DVR Settings
Allows you to view and modify basic settings, such as the guard time duration (start recording earlier
than published program time and finish recording later, in order not to miss the beginning and end of
the program), managing disk space, and booking a series to record.
User Settings
Allows you to view and modify the user profile-specific settings which the customer can change via
the EPG. These settings include Subtitles, EPG preferences, Startup and Standby, and General parameters.
Quick Guide to Troubleshooting Set-Top Boxes
Prime Home Fix
Prime Home Alert
Possible Causes
Customer Complaint
For the first two causes,
navigate to
Device View
>
Quick Actions
and
select
Factory Reset /
Factory Reset Retain
Wireless / Reboot
For RF Tuner issues,
navigate to
Device View
>
RF Tuners
Various alerts including
HDMI error, HDCP error,
Incompatible TV, RF
Tuner signals
HDMI Connection Error
HDCP Authorization
Error
Incompatible TV model
RF Tuner Locking Error
RF Signal Issues
No video on TV
Navigate to
Device View
>
RF Tuners
and check
Tuner status, strength and
quality. In addition, check
the History tab.
RF Tuners Signal Issue
RF Tuners issue
Video / audio distortion
Macro blocking
Navigate to
Device View
>
Hard Disk
and check
Hard Disk Status and /or
Temperature
Alerts include HDD
errors, High Temperature,
Disk Space Usage
Hard disk malfunction
that leads to Excessive
read / write errors
High HDD Temperature
(due to HDD malfunction
or cooling issues)
No free space
Recording failures
Distorted DVR playback
Navigate to
Device View
>
Error Messages
and
check cause and follow
recommendations for fix
OSD Alert
VOD Session issues
Error message on the TV
screen
Navigate to
Device View
>
VOD
and check list of
VOD sessions with error
indication (e.g. tuning
errors, setup errors, etc)
VOD Alert
VOD Session issues
Customer unable to watch
recorded program
Cisco Prime Home User Guide 6.3
OL-32174-01
5
Configuring and Troubleshooting Set-Top Boxes
Quick Guide to Troubleshooting Set-Top Boxes
