Troubleshooting
Cisco Small Business ATA Administration Guide
230
C
Q. I’m trying to access the ATA administration web server, but I do not see the
login screen. Instead, I see a screen saying, “404 Forbidden.”
A. If you are using Windows Explorer, perform the following steps until you see the
administration web server login screen (Mozilla requires similar steps).
1. Click File. Make sure
Work Offline
is NOT checked.
2. Press
CTRL + F5
. This is a hard refresh, which forces Windows Explorer to load
new webpages, not cached ones.
3. Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default
level
button. Make sure the security level is Medium or lower. Then click the
OK
button.
Q. How do I save my current configuration?
A. Currently, the only way is to do HTTPGET from an HTTP client, from which you
get the entire HTML page. Alternatively, from your browser you can select File
> Save as > HTML from any of the administration web server pages. Do this in
Admin, Advanced mode.
This saves all the tabs into one HTML file. This HTML file is helpful to provide to our
support team when you have a problem or technical question.
Q. How do I debug my ATA device? Is there a syslog?
A. The ATA devices send out debug information via syslog to a syslog server. The
ports can be configured (by default the port is 514).
1. Make sure you do not have firewall running on your PC that could block port 514.
2. On the administration web server System tab, set
Debug Server
as the IP
address and port number of your syslog server. Note that this address has to
be reachable from the ATA device.
3. Also, set
Debug level
to 3.
You do not need to change the value of the
syslog server
parameter.
4. To capture SIP signaling messages, under the Line tab, set
SIP Debug Option
to
Full.
The file output is syslog.<portnum>.log (for the default port setting,
syslog.514.log).
