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© 2014 Cisco and/or its affiliates. All rights reserved.

November 2014

Part Number TP-00102

Summary of Contents for DPC3941T

Page 1: ...T P 0 0 1 0 2 Cisco Model DPC3941T DOCSIS 3 0 24x4 Wireless Residential Voice Gateway User Guide ...

Page 2: ......

Page 3: ...Please Read Important Read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 4: ...g by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Disclaimer The maximum performance for wireless is derived from IEEE Standard 802 11 specifications Actual performance can vary including lower wireless network capacity data throughp...

Page 5: ...to change without notice No part of this publication may be reproduced or transmitted in any form by photocopy microfilm xerography or any other means or incorporated into any information retrieval system electronic or mechanical for any purpose without the express permission of Cisco Systems Inc ...

Page 6: ...re qualified to do so Notice àl attention desinstallateurs deréseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relatives au fonctionnement à ...

Page 7: ...geführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Avisoa losinstaladores desistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones...

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Page 9: ...m Panel Description 8 Back Panel Description 9 Chapter 2 Installing the Residential Gateway 11 Installation Preparations 12 Install the Residential Gateway 17 Install the Battery 20 MoCA Installation Guidelines 22 Chapter 3 Configuring the Residential Gateway 25 Configure Wireless Settings 26 Chapter 4 Operation of Front Panel Indicators 37 Initial Power Up Calibration and Registration AC Power ap...

Page 10: ...he Battery 43 Location of the Battery 44 Battery Maintenance 45 Chapter 6 Troubleshooting the Residential Gateway 47 Frequently Asked Questions 48 Common Troubleshooting Issues 54 Tips for Improved Performance 56 Chapter 7 Customer Information 57 ...

Page 11: ...th the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been dam...

Page 12: ...onnection to grounding electrodes Requirements for the grounding electrodes see the following antenna grounding diagram as recommended by NEC ANSI NFPA 70 WARNING Avoid electric shock and fire hazard Do not locate an outside antenna system in the vicinity of overhead power lines or power circuits Touching power lines or circuits might be fatal Protect theProductfrom Lightning In addition to discon...

Page 13: ...y There may be a risk of explosion if the batteries are incorrectly inserted Do not attempt to recharge disposable or non reusable batteries Please follow instructions provided for charging rechargeable batteries Replace batteries with the same or equivalent type that we recommend Do not expose batteries to excessive heat such as sunlight or fire Do not expose batteries to temperatures above 100 C...

Page 14: ...e hazard Unplug this product before cleaning Do not use a liquid cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this product WARNING Avoid electric shock and fire hazard Never push objects through the openings in this product Foreign objects can cause electrical shorts that can result in electric shock or fire Service Warnings WARNING Avoid electri...

Page 15: ...n a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak Important Interconnected telecommunication terminal equipment for example via RJ11 must be UL listed and the connections must be made in accord...

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Page 17: ...rate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please contact your service provider for any...

Page 18: ...liance with Part 2 1091 and Part 15 27 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance Canada This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 2009 limits The evaluation was based on evaluation per RSS 102 Rev 4 The minimum separation distance from the antenna to general bystander is 7 9 ...

Page 19: ... software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements Note The full declaration of conformity for this product can be found at http www cisco com web consumer support compliance_info html ...

Page 20: ... National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy Unless this wireless LAN product is operating within the boundaries of the owner s property its use requires a general authorization Please check http www comunicazioni it it for more details Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazi...

Page 21: ...l DPC3941T DOCSIS 3 0 24x4 Wireless Residential Voice Gateway DPC3941T Purpose This guide covers the Model DPC3941T DOCSIS 3 0 24x4 Wireless Residential Voice Gateway All features described in this guide are standard to this Residential Gateway unless otherwise noted as an optional feature Audience This guide is written for the home subscriber Document Version This is the first formal release of t...

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Page 23: ...e benefits it offers This chapter also lists the accessories and equipment that are provided with the Residential Gateway so you can verify that you received all of these items 1 Chapter 1 Introducing the Residential Gateway In This Chapter Introduction 2 What s In the Carton 4 Front Panel Description 5 Top Panel Description 7 Bottom Panel Description 8 Back Panel Description 9 ...

Page 24: ...S Twenty four bonded downstream channels with a total throughput in excess of 900 Mbps Compliant with DOCSIS 3 0 2 0 1 1 and 1 0 standards along with PacketCable specifications to deliver high end performance and reliability Enhanced packet processing technology to maximize performance Connections Multimedia over Coax Alliance MoCA networking over coaxial cable in the home Four 10 100 1000BASE T E...

Page 25: ...nd display that indicates the operational status TR 068 compliant color coded interface ports and corresponding cables that simplify installation and setup Management User configurable parental control blocks access to undesirable Internet sites Advanced firewall technology deters hackers and protects the home network from unauthorized access Allows automatic software upgrades by your service prov...

Page 26: ... missing or damaged please contact your service provider for assistance Notes A battery is needed only when voice service is enabled on the Residential Gateway You need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your Residential Ga...

Page 27: ...ON the Residential Gateway is exchanging data with the cable network Blinking indicates the downstream scan is in progress 3 ONLINE ON the Residential Gateway is registered on the network and fully operational OFF indicates the Residential Gateway has not registered on the network 4 2 4 GHz ON the wireless access point is operational Blinking indicates that data is being transferred over the wirel...

Page 28: ...egistered on the network the POWER US DS and ONLINE LEDs illuminate continuously to indicate that the Residential Gateway is active and fully operational The high speed data operation is disabled when operating on battery power only the telephone service if available on this model is active when operating on battery power LEDs may behave differently when the Residential Gateway is running on batte...

Page 29: ...tes the Page feature is not active Slow blinking indicates the unit is on and communicating with registered telephone receivers only CAT iq 2 0 handsets Fast blinking indicates that the unit is transmitting data to registered handsets To register the unit with a handset press the button for 15 seconds After the unit and handset have registered press the button for up to 3 seconds to page registere...

Page 30: ...al Gateway 8 TP 00102 BottomPanel Description The bottom panel of your Residential Gateway contains a product information label and the door to the battery compartment 1 LABEL product information label 2 BATTERY battery compartment door ...

Page 31: ...y CAUTION Avoid damage to your equipment Only use the power cord that is provided with your Residential Gateway 1 RESET A momentary pressing 1 2 seconds of this switch restarts the device To press this switch insert a thin object such as a paper clip into the RESET port then press and hold the switch for more than ten seconds to reset all settings to their factory settings and then restart the dev...

Page 32: ...rt 3 TEL1 and Alarm Tel2 RJ 11 telephone ports for connecting telephones fax machines and or an analog home alarm system 4 ETHERNET Four RJ 45 Ethernet ports allow connection to the Ethernet port on your PC or network device 5 MoCA Cable F connector connects to your home coax network to provide Cable and MoCA service 6 POWER Connects the Residential Gateway to the AC wall outlet ...

Page 33: ...he Residential Gateway and to connect the Residential Gateway to a computer and other devices 2 Chapter 2 Installing the Residential Gateway In This Chapter Installation Preparations 12 Install the Residential Gateway 17 Install the Battery 20 MoCA Installation Guidelines 22 ...

Page 34: ...e that your Residential Gateway operates efficiently for high speed Internet service you must have an Internet capable PC Mac or Internet appliance equipped with an Ethernet port Note You will also need an active cable input line and an Internet connection Minimum Hardware Requirements for a PC A PC with a Pentium MMX 133 or greater processor recommended 32 MB of RAM Ethernet port Minimum Hardware...

Page 35: ...cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devices use the center 2 ...

Page 36: ... offers Refer to Information Your Service Provider Needs on page 14 to learn how to locate the information your service provider needs to establish a high speed Internet access account for the Residential Gateway I Already Have a High Speed Internet Access Account If you have an existing high speed Internet access account you will need to give your service provider the serial number and MAC addres...

Page 37: ...ame 1 ________________________ 4 Network Name 2 ________________________ Telephone Service You will need to establish a telephone account with your local service provider to use your Residential Gateway for telephone service When you contact your service provider you may be able to transfer your existing telephone numbers If not then your cable telephony service provider will assign a new telephon...

Page 38: ...hat is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet Choose a location that is relatively protected from accidental disturbance or harm such as a closet basement or other protected area Choose a location so that there is plenty of room to guide the cables away from the Residential Gateway without straining or crimping them Choose a location that a...

Page 39: ...ateway offers ConnectDevices totheResidential Gateway Professional installation may be available Contact your local service provider for further assistance The following diagram illustrates one of the various networking options that are available to you ConnecttheResidential Gateway The following installation procedure ensures proper setup and configuration for the Residential Gateway ...

Page 40: ...et top or VCR from the same cable connection you will need to install a cable signal splitter not included Always check with your service provider before using a splitter as a splitter may degrade the signal For more information about a MoCA installation see MoCA Installation Guidelines on page 22 4 Connect your PC to the Residential Gateway using one of the following methods Ethernet Connection C...

Page 41: ... US DS and Online LEDs on the front panel of the Residential Gateway stop blinking and remain on continuously 7 Plug in and power on your PC and other home network devices If one or more of these devices uses wireless networking the 2 4 GHz or 5 GHz LED on the Residential Gateway should be on or blinking 8 At this point the installation is complete and you can begin surfing the Internet Note If yo...

Page 42: ...intenance refer to Maintaining the Battery on page 43 Installing theBattery Installing the battery requires no tools Follow these instructions to install the battery WARNING Fully charged high capacity rechargeable batteries should be handled with care Replace only with the battery recommended by the manufacturer Do not disassemble it or attempt to recharge the battery outside the system Do not cr...

Page 43: ...lose the battery compartment door Important After you install the Residential Gateway and plug it into an AC electrical outlet as described in Install the Residential Gateway on page 17 it can take as long as 24 hours for the battery to charge fully However you can begin using your high speed Internet and telephone service immediately after installation See Normal Operations AC Power Applied on pa...

Page 44: ...ervice provider s drop cable at the first passive splitter connected to the home coax network Recommended Installation Guidelines The following guidelines are recommended for a home network prior to installation The maximum cable distance supported between the network coordinator and the last outlet is 300 feet The maximum attenuation permitted between nodes is 25 dB Branches within the home netwo...

Page 45: ...the menu options go to Gateway Connections MoCA and ensure that MoCA is set to enable 5 If you have not already done so connect the coaxial cable from a wall cable outlet within the home network to the MoCA Cable port on the rear panel of the Residential Gateway 6 If you have not already done so connect the AC power cord provided with your Residential Gateway Connect the barrel connector end of th...

Page 46: ...ice for example a set top computer or PlayStation to the Ethernet port on the Residential Gateway The ONLINE LED should turn on and the device should be ready to use 9 Follow the steps above to connect additional Residential Gateways to the network note that up 15 residential gateways can be added to a MoCA network 10 From the user interface you can monitor a limited number of parameters associate...

Page 47: ...ion purposes only and may differ from the pages shown on your Residential Gateway Important If you are not familiar with the network configuration procedures detailed in this chapter contact your service provider before attempting to change any of the Residential Gateway settings 3 Chapter 3 Configuring the Residential Gateway In This Chapter Configure Wireless Settings 26 ...

Page 48: ...etwork Use this page to choose the wireless network mode that the Wireless Residential Gateway will use to set up other basic features including Security mode and Network Password MAC Filter Settings Use this page to configure MAC address filtering for your wireless network separately for 2 4 GHz and 5 GHz networks Add WPS Client Use this page to manually set up and connect WPS clients with the WP...

Page 49: ...Network From the Gateway Connection WiFi page click the Edit buttons in 2 4 GHz or 5GHz network to configure Network Name SSID Mode Security Mode Channel Selection and Network Password and Enable Disabling the wireless network or Broadcasting Network Name ...

Page 50: ...lt Settings to set values back to factory default values Field Label Description Wireless Network Use this setting to Enable or Disable the wireless network Network Name for 2 4 GHz SSID 1 The SSID is the name of your wireless network The SSID is used by wireless technology to identify your network from other wireless networks in the area The SSID can be up to 32 characters long The factory set SS...

Page 51: ...cters or 64 Hex digits Note Not all wireless adapters support WPA2 WPA is supported across a wider range of devices Make sure to use a strong passphrase A strong passphrase is a string of random characters at least 21 characters in length Channel Selection Automatic Select Automatic factory default to have channel selected for you Manual Select Manual to select channels from the Channel field Chan...

Page 52: ...reless devices Client devices can automatically detect the access point when this is enabled If you want to hide your network from wireless clients leave this box unselected When your network is hidden you will need to configure each of your wireless client devices manually ConfiguretheResidential Gateway forthe 5GHz Wireless Network This section describes how to configure wireless settings for th...

Page 53: ...t need to be changed unless you choose to do so Mode Choose one of these options for the network mode 802 11 a n 801 11 n Important The following Security mode is recommended WPAWPA2 PSK TKIP AES Security Mode Choose one of these options for the security mode Open risky WEP 64 bits 5 Ascii characters or 10 Hex digits WEP 128 bits 13 Ascii characters or 26 Hex digits WPA PSK TKIP 8 to 63 Ascii char...

Page 54: ...ur Residential Gateway Show Network Password To make the Network Password become visible to the user or not Every time the page is opened this box is unchecked for security reasons Broadcast Network Name SSID When this box is checked factory default the Residential Gateway transmits or advertises its presence to other wireless devices Client devices can automatically detect the access point when t...

Page 55: ...2 33 ConfigureMACAddress Filtering Use this page to configure MAC address filtering for your wireless network separately for 2 4 GHz and 5 GHz networks This feature allows you to give or deny access privileges to certain wireless clients ...

Page 56: ...Allow All allow access to all the clients included in WiFi Control List Allow allow access to the selected clients in WiFi Control List Deny deny access to the selected clients in WiFi Control List Manually Added WiFi Devices Device Name Enter the name of the device in the Device Name field Manually Added WiFi Devices MAC Address Enter the MAC address of the device in the MAC Address fields Click ...

Page 57: ...e the WPS mechanism inactive WPS PIN Method Enable Click to make the WPS PIN Method active Disable Click to make the WPS PIN Method inactive Connection Options Click the Connection Options drop down arrow to select the connection method to use When selecting the Push Button method click PAIR after the client has asked the WPS button be pushed The wireless device will connect within two minutes Wir...

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Page 59: ...s when the Residential Gateway is first powered up during normal operations and in special conditions 4 Chapter 4 Operation of Front Panel Indicators In This Chapter Initial Power Up Calibration and Registration AC Power applied 38 Normal Operations AC Power Applied 40 Special Conditions 41 ...

Page 60: ...ds immediately to Normal Operations See Normal Operations AC Power applied on page 40 Front Panel LED Status Indicators During Initial Power Up Calibration and Registration Part 1 High Speed Data Registration Step 1 2 3 4 5 6 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File 1 POWER On On On On On On 2 US ...

Page 61: ... Telephone Provisioning File Restarting Voice Service Telephone Registration Complete 1 POWER On On On On On 2 US DS On On On On On 3 ONLINE On On On On On 4 2 4 GHz On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 5 5 GHz On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 6 TEL1 Off Blinking Off Blinking On 7 TEL2 Off Off Blinking Blinking On 8 BA...

Page 62: ...nt is enabled and operational Blinks When data is being transferred between the CPE and the wireless home gateway Off When the wireless access point is disabled by the user 5 5 GHz On When the wireless access point is enabled and operational Blinks When data is being transferred between the CPE and the wireless home gateway Off When the wireless access point is disabled by the user 6 TEL1 On When ...

Page 63: ...s to show when you have been denied network access Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking once per second 2 US DS Slow Blinking once per second 3 ONLINE Slow Blinking once per second 4 2 4 GHz Slow Blinking once per second 5 5 GHz Slow Blinking once per second 6 TEL1 Off 7 TEL2 Off 8 BATTERY On ...

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Page 65: ...duction This chapter describes how to maintain and replace the battery that is included with the Residential Gateway 5 Chapter 5 Maintaining the Battery In This Chapter Location of the Battery 44 Battery Maintenance 45 ...

Page 66: ...Chapter 5 Maintaining the Battery 44 TP 00102 Locationof the Battery The following illustration shows the location of the battery ...

Page 67: ...t When you first plug in the Residential Gateway the POWER LED status indicator illuminates Important It may take as long as 24 hours for the battery to charge fully Removing and Replacing the Battery Under normal circumstances the battery should last for several years The BATTERY LED status indicator blinks to indicate that the battery should be replaced soon Contact your service provider to obta...

Page 68: ...ordance with local regulations and instructions from your service provider Using the Residential Gateway Without a Battery If you want you can use the Residential Gateway without a battery If you need to remove the battery follow the procedures found in Removing and Replacing the Battery on page 45 Important If you choose to operate your Residential Gateway without a battery you risk losing your t...

Page 69: ...the Residential Gateway is installed and provides possible solutions and tips for improved performance of the Residential Gateway 6 Chapter 6 Troubleshooting the Residential Gateway In This Chapter Frequently Asked Questions 48 Common Troubleshooting Issues 54 Tips for Improved Performance 56 ...

Page 70: ...and Sharing Center click View network connections 3 Right click the connection that you want to change and then click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation The Local Area Connection Properties window opens 4 Click the Networking tab 5 Under This connection uses the following items click either Internet Protocol Versio...

Page 71: ...Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Status window 4 Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 6 Click Yes to resta...

Page 72: ...rough 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance How DoI RenewtheIP AddressonMyPC If your PC cannot access the Internet after the Residential Gateway is online it is possible that your PC did not renew its IP address Follow the appropriate inst...

Page 73: ...s and empty the Trash 5 Restart your computer 6 As your computer starts simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys pressed down power on your Macintosh but do not release these keys until you hear the Apple chime at least three times then release the keys and let the computer restart 7 When your computer fully reboots click the Appl...

Page 74: ...oftware settings Contact your service provider for more information about installation How DoestheResidential Gateway ConnecttoMyComputer The Residential Gateway connects to the 10 100 1000BASE T Ethernet port on your PC To use the Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider For best performance over an Ethernet connection ...

Page 75: ...s on the Residential Gateway can each provide telephone service to multiple telephones fax machines and analog modems The maximum number of telephone devices connected to each RJ 11 port is limited by the total Ringing Load of the telephone devices that are connected Many telephone devices are marked with a Ringer Equivalent Number REN Each telephone port on the Residential Gateway can support up ...

Page 76: ...ectionafter connectingtoahub If you are connecting multiple PCs to the Residential Gateway you should first connect the Residential Gateway to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously TheResidential Gateway doesnotregister a cableconnection The Residential Gateway works with a standard 75 ohm RF coaxial cable If you are using...

Page 77: ...rking here but does not work at other locations in the home a professional may need to diagnose and repair a problem with your telephone wiring Verify that the telephone company has removed the previous telephone service from your home telephone wiring Your telephone service may not be enabled from your cable telephony service provider Contact your cable telephony service provider for more informa...

Page 78: ...ify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables If you are using the Ethernet connection verify that your TCP IP is properly installed and configured Verify that you have called your service provider and given them the serial number and MAC address of your Residential Gateway If you a...

Page 79: ...TP 00102 57 If You Have Questions If you have technical questions call your service provider for assistance 7 Chapter 7 Customer Information ...

Page 80: ...408 527 0883 This document includes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2014 Cisco and or its affiliates All rights reserved November 2014 Part Number TP 00102 ...

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