9
Performance Tips
If the set-top does not perform as expected, the following tips may help. If you need further assistance, contact
your service provider.
No Picture
• Verify that the power to your TV is turned on.
• If the set-top is plugged into a wall switch, verify that the wall switch is in the ON position.
Note:
You should avoid plugging the set-top into an outlet that is controlled by a wall switch.
• Verify that all cables are properly connected.
• If your system includes a VCR or stereo, verify that you have properly connected them to the set-top.
No Color
• Verify that the current TV program is broadcast in color.
• Adjust the TV color controls.
• Verify that the TV is set to the proper input channel.
No Sound
• If your setup includes a stereo, verify that you have properly connected it to the set-top.
• Verify that the volume is turned up.
• Verify that the mute function is not engaged.
• Check your secondary audio programming (SAP) settings.
Automatic Software Updates
A message appears on the TV screen when the set-top and the M-Card module are receiving software
updates. Should this occur, wait for the POWER LED on the front panel of your set-top to stop blinking before
continuing. When the POWER LED stops blinking, the update is complete.
Frequently Asked Questions
Where Are the Connection Diagrams?
The diagrams are on pages 10 through 12 of this guide. The diagrams show examples of common ways to
connect the set-top to your TV, VCR, and home theater receiver. However, these diagrams do not show every
possible combination of devices. Refer to the user guides that came with your other electronic devices for further
information.
What Cables Do I Need?
The connection diagrams in this guide indicate which kind of cables are required for each connection. Some of
the cables and adaptors shown in the diagrams may not be included with the set-top.