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Cisco Small Business IP Phone SPA 30X User Guide (SPCP)

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Summary of Contents for SPA 303 Series

Page 1: ...Cisco Small Business Cisco Unified Communications Manager Express for IP Phone Models 30X USER GUIDE ...

Page 2: ...s Inc and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R ...

Page 3: ...onnecting Your Cisco SPA 301 to the Network 15 Installing Your Cisco SPA 303 IP Phone 16 Connecting the Handset 16 Connecting the Power 17 Connecting Your Cisco SPA 303 to the Network 17 Optional Installing the Cisco SPA 303 Stand 18 Optional Connecting a PC to Your Cisco SPA 303 18 Optional Connecting Wired and Wireless Headsets 18 Optional Mounting Your Cisco SPA 30X Phone to the Wall 19 Reversi...

Page 4: ... Viewing and Returning Missed Calls Cisco SPA 303 34 Forwarding All Calls to Another Number Cisco SPA 303 34 Forwarding All Calls 34 Setting Do Not Disturb Cisco SPA 303 35 Picking Up a Call from Another Extension Cisco SPA 303 35 Using Call Back 36 Placing a Three Way Conference Call 36 Using the Local Directory Cisco SPA 303 37 Using the Call History Lists Cisco SPA 303 38 Deleting All Numbers f...

Page 5: ...iguring the Phone Screen Saver 44 Turning on the Screen Saver Immediately 45 Updating Your Ring Tone 46 Using the Interactive Voice Response Menu on the Cisco SPA 301 46 Advanced Procedures for Technical Support Personnel 47 Viewing Status Information and Statistics 48 Rebooting Restarting and Resetting a Phone 48 Appendix A Where to Go From Here 50 ...

Page 6: ...to use and configure your Cisco Small Business IP Phone NOTE The Cisco Small Business IP Phone features vary depending on the type of call control system that you are using and the functions that your phone administrator has enabled This document describes using the Cisco Small Business IP Phones with a Smart Phone Control Protocol SPCP phone system such as the Cisco Unified Communications 500 Ser...

Page 7: ...his chapter provides an overview of this document and basic information about your Cisco Small Business IP phone Chapter 3 Using Basic Phone Functions This chapter provides instructions on using your phone s basic functions It includes the following sections Chapter 4 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone Appendix A Where to Go Fro...

Page 8: ...o have additional Ethernet ports that allow a computer to be connected to the network through the IP phone Unlike traditional phones Cisco Small Business IP phones require a separate power source This power adapter is included with the phone As stated in the About This Document section on page 4 this document covers the Cisco Small Business IP Phones when used as part of a system such as the Cisco...

Page 9: ...one The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat sun cold or water To clean the equipment use a slightly moistened paper or cloth towel Do not spray or pour cleaning solution directly onto the hardware unit Getting to Know the Cisco SPA 301 Cisco SPA 301 Cisco SPA 303 Screen None 128 X 64 monochrome LCD Lines 1 3 Softkeys None 4 dynamic Nav...

Page 10: ...w blinking Your phone is downloading firmware Orange series of two fast blinks Your phone has permanently lost its Ethernet connection When the phone is reconnected it will reboot Green solid You have an active call on the phone the phone is off hook 3 Ringer button Push to the On position to turn the ringer on Push to the Off position to turn the ringer off 4 Messages button Press to access voice...

Page 11: ...SPA 303 Phone Feature Description 1 Handset Pick up to place or answer a call 2 Message Waiting Indicator Displays solid red when you have a new voice mail message Flashes red during an incoming call or when the phone s firmware is being updated 3 LCD Screen Displays date and time phone station name line extensions and softkey options ...

Page 12: ...ftkeys vary depending on your phone system See Softkey Buttons page 11 6 Navigation button Press an arrow to scroll left right up or down through items shown on the LCD screen 7 Messages button Press to access voice mail must be set up by your phone administrator 8 Hold button Press to place a call on hold 9 Setup button Press to access a menu to configure features and preferences such as your dir...

Page 13: ...your phone administrator for more information 12 Volume button Press to increase the volume and to lower the volume of the handset headset speaker when the handset is off the phone or ringer volume when the handset is on the phone 13 Speaker button Push to turn the speaker on or off When the speaker is on the button glows green 14 Keypad Use to dial phone numbers enter letters and choose menu item...

Page 14: ...f the call system to use the Extension Mobility feature Extension mobility allows you to log in to any physical phone and retrieve your personal settings and directory number to that phone PickUp Allows you to answer a call ringing on another extension by entering the extension number Redial Displays a list of recently dialed numbers Resume Resumes a call that is on hold OK Saves your changes or c...

Page 15: ...ur Cisco SPA 301 IP Phone page 14 Installing Your Cisco SPA 303 IP Phone page 16 Optional Mounting Your Cisco SPA 30X Phone to the Wall page 19 Verifying Phone Startup page 26 Upgrading Your Phone s Firmware page 27 Before You Begin Before you install and connect your phone verify with your phone administrator if applicable that the network is ready for the phone read the safety notices and make s...

Page 16: ...nto the handset port on the phone body that is marked with a phone symbol labeled 2 in Figure1 STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset not shown Connecting the Power Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body labeled 1 in Figure 1 NOTE To power the phone through th...

Page 17: ...ork You can use the Cisco WBP54G Wireless G Bridge for Phone Adapters to connect the IP phone to a Wireless G network instead of the wired local network To connect your phone to the Cisco WBP54G STEP 1 Configure the Cisco WBP54G using the Setup Wizard See the instructions in the Wireless G Bridge for Phone Adapters Quick Installation Guide available on cisco com See Appendix A Where to Go From Her...

Page 18: ...isco SPA 303 Phone Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol labeled 5 in Figure 3 STEP 3 Optional Route the phone cord through the cable slot labeled 4 in Figure 3 STEP 4 Insert the other end of the phone cord ...

Page 19: ...onal Connecting Your Cisco SPA 303 to the Wireless Network You can use the Cisco WBP54G Wireless G Bridge for Phone Adapters to connect the IP phone to a Wireless G network instead of the wired local network NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly To connect your phone to the Cisco WBP54G STEP 1 Configure the Cisco WBP54G using the Setup Wizard Se...

Page 20: ... to your phone optional NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly STEP 1 To provide network access to a PC connect one end of an additional Ethernet cable not provided to the PC port on the back of the phone body labeled 2 in Figure 3 STEP 2 Connect the other end of the Ethernet cable to the network port on your PC Optional Connecting Wired and Wire...

Page 21: ... Guide SPCP 19 2 In general to connect a headset connect the 2 5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic Optional Mounting Your Cisco SPA 30X Phone to the Wall To mount the phone to the wall you must purchase the MB100 wall mount bracket kit ...

Page 22: ...Installing Your Phone Optional Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide SPCP 20 2 Figure 4 MB100 Wall Mount Kit ...

Page 23: ...X User Guide SPCP 21 2 STEP 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place ...

Page 24: ...talling Your Phone Optional Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide SPCP 22 2 STEP 4 Optional If a Wi Fi or PoE dongle is installed place in the tray ...

Page 25: ...Installing Your Phone Optional Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide SPCP 23 2 Plug in the Ethernet and power cables ...

Page 26: ...Installing Your Phone Optional Mounting Your Cisco SPA 30X Phone to the Wall Cisco Small Business IP Phone SPA 30X User Guide SPCP 24 2 STEP 5 Hang onto screws mounted in the wall ...

Page 27: ...to a vertical surface you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle Figure 5 Handset Retention Tab Default Position STEP 1 Insert a coin or object of similar width into the slot STEP 2 Rotate the tab180 See Figure 6 The tab now catches the slot in the handset when the handset is placed onto the cradle ...

Page 28: ...fter your phone is successfully connected to the network and receives a basic configuration the extension number appears on the display screen on models with a display screen and the phone has a dial tone On models with screens the phone displays the standard menu for the phone The date name and number of the phone display on the top line of the LCD screen At the bottom of the LCD screen softkeys ...

Page 29: ...Management section in the Maintenance chapter To upgrade STEP 1 Download the phone software to your PC that is running the Cisco Configuration Assistant software STEP 2 Launch the Cisco Configuration Assistant CCA and connect to the customer site or UC 500 device STEP 3 Choose Home Topology to open the Topology View if it is not already open STEP 4 On the PC running CCA locate the phone firmware f...

Page 30: ... 31 Using Mute Cisco SPA 303 page 32 Ending a Call page 32 Transferring Calls Cisco SPA 303 page 32 Redialing a Number page 33 Viewing and Returning Missed Calls Cisco SPA 303 page 34 Forwarding All Calls to Another Number Cisco SPA 303 page 34 Setting Do Not Disturb Cisco SPA 303 page 35 Picking Up a Call from Another Extension Cisco SPA 303 page 35 Using Call Back section on page 36 Placing a Th...

Page 31: ...ation Press the Headset button on your phone and dial the number to place a call or press the headset button to answer a ringing call Switching Between the Handset Headset Speakerphone During a Call Any of these audio devices can be used during a call Only one device at a time can be used The handset can be on the hook when using the speakerphone or headset function If switching from the handset t...

Page 32: ...m Cisco SPA 303 To adjust the ringer volume press the Volume button when the handset is on the phone and the speaker button is off Press OK Using Mute Cisco SPA 303 To mute the phone microphone speaker or headset microphone press the Mute button on the phone The button glows red Press the Mute button again to unmute Placing or Answering a Call NOTE You may have to dial a number or numbers to reach...

Page 33: ...age 38 Using Hold and Resume To put a call on hold press the Flash button Cisco SPA 301 or the Hold button Cisco SPA 303 A series of beeps or music on hold depending on the system configuration plays for the caller to indicate that the call is on hold To resume the call press the Flash button Cisco SPA 301 or the flashing red line button for the call Cisco SPA 303 If you have multiple calls Cisco ...

Page 34: ...Call When You Are on a Call Ending a Call To end a call Press the EndCall button Cisco SPA 303 If you are using the handset hang up If you are using the speakerphone press the Speaker button Cisco SPA 303 If you are using the headset either press the Headset button wired or replace the handset wireless Cisco SPA 303 Transferring Calls Cisco SPA 303 You can perform two types of transfers Attended Y...

Page 35: ...Call softkey then the Resume softkey to return to the original call To transfer after speaking privately to the other person press the Trnsfer softkey at any time during the conversation Redialing a Number Cisco SPA 301 Press the Redial button to call the last number called Cisco SPA 301 To redial the last number called press the Redial softkey To redial a recently called number STEP 1 Press the S...

Page 36: ... use the softkey buttons and keypad to edit the number Forwarding All Calls to Another Number Cisco SPA 303 When you will be away from your phone you can forward all calls to another IP phone in your phone system You may be able to forward calls to an external number such as your home phone number or cell phone number if allowed by your phone administrator For outside numbers be sure to include an...

Page 37: ...other extension Depending on the way your phone network is configured you can pick up a call in the following ways Pick up a call that is ringing at specific extension using the PickUp softkey Pick up a call that is ringing at an extension in your group using the GPickUp softkey Pick up a call that is ringing at an extension in another group using the GPickUp softkey To pick up a call ringing at a...

Page 38: ...n your phone when a busy or unavailable party becomes available After dialing a number if the phone is ringing or busy press the CallBac softkey The phone screen will display a message that call back has been activated and display the called number Your phone rings when the called party is available Placing a Three Way Conference Call Cisco SPA 301 To initiate a conference call STEP 1 During an ac...

Page 39: ...ume softkey to resume the original call NOTE When you hang up the other two parties are disconnected Using the Local Directory Cisco SPA 303 The local directory lists the phones and extension numbers in your company To use the local directory STEP 1 Press the Setup button STEP 2 Scroll to Directory and press the Select softkey STEP 3 Scroll to Local Directory and press the Select softkey STEP 4 Wh...

Page 40: ...entry and press the Dial softkey to dial the number Press the Edit Dial softkey to change the number before dialing Press the Cancel softkey to exit NOTE If the call was from an outside or long distance number you may have to edit the call before dialing it Press the EditDial softkey to edit the call and use the softkey buttons and keypad to edit the number Deleting All Numbers from the Missed Cal...

Page 41: ...ne SPA 30X User Guide SPCP 39 3 Accessing Voicemail To access voicemail press the Messages button on your phone Your phone administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system ...

Page 42: ...SPA 303 page 44 Updating Your Ring Tone page 46 Using the Interactive Voice Response Menu on the Cisco SPA 301 page 46 Advanced Procedures for Technical Support Personnel page 47 Logging in to Your Phone Extension Mobility Cisco SPA 303 Your phone system provides a feature called extension mobility This feature allows you to log in to any physical phone and retrieve your personal settings and dire...

Page 43: ...n Mobility and press the Select softkey STEP 2 Enter your username STEP 3 Press the Down Arrow key and enter your password STEP 4 Press the Submit softkey The phone is loaded with your user profile for example your configured speed dial buttons To log out of your phone STEP 1 If you have the Logout softkey on your phone press it You may need to press the more softkey to scroll through the phone sc...

Page 44: ... softkey STEP 4 Scroll to Speed Dial Buttons and press the Select softkey STEP 5 Press the Add softkey to add a new number STEP 6 Use the number pad to enter the Label name or other identifier for this speed dial entry Press the Down Arrow key to reach the Number field Enter the destination number STEP 7 Press the Submit softkey The new entry appears in the list along with the assigned speed dial ...

Page 45: ...firm the reboot After the reboot the changed speed dials appear next to the line buttons to which they are assigned To delete a speed dial entry STEP 1 Press the Setup button STEP 2 Scroll to CME Services and press the Select softkey STEP 3 Scroll to My Phone Apps and press the Select softkey STEP 4 Scroll to Speed Dial Buttons and press the Select softkey STEP 5 Scroll to the entry that you want ...

Page 46: ...as configured it you can press the same line button 3 to speed dial Bob s extension or to pick up a ringing call at his extension Customizing Your LCD Screen Cisco SPA 303 You can customize your LCD screen in several ways Changing the LCD Screen Contrast To adjust the contrast of the LCD screen STEP 1 Press the Setup button STEP 2 Scroll to Settings and press Select STEP 3 Scroll to Contrast and p...

Page 47: ...s the OK softkey d Press the Save softkey to save your changes STEP 5 To specify the amount of idle time that can elapse before the screen saver appears a Scroll to Screen Saver Wait Time and press the Edit softkey b Clear the displayed time by pressing the Clear softkey c Enter the idle time period in minutes by pressing numbers on the keypad d Press the OK softkey e Press the Save softkey to sav...

Page 48: ... ring tones To hear a ring tone press the Play softkey To choose a ring tone press the Select softkey NOTE To reset the line s ring tone to the default press the Default softkey STEP 6 Press Exit to close the screen Using the Interactive Voice Response Menu on the Cisco SPA 301 The Cisco SPA 301 provides an interactive voice response menu You can enter options and receive information about the pho...

Page 49: ... are assisting you Number Option 100 Tells you if Dynamic Host Configuration Protocol DHCP is enabled 110 Recites the IP address of the phone 120 Recites the netmask of the phone 130 Recites the gateway address 140 Recites the MAC hardware address of the phone 150 Recites the phone software version 160 Recites the primary DNS server address 170 Recites the HTTP port on which the web server listens...

Page 50: ...one including model number serial number software version and call control protocol Status Use this menu to view information about the phone activity including status messages network statistics and call statistics Rebooting Restarting and Resetting a Phone If required you can reboot restart or reset your phone You should not do so unless directed by your phone administrator as this can negatively...

Page 51: ... values and reboot with the settings from your phone system Cisco CME CAUTION If you choose factory reset you will return the phone to the original factory settings and will erase ALL current settings including the directory and call logs It is also possible that your phone extension will change STEP 1 Press the Setup button STEP 2 Scroll to Factory Reset and press the Select softkey STEP 3 When t...

Page 52: ...sco_small_business _support_center_contacts html Cisco Small Business Firmware Downloads www cisco com go smallbizfirmware Select a link to download firmware for Cisco Small Business Products No login is required Downloads for all other Cisco Small Business products including Network Storage Systems are available in the Download area on Cisco com at www cisco com go software registration login req...

Page 53: ...Cisco Small Business IP Phone SPA 30X User Guide SPCP 51 A Cisco Small Business Cisco Partner Central for Small Business Partner Login Required www cisco com web partners sell smb Cisco Small Business Home www cisco com smb ...

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