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Cisco DPC3216, User Manual

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Cisco DPC3216 User Manual Download Page 5

 

 

OL-31573-01 

iii 

 

Contents 

IMPORTANT SAFETY INSTRUCTIONS 

vii

 

United States FCC Compliance 

xi

 

About This Guide 

xii

 

Chapter 1  Introducing the Cable Modem 

1

 

Introduction ......................................................................................................................... 2

 

What's In the Carton? .......................................................................................................... 4

 

Front Panel Description ...................................................................................................... 5

 

Back Panel Description ....................................................................................................... 7

 

Bottom Panel Description ................................................................................................... 8

 

Chapter 2  Installing the Cable Modem 

9

 

Installation P reparations ................................................................................................... 10

 

Install the Cable Modem ................................................................................................... 18

 

Chapter 3  Operation of Front Panel Indicators 

21

 

Initial Power On, Calibration, and Registration (AC Power applied) ........................... 22

 

Normal Op erations (AC Power Applied)  ....................................................................... 24

 

Special Conditions ............................................................................................................. 25

 

Chapter 4  Troubleshooting the Cable Modem 

27

 

Frequently Asked Questions  ............................................................................................ 28

 

Common Troubleshooting Issues  .................................................................................... 33

 

Tips for Improved Performa nce ....................................................................................... 35

 

Chapter 5  Customer Information 

37

 

  

Summary of Contents for DPC3216

Page 1: ...O L 3157 3 01 Cisco Model DPC3216 and DPC3216C DOCSIS 3 0 16x4 Cable Modem with Embedded Multimedia Terminal Adapter User Guide ...

Page 2: ......

Page 3: ...Please Read Important Read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 4: ...pyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Software andFirmware Use The software described in this document is protected by copyright law and furnished to you under a license agreement You may only use or copy this software in accordance with the terms of your license agreement The firmware in thi...

Page 5: ...escription 8 Chapter 2 Installing the Cable Modem 9 Installation Preparations 10 Install the Cable Modem 18 Chapter 3 Operation of Front Panel Indicators 21 Initial Power On Calibration and Registration AC Power applied 22 Normal Operations AC Power Applied 24 Special Conditions 25 Chapter 4 Troubleshooting the CableModem 27 Frequently Asked Questions 28 Common Troubleshooting Issues 33 Tips for I...

Page 6: ...re qualified to do so Notice àl attention desinstallateurs deréseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relatives au fonctionnement à ...

Page 7: ...geführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Avisoa losinstaladores desistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones...

Page 8: ......

Page 9: ...fied by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is r...

Page 10: ... an AC power failure Heed the following warning follow the Battery Safety and Battery Disposal instructions below and see the instructions later in this guide for handling replacing and disposing of the battery WARNING There is danger of explosion if the battery is mishandled or incorrectly replaced Replace only with the battery recommended by the manufacturer Do not disassemble it or attempt to r...

Page 11: ... or other objects on top of this product Do not block ventilation openings OperatingEnvironment This product is designed for operation indoors with a temperature range from 32 to 104 F 0 to 40 C Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are not blocked Protect fromExposure toMoistureandForeignObjects WARNING Avoid electric shock and fire ha...

Page 12: ...ipment basic safety precautions should always be followed to reduce the risk of fire electric stock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of...

Page 13: ...the service provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device Th...

Page 14: ...models DPC3216 Cable Modem DPC3216C Cable Modem with or without a battery All features described in this guide are standard to these models of cable modems unless otherwise noted For the purpose of this guide whenever a feature or option applies to only a specific model the model number is specified If a model number is not specified then the feature or option applies to both of the models Audienc...

Page 15: ...odem and the benefits it offers This chapter also lists the accessories and equipment that are provided with the cable modem so that you can verify that you received all of these items 1 Chapter 1 Introducing the Cable Modem In This Chapter Introduction 2 What s In the Carton 4 Front Panel Description 5 Back Panel Description 7 Bottom Panel Description 8 ...

Page 16: ...signed to meet DOCSIS 3 0 specifications as well as backward compatibility with existing DOCSIS 2 0 1 1 and 1 0 networks DOCSIS compliant support for IPv6 IPv4 Expanded tuning range up to 1002 MHz Digital Voice Two line embedded digital voice adapter for wired telephony service Toll quality high compression and high fidelity exceeding toll quality CODEC options Connections Color coded connectors a...

Page 17: ...Introduction OL 31573 01 3 Management Software upgradeable by network download Remote manageability using SNMP V1 V2 and V3 ...

Page 18: ...oduct May not be provided with all products One Ethernet cable May not be provided with all products If any of these items are missing or damaged please contact your service provider for assistance Notes You need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the ...

Page 19: ...1 POWER ON power is applied to the cable modem 2 DS ON the cable modem is receiving data from the cable network 3 US ON the cable modem is sending data to the cable network 4 ONLINE ON the cable modem is registered on the network and fully operational 5 LINK ON a device is connected to the Ethernet port BLINKING indicates that data is being transferred over the Ethernet connection 6 TEL1 ON indica...

Page 20: ... continuously to indicate that the cable modem is active and fully operational The high speed data operation is disabled when operating on battery power only the telephone service if available on this model is active when operating on battery power LEDs may behave differently when the cable modem is running on battery power without AC power Most LEDs are disabled if the unit is operating on batter...

Page 21: ...ailable for connection to the Ethernet port on your PC or your home network 3 RESET Performs software reset of the device CAUTION The RESET button is for maintenance purposes only Do not use unless instructed to do so by your service provider Doing so may cause you to lose any settings you have selected 4 CABLE F connector connects to an active cable signal from your service provider 5 POWER Conne...

Page 22: ...Chapter 1 Introducing the Cable Modem 8 OL 31573 01 BottomPanel Description The bottom panel of your cable modem contains a product information label that is affixed to the battery compartment door ...

Page 23: ...is chapter describes how to properly install the cable modem and connect the cable modem to a computer and other devices 2 Chapter 2 Installing the Cable Modem In This Chapter Installation Preparations 10 Install the Cable Modem 18 ...

Page 24: ...inimum Hardware Requirements for a Macintosh 32 MB of RAM Ethernet port Minimum Software Requirements for an Ethernet Connection Operating system with web browser TCP IP protocol WhatAre theRequirements for TelephoneService If you intend to use the cable modem for digital telephone service verify that your home meets or exceeds all of the following requirements Maximum Number of Telephones The RJ ...

Page 25: ...ti Frequency DTMF dialing Pulse dialing may not be supported by your local service provider Telephone Wiring Requirements The cable modem supports connecting to the interior telephone wiring as well as connecting directly to a telephone or fax machine The maximum distance from the unit to the most distant telephone device must not exceed 1000 feet 300 meters Use 26 gauge twisted pair or larger tel...

Page 26: ... High Speed Internet Access Account If you have an existing high speed Internet access account you will need to give your service provider the serial number and MAC address of the cable modem to use the high speed Internet feature that this product offers See Information Your Service Provider Needs on page 12 to learn how to locate this information Information Your Service Provider Needs You will ...

Page 27: ...n your cable telephony service provider will assign a new telephone number to enable your voice service s Discuss these options with your telephony service provider WhereIs theBest Locationfor MyCable Modem The ideal location for your cable modem is where it has access to outlets and other devices Think about the layout of your home or office and consult with your service provider to select the be...

Page 28: ...o so and before installing the cable modem in your home It is possible to use the cable modem without the battery However if you choose to operate the cable modem without a battery you will not have telephone service during a power outage Installing the Battery Installing the battery requires no tools Follow these instructions to install the battery WARNING Fully charged high capacity rechargeable...

Page 29: ... you install the cable modem in your home For assistance inserting the battery in the cable modem see Install the Battery on page 14 Select an Appropriate Place to Mount the Cable Modem You may mount the cable modem to a wall that is made of cement wood or drywall When choosing an appropriate mounting place refer to the following recommendations Ensure that the mounting location is free of obstruc...

Page 30: ...n and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the side of the cable modem Use this illustration as a guide for mounting the cable modem to the wall Note Image not to scale ...

Page 31: ...ting screws into the anchor bolts leave a gap of about 1 4 inch between the screw head and the wall Then go to Step 4 3 Install the mounting screws into the wall leave a gap of about 1 4 inch between the screw head and the wall Then go to Step 4 4 Verify that no cables or wires are connected to the cable modem 5 Lift the cable modem into position Slip the large end of both mounting slots located i...

Page 32: ...tion shows all of the possible connections that can be made to your cable modem for various services Although your model may not support all of the services pictured you can determine which services your model supports by referring to the Benefits and Features list in Introduction on page 2 Notes Professional installation may be available Contact your local service provider for further assistance ...

Page 33: ...ed home telephone wiring network should be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service 2 Power off your PC and other networking device then unplug them from the power source 3 Connect the active RF coaxial cable from your service provider to the coaxi...

Page 34: ...ther than RJ 11 may require an external adapter sold separately 6 Locate the AC power adapter provided with your cable modem Connect the barrel connector end of the power adapter into the power input on the back of the cable modem Then plug the AC power adapter into an AC outlet to power on the cable modem Note If your device is equipped with a power switch located on the back panel make sure that...

Page 35: ...cators when the cable modem is first powered up during normal operations and in special conditions 3 Chapter 3 Operation of Front Panel Indicators In This Chapter Initial Power On Calibration and Registration AC Power applied 22 Normal Operations AC Power Applied 24 Special Conditions 25 ...

Page 36: ... telephone registration and then to normal operations See Normal Operations AC Power applied on page 24 Front Panel LED Status Indicators During Initial Power On Calibration and Registration Part 1 High Speed Data Registration Step 1 2 3 4 5 6 Front Panel Indicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File 1 POWER On On...

Page 37: ...ng Telephone IP Address Request Telephone Provisioning File Restarting Voice Service Telephone Registration Complete 1 POWER On On On On On 2 DS On On On On On 3 US On On On On On 4 ONLINE On On On On On 5 LINK On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 6 TEL 1 Off Blinking Off Blinking On 7 TEL 2 Off Off Blinking Blinking On 8 BATTERY On When the battery is charged...

Page 38: ...n Ethernet device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no device is connected to the Ethernet port 6 TEL 1 On When line 1 is enabled provisioned Off When line 1 is not enabled provisioned 7 TEL 2 On When line 2 is enabled provisioned Off When line 2 is not enabled provisioned 8 BATTERY On When the battery is ch...

Page 39: ... have been denied network access Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER On 2 DS Flashes in unison with the US indicator twice per second 3 US Flashes in unison with the DS indicator twice per second 4 ONLINE Off 5 ETHERNET Off No CPE connected On CPE connected Flash CPE data activity 6 TEL 1 Off 7 TEL 2 Off 8 BATTERY On ...

Page 40: ......

Page 41: ...y occur after the cable modem is installed and provides possible solutions and tips for improved performance of the cable modem 4 Chapter 4 Troubleshooting the Cable Modem In This Chapter Frequently Asked Questions 28 Common Troubleshooting Issues 33 Tips for Improved Performance 35 ...

Page 42: ...tions 3 Right click the connection that you want to change and then click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation The Local Area Connection Properties window appears 4 Click the Networking tab 5 Under This connection uses the following items click either Internet Protocol Version 4 TCP IPv4 or Internet Protocol Version ...

Page 43: ...d Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Status window 4 Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 6 Click Yes to res...

Page 44: ... does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance How DoI RenewtheIP AddressonMyPC If your PC cannot access the Internet after the cable modem is online it is possible that your PC did not renew its IP address Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC...

Page 45: ...lick the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in the TCP IP window and then click Active in the TCP IP Options window Note In some cases the Load only when needed option does not appear If it appears select the option A check mark appears in the option 12 Verify that the Use 802 3 option locat...

Page 46: ...including email chat news and information services Your service provider will provide the software that you will need Can IWatchTV andSurfthe InternetattheSame Time Absolutely If you subscribe to cable television service you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal splitter Can IUse my Exis...

Page 47: ...he cable modem you should first connect the cable modem to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously TheCable Modemdoesnotregister acable connection The cable modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your cable modem will not function properly Contact your service provider to deter...

Page 48: ...al may need to diagnose and repair a problem with your telephone wiring Verify that the telephone company has removed the previous telephone service from your home telephone wiring Your telephone service may not be enabled from your cable telephony service provider Contact your cable telephony service provider for more information ...

Page 49: ...ble service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables If you are using the Ethernet connection verify that your TCP IP is properly installed and configured Verify that you have called your service provider and given them the serial number and MAC address of your cable modem If you are using a cable signal ...

Page 50: ......

Page 51: ... options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently 5 Chapter 5 Customer Information ...

Page 52: ... 527 0883 This document includes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2014 Cisco and or its affiliates All rights reserved July 2014 Part Number OL 31573 01 ...

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