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4028315 Rev A

101

Frequently Asked Questions

Q. Can I watch TV and surf the Internet at the same time?

A. Absolutely! If you subscribe to cable television service, you can watch TV and
use your residential gateway at the same time by connecting your TV and your
residential gateway to the cable network using an optional cable signal splitter.

Q. Can I run more than one device on the modem?

A. Yes. A single residential gateway will theoretically support up to 253 Ethernet
devices utilizing user-supplied Ethernet hubs or routers that you can purchase at
your local PC or office supply retailer.

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Summary of Contents for DPC2425

Page 1: ...em on a Wall Optional 16 What Are the System Requirements for Internet Service 20 What Are the Requirements for Telephone Service 21 How Do I Subscribe to High Speed Internet and Telephone Service 22 How Do I Connect My Gateway for Internet and Telephone Service 24 How Do I Configure My DOCSIS Residential Gateway 27 How Do I Troubleshoot My Internet Service Installation 93 Frequently Asked Questio...

Page 2: ...e operating instructions unless you are qualified to do so Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Page 3: ...Bedienungsanleitung aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las conte...

Page 4: ...he point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long...

Page 5: ...nsion cords or integral convenience receptacles For products that require battery power or other power sources to operate them refer to the operating instructions for those products Provide Ventilation and Select a Location Remove all packaging material before applying power to the product Do not place this apparatus on a bed sofa rug or similar surface Do not place this apparatus on an unstable s...

Page 6: ...on completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables Telephone Equipment Notice When using your telephone equipment basic safety precautions should a...

Page 7: ...the cable company or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The p...

Page 8: ...ed with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations...

Page 9: ...0385 Product Standard to Demonstrate Compliance of Radio Base Stations and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from 300 MHz to 40 GHz The minimum separation distance from the antenna to general bystander is 20 cm 7 9 inches Australia This system has been evaluated for...

Page 10: ...r your home or office Refer to the appropriate section in this guide for the specific information you need for your situation Contact your service provider for more information about subscribing to these services Benefits and Features Your new DPC EPC2425 residential gateway offers the following outstanding benefits and features Compliant with DOCSIS EuroDOCSIS 2 0 1 1 and 1 0 standards along with...

Page 11: ...n TR 068 compliant color coded interface ports and corresponding cables simplify installation and setup DOCSIS 5 compliant LED labeling and behavior provides a user and technician friendly method to check operational status and act as a troubleshooting tool Allows automatic software upgrades by your service provider ...

Page 12: ...rnet cable CAT5 RJ 45 One CD ROM If any of these items are missing or damaged please contact your service provider for assistance Notes You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your wireless residential gateway Cabl...

Page 13: ...gistered on the network and fully operational 5 ETHERNET 1 4 ON a device is connected to one of the Ethernet ports BLINKING indicates that data is being transferred over the Ethernet connection 6 WIRELESS LINK ON the Wireless Access Point is operational BLINKING indicates that data is being transferred over the wireless connection OFF indicates that the wireless access point has been disabled by t...

Page 14: ...ernet ports connect to the Ethernet port on your PC or your home network 4 REBOOT EMTA A momentary pressing 1 2 seconds of this switch reboots the EMTA Pressing the switch for more than ten seconds first causes a reset to factory default of all settings and then reboots the gateway CAUTION The Reset button is for maintenance purposes only Do not use unless instructed to do so by your cable or tele...

Page 15: ...ed for an additional RF coaxial outlet Choose a location for the residential gateway that is adjacent to your telephone equipment if you are using only one or two pieces of telephone equipment Note If you are using the residential gateway to provide service to several telephones a professional installer can connect the residential gateway to your existing home telephone wiring To minimize changes ...

Page 16: ...ides and the cables should be able to easily reach the residential gateway without strain Leave sufficient clearance between the bottom of the residential gateway and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the residential gateway can be removed for any required maintenance without disconnecting the cables Also verify that...

Page 17: ...4028315 Rev A 17 How Do I Mount the Modem on a Wall Optional Mount the modem as shown in one of the following illustrations ...

Page 18: ...s apart Note The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway 2 Are you mounting the residential gateway into a drywall or concrete surface where a wooden stud is available If yes go to step 3 If no drive the anchor bolts into the wall and install the mounting screws into the anchor bolts leave a gap of about 1 4 inch between the screw hea...

Page 19: ...e end of both mounting slots located in the back of the residential gateway over the mounting screws and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft Important Verify that the mounting screws securely support the residential gateway before you release the unit ...

Page 20: ...e You will also need an active cable input line and an Internet connection Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP ...

Page 21: ...ed each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone devices should use the center 2 pins of the RJ 11 connectors to connect to the residential gateway...

Page 22: ...g information The serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the residential gateway The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC The following illustration shows a sample bar code label Write d...

Page 23: ... account with your local service provider to use your residential gateway for telephone service When you contact your service provider you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider ...

Page 24: ...ternet access and you can share that Internet connection with other Internet devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various networking o...

Page 25: ...g device then unplug them from the power source 2 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the gateway Note To connect a TV DHCT set top box or VCR from the same cable connection you will need to install a cable signal splitter not included 3 Locate the yellow Ethernet cable Connect one end of the Ethernet cable to the Ethern...

Page 26: ...plug the AC power cord into an AC outlet to power up the gateway The residential gateway will perform an automatic search to locate and sign on to the broadband data network This process may take up 2 5 minutes The modem will be ready for use when the POWER DS US and ONLINE LEDs on the front panel of the gateway stop blinking and remain ON continuously 7 Plug in and power on your PC and other home...

Page 27: ... the WebWizard pages to customize your residential gateway to your needs rather than using the default settings The WebWizard pages in this section are organized in the order shown on the Setup page Important The WebWizard pages and the examples shown in this section are for illustration purposes only Your pages may differ from the pages shown in this guide Note If you are not familiar with the ne...

Page 28: ...ation and operation features About Your Modem Page Description The following table provides a description of each field within the About Your Modem page Field Name Description Name The name of the residential gateway Modem Serial Number A unique sequential series of alphanumeric characters provided to every modem during manufacturing Cable Modem MAC Address A unique alphanumeric address for the ca...

Page 29: ...sParametersAcquired rangingComplete ipComplete todEstablished securityEstablished psrsmTransferComplete registrationComplete operational accessDenied Vendor The name of the manufacturer Boot Revision Identifies the boot revision code version Software File Name and Revisions Section Field Name Description Firmware Name Identifies the name of the firmware Software Revision Identifies the revision ve...

Page 30: ...in to continue to the Setup page First Time Users The gateway ships from the factory without a factory assigned or default password Leave the user name and the password fields blank Then click OK to be directed to the Password Settings page Note You will be prompted to set up a password We highly recommend that you set up a password to prevent unatuthorized access to the settings of the gateway If...

Page 31: ...up Page Section Headings The Setup page is divided into the following section headings Basic Settings Advanced Settings Firewall Parental Control Wireless In the Setup page click the selections listed within these sections to access the WebWizard page for that selection A description of the selections available in each section follows next ...

Page 32: ...PC and to restore the RG configuration to your residential gateway if necessary Advanced Settings The following table provides a description of the pages available from within the Advanced Settings section of the Setup page Field Name Description Options Use this link to enable or disable advanced features on your network IP Address Filtering Use this link to configure IP address filters These fil...

Page 33: ...icing unauthorized access to its private network DMZ allows one IP address to be unprotected while others remain protected The DMZ is located between the Internet and an internal network s line of defense that is a combination of firewalls and bastion hosts Typically the DMZ contains devices accessible to Internet traffic such as Web HTTP servers FTP servers SMTP e mail servers and domain name sys...

Page 34: ...eless The following table provides a description of the pages available from within the Wireless section of the Setup page Field Name Description Basic Use this link to configure your wireless access point WAP parameters including service set identifier SSID and channel number Security Use this link to configure your WAP authentication and data encryption Using encryption and authentication preven...

Page 35: ... the settings of your network If you do choose to set up a password use a password that you can easily remember Do not forget your password Setup Basic Settings Password Settings The following illustration is an example of the Basic Settings Password Settings page To set up your password 1 To set up your password type your password in the Password field and then re type your password in the Re Ent...

Page 36: ...ettings Enable Disable time synchronization by Network Time protocol page to enable or disable time synchronization by Network Time protocol Note If you are not familiar with the time configuration procedures detailed in this section contact your service provider before you attempt to change any of the residential gateway default time synchronization configuration settings Click Set Time in the Ba...

Page 37: ...isable time synchronization by Network Time protocol page Field Name Description Current System Time Displays the current system time and date Network Time Protocol Allows you to enable or disable network time protocol Note The residential gateway will automatically use the time server in your broadband network Should there be no current time displayed or if the network time is incorrect enable Ne...

Page 38: ... entered as default servers Function Keys Key Description Apply Saves all additions edits and changes Add Server Allows you to add a network time server Remove Server Allows you to remove a network time server Under normal conditions you should use the default network settings In the event that the network time does not match your local time or if your system requires different settings to operate...

Page 39: ...of the fields within the Setup Basic Settings Network Configuration page Field Name Description LAN IP Address Displays the base IP address of the private home LAN and the WebWizard IP address Your residential gateway assigns private IP addresses to your attached computers by its internal dynamic host configuration protocol DHCP server IP Network Displays the address of the private LAN IP network ...

Page 40: ...ddress is valid Expires Displays the date and time your WAN IP address expires Host Name Displays the host name that is usually downloaded to your gateway by your ISP However some ISPs require this information to be entered manually If manual entry is required your ISP will provide the information for you to enter into this field Domain Name Displays the domain name that is usually downloaded to y...

Page 41: ...guration page Key Description Renew WAN IP Address Lease Forces a release and renewal of your WAN IP address Apply Saves the values you enter into the fields without closing the screen Configuring and Managing IPAddresses Use the Setup Basic Settings IP Management page to configure how your system manages and assigns IP addresses in your network Note If you are not familiar with the IP management ...

Page 42: ...ation is an example of the Setup Basic Settings IP Management page Setup Basic Settings IPManagement Page Description The following tables provide a description of the fields within the Setup Basic Settings IP Management page Field Name Description DHCP Server Allows you to enable or disable the DHCP server in the residential gateway ...

Page 43: ...mbined total of addresses reserved for static IP addresses for example the sum of the IP addresses between 2 and the value entered in the Starting Local Address field and the value entered in the Number of CPEs field Note The sum of the value entered in the Starting Local Address field and the value entered in the Number of CPEs field must always be 255 or less DHCP Client Lease Info Displays the ...

Page 44: ... making sure that there are no IP address conflicts on the network for example two devices using the same IP address Another example when using DMZ Host the IP address for the DMZ Host should always have the same IP address Note If you are not familiar with the Fixed CPE IP Assignment procedures detailed in this section contact your service provider before you attempt to change any of the resident...

Page 45: ...he range of the gateway s DHCP address pool can be reserved with this feature Note The factory configuration of your gateway sets aside IP addresses 192 168 0 2 through 192 168 0 9 for static IP addresses Function Keys Key Description Add Static IP Adds the Static IP address to the list of assigned IP addresses Remove Static IP Removes the Static IP address from the list of assigned IP addresses R...

Page 46: ...ith the procedures detailed in this section contact your service provider before you attempt to change any of the residential gateway default settings Click Save Configuration to your PC in the Basic Settings section of the Setup page to access the Setup Basic Settings Save RG Configuration to Local PC page Setup Basic Settings Save RG Configuration to Local PC Page The following illustration is a...

Page 47: ...tailed in this section contact your service provider before you attempt to change any of the residential gateway default advanced options settings Click Options in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Options page SetupAdvanced Settings Options Page The following illustration is an example of the Setup Advanced Settings Options page SetupAdvanced Se...

Page 48: ...teway To find the WAN IP address go to the Network Configuration page under Basic Settings You will find the gateway s WAN IP address list on this page Enter the WAN IP address of your gateway into the address field of any Web browser using the following format http xxx xxx xxx xxx 8080 where xxx xxx xxx xxx represents the WAN IP address of your gateway Be sure to follow the syntax exactly and the...

Page 49: ... Settings IPFiltering Page Description Use this link to specify and enable a range of IP addresses that cannot have access to the Internet Click Apply to apply and save your new IP address filter settings Configuring MACAddress Filters Use the Setup Advanced Settings MAC Filtering page to configure MAC address filters These filters allow you to deny or block access to the Internet by the individua...

Page 50: ... Click Apply to apply and save your new MAC address filter settings Setting Up MACAddress Filters The Block Pass drop down menu allows you to block or pass Internet access to the MAC addresses of the devices you list in the MAC Address Filters table The following table describes the function of the Block Pass drop down menu Field Name Description Block Listed Default Select Block to deny Internet ...

Page 51: ... If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default advanced port filtering settings Click Port Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Port Filtering page SetupAdvanced Settings Port Filtering Page The following illus...

Page 52: ...ult advanced port forwarding settings Click Port Forwarding in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Port Forwarding page SetupAdvanced Settings Port Forwarding Page The following illustration is an example of the Setup Advanced Settings Port Forwarding page SetupAdvanced Settings Port Forwarding Page Description The following example illustrates how...

Page 53: ...n the residential gateway detects outgoing data on a specific IP port number set in the Trigger Range the resulting ports set in the Target Range will open for incoming data If the system detects no outgoing traffic on the Trigger Range ports for a period of 10 minutes the Target Range ports close This is a safer method for opening specific ports for special applications such as video conferencing...

Page 54: ...ure to configure the Microsoft X Box Online Live for Internet gaming Note For most widely used applications including Microsoft X Box Online Live the built in firewall automatically maps and opens ports required for that application while the application is in use 1 In the first row enter 88 in both Start Port and End Port fields 2 In the same row select UDP from the drop down list in the Protocol...

Page 55: ...ed Settings DMZ Host page SetupAdvanced Settings DMZ Host Page The following illustration is an example of the Setup Advanced Settings DMZ Host page SetupAdvanced Settings DMZ Host Page Description Use this link to place a Private LAN IP device for example an FTP Mail or Web server directly on the Internet bypassing the firewall You set the server with a fixed IP address as a DMZ Host by entering ...

Page 56: ...lternative to using a private dedicated leased line for a private network Using industry standard encryption and authentication techniques an Internet Protocol Security IPsec VPN creates a secure connection that operates as if you were directly connected to your local network For example a VPN allows users to sit at home and connect to his her employer s corporate network and receive an IP address...

Page 57: ...tion Status Page with VPN Tunnel Configured The following illustration is an example of the Setup Advanced Settings VPN Termination Status page with a VPN tunnel configured SetupAdvanced Settings VPN Termination Status Page Description This section describes the section headings and field descriptions of the Setup Advanced Settings VPN Termination Status page This page allows you to create configu...

Page 58: ...gure Displays Edit or Delete keys used for settings management Add New Tunnel Allows you to create a new tunnel configuration When you click Add New Tunnel the VPN Setup page opens Event Log Allows you to access the Event Log page The Event Log page shows a history of VPN connections and activity in chronological order and also displays the IP address of both endpoints on the tunnel local and remo...

Page 59: ...Residential Gateway Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels click Add New Tunnel on the VPN Termination Status page The VPN Setup page opens The following illustration is an example of the VPN Setup page ...

Page 60: ...VPN tunnel after the tunnel is named and configured Click Apply to activate the selected setting Enabled or Disabled Function Keys The following table describes the function keys associated with the Tunnel section of the VPN Setup page Key Description Delete Tunnel Allows you to delete a tunnel Add New Tunnel Allows you to create a heading for the tunnel settings that you can select using the Tunn...

Page 61: ...g IP addresses Identity type Allows you to select the local Identity type from one of the following options WAN IP address of the router default User specified IP address Fully qualified domain name FQDN Email address This is the identity that the far endpoint will use for identification of the VPN termination point The remote VPN endpoint on the other end of the tunnel should match these settings...

Page 62: ... the subnet For Single IP address enter only the specific IP address For IP address range enter the starting and ending IP addresses Mask Allows you to enter Mask information based on the selected Address group type as follows For IP subnet enter the subnet mask For Single IP address enter only the specific IP address in the Subnet field Leave this field blank For IP address range enter the starti...

Page 63: ...Allows you to enter either the IP address or the FQDN of the remote endpoint depending on what Network Address type you selected IPsec Settings With VPN tunnels there are two phases of Security Association SA Phase 1 creates an Internet Key Exchange IKE SA When Phase 1 is complete Phase 2 creates one or more IPsec SAs that are then used to key IPsec sessions Field Description Pre shared key Allows...

Page 64: ...mended because it is more secure Phase 1 SA lifetime Allows you to enter the number of seconds for an individual rotating key to last until a re key negotiation between each endpoint occurs Smaller lifetimes are generally more secure since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does take up bandwidth so network throughput is sacrificed with ...

Page 65: ...maller lifetimes are generally more secure since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does take up bandwidth so network throughput is sacrificed with small lifetimes The default setting for Phase 2 is 3 600 seconds Configuring Firewall Protection Use the Setup Firewall Options page to configure webpage filtering and firewall protection Thi...

Page 66: ...tion of each field name within the Setup Firewall Options page Field Name Description Filter Proxy Enables disables proxy Filter Cookies Enables disables cookie blocking This feature filters the unsolicited delivery of cookies to devices from the Internet to devices in your private local network Cookies are computer files that contain personal information or Web surfing behavior data Filter Java A...

Page 67: ...rotect your private local network from Internet based hackers who attempt to gain unsolicited access your network by detecting open IP ports on your gateway IP Flood Detection Blocks malicious devices that are attempting to flood devices or networks with illegal broadcast packets Also referred to as broadcast storm Firewall Protection Enables disables the firewall When the firewall is enabled the ...

Page 68: ...s to the administrator in order for the administrator to monitor the firewall This section describes the section headings and fields descriptions of the Setup Firewall Event Logging page Field Name Description Enable Email Address Allows you to enter the e mail address of the person who monitors the firewall When an event occurs it will be logged and an email will be sent to this address automatic...

Page 69: ...ing page Key Description Apply Saves the values you enter into the fields without closing the screen E mail Log Allows you to force the system to send an e mail alert even if the E mail Alerts box is left unchecked Clear Log Allows you to clear all entries in the log Configuring Parental Control Use the Setup Parental Control User Setup page to configure parental controls on the residential gatewa...

Page 70: ... Internet access as defined by the access rules assigned to that user s profile Note Once you define and enable user profiles each user must sign on each time they wish to access the Internet The user can sign on when the pop up sign on screen appears in their web browser The user must enter their correct user name and password in order to gain Internet access Important Make sure to disable pop up...

Page 71: ...Password Re enter the same password for confirmation of the password in the previous field Trusted User Check this box if the currently selected user is to be designated a trusted user Trusted users are not subject to Internet access rules Content Rule Select the Content Rule for the current user profile Content Rules must first be defined by going to the Rules Configuration page You can access th...

Page 72: ...at follow next Current Used Rules Lists rules in use for the current user profile You can apply a maximum of four rules to each user profile Function Keys The following function keys appear on the Setup Parental Control User Setup page Key Description Add User Adds and saves a new user to the list of user profiles Remove User Removes the selected user from the list of user profiles Apply Saves all...

Page 73: ...ection headings and fields descriptions of the Setup Parental Control Basic Setup page This page allows you to create Internet access rules based on the content found in the URLs of Internet sites Field Name Description Parental Control Activation Allows you to enable or disable parental controls To enable parental controls select the Enable Parental Control check box and click Apply To disable pa...

Page 74: ...to create a list of keywords Any attempt to access a URL that contains any of the keywords in this list will be blocked by the gateway Blocked Domain List Allows you to create a list of Domains that the gateway should block access to Any attempt to access any of the Domains in this list will be blocked by the gateway Allowed Domain List Allows you to create a list of Domains to which the gateway a...

Page 75: ...ature blocks access to any Domain in the Domain List It will also block Domains any portion of which contains an exact match to entries in the list For example if you enter example com as a Domain any site that contains example com will be blocked Generally you do not want to include www in a Domain Name since doing so limits the blocking to only the site that matches that Domain Name exactly For ...

Page 76: ...ect the correct time of day contact your data service provider You can also adjust your settings to account for the difference Function Keys The following function keys appear on the Setup Parental Control Time of Day Access Filter page Key Description Add Allows you to add a new Time of Day access filter or rule Enter the name of the filter and click the Add key to add the filter to the list Time...

Page 77: ...u to track by user any attempts made by that user to access Internet sites that are restricted Field Name Description Last Occurrence Displays the time of the most recent attempt to access a restricted Internet site Target Displays the URL of the restricted site User Displays the user who attempted a restricted site Source Displays the IP address of the PC which was used when attempting to access ...

Page 78: ... Basic page click Apply to apply and save your wireless basic settings Field Name Description Access Point Allows you to turn the access point on the gateway on or off Service Set Identifier SSID The name assigned to this access point Note The factory default for the SSID field should contain the last 6 digits of the cable modem s MAC address as found on the label Basic Service Set Identifier BSSI...

Page 79: ...eless equivalent privacy WEP encryption keys and authentication Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the residential gateway default wireless security settings Click Security in the Wireless section of the Setup page to access the Setup Wireless Security page Important Your residential gat...

Page 80: ...the Setup Wireless Security page Setup Wireless Security Page The following illustration is an example of the Setup Wireless Security page Setup Wireless Security Page Description This section describes the section headings and fields descriptions of the Setup Wireless Security page Note If you make changes in the Setup Wireless Security page click Apply to apply and save your wireless security se...

Page 81: ...cess to your wireless network to only authorized computers or users Authentication does not protect the data you send over the wireless network connection You must enable encryption to protect data that is transmitted over your wireless network WPA WPA2 Encryption Allows you to select a WPA WPA2 security method The factory default security is WPA PSK TKIP Temporal Key Integrity Protocol data encry...

Page 82: ... exactly as they appear in the in wireless gateway fields in the preceding illustration of the Setup Wireless Security page RADIUS Server Allows you to enter the IP address of the RADIUS server used for authentication and encryption key derivation This field is used with 802 1x and WPA Network Authentication The factory default for this field is 0 0 0 0 RADIUS Port Determines the port number of th...

Page 83: ...s enabled Notes Static key authentication uses one of the four encryption keys as defined below to encrypt your data You must manually change keys The keys do not change or rotate automatically as they do with TKIP 64 bit and 40 bit encryption are two different names for the same encryption 128 bit and 104 bit encryption are two different names for the same encryption Shared Key Authentication All...

Page 84: ...Key values You will need these Key values when you set up your client wireless adapter The Key values in each wireless network device must match Network Keys 1 through 4 128 bit keys Select these keys for use with Encryption Mode set to 128 bit encryption Enter 13 byte values for a Key You do not have to set all four Keys Usually only one is needed for a home network Each value is represented in h...

Page 85: ...uired to communicate with the network Although not required for WEP operation use of a PassPhrase can simplify the configuration and setup of each of your client wireless adapters Using a PassPhrase eliminates the need to manual enter lengthy encryption keys and reduces the chance of error associated with entering entry of large numbers Important Click Generate WEP Keys when complete WiFi Protecte...

Page 86: ...s Apply Saves all additions edits and changes Start WPS Starts WPS after you select your WPS Method Configuring Wireless Data Rates and WiFi Thresholds Use the Setup Wireless Advanced page to configure your WAP data rates and wireless fidelity WiFi thresholds Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change ...

Page 87: ...ot change the default wireless settings that are shown in the preceding illustration unless you are instructed to do so by your service provider Setup Wireless Advanced Page Description This section describes the section headings and fields descriptions of the Setup Wireless Advanced page Note If you make changes in the Setup Wireless Advanced page click Apply to apply and save your wireless advan...

Page 88: ...you to prioritize 802 11g communication when there is a mix of 802 11b and 802 11g devices in the wireless network using one of the following options Auto factory default Maximize 802 11g performance in networks with a mix of 802 11b and 802 11g wireless client devices Off Maximum performance Networks with 802 11g only wireless client devices Xpress Technology Allows you to enable or disable Xpres...

Page 89: ...should be set equivalent to the maximum Ethernet frame size allowable on the link including overhead 1536 bytes Lesser settings can damage data throughput as large frames could be fragmented or collisions could occur The factory default is 2346 RTS Threshold Determines at what packet size beyond which the ready to send clear to send RTS CTS mechanism is invoked The factory default is 2347 Short Re...

Page 90: ...ns from the drop down list Disable factory default No access restrictions based on MAC address of wireless access devices Allow Allows wireless access to only the MAC addresses listed in the Access List Deny Denies wireless access to only the MAC address listed in the Access List Closed Network Allows you to disable or enable the network to access by wireless clients When ON is selected the access...

Page 91: ...List Remove Removes entries from the Access List Add Adds a client to the Access List using the MAC address of the client Configuring Remote Bridges Use the Setup Wireless Bridging page to configure your configure remote bridges Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the wireless home gatewa...

Page 92: ...gure My DOCSIS Residential Gateway Setup Wireless Bridging Page Description The Setup Wireless Bridging page allows you to Enable or Disable wireless bridging and to add remote bridges Click Apply to apply and save your new settings ...

Page 93: ...and that it supports two way service Verify that TCP IP is properly installed and configured on all devices if you are using the Ethernet connections Verify that you have called your service provider and given them the serial number and MAC address of your residential gateway If you are using a cable signal splitter so that you can connect the cable signal to other devices remove the splitter and ...

Page 94: ... factors can impact the practical limit of the network Although the residential gateway is designed to support several Ethernet network devices it is important to view the characteristics of the entire network and not just each individual node The theoretical distance between two 10 100BASE T CAT 5 Ethernet hubs is 382 feet 100 meters Contact your service provider or consult the documentation for ...

Page 95: ...n selecting the appropriate wireless network devices for your home or office network You should work with your service provider to choose the best location for your wireless network devices Consider these recommendations Distance from the residential gateway to the wireless network devices Do not place the residential gateway near metallic surfaces that may block the wireless communications path W...

Page 96: ...address 5 Click the X in the upper right corner of the window to close the Command Prompt window You have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP address on Windows 95 98 98SE and ME Systems 1 Click Start and then click Run to open the Run window 2 Type winipcfg in the Open field and click OK to execute th...

Page 97: ...ocol TCP IP Select Internet Protocol TCP IP then click the Properties button below the white box on the right hand side 4 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK 5 Click OK at the bottom of the properties box to close the box At this point your PC will automatically request and re...

Page 98: ...t in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address tab and then select Obtain an IP address automatically 9 Click the Gateway tab and verify that these fields are empty If they are not empty highlight and delete all information from the fields 10 Click the DNS Conf...

Page 99: ...at steps 1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance Q What if I don t subscribe to telephone service from my cable operator can I still use the residential gateway to make and receive phone calls A No Telephone service is enabled for ...

Page 100: ...the quality of your telephone calls If these services are enabled by your cable service provider you can make telephone calls and surf the net at the same time Q What if I don t subscribe to cable TV A If cable TV is available in your area data service may be made available with or without subscribing to cable TV service Contact your local service provider for complete information on cable service...

Page 101: ...idential gateway at the same time by connecting your TV and your residential gateway to the cable network using an optional cable signal splitter Q Can I run more than one device on the modem A Yes A single residential gateway will theoretically support up to 253 Ethernet devices utilizing user supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer ...

Page 102: ... are using a different cable your residential gateway will not function properly Contact your service provider to determine whether you are using the correct cable Verify that you have followed the procedures in How Do I Troubleshoot My Internet Service Installation There is no dial tone when I lift the telephone handset Your telephone wiring may be connected to the wrong RJ 11 port on the residen...

Page 103: ...e illuminated Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have called your service provider and given them the serial number and MAC address of your residential...

Page 104: ...ndicator Self Test Downstream Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File 1 POWER On On On On On On 2 DS On Blinking On On On On 3 US On Off Off Blinking On On 4 ONLINE On Off Off Off Off Blinking 5 LAN1 LAN4 On On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking 6 WIRELESS Off On or Blinking On or Blinking On or Blinki...

Page 105: ...onnected to the Ethernet port and no data is being sent to or from the modem Blinks When only one Ethernet device is connected and data is being transferred between the consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the Ethernet ports 6 WIRELESS On When the wireless access point is enabled and operational Blinks When data is being transferred betw...

Page 106: ...ditions to show when you have been denied network access Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking 1 time per second 2 DS Slow Blinking 1 time per second 3 US Slow Blinking 1 time per second 4 ONLINE Slow Blinking 1 time per second 5 LAN1 LAN4 Slow Blinking 1 time per second 6 WIRELESS On 7 TEL 1 Off 8 TEL 2 Off ...

Page 107: ...4028315 Rev A 107 For Information For Information IfYou Have Questions If you have technical questions contact your local cable service provider ...

Page 108: ...ent is subject to change without notice No part of this document may be reproduced in any form without the express written permission of Cisco Systems Inc Software and Firmware Use The software described in this document is protected by copyright law and furnished to you under a license agreement You may only use or copy this software in accordance with the terms of your license agreement The firm...

Page 109: ......

Page 110: ...ncludes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2008 Cisco Systems Inc All rights reserved Printed in United States of America November 2008 Part Number 4028315 Rev A ...

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