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Troubleshooting
If the set-top does not perform as expected, the following tips may help you. If you need
further assistance, contact your service provider:
No Picture
• Verify that power to your TV is turned on.
• If the set-top is plugged into a wall switch, verify the wall switch is in the ON position.
• Verify that all cables are properly connected.
• The current channel may not be available in your service package. Try selecting
another channel to see if a picture appears.
No Color
• Verify the current TV program is broadcast in color.
• Adjust the TV color controls.
No Sound
• If you setup includes a stereo, verify that you hav properly connected it ot the set-top.
• Verify the volume is turned up.
• Verify the mute function is not on.
Avoid Screen Burn-In
Images such as letterbox bars or side bars, bright closed-captioning backgrounds, station
logos, or any other stationary images may cause the display in your HDTV to age
unevenly; this is known as screen burn-in. Refer to the owner’s manual that came with
your HDTV for more information.
CAUTION:
Avoid screen burn-in. Do not display the same fixed images on your HDTV
screen for extended periods of time.
