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C H A P T E R

Troubleshooting

•

General Troubleshooting, on page 73

•

View the Handset Status, on page 74

•

Reset the Handset Settings, on page 74

General Troubleshooting

You can use this chapter to troubleshoot common problems that you might encounter.

Handset Doesn't Ring

Problem

The phone can receive calls but no ringtone is heard.

Cause

The phone may be in silent mode and the silent mode icon

is displayed in the screen header.

Solution

• Increase the volume from the

Settings

menu.

• Press and hold the pound (#) key for two seconds while the phone is idle to disable silent mode.

Handset Doesn't Respond to Key Presses

Problem

Nothing happens with you press a key on the handset.

Cause

The keypad is probably locked.

Cisco IP DECT 6800 Series User Guide

Summary of Contents for IP DECT 6800 Series

Page 1: ...es User Guide First Published 2019 02 18 Last Modified 2019 03 15 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...nna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP hea...

Page 3: ...t Screen Features 8 Header Icons 9 Differences Between Phone Calls and Lines 10 Phone Batteries 11 Care of Your Handset 11 Clean the Handset Screen 12 Clean the Handset Exterior 12 If You Drop Your Handset in Water 13 Additional Help and Information 13 Cisco IP DECT 6800 Series Documentation 14 Lost Phone Connectivity 14 Cisco One Year Limited Hardware Warranty Terms 14 Handset Setup 15 C H A P T ...

Page 4: ... Speakerphone 26 Make a Call with a Headset 26 Speed Dial Calls 26 Assign a Speed Dial Number 26 Make a Speed Dial Call 28 Answer a Call 28 Answer an Alarm Call 29 Answer Call Waiting 29 Silence an Incoming Call 29 End a Call 30 Hold and Resume a Call 30 Swap Between Active and Held Calls 30 Mute Your Call 30 Create a Conference Call 31 Transfer a Call 31 BroadWorks Shared Call Appearance 31 Star ...

Page 5: ... 38 Delete a Text Message Immediately 38 Delete all Text Messages 39 View Your Text Message History 39 Reply to a Text Message from Your Text History 40 Delete a Text Message from the Text Message History 40 Delete all Text Messages from the Text Message History 41 Configure Your Text Message Settings 41 Contacts and Directories 43 C H A P T E R 5 Local Contacts 43 Add a Local Contact 43 Call a Lo...

Page 6: ...ial List 52 Delete an F Key 53 Delete all F Keys 53 View Your Speed Dial List 54 Settings 55 C H A P T E R 8 Settings Menu 55 Audio Settings 55 Set Silent Mode from the Settings Menu 55 Set the Ring Volume from the Settings Menu 55 Set the Ringtone For Different Call Types 56 Set the Alert Volume 57 Set the Handset Vibration Mode 57 Set the Tone When a Key is Pressed 57 Set the Confirmation Sound ...

Page 7: ...ditional 65 Set Call Forward When There is No Answer 66 Set Call Forward When the Line is Busy 66 Set the Idle Screen Saver 67 Set the Idle Clock 67 Bluetooth 68 Bluetooth and Your Handset 68 Enable Bluetooth 68 Search and Pair a Bluetooth Device 68 Manage the Paired Bluetooth Devices 69 Turn on Push To Talk 69 Set the Ring Volume for an Incoming Call 70 Change the Volume on a Call 70 Accessories ...

Page 8: ... Statements for the European Union 80 CE Marking 80 RF Exposure Statement for the European Union 80 Compliance Statements for the USA 81 General RF Exposure Compliance 81 Part 15 Radio Device 81 Compliance Statements for Canada 81 Canadian RF Exposure Statement 81 Compliance Statements for New Zealand 82 Permit to Connect PTC General Warning 82 Use of IP Networks with the PSTN 82 The Use of Voice ...

Page 9: ...Cisco Product Security Overview 84 Important Online Information 84 Cisco IP DECT 6800 Series User Guide ix Contents ...

Page 10: ...Cisco IP DECT 6800 Series User Guide x Contents ...

Page 11: ...o IP DECT Phone 6825 Handset Figure 1 Cisco IP DECT 210 Multi Cell Base Station and Cisco IP DECT Phone 6825 Handset The handsets communicate with the base station using Digital Enhanced Cordless Telecommunications DECT to provide call functions In this document the term phone means the handset and the term system means the handset and base station Not all features may be supported by your handset...

Page 12: ...ndset If set up by your administrator you can press this button to raise an alert in an emergency situation The handset places a call to a predefined emergency number and automatically turns on the speakerphone Procedure Press and hold Emergency for 3 seconds Lock the Handset Keypad You can manually lock the keypad to stop accidental dialing When the keypad is locked you can only dial emergency nu...

Page 13: ...handset When the keypad is locked you can only dial emergency numbers Note Procedure Press and hold Asterisk until the message Press and hold and the key lock icon or doesn t display on the screen Related Topics Set the Handset Lock and PIN on page 61 Set the Timer to Automatically Lock the Handset on page 62 Buttons and Hardware Your handset has many buttons and hardware features that you will us...

Page 14: ...the light to identify states You can configure the event that triggers the red yellow or green LED Indicator light LED 1 Emergency Raises an emergency alarm if configured Emergency button 2 Headset port with cover Remove the protective cover and plug in a headset or ear buds 3 5 mm audio jack Headset port 3 Cisco IP DECT 6800 Series User Guide 4 Your Handset Buttons and Hardware ...

Page 15: ... ring outer ring Move up down left or right Select button center of the cluster select a menu item Answer Send Answer a ringing call or after dialing a number place the call Power End Turn the handset on or off or end a connected call In menus the button returns you to the previous screen Softkeys handset control buttons Speaker Menu Navigation cluster call control buttons Answer Send Power End 4 ...

Page 16: ... at the beginning of a phone number Zero Enter 0 when you dial a number Press and hold to lock or unlock the keypad Enter a space Pound Press and hold to silence the handset ringer If configured the handset will vibrate instead Enter this special text characters Use the keys 2 through 9 to enter letters and numbers In some languages additional characters may be present Note Keypad 5 Cisco IP DECT ...

Page 17: ...mute feature on or off Volume and Mute buttons 6 Navigation Use the outer ring of the Navigation cluster to scroll through menus and to move between fields Use the inner Select button of the Navigation cluster to select menu items Supported Characters When you input information the Cisco IP DECT Phone 6825 Handset supports the following characters Cisco IP DECT 6800 Series User Guide 7 Your Handse...

Page 18: ...and the footer row Figure 4 Handset Screen At the top of the screen is the header row The header row displays the radio signal strength and battery charge as well a number of icons The icons display when features are active If your organization uses the BroadWorks Shared Call Appearance feature a row of boxes displays immediately below the header row 1 Cisco IP DECT 6800 Series User Guide 8 Your H...

Page 19: ...he header icons tell you about the handset state This section displays the header icons and gives their meaning The header row icons can be different when do not disturb DND is enabled Audio Path Icons Description DND Mode Icon Icon Speaker is off Headset in use Handset is muted Bluetooth Icons Description DND Mode Icon Icon Bluetooth is connected Bluetooth is disconnected Network Icons Descriptio...

Page 20: ... charging Call Related Icons Description DND Mode Icon Icon Answered call Dialed call Do not disturb is enabled Phone is forwarded Voicemail message waiting Missed call Other Icons Description DND Mode Icon Icon Handset keypad is locked Message Differences Between Phone Calls and Lines We use the terms lines and calls in very specific ways to explain how to use your phone Cisco IP DECT 6800 Series...

Page 21: ...e talk time Your phone screen dims and turns off after a configurable period of inactivity to reduce battery drain Related Topics Set the Timer to Turn Off the Screen on page 61 Care of Your Handset You can clean your handset Make sure you follow our cleaning instructions Clean your handset immediately if it comes in contact with anything that may cause stains or other damage for example dirt or s...

Page 22: ... and will change the appearance of handset Clean your handset immediately if it comes in contact with anything that may cause stains or other damage for example dirt or sand ink makeup soap detergent acids acidic foods or lotions Do not blow or use compressed air for example aerosol cans low or high pressure air nozzles to clean the openings of the handset Do not use a vacuum cleaner or other suct...

Page 23: ...igh pressure air nozzles to clean the openings of the handset Do not use a vacuum cleaner or other suction device to clean the openings of the handset Do not use pins or other objects to clean the openings of the handset Use of air suction or mechanical objects to clean the openings can damage the handset and voids the handset warranty Caution If the sound is muffled after you dry the handset ther...

Page 24: ... its connection to the base station or the base station can lose its connection to the call control system When this connection is lost your phone displays a message If you are on an active call when either connection is lost the call ends If you lost the connection because you moved out of the base station range you should add a coverage warning For more information see Set the Coverage Warning o...

Page 25: ...et is the battery with a piece of plastic over the battery contacts You need to remove the plastic over the battery contacts For more information see Install the Battery in the Handset on page 16 Note Charging cradle with attached USB cable Regional power adapter for the charging cradle Plastic cover to replace the belt clip on the handset Make sure that you save this small plastic cover in case y...

Page 26: ...over the battery contacts You need to remove the plastic tab Procedure Step 1 On the back of the handset turn the latch counterclockwise to unlock the back lift the clip and lift the cover to remove the battery cover Step 2 Remove the battery from the handset Cisco IP DECT 6800 Series User Guide 16 Handset Setup Install the Battery in the Handset ...

Page 27: ...ep 3 Remove the plastic over the contacts Step 4 Place the battery under the clip and drop it into the compartment Cisco IP DECT 6800 Series User Guide 17 Handset Setup Install the Battery in the Handset ...

Page 28: ...make sure that the cover is closed and turn the latch clockwise to the locked position Don t force the cover closed If it doesn t close easily take it off and check that the battery is completely seated in the battery compartment What to do next Before you use the handset you need to charge it See Charge the Handset Battery on page 21 Cisco IP DECT 6800 Series User Guide 18 Handset Setup Install t...

Page 29: ... flat level surface You may want to place the handset on a large clean cloth to protect the handset Step 3 Use the screwdriver to remove the screws on the clip Set the screws aside The screws are small so be careful not to lose them Note Step 4 Lift up the loose end of the clip The clip assembly should come off the handset Step 5 The replacement cover has a hook in the back Slide the hook into the...

Page 30: ...he hook into the handset Press down until the clip is in position and the back is flat Step 6 Use the screwdriver to screw the screws into the cover and handset Cisco IP DECT 6800 Series User Guide 20 Handset Setup Remove the Handset Clip ...

Page 31: ...tlet configuraiton and power rating Procedure Step 1 Place the cradle on a level surface Step 2 Plug the USB connector of the power cord into the power adapter Step 3 Plug the power adapter into the electrical outlet Charge the Handset Battery You use the handset charger to charge the handset battery The battery comes partially charged but you should charge it for a minimum of 10 hours before you ...

Page 32: ...1 Ensure that your handset charger is plugged into the electrical outlet Procedure Place the handset in the charger so that the contacts in the handset and the contacts in the charger match The handset screen should turn on and display a message that the handset is charging If this doesn t happen remove the handset from the charger and try again Automatic Handset Configuration In many cases when y...

Page 33: ...es the handset needs to install the file You see a message on the screen to tell you to put your handset into the charging cradle When you put the handset in the charging cradle the LED flashes to alert you that the handset is loading the new firmware Leave the handset in the charging cradle until the LED stops flashing Cisco IP DECT 6800 Series User Guide 23 Handset Setup Handset Firmware Upgrade...

Page 34: ...Cisco IP DECT 6800 Series User Guide 24 Handset Setup Handset Firmware Upgrades ...

Page 35: ...ar phone But we make it easier for you to make calls Make a Call Your handset can have more than one line By default you place calls on the primary line Procedure Step 1 When your handset is idle enter the phone number with the keypad To start the number with plus press and hold Asterisk until the displays on the screen Step 2 Press Answer Send Make a Call on a Different Line You may have more tha...

Page 36: ...th a Headset Procedure Step 1 When your handset is idle remove the cover from the headset port and plug in your headset Step 2 Enter the phone number with the keypad To start the number with plus press and hold Asterisk until the displays on the screen Step 3 Press Answer Send Speed Dial Calls If you make frequent calls to specific phone numbers you can set up your handset for speed dials You can ...

Page 37: ... a billing code The dial string can contain the following characters 0 to 9 Pound Asterisk Comma This is the pause character and gives a 2 second delay in the dialing You can have several commas in a row For example two commas represent a pause of 4 seconds The rules for dial strings are Use the comma to separate the parts of the dial string An authorization code must always precede a billing code...

Page 38: ...l call Speed dial indexes are the numbers 2 to 9 Example If you have your home number in your local contacts you can assign it the speed dial index 9 Then when you press and hold the 9 key the handset automatically dials your home Before you begin You need the speed dial index for the contact Procedure Step 1 Press and hold the number on the keypad corresponding to the speed dial index Step 2 Rele...

Page 39: ...all Waiting If you are on a call and another call comes in you hear the call waiting tone and the incoming call displays on the handset screen Procedure Do one of these actions To accept the call press Answer Send Your active call is automatically put on hold To reject the call press Decline The call is sent to voicemail if configured Silence an Incoming Call If you don t want to answer a call you...

Page 40: ...ctive and Held Calls When you have an active call and a held call you can easily swap the calls The current active calls goes on hold and the previously held call becomes the active call Procedure Press Swap Mute Your Call You can mute yourself so that others on the call can t hear you Procedure Step 1 Press Mute Step 2 To unmute yourself press Mute again Cisco IP DECT 6800 Series User Guide 30 Ca...

Page 41: ...r s number and press Answer Send Step 3 Press Transfer before or after the coworker answers Related Topics Transfer a Call with a Star Code on page 32 BroadWorks Shared Call Appearance Your organization may use the BroadWorks Shared Call Appearance feature With this feature handsets are set up in groups When enabled each handset in the group displays as a box immediately below the header row The c...

Page 42: ...e You can immediately transfer a call to a coworker This type of transfer doesn t allow you to talk with the coworker first Use the star code given to you by your administrator or service provider Procedure Step 1 While on an active call enter the call transfer star code Step 2 Enter the number to transfer the call to Related Topics Transfer a Call on page 31 Activate and Deactivate Call Forward A...

Page 43: ...our handset from sending your caller information You may need to do this for privacy reasons Use the star code given to you by your administrator or service provider Procedure Step 1 While your handset is idle enter star code to block caller information Step 2 To allow the handset to send caller information enter the star code to enable caller information Related Topics Hide Your Caller ID When Yo...

Page 44: ... to Talk You can use the handset as a two way radio with the Push to Talk feature The message is played over the handset speaker automatically Only 1 person at a time can use Push to Talk If you press Mute while you are receiving a Push to Talk message the handset speaker mutes Before you begin You need Push to Talk enabled on your handset At least one more handset in the system needs Push to Talk...

Page 45: ... Text Messages Your administrator may enable you to send and receive text messages from coworkers on the system You may also be able to send text messages to people outside the system Your administrator should tell you the text message constraints You can view the history of your text messages and you can set some messaging parameters to suit your needs Send a Text Message You can send a message o...

Page 46: ...ext messages For example if your contact has an internal extension 8902 and an external number of 2345678902 you must use 2345678902 Step 10 Press Send Step 11 Press OK Reply to a Text Message Immediately When you receive a text message you can reply to it quickly from the text message screen You can also reply later from the text message history Procedure Step 1 Press Reply Step 2 Use the keypad ...

Page 47: ...and press Add Step 6 Press Save to save the contact number Step 7 Press Save to save the new contact Append a Text Message Sender to a Local Contact When you receive a text message you can append information about the person to an existing local contact from the text message screen You can also append the information later from the text message history see View Your Text Message History on page 39...

Page 48: ...xclamation mark on the message in their Inbox screen You see the icon with an exclamation mark on the message in your Sent messages screen Messages sent as Urgent display at the top of the list Step 8 Choose the message recipient with one of these options Contacts When you select this option your local contacts list is displayed and you can select a contact Enter number When you select this option...

Page 49: ...e all messages Step 3 Press Yes Related Topics Delete all Text Messages from the Text Message History on page 41 View Your Text Message History The text message history can contain up to 250 messages If you have more than this number of messages the Overwrite old messages field in the messaging settings controls if the handset overwrites old messages For more information see Configure Your Text Me...

Page 50: ... last character of your message Step 8 Press Send Step 9 Choose the message priority from these options Normal The message is sent in default mode Urgent The message is sent as urgent The recipient sees an icon with an exclamation mark on the message in their Inbox screen You see the icon with an exclamation mark on the message in your Sent messages screen Messages sent as Urgent display at the to...

Page 51: ...l Text Messages on page 39 Configure Your Text Message Settings You can set up your handset for these actions Overwrite old messages when the text message history reaches the limit You can keep up to 250 messages If you don t enable the handset to overwrite old messages you have to manually delete messages when the text message history is full Save the messages you send in the text message history...

Page 52: ...s On or Off By default this field is set to Off Step 4 Select Sent Messages and press On or Off By default this field is set to On Step 5 Select Display and press On or Off By default this field is set to On Cisco IP DECT 6800 Series User Guide 42 Text Messages Configure Your Text Message Settings ...

Page 53: ...your handset and export your contacts list You can access the contact list from the main screen or from the Menu Add a Local Contact You can add a contact to your contact list Procedure Step 1 Press Contacts Step 2 Press More Step 3 Highlight Add contact and press Select Step 4 Press Edit Step 5 Enter the name of the contact Step 6 Press Save Step 7 Highlight Work Mobile Home or Other and press Ed...

Page 54: ...Step 1 Press Contacts Step 2 Highlight an entry Step 3 Optional If your contact has more than one phone number configured press right or left on the navigation ring to display the number to call Step 4 Press Call Edit a Local Contact You can edit a contact entry in your contact list Procedure Step 1 Press Contacts Step 2 Highlight the contact to edit Step 3 Press More Step 4 Select Edit contact St...

Page 55: ...p 2 Press More Step 3 Select Delete all contacts Step 4 At the prompt press Yes Directories Your administrator can set up a central directory for your organization The directory allows you to search and call any number in the directory You can access the directory from the main screen or from the Menu Call a Central Directory Contact You can search view and call a number in the directory The type ...

Page 56: ...n to highlight an entry Press Search enter part or all of the first name of the user and press Search Step 3 Optional Press Line and select a line to call on Step 4 Press Select Cisco IP DECT 6800 Series User Guide 46 Contacts and Directories Call a Central Directory Contact ...

Page 57: ...ls View all dialed calls View all missed calls View Your Recent Calls Your handset keeps a log of all the recent calls Up to 50 calls are kept in the Recents list You can view all calls the calls you answered the calls you made dialed calls and calls you missed Procedure Step 1 Press Recents Step 2 Press right or left on the Navigation ring to view different lists Call Someone in Your Recent Calls...

Page 58: ...tem to access your voicemail Your administrator can give you the voicemail system phone number When you have a voicemail you see the Voicemail icon on the screen header You may also hear a stutter tone played from your handset headset or speakerphone when you use a phone line This stutter tone is line specific You only hear it when you use a line that has voice messages Because each voicemail syst...

Page 59: ...remind you at a specific time with an alarm timer When the timer expires and the handset rings the alarm field returns to Off You can set only one single use alarm at a time Procedure Step 1 Press Menu Step 2 Select Alarms Alarm Step 3 Set the time for the alarm Press right or left on the Navigation ring to move from field to field Press up or down on the Navigation ring to increment or decrement ...

Page 60: ...light each day of the week for the alarm and press Mark Step 6 Press Ok Set the Snooze Time When an alarm rings you can press Snooze to make the alarm ring again at the configured time By default the delay is 10 minutes but you can set any delay from 1 minute to 10 minutes Procedure Step 1 Press Menu Step 2 Select Alarms Snooze time Step 3 Select the snooze time Step 4 Press Select Respond to an A...

Page 61: ...ed if emergency alarms are configured to ring on your handset Related Topics Answer an Alarm Call on page 29 View the Received Emergency Alarms Procedure Step 1 Press Menu Step 2 Select Alarm list Step 3 If there are alarms press Select to view the alarm information Function Keys You can set up function keys known as F keys to access phone numbers For example you can set up an F key to call your s...

Page 62: ...ess Edit Step 9 Enter a number Step 10 Press Save Step 11 Press Yes Make a Call with an F Key You can call a person from the F key entry Procedure Step 1 Press Menu Step 2 Select F Keys Step 3 Select an entry and press Call Add an F key to Your Speed Dial List You can add an F key to your speed dial list Before you begin You need an F key defined Cisco IP DECT 6800 Series User Guide 52 Alarms Alar...

Page 63: ...ce Select an existing speed dial press Delete and then press Add Delete an F Key Procedure Step 1 Press Menu Step 2 Select F Keys Step 3 Select and entry and press More Step 4 Select Delete F Key Step 5 Press Yes Delete all F Keys Procedure Step 1 Press Menu Step 2 Select F Keys Step 3 Press More Step 4 Select Delete all F Keys Step 5 Press Yes Cisco IP DECT 6800 Series User Guide 53 Alarms Alarm ...

Page 64: ...Your Speed Dial List Procedure Step 1 Press Menu Step 2 Select F Keys Step 3 Press More Step 4 Select Speed dial Cisco IP DECT 6800 Series User Guide 54 Alarms Alarm List and F Keys View Your Speed Dial List ...

Page 65: ...called silent mode When the handset is in silent mode incoming calls display on the screen but the handset does not play a ringtone Procedure Step 1 Press Menu Step 2 Select Settings Audio Settings Step 3 Highlight Silent Step 4 Press Off to allow the handset to ring or press On to disable ringing Set the Ring Volume from the Settings Menu You can change the volume of the ringer This volume does n...

Page 66: ...ll Normal message Urgent message Emergency Alert Procedure Step 1 Press Menu Step 2 Select Settings Audio settings Step 3 Select the ringtone you want to change Ring melody Ring normal ms Ring urgent ms Ring emergency Alert tone Step 4 Press up or down on the ring of the navigation cluster to highlight a tone Step 5 Press Play to hear the tone Step 6 Press Select to save the tone Cisco IP DECT 680...

Page 67: ...ht your choice Off default When an incoming call rings on the handset the handset doesn t vibrate Vibrate then ring When an incoming call rings on the handset the handset vibrates and then rings Vibrate only When an incoming call rings on the handset the handset vibrates You do not hear the ringtone Vibrate and ring When an incoming call rings on the handset the handset vibrates and rings at the s...

Page 68: ...o Settings Step 3 Highlight Confirmation sound Step 4 Press Off to stop the tone or press On to make the handset play the tone Set the Coverage Warning You can set the handset to play a tone when you move your handset too far away from the base station Procedure Step 1 Press Menu Step 2 Select Settings Audio Settings Step 3 Highlight Coverage warning Step 4 Press Off to stop the tone or press On t...

Page 69: ... date Time Step 3 Press Format Step 4 Highlight your choice 24 hour default Display the time in 24 hour format am pm Display the time in 12 hour format Step 5 Press Select to save the setting Set the Date Format You can set the way the date displays on the handset In this procedure the date August 24 2018 is used for the choices The choices display in the date on your handset Procedure Step 1 Pres...

Page 70: ...ge You can the language for the handset display Procedure Step 1 Press Menu Step 2 Select Settings Language Step 3 Highlight your language choice Step 4 Press Select to save the setting Set the Handset LED The LED at the top of the handset can light green red or yellow You can set the color you want for specific situations Procedure Step 1 Press Menu Step 2 Select Settings LED signal Step 3 Select...

Page 71: ... and turns off after 5 seconds 10 seconds The screen dims after 5 seconds and turns off after 10 seconds 20 seconds The screen dims after 5 seconds and turns off after 20 seconds 30 seconds The screen dims after 10 seconds and turns off after 30 seconds 45 seconds The screen dims after 10 seconds and turns off after 45 seconds 60 seconds The screen dims after 10 seconds and turns off after 60 seco...

Page 72: ...eed to unlock it before you can use it When the keypad is locked you can only dial emergency numbers Note Procedure Step 1 Press Menu Step 2 Select Settings Security Automatic keylock Step 3 Highlight your choice Off default The keypad never locks 15 seconds The keypad locks in 15 seconds 30 seconds The keypad locks in 30 seconds 45 seconds The keypad locks in 45 seconds 1 minute The keypad locks ...

Page 73: ...s Select to save the setting Set the Handset Name You can give the handset a name The name displays on the main screen of the handset Procedure Step 1 Press Menu Step 2 Select Settings Handset name Step 3 Enter a name using the keypad Step 4 Optional If you need special symbols press Symbol navigate to the required symbol and press Select Step 5 Optional If you want to delete the last character pr...

Page 74: ... Select Settings Silent charging Step 3 Highlight your choice Off default The handset will ring while on the charger Silent The handset won t ring will on the charger Step 4 Press Select to save the setting Set Do Not Disturb You can set the handset to not disturb you when you get an incoming calls This is called do not disturb DND mode When you are in this mode you see the DND icon in the screen ...

Page 75: ...r all calls Procedure Step 1 Press Menu Step 2 Select Settings Hide number Step 3 Highlight your choice Off default Your Caller ID is always sent On for next call Your Caller ID is not sent for the next call Subsequent calls will have the Caller ID sent Always on Your handset never sends the Caller ID Step 4 Press Select to save the setting Related Topics Block and Unblock Outgoing Caller Informat...

Page 76: ... header Procedure Step 1 Press Menu Step 2 Select Settings Call Forward Forward No Answer Step 3 Highlight Forward No Answer Step 4 Press Off to turn the feature off or press On to turn the feature on Step 5 Highlight Forward To and enter the phone number to receive the call Step 6 Highlight Forward After s and enter the time in seconds to wait before the call is forwarded Step 7 Press Select to s...

Page 77: ...urns off at the time set in Set the Timer to Turn Off the Screen on page 61 Idle clock dimmed The screen displays the dimmed clock Startup image dimmed The screen displays the dimmed start up graphic Step 4 Press Select to save the setting Set the Idle Clock You can control if the time displays on the home screen when the handset is idle Procedure Step 1 Press Menu Step 2 Select Settings Idle Cloc...

Page 78: ...u can use a Bluetooth headset with your handset By default Bluetooth is turned off When Bluetooth is enabled the handset uses more battery power When Bluetooth is enabled you see the Bluetooth icon displayed in the screen header The icon changes when you have a Bluetooth headset paired to the handset Procedure Step 1 Press Menu Step 2 Select Settings Bluetooth Enable disable Step 3 Press Yes to en...

Page 79: ...adset from the list You need to confirm the deletion Press More and select Info to view more information about the headset Turn on Push To Talk You can use the handset as a two way radio to talk with other active handsets in the system You press a specific button to start and end a conversation so the feature is called Push to Talk Before you can use the feature you need to enable it on your hands...

Page 80: ... Call Procedure While the handset is ringing press Volume up or down Change the Volume on a Call Procedure While on a call press Volume up or down Cisco IP DECT 6800 Series User Guide 70 Settings Set the Ring Volume for an Incoming Call ...

Page 81: ...void listening to high volume levels for long periods to prevent possible hearing damage When you plug in your headset lower the volume of the headset speaker before you put the headset on If you remember to lower the volume before you take the headset off the volume will start lower when you plug in your headset again Be aware of your surroundings When you use your headset it may block out import...

Page 82: ...ty is subjective and we cannot guarantee the performance of any headsets However various headsets from leading headset manufacturers are reported to perform well with Cisco IP Phones For additional information see https www cisco com c en us products unified communications uc_endpoints_ accessories html Cisco IP DECT 6800 Series User Guide 72 Accessories Audio Quality ...

Page 83: ...blem The phone can receive calls but no ringtone is heard Cause The phone may be in silent mode and the silent mode icon is displayed in the screen header Solution Increase the volume from the Settings menu Press and hold the pound key for two seconds while the phone is idle to disable silent mode Handset Doesn t Respond to Key Presses Problem Nothing happens with you press a key on the handset Ca...

Page 84: ...nge of the base station Short term solution Move the handset closer to the base station Long term solution Add another base station to improve coverage View the Handset Status You can see the status of your handset to assist in troubleshooting problems Information includes the firmware version installed on the handset as well as information about the connected base station Procedure Step 1 Press M...

Page 85: ...1 Press Menu Step 2 Select Settings Reset settings Step 3 Press Yes to confirm the reset Step 4 Enter the handset PIN Step 5 Press Ok Cisco IP DECT 6800 Series User Guide 75 Troubleshooting Reset the Handset Settings ...

Page 86: ...Cisco IP DECT 6800 Series User Guide 76 Troubleshooting Reset the Handset Settings ...

Page 87: ...warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Warning To see translations of the warnings that appear in this publication refer to the statement number in the Regulatory Compliance and Safety Information Cisco IP DECT 6800 Series at the following URL https www cisco com c dam en us td docs voice_ip_comm cuipph MPP 6825 RCSI RCSI 0366 book pdf Read the installation in...

Page 88: ... locations is limited to the constraints posed by the safety directors of such environments The use of wireless devices on airplanes is governed by the Federal Aviation Administration FAA Battery Safety Notices These battery safety notices apply to the batteries that are approved for the Cisco IP DECT 6800 Series There is the danger of explosion if the battery is replaced incorrectly Replace the b...

Page 89: ...function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Regulatory Domains The radio frequency RF for the handset is controlled by the base station The base station is configured for a specific regulatory domain If you use this system outside of the specific regulatory...

Page 90: ...MC Directive 89 336 EC Caution System Behavior During Times of Network Congestion Anything that degrades network performance can affect phone system voice quality and in some cases can cause a call to drop Sources of network degradation can include but are not limited to the following activities Administrative tasks such as an internal port scan or security scan Attacks that occur on your network ...

Page 91: ... brouillage et 2 l utilisateur du dispositif doit être prêt à accepter tout brouillage radioélectrique reçu même si ce brouillage est susceptible de compromettre le fonctionnement du dispositif Le présent produit est conforme aux spécifications techniques applicables d Innovation Sciences et Développement économique Canada Canadian RF Exposure Statement THIS DEVICE MEETS THE LIMITS AS REFERENCED B...

Page 92: ...e that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services Use of IP Networks with the PSTN Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addressed Telecom Access Standards recommen...

Page 93: ...nce Statements for Brazil Art 6º 506 This equipment is a secondary type device that is it is not protected against harmful interference even if the interference is caused by a device of the same type and it also cannot cause any interference to primary type devices For more information go to this URL http www anatel gov br Cisco IP DECT 6800 Series User Guide 83 Product Safety and Security Complia...

Page 94: ...ferente a campos elétricos magnéticos e eletromagnéticos de radiofrequência de acordo com as Resoluções no 303 2002 e no 533 2009 Compliance Statement for Singapore Cisco Product Security Overview This product contains cryptographic features and is subject to U S and local country laws that govern import export transfer and use Delivery of Cisco cryptographic products does not imply third party au...

Page 95: ...ompliance and Safety Information RCSI is located here https www cisco com c dam en us td docs voice_ip_comm voice_ip_comm cuipph MPP 6825 RCSI RCSI 0366 book pdf Cisco IP DECT 6800 Series User Guide 85 Product Safety and Security Important Online Information ...

Page 96: ...Cisco IP DECT 6800 Series User Guide 86 Product Safety and Security Important Online Information ...

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Cisco IP DECT 6800 Series, User Manual

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Summary of Contents for IP DECT 6800 Series

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