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48

4023667 Rev C

Front Panel LED Status Indicator Functions

Front Panel LED Status Indicator Functions

Initial Power Up, Calibration, and Registration

The following chart illustrates the sequence of steps and the corresponding
appearance of the cable modem front panel LED status indicators during power up,
calibration, and registration on the network. Use this chart to troubleshoot the power
up, calibration, and registration process of your cable modem.

Note:

After the cable modem completes Step 10 (Registering with Call Agent), the

modem proceeds immediately to Normal Operations. See

Normal Operations

(on page 49).

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Summary of Contents for DPC2607

Page 1: ...P Protocol 20 How Do I Install USB Drivers 23 How Do I Mount the Modem on a Wall Optional 25 What Are the Requirements for Ethernet Network Devices 27 How Do I Select and Place Ethernet Network Devices 28 How Do I Connect Ethernet Network Devices 29 What Are the Requirements for USB Network Devices 31 How Do I Select and Place USB Network Devices 32 How Do I Connect USB Network Devices 33 How Do I...

Page 2: ...2 4023667 Rev C Having Difficulty 45 Tips for Improved Performance 47 Front Panel LED Status Indicator Functions 48 For Information 50 ...

Page 3: ...u are qualified to do so 20070112 SysInstaller 820 English Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Page 4: ...aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert 20070112 SysInstaller 820 German Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distint...

Page 5: ...provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet If this product connects to coaxial cable wiring be sure the cable system is grounded earthed Grounding provides some protection against voltage surges and built up static charges Protect the Product from Lightning For added protection unplug this apparatus during lightning storms or when unus...

Page 6: ...ides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Protect from Exposure to Moisture and Foreign Objects Do not use this apparatus near water WARNING Avoid electric shock and fire hazard Do not expose this product to liquids rain or moisture WARNING Avoid electric shock and fire hazard Unplug this p...

Page 7: ...he apparatus has been exposed to rain or moisture does not operate normally or has been dropped Check Product Safety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting o...

Page 8: ...rent from that to which the receiver is connected Consult the cable company or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with i...

Page 9: ... Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la class B est conforme à la norme NMB 003 du Canada 20060628 FCC Standard EU Certification This product conforms to the following European directives 2006 95 EC 2004 108 EC ...

Page 10: ... your DPC2607 or EPC2607 cable modem for high speed Internet or digital telephone service for your home or office Refer to the appropriate section in this guide for the specific information you need for your situation Contact your service provider for more information about subscribing to these services Benefits and Features Your new DPC2607 or EPC2607 offers the following outstanding benefits and...

Page 11: ...uroDOCSIS 1 0 networks Contains an EMTA supporting two line voice services Includes two RJ 11 telephony ports for connecting conventional telephones or fax machines Design and Function Includes the WebWizard graphical user interface for simple setup Features Plug and Play operation for easy set up and installation LED status indicators on the front panel provide an informative and easy to understa...

Page 12: ...One CD ROM containing the user s guide and the USB drivers If any of these items are missing or damaged please contact your service provider for assistance Notes You need a cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT a set top converter or a TV to the same cable connection as your wireless home gateway Cab...

Page 13: ...s always ON if three channels are used for channel bonding Note If the DS2 and DS3 LEDs are OFF and the ONLINE LED is ON this indicates that channel bonding is not active 5 US Upstream Indicates the status of the connection for sending data ON during normal operation 6 ONLINE ON when the cable modem is registered on the network and fully operational 7 1000 ON to indicate that a Gigabit Ethernet ca...

Page 14: ...nd 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines 3 ETHERNET 1000 RJ 45 Ethernet port connects to the GigE or 10 1000BASE T Ethernet port on your PC or your home network for a gigabit Ethernet connection 4 ETHERNET 10 100 RJ 45 Ethernet port connects to the 10 100BASE T or GigE port on your PC or your home network for a 10 100BASE T Ethernet con...

Page 15: ...lace your cable modem Consider these recommendations Position your PC and cable modem so that they are located near an AC power outlet Position your PC and cable modem so that they are located near both an existing cable input connection and an existing telephone outlet to eliminate the need to install additional cable or telephone outlets There should be plenty of room to guide the cables away fr...

Page 16: ...m System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed ...

Page 17: ...information The serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the cable modem The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC The following illustration shows a sample bar code label Write down these ...

Page 18: ... your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking options that are available to you Connecting the Modem for High Speed Data Service WARNING To avoid personal injury or damage to your equipment follow these steps in the exact order shown 1 Power off your PC and unplug it from the power source 2 Connect your PC to ...

Page 19: ...te and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the ONLINE LED status indicator on the front panel stops blinking and illuminates continuously 6 The next step in setting up your cable modem is to configure your Internet devices for Internet access Choose one of the following options If you want to use Ethernet connections you ...

Page 20: ...s the TCP IP protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address tab and...

Page 21: ...ows XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options If you are using the Windows XP Default Start Menu select Connect to choose Show all connections and then go to step 2 If you are using the Windows XP Classic Start Menu select Settings choose Network Connections click Local Area Connection and then go to step 3 2 Double click the Local Area Con...

Page 22: ...ht corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure If no you must power off your Macintosh 8 With the power off si...

Page 23: ...ROM drives in the Found New Hardware Wizard window and then click Next 6 Click Next in the Found New Hardware Wizard window The system searches for the driver file for your hardware device 7 After the system finds the USB driver the Digital Signature Not Found window opens and displays a confirmation message to continue the installation 8 Click Yes to continue the installation The Found New Hardwa...

Page 24: ...llation The Found New Hardware Wizard window reopens with a message that the installation has finished 6 Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use 7 Try to access the Internet If you cannot access the Internet go to Having Difficulty on page 45 If you still cannot access the Internet contact your servi...

Page 25: ... be able to easily reach the cable modem without strain Leave sufficient clearance between the bottom of the cable modem and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the cable modem can be removed for any required maintenance without disconnecting the cables Also verify that you have the following items Two wall anchors for...

Page 26: ...Optional Location and Dimensions of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the bottom of the modem Use the information on this page as a guide for mounting your modem to the wall ...

Page 27: ...nce WhatAre the Wiring Requirements for Ethernet Networking A number of factors can impact the practical limit of the network Although the cable modem is designed to support several Ethernet network devices it is important to view the characteristics of the entire network and not just each individual node The theoretical distance between two 10 100BASE T CAT 5 Ethernet hubs is 382 feet 100 meters ...

Page 28: ...e Best Location for My Ethernet Network Devices You should work with your service provider to choose the best location for your Ethernet network devices Consider these recommendations Location of two way cable outlets Distance of the Ethernet network devices from the cable modem Location of computers and other equipment from AC power outlets Ease of running Ethernet cable to the Ethernet network d...

Page 29: ...ust be properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to connect to any device To avoid personal injury follow the connection steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before connecting your cable modem to other devices Read the warnings and caution on this page Then follow...

Page 30: ... POWER connector on the back of the cable modem and then plug the cord into an AC power source 6 The cable modem begins an automatic search to locate and sign on to the network In some unusual circumstances this process may take up to 5 minutes The cable modem is ready for use when the ONLINE LED status indicator on the front panel stops blinking and illuminates continuously 7 Verify that all Ethe...

Page 31: ...C or other USB device to the USB port on the EMTA WhatAre the Wiring Requirements We recommend that you use the USB 1 1 cable provided with your modem Do I Need to Install USB Drivers on My Computer To use USB network devices you must have the correct USB drivers installed on your PC Refer to How Do I Install USB Drivers on page 23 for information on installing USB drivers ...

Page 32: ...etwork devices Where Is the Best Location for My USB Network Devices You should work with your service provider to choose the best location for your USB network devices Consider these recommendations Location of two way coaxial cable outlets Distance of the USB network devices from the cable modem Location of computers and other equipment from AC power outlets Ease of running USB cable to the USB ...

Page 33: ...properly insulated to prevent electrical shock Disconnect power from the cable modem before attempting to connect to any device To avoid personal injury follow these steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before connecting your cable modem to other devices Read the warnings and caution on this page Then follow the subsequent ...

Page 34: ...dem Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the cable modem and then plug the cord into an AC power source 6 The cable modem begins an automatic search to locate and sign on to the network This process may take up to 5 minutes The cable modem is ready...

Page 35: ...se and then click Renew The IP Configuration window displays a new IP address 5 Click OK to close the IP Configuration window you have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP Address on Windows NT 2000 or XP Systems 1 Click Start and then click Run The Run window opens 2 Type cmd in the Open field and clic...

Page 36: ... Advanced in the User Mode window and then click OK 10 Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in the TCP IP window and then click Active in the TCP IP Options window Note In some cases the Load only when needed option does not appear If it appears select the option A check mark appears...

Page 37: ...r to your current telephony service provider In some areas you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider You will need to give your service provider the following information The serial number of th...

Page 38: ...s of telephone equipment Note If you are using the cable modem to provide service to several telephones a professional installer can connect the cable modem to your existing home telephone wiring To minimize changes to the home telephone wiring you may want to locate the cable modem near an existing telephone outlet See How Do I Install the Modem for Telephone Service on page 40 for further instru...

Page 39: ...d telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devic...

Page 40: ...g telephone service WARNING To avoid personal injury follow the installation instructions in the exact order shown Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service Hazardous electr...

Page 41: ...rk The telephone port labeled Line 1 also supports multi line telephone devices Line 1 is supported on pins 3 and 4 and Line 2 is supported on pins 2 and 5 The use of telephones that require electrical connections to other RJ 11 pins requires an adapter 2 After all telephone connections are complete insert the AC power cord into the power connector on the back of the cable modem and then plug the ...

Page 42: ...al tone can be heard and that you can make and receive telephone calls This process may take several minutes Notes The TEL 1 and TEL 2 LED status indicators on the front panel of the cable modem illuminate when telephony service is enabled The TEL 1 or the TEL 2 LED status indicators on the front panel of the cable modem blink when the attached device is off the hook ...

Page 43: ... proper configuration of all hardware and software settings Contact your cable telephony service provider for more information about installation Q Can I use my existing phone number with the cable modem A Telephone numbers are portable in some areas Contact your telephone service provider for more information about using an existing telephone number Q Do I automatically receive high speed Interne...

Page 44: ... at the same time A Absolutely Telephone service is provided separately from Internet data services Internet surfing and other data services do not affect the quality of your telephone calls If these services are enabled by your cable service provider you can make telephone calls and surf the net at the same time ...

Page 45: ...want to use an Ethernet interface Ethernet cards available from your local PC or office supply retailer or from your service provider Q After my cable modem is connected how do I access the Internet A Your local service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your service provider will provide the s...

Page 46: ...tatus of the front panel status indicator lights The cable modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you should first connect the modem to the uplink port of the hub using the correct crossover cable The LINK LED of the hub will illuminate continuously The cable modem does not register a cable connection The modem...

Page 47: ... it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in How Do I Install USB Drivers on page 23 if you are using the USB connection Verify that you have called your service provider and giv...

Page 48: ...and the corresponding appearance of the cable modem front panel LED status indicators during power up calibration and registration on the network Use this chart to troubleshoot the power up calibration and registration process of your cable modem Note After the cable modem completes Step 10 Registering with Call Agent the modem proceeds immediately to Normal Operations See Normal Operations on pag...

Page 49: ...sent to or from the modem Blinks When a GigE device is connected and data is being transferred between the consumer premise equipment CPE and the cable modem Off When no device is connected to the GigE port 8 10 100 On When a device is connected to the Ethernet port and no data is being sent to or from the modem Blinks When an Ethernet device is connected and data is being transferred between the ...

Page 50: ...50 4023667 Rev C For Information For Information IfYou Have Questions If you have technical questions call Cisco Services for assistance Follow the menu options to speak with a service engineer ...

Page 51: ......

Page 52: ...s DOCSIS is a registered trademark of Cable Television Laboratories Inc EuroDOCSIS is a trademark of Cable Television Laboratories Inc Other third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1009R Product and service availability are subject to change without notice ...

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