Cisco SPA50 Series User Manual Download Page 1

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Table of Contents:

Phone operation

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Claricom System Star Codes

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Claricom User Voicemail

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Cisco SPA50

User Manual

Summary of Contents for SPA50 Series

Page 1: ...Table of Contents Phone operation 2 Claricom System Star Codes 65 Claricom User Voicemail 66 Cisco SPA50x User Manual ...

Page 2: ...Cisco Small Business Cisco SPA50X and SPA51X SIP IP Phones Models SPA501G SPA502G SPA504G SPA508G SPA509G SPA512G and SPA514G USER GUIDE ...

Page 3: ...ions 17 Connecting the Handset 18 Installing the Desk Stand or Wall Mount Optional 19 Reverse the Handset Retention Tab 19 Connecting the Power 20 Connecting Your Phone to the Network 21 Connecting Your Phone to the Wired Network 21 Connecting the Phone to the Wireless Network 21 Connecting a PC to Your Phone 22 Connecting Wired and Wireless Headsets 22 Verifying Phone Startup 23 Updating Your Pho...

Page 4: ...30 Redialing a Call 31 Putting a Call on Hold 31 Resuming a Call 31 Ending a Call 32 Transferring Calls 32 Performing an Attended Transfer 32 Performing an Unattended Blind Transfer 33 Transferring a Held Call to an Active Call 33 Managing Missed Calls 34 Turning the Missed Calls Shortcut On and Off 34 Forwarding Calls 35 Forwarding All Calls 35 Forwarding Calls When Your Phone is Busy 36 Forwardi...

Page 5: ...ne Features 48 Configuring Privacy and Security 49 Blocking Caller ID 49 Blocking Anonymous Calls 49 Using Secure Call 50 Enabling and Using Dial Assistance 51 Creating Speed Dials 51 Creating Speed Dials on Unused Line Buttons 52 Creating Numerical Speed Dials 52 Using Speed Dials 53 Using the Paging Feature 53 Paging Another Phone 53 Paging a Group of Phones 53 Configuring Auto Answer 54 Monitor...

Page 6: ...sing Ring Tones 58 Changing Your Ring Tone 58 Configuring Date and Time 58 Setting Your Phone s Date and Time 58 Using Star Codes 59 Using the Interactive Voice Response Menu on the Cisco SPA501G 61 Advanced Procedures for Technical Support Personnel 63 Rebooting Your Phone 64 ...

Page 7: ...About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone The Cisco Small Business IP Phone features vary depending on the type of call control system that you are using and the customizations performed by your phone system administrator This document describes using the Cisco Small Business IP Phones with a SIP phone system s...

Page 8: ... Functions How to perform basic phone tasks such as placing and answering calls transferring calls setting up call forwarding and picking up calls Chapter 4 Using Advanced Phone Features How to perform advanced phone tasks such as configuring privacy and security features speed dials paging and ring tones Chapter 5 Using the Phone Web User Interface How to modify the phone features by using the we...

Page 9: ...eaker The Cisco Small Business IP phones contain Ethernet ports that link them to the computer network They also have secondary Ethernet ports that allow another Ethernet device such as a computer to be connected to the network through the IP phone Cisco Small Business IP phones require a separate power source You can power the phones by connecting them to a switch that provides Power over Etherne...

Page 10: ...els are similar but might vary Figure1 SPA509G Phone Components Numbered objects in Figure1 described in the following table Phone Feature Description 1 Handset Pick up to place or answer a call 2 Message Waiting indicator Displays solid red when you have a new voice mail message Blinks red during an incoming call 3 IP phone screen Displays date and time phone station name line extensions and soft...

Page 11: ...ss a softkey button to perform the action shown on the label on the IP phone screen Note The Cisco SPA501G has the following four buttons Redial Dials the last number called Cancel Cancels an action such as a transfer Conference While on a call press to start a conference call and dial another number After the second party answers press Conference again to create the conference Transfer Transfers ...

Page 12: ...ormation 9 Setup button Press to access a menu to configure features and preferences such as your directory status and speed dials access your call history set up functions such as call forwarding and provide phone status information For the Cisco SPA501G press Setup to access the Interactive Voice Response IVR menu that allows you to perform tasks such as getting the IP address of the phone 10 Mu...

Page 13: ...x Conferences active lines on the phone together delChr Deletes the last number or letter delete Deletes an entire item for example a number from the Call History list dial Dials a number dir Accesses phone directories dnd Do Not Disturb prevents incoming calls from ringing your phone dnd Clears Do Not Disturb edit Opens an item so that you can edit numbers or letters or enable or disable a featur...

Page 14: ...al 9 pickup Answers a call ringing on another extension by entering the extension number phold Puts a call on hold on an active shared line redial Displays a list of recently dialed numbers resume Resumes a call that is on hold save Saves your changes select Selects the highlighted item on the IP phone screen starcode Allows you to enter a star code See Using Star Codes on page 59 unpark Resumes a...

Page 15: ... the installation of the Cisco Attendant Consoles are provided in the Cisco Small Business SPA500S Attendant Console Quick Start Guide and the Cisco Small Business SPA500DS 15 Button Digital Attendant Console for SPA500 Family Phones Quick Start Guide Configuration of the Cisco Attendant Console and assignment of the line buttons is typically performed by the phone system administrator and is not ...

Page 16: ...isplay To configure these options from the phone STEP 1 Press the Setup button STEP 2 Scroll to Att Cons Preferences and press select STEP 3 Choose Font Size or Contrast from the menu and press edit To change the font size press option to switch between 10 and 12 point font Press ok to save To change the display contrast use the keypad to enter a number value from 1 to 30 The higher the number the...

Page 17: ...k It contains the following sections Before You Begin page 17 Phone Connections page17 Connecting the Handset page 18 Installing the Desk Stand or Wall Mount Optional page19 Connecting the Power page 20 Connecting Your Phone to the Network page 21 Connecting a PC to Your Phone page 22 Connecting Wired and Wireless Headsets page 22 Verifying Phone Startup page 23 Updating Your Phone Firmware page 2...

Page 18: ...rk is ready for the phone Read the safety notices and make sure you have all the phone parts and documentation CAUTION Do not plug a telephone line cord into the port marked AUX The RJ 11 port marked AUX is reserved for connection with the Cisco Attendant Console It is not for use as a telephone line port or IP device connection Phone Connections The phone connections are shown in Figure 1 Figure1...

Page 19: ...ord into the auxiliary AUX port STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol STEP 3 Optional Route the phone cord through the cable slot STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset not shown Description 1 Auxiliary port For use only with the Cisco Attendant Console 2 Upper slots ...

Page 20: ... desk stand if you intend to mount the phone to the wall To mount the phone on the wall follow the instructions included with the wall mount To install the desk stand STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on the stand It should easily slide into th...

Page 21: ...Cisco 500 Series IP phones do not ship with power supplies If you are not using Power over Ethernet PoE you must order a Cisco PA100 power supply for each phone If you are using Power over Ethernet PoE to power the phone the phone receives power when you connect an Ethernet cable from the phone SW port to a switch that provides PoE If you are using a Cisco PA100 power adapter insert one end of the...

Page 22: ...as a Cisco Wireless N Bridge for Phone Adapters WNBP to connect the IP phone to a wireless network This example procedure requires the Cisco PA100 power adapter to provide power to the Cisco WNBP Cisco does not recommend connecting a PC to the network by using the phone when it is operating wirelessly To connect your phone to the Cisco WNBP STEP 1 Configure the Cisco WNBP by using the Setup Wizard...

Page 23: ...ot provided to the PC port on the back of the phone body See Figure1 STEP 2 Connect the other end of the Ethernet cable to the RJ 45 port on your PC Connecting Wired and Wireless Headsets The IP phones support headsets from different manufacturers For a list of supported models contact your reseller Additional information can be found at the manufacturer websites Each brand and type of headset mig...

Page 24: ...During this sequence phones with screens display the Cisco logo and then Initializing Network All of the lights on the phone flash After your phone is successfully connected to the network and receives a basic configuration your phone line keys should glow green on models with phone line keys On models with screens the phone displays the standard menu for the phone The date name and number of the ...

Page 25: ...ures and fix problems with your phone It is necessary to use the latest firmware for ideal performance CAUTION If you are using your phone with an Internet Telephony Service Provider system do not update your phone firmware without consulting your service provider Your provider can automatically update your phones without any action on your part necessary To update your phone firmware do one of th...

Page 26: ... navigator html a a i rpm and enter the phone model number for example SPA504G in the Software Search box Save the firmware to your desktop Get the Phone IP Address Before you upgrade you ll need the IP address of the phone you are upgrading To get your IP address for all phones except on the Cisco SPA501G STEP 1 Press Setup STEP 2 Scroll to Network and press Select STEP 3 Scroll to view Current I...

Page 27: ...h your phone for the upgrade STEP 2 Run the executable file for the firmware upgrade for example double click spa50x 30x 7 4 9c exe A message regarding upgrading your phone displays STEP 3 Click Continue STEP 4 Enter the IP address of your phone and verify the address of your PC STEP 5 Click OK The system displays information about your phone firmware and hardware STEP 6 Click Upgrade to begin the...

Page 28: ...l page 30 Putting a Call on Hold page 31 Resuming a Call page 31 Ending a Call page 32 Transferring Calls page 32 Redialing a Call page 31 Managing Missed Calls page 34 Forwarding Calls page 35 Setting Do Not Disturb page 38 Setting Call Waiting page 39 Picking Up a Call page 40 Parking a Call page 41 Placing a Three Way Conference Call page 42 Using the Phone Directories page 43 Using the Call Hi...

Page 29: ...o SPA501G Using Mute To mute the handset speaker and headset microphones press Mute The button lights red Press Mute again to unmute If no audio device is on pressing Mute has no effect When switching from the speaker phone to the handset the phone is unmuted automatically Using the Speakerphone To use the speakerphone press Speaker the handset can be either on or off hook Using the Headset with Y...

Page 30: ...udio to the Speaker and Handset You can send the audio to the speaker while the handset is lifted except on the Cisco SPA501G The handset operates normally but the speaker is muted To send the audio to the speaker when the handset is lifted STEP 1 Press the Setup button STEP 2 Select Preferences Send Audio to Speaker edit STEP 3 Press y n to enable or disable the feature STEP 4 Press ok STEP 5 Pre...

Page 31: ...ng red line button or press Hold to place the call on hold and answer the incoming call To return to the first call press the line button for the call or select it using the Up or Down navigation buttons and press the Resume softkey Not applicable to the Cisco SPA502G or Cisco SPA512G Placing a Call To place a call pick up the receiver or press Speaker or Headset and dial the number It might be ne...

Page 32: ...ory list and highlight the desired number It might be necessary to modify the number to add a prefix or area code Press edit and use the Softkey Buttons to modify a number When you are finished press ok STEP 2 Lift the handset or press dial to dial the selected number Putting a Call on Hold To put an active call on hold press the Hold button or the Hold softkey A series of beeps default or optiona...

Page 33: ... whom you are transferring the call and speak to them before transferring the call Blind Transfer the call without speaking to the other party to whom you are transferring the call Performing an Attended Transfer To perform an attended transfer for all phones except the Cisco SPA501G STEP 1 During an active call press xfer The call is placed on hold and a new line is opened to dial the number STEP...

Page 34: ...ain Performing an Unattended Blind Transfer To perform an unattended transfer for all phones except the Cisco SPA501G STEP 1 During an active call press the bXfer softkey STEP 2 Enter the number to where you want to transfer the call The call is transferred with no further action required on your part Transferring a Held Call to an Active Call If you have one call on hold and one active call you c...

Page 35: ...sed call you can return a call from the Missed Call list Press the Setup button Select Call History Select Missed Calls To call a missed call number chose the call you want to return and press dial NOTE If the call was from a long distance number it might be necessary to edit the call before returning it Press the edit softkey to edit the call and use the softkey buttons and keypad to edit the num...

Page 36: ...g calls to an outside line be sure to use any steering digits access codes or area codes required to complete the call Call Forward All Softkey STEP 1 Press the cfwd softkey STEP 2 Enter a number to where all calls should be forwarded STEP 3 Press dial The IP phone screen displays Calls Forwarded Call Forward All Star Code Press 72 and enter the number to where all calls should be forwarded Enter ...

Page 37: ... a number to where all calls should be forwarded To connect the call to voice mail if this feature has been set up by your phone administrator press the Right navigation button press the alpha softkey and enter vm by using the keypad Press the Left navigation button STEP 4 Press ok STEP 5 Press save Forwarding Calls Delay Without Answering the Phone You can forward an incoming call to another numb...

Page 38: ...lue is blank On the Cisco SPA501G the delay interval is set by using the web configuration utility To set the interval by using the IP phone screen STEP 1 Press the Setup button and select Call Forward CFWD No Ans Delay STEP 2 Press the edit softkey STEP 3 Enter the number of seconds to delay before forwarding calls STEP 4 Press ok STEP 5 Press save Canceling Call Forwarding All This procedure onl...

Page 39: ...Do Not Disturb from your PC by using the web configuration utility For the Cisco SPA501G you can only set Do Not Disturb in the web configuration utility or set Do Not Disturb by using the Star Code Enabling Do Not Disturb Do Not Disturb Softkey To activate Do Not Disturb press the dnd softkey The IP phone screen indicates that Do Not Disturb is turned on for your phone except on the Cisco SPA501G...

Page 40: ... alerts you to an incoming call while you are on another call by ringing your phone and displaying a status message If you turn call waiting off incoming calls do not ring your phone while you are on another call the incoming call hears a busy signal or message Call waiting can be enabled continuously or on a per call basis You can also turn call waiting on or off from your PC by using the IP phon...

Page 41: ...igured you can pick up a call in the following ways Pick up a call that is ringing at an extension in your group by using the grPick softkey Not available for the Cisco SPA501G Pick up a call that is ringing at specific extension using the pickup softkey Not available for the Cisco SPA501G Pick up a call ringing at an extension that is configured on one of the line buttons on your phone by pressin...

Page 42: ...erify with your phone administrator that it has been configured This section describes the default behavior To park a call STEP 1 While on an active call press the park softkey STEP 2 Enter a number to identify the park line and press dial The park line number does not correspond to a physical phone extension number you can pick any easily remembered number for example 100 The call is then parked ...

Page 43: ...eld call using the confLX softkey except on the Cisco SPA501G Three way Conference Calling except the Cisco SPA501G To initiate a conference call STEP 1 Press the conf softkey during an active call The first call is placed on hold a second line is opened and you hear a dial tone STEP 2 Dial the second telephone number STEP 3 Press the conf softkey again All three parties are connected in the confe...

Page 44: ...ed between the three of you If you have more than one call on hold choose the held call you want to conference in by pressing the line button of the call on hold Using the Phone Directories Your IP phones provide several different types of phone directories depending on the phone model and what the system administrator has set up for the company except on the Cisco SPA501G The phones provide the f...

Page 45: ...ter under that number For example to enter Mary you would press 6 and then pause for M press 2 and then pause for A press 7 three times rapidly for R then press 9 three times rapidly for Y Use the delChr softkey to delete letters the and softkeys to move to the left or the right of the string Use the clear softkey to clear the entire name When finished with the name use the navigation button to go...

Page 46: ...rotocol LDAP directory STEP 1 Press the dir softkey or press the Setup button and select Directories STEP 2 Scroll to the LDAP Directory Name and press Select The name of the LDAP directory is configured by the phone administrator and can differ STEP 3 Enter information in the fields and press search STEP 4 In the results press Dial to dial the contact or choose one of the other options Using the ...

Page 47: ...it Press the Edit softkey to edit the call and use the softkey buttons and keypad to edit the number To delete a number from the call history lists STEP 1 In the Redial Answered Calls or Missed Calls list choose the call STEP 2 Press delete STEP 3 Press OK To save a call history number to your directory STEP 1 In the Redial Answered Calls or Missed Calls list choose the call STEP 2 Use the navigat...

Page 48: ...atically dials your voicemail system If you need to change the number for your voicemail for example if your phone is not part of a Cisco Voice System and you have external voicemail perform the following steps STEP 1 Press the Setup button STEP 2 Scroll to Voice Mail and press select STEP 3 Enter the number to dial for voicemail For a Cisco Voice System this is normally vmm For an external system...

Page 49: ...age 53 Monitoring and Accessing Another Phone page 54 Customizing Your IP Phone Screen page 55 Using Ring Tones page 58 Configuring Date and Time page 58 Using Star Codes page 59 Using the Interactive Voice Response Menu on the Cisco SPA501G page 61 Advanced Procedures for Technical Support Personnel page 63 You can also configure many of these features by using your PC and the web configuration u...

Page 50: ...n to choose yes enable or no disable STEP 5 Press ok STEP 6 Press save Using the star code Press 67 before dialing the number Caller ID blocking will remain enabled until you enter 68 Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is considered anonymous These ca...

Page 51: ...erify with your phone service provider that Secure Call is available Using the Setup button not applicable to Cisco SPA501G STEP 1 Press the Setup button STEP 2 Select Preferences STEP 3 Choose Secure Call and press edit STEP 4 Press y n to choose yes enable or no disable STEP 5 Press ok STEP 6 Press save When you dial you will hear a tone before the call Using star codes 16 Activate Secure Call f...

Page 52: ... STEP 3 Choose Dial Preferences and press edit STEP 4 Press y n to choose yes enable or no disable STEP 5 Press ok STEP 6 Press save To place a call by using Dial Assistance STEP 1 Use the navigation buttons to scroll down and highlight a phone number on the screen STEP 2 Press dial to initiate the call Creating Speed Dials You can configure different types of speed dials Depending on the phone mo...

Page 53: ...d dial STEP 3 Press the Down Arrow key to reach the phone number field Enter the phone number and press Save STEP 4 After creating the speed dial it displays next to the line button Press the line button to use the speed dial NOTE For the Cisco SPA501G your phone administrator can use the web interface to create speed dials This is an administrative function available from the Admin Advanced Confi...

Page 54: ...ial and wait a few seconds Using the Paging Feature Your IP phone can automatically answer pages from other Cisco IP phones in the Cisco Voice System When your phone is paged the phone emits a series of beeps and two way audio is established between your phone and the phone that called you You do not have to accept the page Your phone must be part of a Cisco Voice Network to use this feature Pagin...

Page 55: ... system If this feature is configured some line buttons on your phone are assigned to display the status of another user phone For example if your line 4 is configured to display Bob s phone line the button color shows you the status of that phone line Green Line is idle Red steady Line is active or in use Red blinking Line is ringing Orange solid Line status cannot be monitored Orange blinking Th...

Page 56: ...P 2 Scroll to LCD Contrast and press the Select softkey STEP 3 Use the navigation button to adjust the screen contrast Pressing the Left navigation button decreases the contrast Pressing the Right navigation button increases the contrast STEP 4 Press save Changing the Screen Backlight Settings The screen backlight turns off after a specified period of time You can change this time period so that t...

Page 57: ... your PC using the web configuration utility To configure your screen saver STEP 1 Press the Setup button STEP 2 Select Screen Saver Mode To enable your screen saver STEP 1 In Screen Saver Mode Choose Enable Screen Saver and press edit STEP 2 Press y n to choose yes enable or no disable STEP 3 Press ok STEP 4 Press save To specify the amount of time before the screen saver turns on if your phone i...

Page 58: ...tions are Background Picture Displays your phone s background picture Station Time Overlays the phone s station ID and time onto the picture Lock Overlays a lock graphic onto the picture Phone Overlays a phone graphic onto the picture Date Time Overlays the date and time onto the picture STEP 3 Press ok STEP 4 Press save Turning on the Screen Saver To immediately turn on your phone s screen saver ...

Page 59: ...hlighted ring tone Press select to choose the highlighted ringtone for that extension Configuring Date and Time Setting Your Phone s Date and Time The date and time for your phone normally come from the SIP proxy server or NTP server However if you need to change some date and time parameters you can follow these steps STEP 1 Press the Setup button STEP 2 Select Time Date STEP 3 Enter the date in ...

Page 60: ...ode Definition 16 Activate Secure Call feature for all calls See Using Secure Call page 50 17 Deactivate Secure Call feature for all calls See Using Secure Call page 50 18 Activate Secure Call feature for a single call See Using Secure Call page 50 19 Deactivate Secure Call feature for a single call See Using Secure Call page 50 36 Pick up a call at another extension See Picking Up a Call page 40 ...

Page 61: ...ward All See Forwarding Calls page 35 73 Deactivate Call Forward All See Forwarding Calls page 35 77 Activate anonymous call blocking See Blocking Anonymous Calls page 49 78 Activate Do Not Disturb See Setting Do Not Disturb page 38 79 Deactivate Do Not Disturb See Setting Do Not Disturb page 38 86 Deactivate Call Back 87 Deactivate anonymous call blocking See Blocking Anonymous Calls page 49 90 A...

Page 62: ...ions you might use are listed in the following table Number Option 100 Tells you if Dynamic Host Configuration Protocol DHCP is enabled 110 Recites the IP address of the phone 120 Recites the netmask of the phone 130 Recites the gateway address 140 Recites the MAC hardware address of the phone 150 Recites the phone software version 160 Recites the primary DNS server address 170 Recites the HTTP po...

Page 63: ... to use this option if DHCP is not disabled you receive an error message 121 Set a netmask Enter the address use to enter the value then press To save press 1 to review press 2 to re enter press 3 to exit press NOTE DHCP must be disabled to use this option if DHCP is not disabled you receive an error message 131 Set a gateway Enter the address use to enter the value then press To save press 1 to r...

Page 64: ...section on page 61 STEP 1 Press the Setup button STEP 2 Choose from the following options Network This setting is to configure and troubleshoot the network You should not change this settings unless directed to by your Administrator as this can seriously alter your phone s functions Product Info This setting displays the product name serial number software version hardware version MAC address and ...

Page 65: ...s your phone to the latest customization profiles Language Changes the language on your phone subject to availability and configuration by your system administrator Rebooting Your Phone This setting is to configure and troubleshoot the network You should not change this settings unless directed to by your phone administrator as this can negatively affect your phone s function To reboot your phone ...

Page 66: ...Send Voicemails as Emails Activate 95 Send Voicemails Deactivate 96 Go To Voice Mail 98 Record New Greeting 97 Clear Voice Message Indicator 99 Call Center Agent Login3 64 Agent Logout3 65 Call Barge In 1 81 Teach Mode 1 82 Listen In 1 83 ACD Outbound calling Cellphone Call cell phone of the extension 1 00 Retrieve call from cell phone 51 Move current call to cellphone 52 Miscellaneous Conference ...

Page 67: ...with envelope Move or copy Call back 1 2 3 Move message Record comment Copy message Enter destination The destination can be a extension hunt group or a agent group If the owner calls the mailbox a settings decides if the PIN has to be entered or not Enter Code PBX will dial the star code including the star but excluding the pound symbol Select Greeting 1 9 PBX will read out the possible choices P...

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