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Installing Your Phone

Upgrading Your Phone’s Firmware

Cisco Small Business IP Phone SPA 30X User Guide (SIP)

32

2

If the phone does not start, confirm your installation and connections. If these are
correct, try unplugging the phone and plugging it back in again. If you still don’t see
the display, then contact your phone administrator or Internet Telephony Service
Provider (ITSP).

Upgrading Your Phone’s Firmware

Your phone ships with pre-installed firmware. However, later firmware versions
may be available that add features and fix problems with your phone. You may
need to upgrade your phone to the latest firmware for ideal performance.

!

CAUTION

If you are using your phone with an Internet Telephony Service Provider’s system,
do not upgrade your phone’s firmware without consulting your service provider.
Your provider may automatically upgrade your phones without any action on your
part necessary.

To upgrade your phone’s firmware, download the firmware from the Cisco website
and install it from your PC. See the following section for instructions.

Determining Your Current Firmware Version

Cisco SPA 303

STEP 1

Press the Setup button.

STEP 2

Scroll to Product Info and press select.

STEP 3

Scroll to Software Version. The firmware version number is displayed

Cisco SPA 501

STEP 1

Press ****.

STEP 2

Enter 150, then press #. The firmware version is recited.

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Summary of Contents for SPA 303

Page 1: ...Cisco Small Business SPA 300 Series IP Phones Models 301 and 303 USER GUIDE ...

Page 2: ...ks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R ...

Page 3: ...ng Your Cisco SPA 301 to the Network 20 Optional Connecting Your Cisco SPA 301 to the Wireless Network 20 Installing Your Cisco SPA 303 IP Phone 21 Connecting the Handset 21 Connecting the Power 22 Connecting Your Cisco SPA 303 to the Network 22 Optional Connecting Your Cisco SPA 303 to the Wireless Network 22 Optional Installing the Cisco SPA 303 Stand 23 Optional Connecting a PC to Your Cisco SP...

Page 4: ...me 38 Using Mute Cisco SPA 303 38 Placing or Answering a Call 38 Using Dial Assistance Cisco SPA 303 39 Using Hold and Resume 39 Switching Between Multiple Calls on Hold on a Single Line Cisco SPA 303 40 Ending a Call 40 Transferring Calls Cisco SPA 303 41 Performing an Attended Transfer 41 Performing an Unattended Blind Transfer 41 Transferring a Held Call to an Active Call 42 Redialing a Number ...

Page 5: ...nal Directory 52 Using the Corporate Directory 53 Using the Call History Lists 54 Viewing the Call History Lists 54 Calling from the Call History Lists 55 Deleting a Number from the Call History Lists 55 Saving a Call History List Number to Your Directory 55 Setting or Changing a Phone Password 55 Accessing Voicemail 56 Chapter 4 Using Advanced Phone Features 57 Configuring Privacy and Security Fe...

Page 6: ...66 Configuring Date and Time Parameters on Your Phone Cisco SPA 303 66 Setting Your Phone s Date and Time 66 Using Star Codes 67 Using the Interactive Voice Response Menu on the Cisco SPA 301 69 Advanced Procedures for Technical Support Personnel Cisco SPA 303 70 Rebooting Your Phone 71 Chapter 5 Using the Web Interface 73 Logging in to the Web Interface 74 Setting Do Not Disturb 75 Configuring Ca...

Page 7: ...Cisco Small Business IP Phone SPA 30X User Guide SIP 5 Contents Changing the LCD Contrast Cisco SPA 303 80 Configuring the Phone Screen Saver Cisco SPA 303 80 Appendix A Where to Go From Here 82 ...

Page 8: ... Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone NOTE The Cisco Small Business IP Phone features vary depending on the type of call control system that you are using This document describes using the Cisco Small Business IP Phones with a SIP phone system such as the Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system ...

Page 9: ... to connect and install your phone Chapter 3 Using Basic Phone Functions How to perform basic phone tasks such as placing and answering calls transferring calls setting up call forwarding and picking up calls Chapter 4 Using Advanced Phone Features How to perform advanced phone tasks such as configuring privacy and security features speed dials paging and ring tones Chapter 5 Using the Web Interfa...

Page 10: ...hernet ports or ports that allow them to be linked to the computer network They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone Unlike traditional phones Cisco Small Business IP phones require a separate power source Power the phones by connecting them to the included power adapter The following table shows the Cisco Small Business 300 ...

Page 11: ...ing Started Getting to Know the Cisco SPA 301 Cisco Small Business IP Phone SPA 30X User Guide SIP 9 1 Getting to Know the Cisco SPA 301 Phone Feature Description 1 Handset Pick up to place or answer a call ...

Page 12: ...nking Your phone is downloading firmware Orange series of two fast blinks Your phone has permanently lost its Ethernet connection When the phone is reconnected it will reboot Green slow blinking Call forwarding or Do Not Disturb is turned on You will also hear an interrupted dial tone 3 Ringer button Push to the On position to turn the ringer on Push to the Off position to turn the ringer off 4 Vo...

Page 13: ...SPA 303 Phone Feature Description 1 Handset Pick up to place or answer a call 2 Message Waiting Indicator Displays solid red when you have a new voice mail message Flashes red during an incoming call or when the phone s firmware is being updated 3 LCD Screen Displays date and time phone station name line extensions and softkey options ...

Page 14: ...utton Press an arrow to scroll left right up or down through items shown on the LCD screen 7 Messages button Press to access voice mail must be set up by your phone system administrator 8 Hold button Press to place a call either on hold or to resume 9 Setup button Press to access a menu to configure features and preferences such as your directory and speed dials access your call history and set up...

Page 15: ...at provide a speed dial to a company number or that access a specialized program that runs on your phone Contact your phone administrator for more information 13 Speaker button Push to turn the speaker on or off When the speaker is on the button glows green 14 Keypad Use to dial phone numbers enter letters and choose menu items Phone Feature Description Button Function or Move left or right throug...

Page 16: ... an incoming call lcr Dials the Last Call Received miss Shows the Missed Calls list park Puts a call on hold at a designated park number The call is parked on the line until you unpark it or the caller disconnects Must be configured by your phone system administrator pickup Allows you to answer a call ringing on another extension by entering the extension number phold Puts a call on hold on an act...

Page 17: ...e The following screens show some of the icons used In the figure above the double arrow on the right of the screen indicates that a call is in progress The offhook phone icon next to SPA 303 indicates the handset is in use In the figure above the speaker icon next to SPA 303 indicates the speaker is in use y n Enters a submenu and when pressed toggles between Yes or No to enable or disable an opt...

Page 18: ...con next to SPA 303 indicates that the headset is being used In the figure above the right arrow on the right of the screen indicates that a call is on hold Using Keypad Shortcuts When using the phone menus you can use the keypad to enter the number shown next to the menu or sub menu item on the LCD screen Not applicable to the Cisco SPA 301 ...

Page 19: ...o SPA 303 Cisco Small Business IP Phone SPA 30X User Guide SIP 17 1 For example to obtain your IP address on the Cisco SPA 303 press the Setup button and dial 9 The IP address is displayed on the Network screen NOTE Menus and options may vary ...

Page 20: ...r Cisco SPA 301 IP Phone page 19 Installing Your Cisco SPA 303 IP Phone page 21 Optional Mounting Your Cisco SPA 30X Phone to the Wall page 24 Verifying Phone Startup page 31 Upgrading Your Phone s Firmware page 32 Before You Begin Before you install and connect your phone verify with your phone administrator if applicable that the network is ready for the phone read the safety notices and make su...

Page 21: ...to the handset port on the phone body that is marked with a phone symbol labeled 2 in Figure1 STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset not shown Connecting the Power Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body labeled 1 in Figure 1 NOTE To power the phone through the...

Page 22: ...ork You can use the Cisco WBP54G Wireless G Bridge for Phone Adapters to connect the IP phone to a Wireless G network instead of the wired local network To connect your phone to the Cisco WBP54G STEP 1 Configure the Cisco WBP54G using the Setup Wizard See the instructions in the Wireless G Bridge for Phone Adapters Quick Installation Guide available on cisco com See Appendix A Where to Go From Her...

Page 23: ...isco SPA 303 Phone Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol labeled 5 in Figure 3 STEP 3 Optional Route the phone cord through the cable slot labeled 4 in Figure 3 STEP 4 Insert the other end of the phone cord ...

Page 24: ...nal Connecting Your Cisco SPA 303 to the Wireless Network You can use the Cisco WBP54G Wireless G Bridge for Phone Adapters to connect the IP phone to a Wireless G network instead of the wired local network NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly To connect your phone to the Cisco WBP54G STEP 1 Configure the Cisco WBP54G using the Setup Wizard See...

Page 25: ... to your phone optional NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly STEP 1 To provide network access to a PC connect one end of an additional Ethernet cable not provided to the PC port on the back of the phone body labeled 2 in Figure 3 STEP 2 Connect the other end of the Ethernet cable to the network port on your PC Optional Connecting Wired and Wire...

Page 26: ...r Guide SIP 24 2 In general to connect a headset connect the 2 5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic Optional Mounting Your Cisco SPA 30X Phone to the Wall To mount the phone to the wall you must purchase the MB100 wall mount bracket kit ...

Page 27: ...Installing Your Phone Optional Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide SIP 25 2 Figure 4 MB100 Wall Mount Kit ...

Page 28: ...X User Guide SIP 26 2 STEP 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place ...

Page 29: ...stalling Your Phone Optional Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide SIP 27 2 STEP 4 Optional If a Wi Fi or PoE dongle is installed place in the tray ...

Page 30: ...Installing Your Phone Optional Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide SIP 28 2 Plug in the Ethernet and power cables ...

Page 31: ...Installing Your Phone Optional Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide SIP 29 2 STEP 5 Hang onto screws mounted in the wall ...

Page 32: ...o a vertical surface you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle Figure 5 Handset Retention Tab Default Position STEP 1 Insert a coin or object of similar width into the slot STEP 2 Rotate the tab180 See Figure 6 The tab now catches the slot in the handset when the handset is placed onto the cradle ...

Page 33: ...fter your phone is successfully connected to the network and receives a basic configuration the extension number appears on the display screen on models with a display screen and the phone has a dial tone On models with screens the phone displays the standard menu for the phone The date name and number of the phone display on the top line of the LCD screen At the bottom of the LCD screen softkeys ...

Page 34: ... upgrade your phone to the latest firmware for ideal performance CAUTION If you are using your phone with an Internet Telephony Service Provider s system do not upgrade your phone s firmware without consulting your service provider Your provider may automatically upgrade your phones without any action on your part necessary To upgrade your phone s firmware download the firmware from the Cisco webs...

Page 35: ...Network and press select STEP 3 Scroll to view Current IP This is the IP address of your phone SPA 301 STEP 1 Press STEP 2 Enter 110 then press The IP address is recited Install the Firmware STEP 1 Extract the firmware onto your PC NOTE If you are in a VPN connection you may need to disconnect before proceeding so that your PC can communicate directly with your phone for the upgrade STEP 2 Run the...

Page 36: ...P 5 Click OK The system displays information about your phone s current software and hardware STEP 6 Click Upgrade to begin the upgrade NOTE Do not disconnect your phone s power until the upgrade is complete the lights on your phone are no longer blinking STEP 7 Click OK to dismiss the status message of the upgrade ...

Page 37: ...page 39 Ending a Call page 40 Transferring Calls Cisco SPA 303 page 41 Redialing a Number page 42 Viewing and Returning Missed Calls Cisco SPA 303 page 42 Forwarding Calls page 44 Setting Do Not Disturb page 47 Turning Call Waiting On and Off page 48 Picking Up a Call from Another Extension Cisco SPA 303 page 49 Parking a Call Cisco SPA 303 page 50 Placing a Three Way Conference Call page 51 Using...

Page 38: ...dset button to answer a ringing call Switching Between the Handset Headset Speakerphone During a Call Any of these audio devices can be used during a call Only one device at a time can be used The handset can be on the hook when using the speakerphone or headset function If switching from the handset to the speakerphone make sure the speakerphone or headset light is illuminated before placing the ...

Page 39: ...STEP 4 Press the option softkey to view your choices When the option you want is displayed press the ok softkey STEP 5 Press the save softkey Adjusting Call Volume and Muting You can also change call volume settings from your PC using the IP Phone Web Interface See Adjusting Audio Volume section on page 79 Adjusting Call Volume Cisco SPA 301 With the headset off the phone press the Vol button repe...

Page 40: ...utton glows red Press the Mute button again to unmute If no audio device is on pressing the Mute key has no effect When switching from the speaker phone to the handset mute is turned off automatically Placing or Answering a Call NOTE You may have to dial a number or numbers to reach an outside line Ask your phone administrator Basic techniques to answer a call Pick up the handset Press the Speaker...

Page 41: ...e a list of matching recently dialed or received phone numbers on the screen after you begin dialing If you want to choose one of these numbers STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen STEP 2 Press the dial softkey to complete the call See Enabling Dial Assistance Cisco SPA 303 on page 60 for more information on enabling this feature Using Hold...

Page 42: ...ashing red line button or the Hold button or the Resume softkey Switching Between Multiple Calls on Hold on a Single Line Cisco SPA 303 You can have up to two calls on each phone line If one or more calls on a line is on hold the black bar at the top of the screen shows the call that is on hold indicated by the right arrow The call information at the bottom of the screen shows the active call To s...

Page 43: ...ial the number STEP 2 Either Enter the number to which you want to transfer the call then press the dial softkey or wait a few seconds Press the dir softkey and either choose a number from the personal directory or select the Corporate Directory then press the dial softkey If you hang up before the second call rings the transfer fails and the first call is disconnected If you misdial use the delCh...

Page 44: ...nected If you have more than one call on hold choose the held call you want to transfer by pressing the line button of the call on hold Redialing a Number Cisco SPA 303 To redial the last number called press the redial softkey twice To redial another number STEP 1 Press the redial softkey and select the desired number STEP 2 Optional Press the edit softkey to select a number and modify it for exam...

Page 45: ...ong distance number you may have to edit the call before returning it Press the edit softkey to edit the call and use the softkey buttons and keypad to edit the number To view a list of all missed calls If the LCD screen shows a missed call press the miss softkey to view a list of missed calls If the LCD screen does not show the lcr or miss softkeys a Press the Setup button b Scroll to Call Histor...

Page 46: ...codes to set call forwarding See the instructions below for the appropriate star codes Forwarding All Calls Using the cfwd sofkey Cisco SPA 303 STEP 1 Press the cfwd softkey STEP 2 Enter a number to which to forward all calls for example your voice mailbox another extension or an outside line If forwarding calls to an outside line be sure to use any access and area codes required STEP 3 Press the ...

Page 47: ...s the Setup button STEP 2 Scroll to Call Forward and press the select softkey STEP 3 Scroll to CFWD Busy Number and press the edit softkey STEP 4 Enter a number to which to forward all calls for example another extension or an outside line If forwarding calls to an outside line be sure to use any access and area codes required To enter vm will connect to voice mail if this feature has been set up ...

Page 48: ...ss and area codes required STEP 5 Press the ok softkey STEP 6 Press the save softkey Delaying Call Forwarding When You Don t Answer the Phone Cisco SPA 303 STEP 1 Press the Setup button STEP 2 Scroll to Call Forward and press the select softkey STEP 3 Scroll to CFWD No Ans Delay and press the edit softkey STEP 4 Enter the number of seconds to delay forwarding calls if there is no answer at your ph...

Page 49: ...callers hear a busy signal or message You can also set Do Not Disturb from your PC using the IP Phone Web Interface see the Setting Do Not Disturb section on page 75 NOTE For the Cisco SPA 301 you can only set Do Not Disturb in the IP Phone Web Interface or by using the star code Activating Do Not Disturb Using the dnd softkey To activate Do Not Disturb press the dnd softkey The LCD screen indicat...

Page 50: ... softkey STEP 3 Scroll to Do Not Disturb and press the edit softkey STEP 4 Press the y n softkey to change to yes STEP 5 Press the ok softkey STEP 6 Press the save softkey Using the star code Enter 79 to deactivate Do Not Disturb Turning Call Waiting On and Off Call waiting alerts you when you are on a call by ringing your phone and displaying a status message that another call is ringing If you t...

Page 51: ...vate call waiting Enter 71 before dialing a number to activate call waiting for that call Enter 57 to deactivate call waiting Enter 72 before dialing a number to deactivate call waiting for that call Picking Up a Call from Another Extension Cisco SPA 303 You can pick up a call that is ringing at another extension Depending on the way your phone network is configured you can pick up a call in the f...

Page 52: ...he line buttons on your phone press the flashing line button Parking a Call Cisco SPA 303 You can park a call on a designated line so that another person in your company can pick up the call The call is active until it is unparked or the caller hangs up To park a call STEP 1 While on an active call press the park softkey STEP 2 Enter a number to identify the park line and press dial The park line ...

Page 53: ... STEP 3 Choose the parked call you want to retrieve and press unpark Placing a Three Way Conference Call Cisco SPA 301 To initiate a conference call STEP 1 During an active call press the Flash button The first call is placed on hold a second line is opened and you hear a dial tone STEP 2 Dial the second person s telephone number STEP 3 Press the Flash button again All three parties are connected ...

Page 54: ...want to conference in by pressing the line button of the call on hold Using the Phone Directories Cisco SPA 303 Your IP phones provide several different types of phone directories depending on the phone model and what the system administrator has set up for the company In general the phones provide the following types of directories Personal Directory The personal directory provides a place for yo...

Page 55: ...ight or the clear softkey to clear the entire name When finished with the name use the navigation button to go down to the Number field STEP 3 Enter the phone number including any digits you must dial to access an outside line and the appropriate area code if necessary STEP 4 Optional To change the ring type for the caller a Press the option softkey b Scroll through the available ring types c Pres...

Page 56: ...or choose one of the other options Using the Call History Lists You can also view the Call History Lists from your PC using the IP Phone Web Interface See the Viewing Call History Lists section on page 78 NOTE You can only view call history lists for the Cisco SPA 301 using the IP Phone Web Interface Viewing the Call History Lists To view the Call History lists STEP 1 Press the Setup button STEP 2...

Page 57: ...g a Number from the Call History Lists STEP 1 In the Redial Answered Calls or Missed Calls list scroll to the call you want to select STEP 2 Press the delete softkey STEP 3 Press ok Saving a Call History List Number to Your Directory STEP 1 In the Redial Answered Calls or Missed Calls list scroll to the call you want to select STEP 2 Use the navigation button to scroll to the right to access more ...

Page 58: ...hone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system If you need to change the number that is dialed to access your voicemail perform the following steps STEP 1 Press the Setup button STEP 2 Scroll to Voice Mail and press the select softkey STEP 3 Enter the number to dial for voicemail Enter the phone number including any digits you ...

Page 59: ...sing Speed Dials page 60 Using the Paging Feature page 62 Monitoring Accessing Another Phone from Your Phone Cisco SPA 303 page 63 Customizing Your LCD Screen Cisco SPA 303 page 64 Using Ring Tones Cisco SPA 303 page 66 Configuring Date and Time Parameters on Your Phone Cisco SPA 303 page 66 Using Star Codes page 67 Using the Interactive Voice Response Menu on the Cisco SPA 301 page 69 Advanced Pr...

Page 60: ...o that your phone number will not appear to the person you call Using the Setup button Cisco SPA 303 STEP 1 Press the Setup button STEP 2 Scroll to Preferences and press the select softkey STEP 3 Scroll to Block Caller ID and press the edit softkey STEP 4 Press the y n softkey to choose yes STEP 5 Press the ok softkey STEP 6 Press the save softkey Using the star code Press 67 before dialing the nu...

Page 61: ...on will be enabled until you enter 87 Using Secure Call With the secure call feature the active call is encrypted so that others cannot eavesdrop Before enabling Secure Call ask your service provider if Secure Call is available Using the Setup button Cisco SPA 303 STEP 1 Press the Setup button STEP 2 Scroll to Preferences and press the select softkey STEP 3 Scroll to Secure Call and press the edit...

Page 62: ...ss the edit softkey STEP 4 Press the y n softkey to choose yes STEP 5 Press the ok softkey STEP 6 Press the save softkey If dial assistance is enabled when placing calls use the navigation button to scroll down highlight a phone number on the LCD screen and press the dial softkey to complete the call Adding and Using Speed Dials You can configure different types of speed dials You can assigned unu...

Page 63: ...by your phone administrator STEP 1 Press the unused line button and hold down for three seconds The Define Speed Dial window displays STEP 2 Enter the name for the speed dial STEP 3 Press the Down Arrow key to reach the phone number field Enter the phone number and press Save STEP 4 After creating the speed dial it displays next to the line button and is marked with a special icon In the figure be...

Page 64: ...er on the phone keypad for the speed dial then press the dial softkey Press the Setup button scroll to Speed Dial and press the select softkey choose the number and press the dial softkey Press the unused line button you have configured for a speed dial Using the Paging Feature Your IP phone can automatically answer pages from other Cisco IP phones in the office if your phone administrator has ena...

Page 65: ... softkey STEP 3 Scroll to Auto Answer Page and press the edit softkey STEP 4 Press the y n softkey to choose yes STEP 5 Press the ok softkey STEP 6 Press the save softkey Monitoring Accessing Another Phone from Your Phone Cisco SPA 303 Your phone administrator may configure your phone so that you can monitor other user s phones from your phone If this feature is configured some line buttons on you...

Page 66: ...ust the contrast of the LCD screen STEP 1 Press the Setup button scroll to highlight LCD Contrast and press the select softkey STEP 2 Use the navigation button to adjust the screen contrast Pressing the Left navigation button decreases the contrast Pressing the Right navigation button increases the contrast STEP 3 Press the save softkey Configuring the Phone Screen Saver You can enable your phone ...

Page 67: ...s the edit softkey STEP 2 Enter the time in minutes to wait before the screen saver starts STEP 3 Press the ok softkey STEP 4 Press the save softkey To change your screen saver picture STEP 1 In the Screen Saver Mode screen choose Screen Saver Icon and press edit STEP 2 Press option multiple times to display the choices available until the one you want is displayed Options are Background Picture D...

Page 68: ...e your own ring tones Changing Your Ring Tone To change a ring tone STEP 1 Press the Setup button STEP 2 Scroll to Ring Tone and press the select softkey STEP 3 Choose the extension for which to choose a ring tone and press change STEP 4 Scroll through the ring tones and press play to play the highlighted ring tone Press select to choose the highlighted ringtone for that extension Configuring Date...

Page 69: ...ffset To change from a m to p m enter 12 00 00 to change from p m to a m enter 12 00 00 STEP 6 Press the save softkey You can set just one of these choices if necessary Using Star Codes Your IP phone can support numerous star codes to access phone supplementary services These codes which start with are entered before dialing a telephone number and provide services For example to block caller ID st...

Page 70: ... 39 Unpark a call See Parking a Call Cisco SPA 303 page 50 56 Activate call waiting See Turning Call Waiting On and Off page 48 57 Deactivate call waiting See Turning Call Waiting On and Off page 48 66 Activate Call Back Causes the IP phone to repeatedly dial a busy number until the called party rings or answers The IP phone then alerts you that the call has gone through 67 Block Caller ID See Blo...

Page 71: ...ice instructions You can also enter the IVR option by pressing the numbers of the option then press Some menus require entering of further information or numbers Typical options you might use are listed in the following table 78 Activate Do Not Disturb See Setting Do Not Disturb page 47 79 Deactivate Do Not Disturb See Setting Do Not Disturb page 47 86 Deactivate Call Back 87 Deactivate anonymous ...

Page 72: ...rotocol DHCP is enabled 110 Recites the IP address of the phone 120 Recites the netmask of the phone 130 Recites the gateway address 140 Recites the MAC hardware address of the phone 150 Recites the phone software version 160 Recites the primary DNS server address 170 Recites the HTTP port on which the web server listens Defaults to 80 180 Recites the IP multicast address used by the Cisco SPA 900...

Page 73: ...ooting Your Phone page 71 Restart Restarts your phone Factory Reset Resets your phone to the factory default settings CAUTION If you choose factory reset you will return the phone to the original factory settings and will erase all current settings including the directory and call logs It is also possible that your phone extension will change Custom Reset Resets your phone to the latest customizat...

Page 74: ...dures for Technical Support Personnel Cisco SPA 303 Cisco Small Business IP Phone SPA 30X User Guide SIP 72 4 STEP 3 Hang up to begin the reboot Cisco SPA 303 STEP 1 Press the Setup button STEP 2 Scroll to Reboot and press select STEP 3 Press ok ...

Page 75: ... Web Interface page 74 Setting Do Not Disturb page 75 Configuring Call Forwarding page 75 Configuring Call Waiting page 76 Blocking Caller ID page 76 Blocking Anonymous Calls page 77 Using Your Personal Directory Cisco SPA 303 page 77 Viewing Call History Lists page 78 Creating Speed Dials page 78 Accepting Text Messages Cisco SPA 303 page 78 Adjusting Audio Volume page 79 Changing the LCD Contras...

Page 76: ...one STEP 2 On your PC open Internet Explorer STEP 3 Enter the IP address in the browser s toolbar The web interface has three main tabs Voice Contains information about your phone including the following sub tabs Info Contains system and phone information read only System Allows you to configure a password and network settings Phone Allows you to enable the screen saver Cisco SPA 303 User Contains...

Page 77: ...f the page click Submit All Changes NOTE You can turn off Do Not Disturb from your phone or from the web interface Configuring Call Forwarding STEP 1 Log in to the web interface STEP 2 In the Voice tab click the User tab STEP 3 Under Call Forward you can configure the following fields CFWD All Dest Forwards all calls to a single number that you enter CFWD Busy Dest Forwards all calls to another nu...

Page 78: ... 1 Log in to the web interface STEP 2 In the Voice tab click the User tab STEP 3 Under Supplementary Services locate the CW Setting field STEP 4 Choose yes or no to enable or disable STEP 5 At the bottom of the page click Submit All Changes Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call To block Caller ID STEP 1 Log in to...

Page 79: ... enable or disable STEP 5 At the bottom of the page click Submit All Changes Using Your Personal Directory Cisco SPA 303 Your IP phone provides a phone directory for you to store and view frequently dialed numbers This directory appears on your phone and you can dial numbers from the directory To view and edit your personal directory STEP 1 Log in to the web interface STEP 2 Click the Personal Dir...

Page 80: ...ler ID of the last 60 answered calls Missed Shows the last 60 missed calls Click the tab for each list to view it Creating Speed Dials You can configure up to 8 speed dials for the number keys Each speed dial can be a phone number IP address or URL To create or edit a numerical speed dial STEP 1 Log in to the web interface STEP 2 In the Voice tab click the User tab STEP 3 Under Speed Dial enter th...

Page 81: ...es from a third party STEP 1 Log in to the web interface STEP 2 In the Voice tab click the User tab STEP 3 Under Supplementary Services in the Text Message from 3d Party field choose yes STEP 4 Click Submit All Changes Adjusting Audio Volume STEP 1 Log in to the web interface STEP 2 In the Voice tab click the User tab Under Audio Volume you can adjust the following settings Ringer Volume Speaker V...

Page 82: ...contrast STEP 4 Click Submit All Changes Configuring the Phone Screen Saver Cisco SPA 303 To configure the phone screen saver STEP 1 Log in to the web interface STEP 2 In the Voice tab click the Phone tab Under General you can configure the following Screen Saver Enable Turns the screen saver on and off Screen Saver Wait The number of minutes that the phone is idle before the screen saver starts S...

Page 83: ...erface Configuring the Phone Screen Saver Cisco SPA 303 Cisco Small Business IP Phone SPA 30X User Guide SIP 81 5 A moving phone icon The station date and time in the middle of the screen STEP 3 Click Submit All Changes ...

Page 84: ...Small Business Firmware Downloads www cisco com go smallbizfirmware Select a link to download firmware for Cisco Small Business Products No login is required Downloads for all other Cisco Small Business products including Network Storage Systems are available in the Download area on Cisco com at www cisco com go software registration login required Product Documentation Cisco SPA 300 Series IP Pho...

Page 85: ...Where to Go From Here Cisco Small Business IP Phone SPA 30X User Guide SIP 83 A Cisco Small Business Home www cisco com smb ...

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