Cisco DPC3928 DOCSIS User Manual Download

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Cisco Model DPC3928/EPC3928
DOCSIS/EuroDOCSIS 3.0 8x4
W ireless Residential Gateway with
Embedded Digital Voice Adapter

User Guide

Summary of Contents for DPC3928 DOCSIS

Page 1: ...O L 2 9 1 6 1 0 1 Cisco Model DPC3928 EPC3928 DOCSIS EuroDOCSIS 3 0 8x4 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide ...

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Page 3: ...Please Read Important Please read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 4: ...g by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Disclaimer The maximum performance for wireless is derived from IEEE Standard 802 11 specifications Actual performance can vary including lower wireless network capacity data throughp...

Page 5: ...lication is subject to change without notice No part of this publication may be reproduced or transmitted in any form by photocopy microfilm xerography or any other means or incorporated into any information retrieval system electronic or mechanical for any purpose without the express permission of Cisco Systems Inc ...

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Page 7: ...ice Gateway 9 Installation Preparations 10 Install the Wireless Residential Voice Gateway 18 Chapter 3 Operation of Front Panel Indicators 21 Initial Power Up Calibration and Registration AC Power Applied 22 Normal Operations AC Power Applied 24 Special Conditions 26 Chapter 4 Maintaining the Battery 27 Location of the Battery 28 Battery Maintenance 29 Chapter 5 Troubleshootingthe DOCSIS Wireless ...

Page 8: ...Contents iv OL 29161 01 Chapter 6 Customer Information 41 Index 43 ...

Page 9: ...re qualified to do so Notice àl attention desinstallateurs deréseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relatives au fonctionnement à ...

Page 10: ...geführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Avisoa losinstaladores desistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones...

Page 11: ...he point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long...

Page 12: ...them refer to the operating instructions for those products Handling DisposableBatteries This product may contain a rechargeable Lithium Ion battery to provide stand by operation in the event of an AC power failure Heed the following warning follow the Battery Safety and Battery Disposal instructions below and see the instructions later in this guide for handling replacing and disposing of the bat...

Page 13: ...atus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings OperatingEnvironment This product is designed for operation indoors with a temperature range from 32 to 104 F 0 to 40 C Each product should...

Page 14: ...the apparatus or connecting or disconnecting cables TelephoneEquipment Notice When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric stock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 ...

Page 15: ...nc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Ple...

Page 16: ...pliance with Part 2 1091 and Part 15 27 The minimum separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance Canada This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 2009 limits The evaluation was based on evaluation per RSS 102 Rev 4 The minimum separation distance from the antenna to general bystander is 7 9...

Page 17: ...ive This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements ...

Page 18: ...ltez http www arcep fr pour de plus amples détails Italy This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy Unless this wireless LAN product is operating within the boundaries of the owner s property its use requires a general authorization Please check http www comunicazioni it it for more details Questo prodotto è c...

Page 19: ...CE Compliance OL 29161 01 xv Antennas Use only the antenna supplied with the product 20110311_CE_Gateway ...

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Page 21: ...CE Compliance OL 29161 01 xvii ...

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Page 23: ... purpose of this guide whenever a feature or option applies to only a specific model the model number is specified If a model number is not specified then the feature or option applies to both of the models e This guide is written for the home subscriber nt Version This is the first formal release of this document 1 Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway In This Chapte...

Page 24: ...new residential gateway offers the following outstanding benefits and features Compliant with DOCSIS and EuroDOCSIS 3 0 2 0 and 1 x standards along with PacketCable and EuroPacketCable specifications to deliver high end performance and reliability High performance broadband Internet connectivity to energize your online experience Two line embedded digital voice adapter for wired telephony service ...

Page 25: ...vided with all products One Lithium Ion cartridge battery Image may vary from product May not be provided with all products If any of these items are missing or damaged please contact your service provider for assistance Notes You need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top co...

Page 26: ...Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway 4 OL 29161 01 ...

Page 27: ...eing transferred over the USB connection 7 WIRELESS ON OFF Optional Press this button to activate and turn on the Wireless feature This feature allows users to transfer data over the wireless connection When the WIRELESS indicator is ON it indicates that the Wireless Access Point is operational BLINKING indicates that data is being transferred over the wireless connection OFF indicates that the Wi...

Page 28: ...way is active and fully operational The high speed data operation is disabled when operating on battery power only the telephone service if available on this model is active when operating on battery power LEDs may behave differently when the residential gateway is running on battery power without AC power Most LEDs are disabled if the unit is operating on battery power In this mode the POWER LED ...

Page 29: ...g no energy 2 POWER Connects the residential gateway to the AC power adapter that is provided with your residential gateway Important Use only the power supply provided with your residential gateway 3 TELEPHONE 1 and 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines Products shipping in North America support lines 1 and 2 on port 1 when used with a...

Page 30: ...tenance purposes only Do not use unless instructed to do so by your service provider Doing so may cause you to lose any settings you have selected 7 MAC ADDRESS LABEL Displays the CM EMTA and WAN MAC addresses for the residential gateway 8 CABLE F connector connects to an active cable signal from your service provider ...

Page 31: ... install the residential gateway and to connect the residential gateway to a computer and other devices 2 Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway In This Chapter Installation Preparations 10 Install the Wireless Residential Voice Gateway 18 ...

Page 32: ...hones fax machines and analog modems The maximum number of telephone devices connected to each RJ 11 port is limited by the total Ringing Load of the telephone devices that are connected Many telephone devices are marked with a Ringer Equivalent Number REN Each telephone port on the residential gateway can support up to a 5 REN load The sum of the REN load on all of the telephone devices attached ...

Page 33: ...or telephone service if your residential gateway supports digital telephone service Refer to one of the following topics to learn more about the types of service accounts that you may need to establish High Speed Internet Access Account If you do not have a high speed Internet access account your service provider will set up your account and become your Internet Service Provider ISP Internet acces...

Page 34: ...nsists of a series of 12 alphanumeric characters The following illustration shows a typical bar coded label the image may vary from the label on the actual product Write down these numbers in the spaces provided Serial Number _______________________ CM MAC MAC Address ________________________ MTA MAC Address ________________________ I Already Have a High Speed Internet Access Account Telephone Ser...

Page 35: ...imping them Choose a location that allows adequate ventilation around the residential gateway Choose a location for the residential gateway that is adjacent to your telephone equipment if you plan on connecting your phone directly to the residential gateway Note If you are using the residential gateway to provide service to several telephones a professional installer can connect the residential ga...

Page 36: ...residential gateway and plug it into an AC electrical outlet as described in Install the Wireless Residential Voice Gateway on page 18 it can take as long as 24 hours for the battery to charge fully However you can begin using your high speed Internet and telephone service immediately after installation See Normal Operations AC Power Applied on page 24 for information on how the LEDs on the front ...

Page 37: ...nderneath to allow access to cabling Allow enough slack in all cables so that the residential gateway can be removed for any required maintenance without disconnecting the cables Choose a location that allows adequate ventilation around the residential gateway Equipment Needed Verify that you have the following items that you will need to mount the residential gateway Two wall anchors for 8 x 1 in...

Page 38: ...L 29161 01 Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the residential gateway Use this illustration as a guide for mounting the residential gateway to the wall ...

Page 39: ...all the mounting screws into the anchor bolts leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 3 Install the mounting screws into the wall leave a gap of about 1 4 inch between the screw head and the wall Then go to step 4 4 Verify that no cables or wires are connected to the residential gateway 5 Lift the residential gateway into position Slip the large end of b...

Page 40: ...l the residential gateway in your home For assistance inserting the battery in the residential gateway go to Install the Battery on page 13 ConnectDevices totheWireless Residential Voice Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services Although your model may not support all of the services pictured you can d...

Page 41: ... need to install a cable signal splitter not included Always check with your service provider before using a splitter as a splitter may degrade the signal 4 Connect your PC to the residential gateway using either of the following connections Ethernet Connection Locate the yellow Ethernet cable connect one end of the Ethernet cable to the Ethernet port on your PC and connect the other end to the ye...

Page 42: ...US and ONLINE LEDs on the front panel of the residential gateway stop blinking and remain on continuously 6 Plug in and power on your PC and other home network devices The LINK LED on the residential gateway corresponding to the connected devices should be on or blinking 7 Once your residential gateway is online most Internet devices will have immediate Internet access Note If your PC does not hav...

Page 43: ...rs when the residential gateway is first powered up during normal operations and in special conditions 3 Chapter 3 Operation of Front Panel Indicators In This Chapter Initial Power Up Calibration and Registration AC Power Applied 22 Normal Operations AC Power Applied 24 Special Conditions 26 ...

Page 44: ...ration Step 1 2 3 4 5 6 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File 1 POWER On On On On On On 2 DS On Blinking On On On On 3 US On Off Off Blinking On On 4 ONLINE On Off Off Off Off Blinking 5 ETHERNET 1 4 On Off On or Blinking Off On or Blinking Off On or Blinking Off On or Blinking Off On or Blinki...

Page 45: ... On On 4 ONLINE On On On On On 5 ETHERNET 1 4 On On On On On or Blinking 6 USB On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 7 WIRELESS ON OFF On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 8 WIRELESS SETUP Off Off Off On or Blinking On or Blinking 9 TEL 1 Off Blinking Off Blinking On 10 TEL 2 Off Off Blinking Blinking On 11 BATTERY Optional...

Page 46: ...e gateway Off When no devices are connected to the Ethernet ports 6 USB On When a single device is connected to the USB port and no data is being sent to or from the modem Blinks When only one USB device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the USB ports 7 WIRELESS ON OFF On When the...

Page 47: ...inks When battery charge is low Off When there is no battery in the unit Note In addition to the status shown in the previous table some service providers use color coded LEDs to indicate detailed channel bonding and data link status For additional information about color coded LEDs check with your service provider ...

Page 48: ...D Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking once per second 2 DS Slow Blinking once per second 3 US Slow Blinking once per second 4 ONLINE Slow Blinking once per second 5 ETHERNET 1 4 Slow Blinking once per second 6 USB Slow Blinking once per second 7 WIRELESS ON OFF Slow Blinking once per second 8 WIRELESS SETUP Slow Blinking onc...

Page 49: ...roduction This chapter describes how to maintain and replace the battery that is included with the residential gateway 4 Chapter 4 Maintaining the Battery In This Chapter Location of the Battery 28 Battery Maintenance 29 ...

Page 50: ...Chapter 4 Maintaining the Battery 28 OL 29161 01 Locationof the Battery The following illustration shows the location of the battery ...

Page 51: ...tomatically as soon as you attachthe residential gateway to the AC electrical outlet When you first plug in the residential gateway the POWER LED status indicator illuminates Important It may take as long as 24 hours for the battery to charge fully Removing and Replacing the Battery Under normal circumstances the battery should last for several years The BATTERY LED status indicator turns off to i...

Page 52: ...as 24 hours for the battery to charge fully Note Dispose of the battery in accordance with local regulations and instructions from your service provider Using the Wireless Residential Voice Gateway Without a Battery If you want you can use the residential gateway without a battery If you need to remove the battery follow the procedures found in Removing and Replacing the Battery on page 29 Importa...

Page 53: ...ential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway 5 Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway In This Chapter Frequently Asked Questions 32 Common Troubleshooting Issues 37 Tips for Improved Performance 39 ...

Page 54: ...lick View network connections 3 Right click the connection that you want to change and then click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation The Local Area Connection Properties window opens 4 Click the Networking tab 5 Under This connection uses the following items click either Internet Protocol Version 4 TCP IPv4 or Inte...

Page 55: ...d Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Status window 4 Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 6 Click Yes to res...

Page 56: ... computer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance How DoI RenewtheIP AddressonMyPC If your PC cannot access the Internet after the residential gateway is online it is possible that your PC did not renew its IP address Follow the appropriate instructions in this section for your operating system to renew th...

Page 57: ... Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in the TCP IP window and then click Active in the TCP IP Options window Note In some cases the Load only when needed option does not appear If it appears select the option A check mark appears in the option 12 Verify that the Use 802 3 option loc...

Page 58: ...rvices including e mail chat news and information services Your service provider will provide the software you will need Can IWatchTV andSurfthe InternetattheSame Time Absolutely If you subscribe to cable television service you can watch TV and use your residential gateway at the same time by connecting your TV and your residential gateway to the cable network using an optional cable signal splitt...

Page 59: ...ctionafter connectingtoa hub If you are connecting multiple PCs to the residential gateway you should first connect the residential gateway to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously TheWireless Residential Voice Gateway doesnotregister acable connection The residential gateway works with a standard 75 ohm RF coaxial cable I...

Page 60: ... If the dial tone is working here but does not work at other locations in the home a professional may need to diagnose and repair a problem with your telephone wiring Verify that the telephone company has removed the previous telephone service from your home telephone wiring Your telephone service may not be enabled from your cable telephony service provider Contact your cable telephony service pr...

Page 61: ...your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables If you are using the Ethernet connection verify that your TCP IP is properly installed and configured Verify that you have called your service provider and given them the serial number and MAC address of your residential gateway If you are using ...

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Page 63: ... options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently 6 Chapter 6 Customer Information ...

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Page 65: ...ion requirements for telephone service 10 12 minimum system requirements 10 11 ventilation ix Internet how to access 36 surfing while watching TV 36 unable to access 34 IP address renewing 35 L LEDs 4 22 24 26 location selecting ix 13 O overview power switch 6 product 2 P performance tips to improve 39 product accessories 3 features 2 overview 2 S safety instructions vii battery handling viii grou...

Page 66: ...Index 44 OL 29161 01 V ventilation requirements ix Voice settings LEDs 4 22 24 26 W wall mounting instructions 17 slots 16 ...

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Page 68: ...udes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2013 Cisco and or its affiliates All rights reserved April 2013 Printed in USA Part Number OL 29161 01 ...

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