button to perform the action 
shown on the label on the LCD screen above.

6

Navigation button

Press an arrow o scroll left, right, up, or down 
through items shown on the LCD screen. 

7

Keypad

Use to dial phone numbers, enter letters, and 
choose menu items.

8

Messages button

Press to access voice mail (must be set up by your 
phone administrator).

9

Hold button

Press to place a call on hold. 

10

Setup button

Press to access a menu to configure features and 
preferences (such as your directory and speed 
dials), access your call history, and set up functions 
(such as call forwarding).

11

Mute button

Press to mute or unmute the phone. When phone is 
muted, the button glows red. A flashing mute 
button indicates the network connection cannot be 
found.

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone 
model and the phone system setup. Press the right navigation button or the 
More button to view additional softkey buttons. Below is a partial listing of 
softkey buttons that may be available on your phone. 

12

Volume button

Press + to increase the volume and - to lower the 
volume of the handset, headset, speaker (when 
the handset is off hook), or ringer volume (when the 
handset is on hook).

13

Headset button

Push to turn the headset on or off. When the 
headset is on, the button glows green.

14

Speaker button

Push to turn the speaker on or off. When the 
speaker is on, the button glows green.

Button

Function

BXfer

Performs a blind call transfer (transferring a call without 
speaking to the party to whom you are transferring the call.)

Call Rtn/lcr

Returns the last missed call by dialing the number that called 
you.

Change

Opens a menu so that you can change the properties for an 
item (for example, change a ring tone).

Clear

Deletes an entire text/number field.

Clr DND/-dnd

Clears Do Not Disturb.

Conf

Initiates a conference call.

DelChar/delChr Deletes the last number or letter.

Delete

Deletes an entire item (for example, a number from the Call 
History list).

Dial

Dials a number.

Directory/dir

Provides access to your personal and corporate phone 
directory.

DND/DnD

Do Not Disturb; prevents incoming calls from ringing your 
phone.

Edit

Opens an item so that you can edit numbers or letters, or 
enable or disable a feature.

EditDial

Edits a number before dialing.

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Phone  Feature

Description

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