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1-58

Cisco ONS 15600 SDH Troubleshooting Guide, R8.0

July 2010

Chapter 1 General Troubleshooting

1.7.2 Browser Stalls When Downloading JAR Files From TSC Card

Symptom

The browser stalls or hangs when downloading Cisco Transport Controller JAR files from the

TSC card.

Table 1-7

describes the potential cause of the symptom and the solution.

Disable the VirusScan Download Scanning

Step 1

From the Windows start menu, choose

Programs > Network Associates > VirusScan Console

Step 2

Double-click the

VShield

icon listed in the VirusScan Console dialog box.

Step 3

Click the

Configure

button on the lower part of the Task Properties window.

Step 4

Click the

Download Scan

icon next to the System Scan Properties dialog box.

Step 5

Uncheck the

Enable Internet download scanning

check box.

Step 6

Click

Yes

when the warning message appears.

Step 7

Click

in the System Scan Properties dialog box.

Step 8

Click

in the Task Properties window.

Step 9

Close the McAfee VirusScan window.

1.7.3 Cisco Transport Controller Does Not Launch

Symptom

CTC does not launch and usually an error message appears before the login screen appears.

Table 1-8

describes the potential causes of the symptom and the solutions.

Table 1-7

Browser Stalls When Downloading JAR Files From TSC Card

Possible Problem

Solution

McAfee VirusScan
software might be
interfering with the
operation. The problem
occurs when the
VirusScan Download
Scan is enabled on
McAfee VirusScan 4.5
or later.

Run the CTC installation wizard to preinstall the CTC JAR files.

Disable the VirusScan Download Scan feature. See the

“Disable the

VirusScan Download Scanning” procedure on page 1-58

Summary of Contents for Cisco ONS 15600 SDH

Page 1: ...c 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco ONS 15600 SDH Troubleshooting Guide Product and Documentation Release 8 0 July 2010 Text Part Number 78 17712 01 ...

Page 2: ...ment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or...

Page 3: ...al Loopbacks 1 4 1 1 3 1 General Behavior 1 4 1 1 3 2 Card Behavior 1 4 1 1 4 Cross Connect XC Loopbacks 1 5 1 2 Troubleshooting Optical Circuit Paths With Loopbacks 1 6 1 2 1 Perform a Facility Loopback or Payload Loopback on a Source Node Optical Port 1 7 Create the Facility Loopback or Payload Loopback on the Source Optical Port 1 8 Test and Clear the Facility Loopback or Payload Loopback Circu...

Page 4: ...28 1 3 Troubleshooting an Ethernet Circuit Path With Loopbacks 1 29 1 3 1 Perform a Facility Loopback on a Source Node Ethernet Port 1 29 Create the Facility Loopback on the Source Node Ethernet Port 1 30 Test and Clear the Facility Loopback Circuit 1 30 Test the ASAP Card 1 31 1 3 2 Perform a Terminal Loopback on a Source Node Ethernet Port 1 32 Create the Terminal Loopback on a Source Node Ether...

Page 5: ...nch Java 1 54 Reconfigure the PC Operating System and the Browser 1 54 1 6 8 Unable to Verify the NIC Connection on your PC 1 55 1 6 9 TCP IP Connection is Lost 1 56 Ping the ONS 15600 1 56 1 7 CTC Operation Troubleshooting 1 57 1 7 1 Cisco Transport Controller Installation Wizard Hangs 1 57 Abort the Stalled Installation Wizard 1 57 1 7 2 Browser Stalls When Downloading JAR Files From TSC Card 1 ...

Page 6: ...er and Cabling 1 69 1 9 1 Bit Errors Appear for an Optical Traffic Card 1 70 1 9 2 Faulty Fiber Optic Connections 1 70 Verify Fiber Optic Connections 1 70 Crimp Replacement CAT 5 Cables 1 72 1 9 3 Optical Traffic Card Transmit and Receive Levels 1 74 1 10 Power Supply Problems 1 74 Isolate the Cause of Power Supply Problems 1 75 C H A P T E R 2 Alarm Troubleshooting 2 1 2 1 Alarm Indexes by Defaul...

Page 7: ...NMIS Alarm 2 20 2 6 9 AU AIS 2 21 Clear the AU AIS Condition 2 21 2 6 10 AUD LOG LOSS 2 21 Clear the AUD LOG LOSS Condition 2 21 2 6 11 AUD LOG LOW 2 22 2 6 12 AU LOP 2 22 Clear the AU LOP Alarm 2 22 2 6 13 AUTORESET 2 23 Clear the AUTORESET Alarm 2 23 2 6 14 AUTOSW AIS SNCP 2 24 Clear the AUTOSW AIS SNCP Condition 2 24 2 6 15 AUTOSW LOP SNCP 2 24 Clear the AUTOSW LOP SNCP Condition 2 25 2 6 16 AU...

Page 8: ...arm 2 32 2 6 28 CONTBUS IO A 2 33 Clear the CONTBUS IO A Alarm 2 33 2 6 29 CONTBUS IO B 2 34 Clear the CONTBUS IO B Alarm 2 34 2 6 30 CONTCOM 2 35 Clear the CONTCOM Alarm 2 35 2 6 31 CTNEQPT PB A 2 35 Clear the CTNEQPT PB A Alarm 2 36 2 6 32 CTNEQPT PB B 2 37 Clear the CTNEQPT PB B Alarm 2 37 2 6 33 CXCHALT 2 38 Clear the CXCHALT Alarm 2 38 2 6 34 DATAFLT 2 38 Clear the DATAFLT Alarm 2 38 2 6 35 D...

Page 9: ... the EQPT PIM PPM Alarm 2 47 2 6 51 E W MISMATCH 2 48 Clear the E W MISMATCH Alarm with a Physical Switch 2 48 Clear the E W MISMATCH Alarm in CTC 2 49 2 6 52 EXERCISE RING FAIL 2 50 Clear the EXERCISE RING FAIL Condition 2 50 2 6 53 EXERCISE SPAN FAIL 2 50 Clear the EXERCISE SPAN FAIL Condition 2 50 2 6 54 EXT 2 51 Clear the EXT Alarm 2 51 2 6 55 EXTRA TRAF PREEMPT 2 51 Clear the EXTRA TRAF PREEM...

Page 10: ...RING Condition 2 60 2 6 71 FE MANWKSWPR SPAN 2 60 2 6 72 FEPRLF 2 60 Clear the FEPRLF Alarm on an MS SPRing 2 61 2 6 73 FE SF SPAN 2 61 2 6 74 FORCED REQ 2 61 Clear the FORCED REQ Condition 2 61 2 6 75 FORCED REQ RING 2 61 Clear the FORCED REQ RING Condition 2 62 2 6 76 FORCED REQ SPAN 2 62 Clear the FORCED REQ SPAN Condition 2 62 2 6 77 FRCDSWTOINT 2 62 2 6 78 FRCDSWTOPRI 2 63 2 6 79 FRCDSWTOSEC ...

Page 11: ... PIM PPM 2 71 Clear the IMPROPRMVL EQPT PIM PPM Alarm 2 71 2 6 101 IMPROPRMVL EQPT for the SSXC or TSC Card 2 73 Clear the IMPROPRMVL SSXC TSC Alarm 2 73 2 6 102 IMPROPRMVL FAN 2 73 Clear the IMPROPRMVL FAN Alarm 2 73 2 6 103 IMPR XC 2 74 2 6 104 INCOMPATIBLE SEND PDIP 2 74 Clear the INCOMPATIBLE SEND PDIP Alarm 2 74 2 6 105 INCOMPATIBLE SW 2 74 Clear the INCOMPATIBLE SW Alarm 2 75 2 6 106 INTRUSI...

Page 12: ...P 2 83 Clear the LOP P Alarm 2 83 2 6 122 LO RXPOWER 2 84 2 6 123 LOS BITS 2 84 Clear the LOS BITS Alarm 2 84 2 6 124 LOS STMN 2 84 Clear the LOS STMN Alarm 2 84 2 6 125 LO TXPOWER 2 86 2 6 126 LPBKCRS 2 86 Clear the LBKCRS Condition 2 86 2 6 127 LPBKFACILITY GIGE 2 86 Clear the LPBKFACILITY GIGE Condition 2 87 2 6 128 LPBKFACILITY STMN 2 87 Clear the LBKFACILITY STMN Condition 2 87 2 6 129 LPBKPA...

Page 13: ...MEM FAN Alarm 2 95 2 6 147 MFGMEM for the PIM PPM SSXC Traffic Card or TSC Card 2 95 Clear the MFGMEM Alarm for the PIM PPM SSXC Traffic Card or TSC Card 2 95 2 6 148 MS AIS 2 96 Clear the MS AIS Condition 2 96 2 6 149 MS DEG 2 97 Clear the MS DEG Condition 2 97 2 6 150 MS EOC 2 97 Clear the MS EOC Alarm 2 97 2 6 151 MS EXC 2 98 Clear the MS EXC Condition 2 98 2 6 152 MS RFI 2 98 Clear the MS RFI ...

Page 14: ...106 2 6 170 ROLL 2 106 2 6 171 ROLL PEND 2 106 2 6 172 RS EOC 2 107 Clear the RS EOC Alarm 2 107 2 6 173 SFTWDOWN 2 109 2 6 174 SNTP HOST 2 110 Clear the SNTP HOST Alarm 2 110 2 6 175 SSM DUS 2 110 2 6 176 SSM FAIL 2 111 Clear the SSM FAIL Alarm 2 111 2 6 177 SSM OFF 2 111 2 6 178 SSM SMC 2 111 2 6 179 SSM STU 2 111 Clear the SSM STU Condition 2 112 2 6 180 SWTOPRI 2 112 2 6 181 SWTOSEC 2 112 2 6 ...

Page 15: ...res 2 121 2 8 1 Node and Ring Identification Change Visibility and Termination 2 121 Identify an MS SPRing Ring ID or Node ID Number 2 121 Change an MS SPRing Ring ID Number 2 121 Change an MS SPRing Node ID Number 2 121 Verify Node Visibility for Other Nodes 2 122 2 8 2 Protection Switching Lock Initiation and Clearing 2 122 Initiate a 1 1 Protection Port Force Switch Command 2 122 Initiate a 1 1...

Page 16: ... with a Card Pull Reseat 2 132 Replace an SSXC Card 2 132 Replace an I O Card 2 133 Replace a TSC Card 2 135 Replace an ASAP Carrier Module 2 136 Replace an ASAP 4PIO PIM Module 2 137 Replace an ASAP SFP PPM Module 2 137 2 8 5 Verify or Create Node DCC Terminations 2 138 Set the Optical Power Received Nominal Value 2 138 C H A P T E R 3 Transient Conditions 3 1 3 1 Transients Indexed By Alphabetic...

Page 17: ...LOGIN FAIL ONALRDY 3 5 3 3 17 LOGIN FAILURE PSWD 3 6 3 3 18 LOGOUT IDLE USER 3 6 3 3 19 MSSP RESYNC 3 6 3 3 20 PM TCA 3 6 3 3 21 PSWD CHG REQUIRED 3 6 3 3 22 SESSION TIME LIMIT 3 6 3 3 23 SWFTDOWNFAIL 3 6 3 3 24 USER LOCKOUT 3 7 3 3 25 USER LOGIN 3 7 3 3 26 USER LOGOUT 3 7 3 3 27 WKSWBK 3 7 3 3 28 WKSWPR 3 7 C H A P T E R 4 Error Messages 4 1 I N D E X ...

Page 18: ...Contents xviii Cisco ONS 15600 SDH Troubleshooting Guide R8 0 July 2010 ...

Page 19: ...ntermediate Node STM N Port 1 16 Figure 1 10 Terminal Loopback on an Intermediate Node STM N Port 1 20 Figure 1 11 Facility Loopback Indicator 1 20 Figure 1 12 Facility Loopback Path to a Destination Node STM N Port 1 23 Figure 1 13 Facility Loopback on a Circuit Source Ethernet Port 1 30 Figure 1 14 Facility Loopback on an Intermediate Node Ethernet Port 1 35 Figure 1 15 Terminal Loopback on an I...

Page 20: ...Figures xx Cisco ONS 15600 SDH Troubleshooting Guide R8 0 July 2010 ...

Page 21: ...er Does Not Recognize the Node 1 63 Table 1 13 Username or Password Mismatch 1 64 Table 1 14 No IP Connectivity Exists Between Nodes 1 64 Table 1 15 No IP Connectivity Exists Between Nodes 1 65 Table 1 16 DCC Connection Lost 1 66 Table 1 17 Loss of IP Communication in Segmented OSPF Area 1 66 Table 1 18 ONS 15600 Switches Timing Reference 1 67 Table 1 19 Holdover Synchronization Alarm 1 67 Table 1...

Page 22: ...15600 SDH Alarm List by Logical Object in Alarm Profile 2 8 Table 2 9 Path Alarm Hierarchy 2 12 Table 2 10 Facility Alarm Hierarchy 2 12 Table 2 11 Near End Alarm Hierarchy 2 13 Table 2 12 Far End Alarm Hierarchy 2 13 Table 2 13 TSC Card Level Indicators 2 119 Table 2 14 TSC Card Network Level Indicators 2 119 Table 2 15 SSXC Card Level Indicators 2 120 Table 2 16 STM N Card Level Indicators 2 120...

Page 23: ... organization of this guide and describes the conventions that convey instructions and other information This section provides the following information Revision History Document Objectives Audience Related Documentation Document Conventions Obtaining Optical Networking Information Obtaining Documentation and Submitting a Service Request ...

Page 24: ... detailed card specifications hardware and software feature descriptions network topology information and network element defaults Date Notes March 2007 Added this Revision History Table November 2007 Updated RS EOC alarm description in the Alarm Procedures section of Chapter 2 Alarm Troubleshooting March 2008 Removed references to the APSMM alarm not supported in ONS 15454 SDH from the Alarm Inde...

Page 25: ... 8 0 Provides Transaction Language One TL1 command and autonomous message set information for novice Cisco ONS 15454 SDH and Cisco ONS 15600 SDH TL1 users Release Notes for the Cisco ONS 15600 SDH Release 8 0 Provides caveats closed issues and new feature and functionality information For an update on End of Life and End of Sale notices refer to http cisco com en US products hw optical ps4533 prod...

Page 26: ...n Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raadplegen BEWAAR DEZE INSTRUCTIES Varoitus TÄRKEITÄ TURVALLISUUSOHJEITA Tämä varoitusmerkki merkitsee vaaraa Tilanne voi aiheuttaa ruumiillisia vammoja Ennen kuin käsittelet laitteistoa huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onn...

Page 27: ... Du er i en situasjon som kan føre til skade på person Før du begynner å arbeide med noe av utstyret må du være oppmerksom på farene forbundet med elektriske kretser og kjenne til standardprosedyrer for å forhindre ulykker Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE PÅ DISSE INSTRUKSJONENE Aviso INSTRUÇ...

Page 28: ...g i en situation som kan leda till personskada Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning SPARA DESSA ANVISNINGAR ...

Page 29: ...ração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRUÇÕES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse Før du begynder arbejde på udstyr skal du være opmærksom på de involverede risici der er ved elektriske k...

Page 30: ...xxx Cisco ONS 15600 SDH Troubleshooting Guide R8 0 July 2010 About this Guide ...

Page 31: ...ort Products Safety and Compliance Information document that accompanied the product This publication describes the international agency compliance and safety information for the Cisco ONS 15600 systems It also includes translations of the safety warnings that appear in the ONS 15600 SDH system documentation Cisco Optical Networking Product Documentation CD ROM Optical networking related documenta...

Page 32: ...ee the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are a free serv...

Page 33: ... 1 3 Troubleshooting an Ethernet Circuit Path With Loopbacks page 1 29 Explains how to perform the tests described in the 1 1 Network Troubleshooting Tests section on page 1 2 for Gigabit Ethernet GIGE ASAP card ports The remaining sections describe symptoms problems and solutions that are categorized according to the following topics 1 4 Using CTC Diagnostics page 1 48 Provides procedures for tes...

Page 34: ...ons tab You can change this behavior for the LPBKFACILITY LPBKPAYLD and LPBKTERMINAL alarms To display these alarms on the Alarms tab set the NODE general ReportLoopbackConditionsOnPortsInLocked maintenance to TRUE on the NE Defaults tab 1 1 1 Facility Loopbacks The following sections give general information about facility loopback operations and specific information about ONS 15600 SDH card loop...

Page 35: ... allows you to specify that loopback conditions be reported as alarms even though the port or circuit is Locked maintenance In addition to the Conditions window listing the following behaviors occur If an electrical or optical port is in the Locked enabled disabled service state it injects an alarm indication signal AIS upstream and downstream When an electrical or optical port is placed in the Lo...

Page 36: ...passes through the SSXC card and loops back from the card with the loopback Figure 1 2 shows a terminal loopback on an ASAP card The test set traffic enters the optical or Ethernet port and travels through the cross connect card to the optical port A terminal loopback turns the signal around before it reaches the LIU and sends it back through the SSXC card to the card This test verifies that the S...

Page 37: ...g a two fiber or four fiber MS SP Ring span into a terminal loopback state That is a span lockout of one side such as the east side of a two fiber MS SP Ring is required before operating a facility loopback on the same east side of the ring A span lockout of one protection side such as the east protection side of a four fiber MS SP Ring is required before operating a terminal loopback on the same ...

Page 38: ... verify with the manufacturer that you are using the most current test equipment Some test equipment has demonstrated false high jitter readings caused by accumulated jitter dependencies within the test equipment 1 2 Troubleshooting Optical Circuit Paths With Loopbacks Facility loopbacks or payload loopbacks terminal loopbacks and cross connect XC loopback circuits are often used together to test ...

Page 39: ...inal loopback on the destination node STM N port Note Facility and terminal loopback tests require on site personnel 1 2 1 Perform a Facility Loopback or Payload Loopback on a Source Node Optical Port The STM 16 card or ASAP card optical port facility loopback test is performed on the node source port in the network circuit Likewise for the STM 64 payload loopback In the testing situation used in ...

Page 40: ...ntenance from the Admin State column for the port being tested If multiple ports are available select the appropriate row for the desired port c Click Apply Step 4 Create the loopback On the Maintenance tab click the correct subtab For an STM 16 card or STM 64 card click the Loopback Port tabs For an ASAP card click the Optical Loopback Port tabs Step 5 Choose the loopback type Note If multiple po...

Page 41: ...d replace it with a known good one Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 123 For more information refer to the Maintain the Node chapter of the Cisco ONS 15600 ...

Page 42: ...loopback on a source optical port Figure 1 7 Terminal Loopback on a Source Node STM N Port Caution Performing a loopback on an in service circuit is service affecting Note Terminal loopbacks require on site personnel Complete the Create the Terminal Loopback on a Source Node Optical Port procedure on page 1 10 Create the Terminal Loopback on a Source Node Optical Port Step 1 Connect an optical tes...

Page 43: ...og box leave all defaults Click Finish Step 3 Confirm that the newly created circuit appears on the Circuits tab list as a two way circuit Note It is normal for the LPBKTERMINAL STMN condition on page 2 90 to appear during a loopback setup The condition clears when you remove the loopback Step 4 Create the terminal loopback on the destination port being tested a In node view double click the ASAP ...

Page 44: ... able to replace this part rather than the entire card Step 2 If the errors are being observed on one port but not all ports of the ASAP you might only need to replace that SFP PPM Remove the errored SFP PPM and replace it with a known good SFP PPM by completing the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 SDH Procedure Guide Step 3 If all SFPs ...

Page 45: ...lete the 1 2 3 Perform an XC Loopback on the Source Optical Port procedure on page 1 13 1 2 3 Perform an XC Loopback on the Source Optical Port Note This procedure is performed from an STM N card or ASAP card optical port to test the cross connect circuit connection Note You can perform an XC loopback on either the circuit source working or the protect port of a 1 1 protection group Note XC loopba...

Page 46: ...e Edit Circuit dialog box click the State tab d Choose Locked maintenance from the Target Circuit Admin State drop down list e Click Apply f Click Yes in the confirmation dialog box Step 4 Use CTC to set up the XC loopback on the circuit being tested a In node view double click the STM N card to display the card view b Click the Maintenance Loopback VC3 or VC4 tabs or Maintenance Optical Loopback ...

Page 47: ... a problem is present with the alternate SSXC e Click Refresh until the tab shows that the alternate copy you selected is now the preferred copy The Currently Used field will show the newly selected preferred copy Step 2 Resend test traffic on the XC loopback circuit The test traffic now travels through the alternate cross connect card Step 3 If the test set indicates a faulty circuit assume the c...

Page 48: ...he card is not shown to be defective you are finished with testing Step 4 Complete the Replace an SSXC Card procedure on page 2 133 for the defective card Perform Step 5 Step 5 If the test set indicates a good circuit the cross connect card might have had a temporary problem that was cleared by the side switch Clear the XC loopback circuit a Click the Circuits tab b Choose the XC loopback circuit ...

Page 49: ... the facility loopback on the test port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose the type such as VC_HO_PATH_CIRCUIT and circuit number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as Opt1toOpt3 e Leave the Bidirectional check box checked f Click Next g In the Circuit Cre...

Page 50: ...s not already sending traffic send test traffic on the loopback circuit Step 2 Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Step 3 If the test set indicates a good circuit no further testing is necessary with the facility loopback Clear the facility loopback from the port a Click the Maintenance Loopback Por...

Page 51: ... None from the Loopback Type column for the port being tested c Choose the appropriate state Unlocked Locked disabled Locked maintenance Unlocked automaticInservice from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step 6 Clear the loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click...

Page 52: ...use the test set equipment consult the manufacturer a If you just completed the 1 2 4 Perform a Facility Loopback or Payload Loopback on an Intermediate Node Optical Port section on page 1 16 leave the optical test set hooked up to the source node port b If you are starting the current procedure without the optical test set hooked up to the source port use appropriate cabling to attach the Tx and ...

Page 53: ...o the node view of the intermediate node Choose View Go To Other Node from the menu bar Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the card that requires the loopback c Click the Maintenance Loopback Port tabs d Select Locked maintenance from the Admin State column If this is a multiport card select the row appropriate for the des...

Page 54: ...he loopback circuit with a known good card Step 3 If the test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support at 1 800 553 2447 Step 4 Complete the Replace an I O Card procedure on page 2 134 for the defective card Step 5 Clear the terminal loopback on the port a Double click the sou...

Page 55: ...Loopback on a Destination Node Optical Port Step 1 Connect an optical test set to the STM N or ASAP optical port you are testing If you are starting the current procedure without the optical test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port Note For specific pro...

Page 56: ...n node view double click the card that requires the loopback c Click the Maintenance Loopback Port tabs or Maintenance Optical Loopback Port tabs d Select Locked maintenance from the Admin State column If multiple ports are available select the row appropriate for the desired port e For an ASAP card or STM 16 card select Facility from the Loopback Type column For an STM 64 card select Payload If m...

Page 57: ...eady occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 123 For more information refer to the Maintain the Node chapter of the Cisco ONS 15600 SDH Procedure Guide Step 2 Resend test traffic on the loopback circuit with a known good card installed Step 3 If the test set indicates a good circuit the problem was probably the defective card Ret...

Page 58: ...reate the Terminal Loopback on a Destination Node Optical Port Step 1 Connect an optical test set to the ASAP card optical port you are testing If you are starting the current procedure without the optical test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port Note F...

Page 59: ...ple ports are available select the row appropriate for the desired port e Select Terminal from the Loopback Type column If multiple ports are available select the row appropriate for the desired port f Click Apply g Click Yes in the confirmation dialog box Step 6 Complete the Test and Clear the Optical Terminal Loopback Circuit procedure on page 1 27 Test and Clear the Optical Terminal Loopback Ci...

Page 60: ...th a known good one using the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 SDH Procedure Guide Step 4 If the trouble still is not located complete the Replace an I O Card procedure on page 2 134 for the suspected bad ASAP card and replace it with a known good one Caution Removing a card that currently carries traffic on one or more ports can cause a...

Page 61: ...y loopbacks and terminal loopbacks the example scenario traces the circuit path tests the possible failure points and eliminates them The logical progression contains six network test procedures Note The test sequence for your circuits will differ according to the type of circuit and network topology 1 A facility loopback on the source node Ethernet port 2 A terminal loopback on the source node Et...

Page 62: ...s for test set use Step 3 In CTC node view double click the card to display the card view Step 4 Click the Maintenance Ethernet Loopback Port tabs Step 5 Choose Locked maintenance from the Admin State column for the port being tested If multiple ports are available select the appropriate row for the desired port Step 6 Choose Facility from the Loopback Type column for the port being tested If mult...

Page 63: ...pter of the Cisco ONS 15600 SDH Procedure Guide Step 3 If all SFPs PPMs on a particular 4PIO PIM are experiencing problems the 4PIO PIM is indicated Remove this 4PIO PIM and replace it with a known good one using the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 SDH Procedure Guide Step 4 If the trouble still is not located complete the Replace an I ...

Page 64: ...ode Ethernet Port procedure on page 1 32 Create the Terminal Loopback on a Source Node Ethernet Port Step 1 Connect an optical test set to the ASAP card Ethernet port you are testing Note For specific procedures to use the test set equipment consult the manufacturer a If you just completed the 1 3 1 Perform a Facility Loopback on a Source Node Ethernet Port procedure on page 1 29 leave the optical...

Page 65: ...f multiple ports are available select the row appropriate for the desired port d Select Terminal from the Loopback Type column If multiple ports are available select the row appropriate for the desired port e Click Apply f Click Yes in the confirmation dialog box Step 6 Complete the Test and Clear the Ethernet Terminal Loopback Circuit procedure on page 1 33 Test and Clear the Ethernet Terminal Lo...

Page 66: ...rocedure on page 2 134 for the suspected bad ASAP card and replace it with a known good one Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the procedures in the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 123 For more information refer...

Page 67: ...ediate Node Ethernet Port procedure on page 1 35 Create a Facility Loopback on an Intermediate Node Ethernet Port Step 1 Connect an optical test set to the ASAP card Ethernet port you are testing If you are starting the current procedure without the optical test set hooked up to the source ASAP card Ethernet port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to ...

Page 68: ...te node Choose View Go To Other Node from the menu bar Choose the node from the drop down list in the Select Node dialog box and click OK b In node view double click the intermediate node card that requires the loopback c Click the or Maintenance Ethernet Loopback Port tabs d Select Locked maintenance from the Admin State column If multiple ports are available select the row appropriate for the de...

Page 69: ... problems the 4PIO PIM is indicated Remove this 4PIO PIM and replace it with a known good one using the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 SDH Procedure Guide Step 4 If the trouble still is not located complete the Replace an I O Card procedure on page 2 134 for the suspected bad ASAP card and replace it with a known good one Caution Remov...

Page 70: ...ure 1 15 the terminal loopback is performed on an intermediate Ethernet port in the circuit You first create a bidirectional circuit that originates on the source node Ethernet port and loops back on the intermediate node port You then proceed with the terminal loopback test If you successfully complete a terminal loopback on the node this node is excluded from possible sources of circuit trouble ...

Page 71: ...th1toEth4 e Leave the Bidirectional check box checked f Click Next g In the Circuit Creation source dialog box select the same Node card Slot Port and VC where the test set is connected h Click Next i In the Circuit Creation destination dialog box use the same Node card Slot Port and VC used for the source dialog box j Click Next k In the Circuit Creation circuit routing preferences dialog box lea...

Page 72: ... Yes in the confirmation dialog box Step 4 Clear the terminal loopback circuit a Click the Circuits tab b Choose the loopback circuit being tested c Click Delete d Click Yes in the Delete Circuits dialog box Do not check any check boxes Step 5 Complete the Test the ASAP Card procedure on page 1 40 Test the ASAP Card Step 1 Determine whether you are experiencing trouble on a single SFP PPM on all P...

Page 73: ...ate node ASAP card with the terminal loopback b Click the Maintenance Ethernet Loopback Port tabs c Select None from the Loopback Type column for the port being tested d Select the appropriate state Unlocked Locked disabled Locked maintenance in the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Step 9 Clear the terminal loopback circuit a Cli...

Page 74: ...ructions for test set use Step 3 Use CTC to set up the hairpin circuit on the test port a In node view click the Circuits tab and click Create b In the Circuit Creation dialog box choose the type such as VC_HO_PATH_CIRCUIT and circuit number such as 1 c Click Next d In the next Circuit Creation dialog box give the circuit an easily identifiable name such as Eth1toEth5 e Leave the Bidirectional che...

Page 75: ...t traffic on the loopback circuit Step 2 Examine the traffic received by the test set Look for errors or any other signal information that the test set is capable of indicating Step 3 If the test set indicates a good circuit no further testing is necessary with the facility loopback Clear the facility loopback from the port a Click the Maintenance Ethernet Loopback Port tabs b Choose None from the...

Page 76: ...e Guide Step 5 Resend test traffic on the loopback circuit with a known good card installed Step 6 If the test set indicates a good circuit the problem was probably the defective card Return the defective card to Cisco through the RMA process Contact Cisco Technical Support 1 800 553 2447 Step 7 Complete the Replace an I O Card procedure on page 2 134 for the faulty card Step 8 Clear the facility ...

Page 77: ...the optical test set hooked up to the source port b If you are starting the current procedure without the optical test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port Step 2 Adjust the test set accordingly Refer to manufacturer instructions for test set use Step 3 ...

Page 78: ...Admin State column If multiple ports are available select the row appropriate for the desired port e Select Terminal from the Loopback Type column If multiple ports are available select the row appropriate for the desired port f Click Apply g Click Yes in the confirmation dialog box Step 6 Complete the Test and Clear the Ethernet Terminal Loopback Circuit procedure on page 1 46 Test and Clear the ...

Page 79: ...O PIM and replace it with a known good one using the procedures for this in the Install Cards and Fiber Optic Cable chapter of the Cisco ONS 15600 SDH Procedure Guide Step 4 If the trouble still is not located complete the Replace an I O Card procedure on page 2 134 for the suspected bad ASAP card and replace it with a known good one Caution Removing a card that currently carries traffic on one or...

Page 80: ... are provided in the Alarms and Conditions window Other diagnostic functions verifying card LED function or downloading diagnostic files for technical support are available to the user in the node view Maintenance Diagnostic tab The user operated diagnostic features are described in the following paragraphs 1 4 1 Card LED Lamp Tests A card LED lamp test determines whether card level indication LED...

Page 81: ...logins configuration and changes This audit trail is considered a record keeping feature rather than a troubleshooting feature Information about the feature is located in the Cisco ONS 15600 SDH Procedure Guide Off Load the Diagnostics File Step 1 In node view click the Maintenance Diagnostic tabs Step 2 Click Retrieve Diagnostic File Step 3 In the Saving Diagnostic File dialog box navigate to the...

Page 82: ...list To create the dump click Retrieve To clear the dump click Clear The contents of this file can be saved or printed and furnished to Cisco Technical Support for use in OSPF network support 1 5 Restoring the Database to a Previous or Original Configuration This section contains troubleshooting for node operation errors that might require restoring software data or restoring the node to the defau...

Page 83: ...essor Processor speed of at least 700 MHz 256 Mb or more of RAM 50 Mb or more of available hard disk space 20 GB or larger hard drive 1 6 2 Sun System Minimum Requirements Workstations running CTC R8 0 for the ONS products on Sun workstations need to meet the following minimum requirements UltraSPARC or faster processor 256 Mb or more of RAM 50 Mb or more of available hard disk space 1 6 3 Support...

Page 84: ...wing platforms Windows 95 Solaris 2 5 Solaris 2 6 Software R8 0 does not support the following browsers and JREs Netscape 4 73 for Windows Netscape 4 76 on Solaris Netscape 7 on Solaris 8 or 9 is only supported with JRE 1 4 2 and later 1 6 5 Retrieve the Node Information If you do not know the IP address of your ONS 15600 SDH network element NE you can obtain and view the NE information using a TL...

Page 85: ...PREFDATA is the preferred data copy SELDATA is of type DATA_CLK_COPY Step 8 At the prompt type the Cancel User command to close the TL1 session CANC USER CISCO15 CTAG Step 9 Remove the serial cable from the null modem adapter on the CAP and the serial port on your PC Step 10 Remove the null modem adapter from the EIA TIA 232 port on the CAP 1 6 6 Unable to Ping Your PC Symptom When connecting your...

Page 86: ...rk administrator for instructions to correct the IP configuration of your PC 1 6 7 Browser Login Does Not Launch Java Symptom The message Loading Java Applet does not appear and the JRE does not launch during the initial login Table 1 3 describes the potential cause of the symptom and the solutions Reconfigure the PC Operating System and the Browser Step 1 From the Windows start menu click Setting...

Page 87: ...the browser and log into the ONS 15600 SDH 1 6 8 Unable to Verify the NIC Connection on your PC Symptom When connecting your PC to the ONS 15600 SDH you are unable to verify that the NIC connection is working properly because the link LED is not illuminated or flashing Table 1 4 describes the potential causes of the symptom and the solutions Table 1 4 Unable to Verify the NIC Connection on Your PC...

Page 88: ...e ping is successful it demonstrates that an active TCP IP connection exists Restart CTC The NIC is improperly inserted or installed If you are using a PCMCIA based NIC remove and reinsert the NIC to make sure the NIC is fully inserted If the NIC is built into the laptop PC verify that the NIC is not faulty The NIC is faulty Confirm that the NIC is working properly If you have no issues connecting...

Page 89: ... dialog box appears Step 2 In the Windows Security dialog click Task Manager Step 3 In the Windows Task Manager dialog box highlight the Cisco Transport Controller Installation Wizard and click the End Task button Step 4 Click Yes in the confirmation dialog box Step 5 Navigate to the drive containing the CTC CD ROM and double click setup exe to restart the CTC Installation Wizard Step 6 Refer to t...

Page 90: ...stem Scan Properties dialog box Step 5 Uncheck the Enable Internet download scanning check box Step 6 Click Yes when the warning message appears Step 7 Click OK in the System Scan Properties dialog box Step 8 Click OK in the Task Properties window Step 9 Close the McAfee VirusScan window 1 7 3 Cisco Transport Controller Does Not Launch Symptom CTC does not launch and usually an error message appea...

Page 91: ...tallation and runtime services When you run an application written in the Java programming language you need the correct JRE installed The correct JRE for each CTC software release is included on the Cisco ONS 15600 SDH software CD and on the Cisco ONS 15600 SDH documentation CD If you are running multiple CTC software releases on a network the JRE installed on the computer must be compatible with...

Page 92: ... window Table 1 10 Sluggish Cisco Transport Controller Operation or Login Problems Possible Problem Solution The CTC cache file is corrupted Delete the CTC cache file This operation forces the ONS 15600 SDH to download a new set of JAR files to your computer hard drive See the Delete the CTC Cache File Automatically procedure on page 1 60 or the Delete the CTC Cache File Manually procedure on page...

Page 93: ...the confirmation dialog box 1 7 5 1 Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Windows Note Before proceeding with the following steps ensure that your system has a minimum of 1 GB of RAM If your system does not have a minimum of 1 GB of RAM contact the Cisco Technical Assistance Center TAC Step 1 Close all open CTC sessions and browser windows Step 2 From the Windows St...

Page 94: ... a node name Table 1 11 describes the potential causes of the symptom and the solutions Table 1 11 Node Icon is Gray on Cisco Transport Controller Network View Possible Problem Solution Different CTC releases do not recognize each other Usually accompanied by an INCOMPATIBLE SW alarm Incompatibility occurs on login nodes with compatible software that encounter other nodes in the network that have ...

Page 95: ...m an ONS 1545 SDH node Restart CTC and log into an ONS 15600 SDH node to enable node management Table 1 11 Node Icon is Gray on Cisco Transport Controller Network View continued Possible Problem Solution Table 1 12 Cisco Transport Controller Does Not Recognize the Node Possible Problem Solution The software loaded on the connecting workstation and the software on the TSC card are incompatible Inco...

Page 96: ...password entered does not match the information stored in the TSC card All ONS nodes must have the same username and password created to display every ONS node in the network You can also be locked out of certain ONS nodes on a network if your username and password were not created on those specific ONS nodes For initial login to the ONS 15600 SDH type the CISCO15 user name in capital letters type...

Page 97: ... fields with a new user name and password and assign a security level c Click OK Note After new user names and passwords are set up including at least one Superuser log in as a newly created Superuser and delete the default CISCO15 username and otbu 1 password to ensure that security is not compromised 1 7 10 No IP Connectivity Exists Between Nodes Symptom The nodes have a gray icon which is usual...

Page 98: ...ccur Table 1 18 describes the potential causes of the symptom and the solutions Table 1 16 DCC Connection Lost Possible Problem Solution The DCC connection is lost Clear the EOC alarm and verify the DCC connection as described in the EOC alarm on page 2 42 Table 1 17 Loss of IP Communication in Segmented OSPF Area Possible Problem Solution The OSPF backbone Area 0 has segmented into multiple gatew...

Page 99: ...g in the Cisco ONS 15600 SDH Procedure Guide The optical or BITS input is not functioning Synchronization status messaging SSM message is set to do not use DUS The Synchronization Status Message SSM Changed to Do Not Use DUS condition occurs when the synchronization status message quality level is changed to DUS The port that reports the condition is not at fault The condition applies to the timin...

Page 100: ...ution No reliable reference input is available The clock is using the internal oscillator as its only frequency reference This occurs when no reliable prior timing reference is available See the FRNGSYNC condition on page 2 64 for a detailed description Table 1 21 Daisy Chained BITS Not Functioning Possible Problem Solution Daisy chaining BITS is not supported on the ONS 15600 SDH Daisy chaining B...

Page 101: ...e dialog box and click Finish Note The CTC session freezes until all circuits are repaired Circuit repair can take up to five minutes or more depending on the number of circuits provisioned When the circuit repair is complete the Circuits Repaired dialog box appears Step 6 Click OK Step 7 In node view of the new node click the Circuits tab Note that all circuits listed are DISCOVERED If all circui...

Page 102: ... may pose an eye hazard Statement 1056 Verify Fiber Optic Connections Step 1 Ensure that a single mode fiber connects the ONS 15600 SDH optical STM N port s SM or SM Fiber should be printed on the fiber span cable ONS 15600 SDH optical STM N cards do not use multimode fiber Table 1 23 Bit Errors Appear for a Traffic Card Possible Problem Solution Faulty cabling Low optical line power High optical ...

Page 103: ...ptical connectors on the card If possible do this for the optical STM N card you are working on and the far end card Refer to the Cisco ONS 15600 SDH Procedure Guide for fiber cleaning procedures c Replace the far end transmitting optical STM N card to eliminate the possibility of a degrading transmitter on the far end optical STM N card d If the power level still falls below the specified range w...

Page 104: ...tch use a cross over CAT 5 cable To connect an ONS 15600 SDH active TSC card directly to your laptop PC you might use either a straight through or cross over CAT 5 cable because the RJ 45 port on the faceplate is autosensing Use a straight through or cross over cable to connect to the backplane Ethernet connections of an ONS 15600 SDH Use a straight through cable to connect to the faceplate connec...

Page 105: ...a colored stripe Table 1 25 Straight Through Cable Pinout Pin Color Pair Name Pin 1 White Orange 2 Transmit Data 1 2 Orange 2 Transmit Data 2 3 White Green 3 Receive Data 3 4 Blue 1 4 5 White Blue 1 5 6 Green 3 Receive Data 6 7 White Brown 4 7 8 Brown 4 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 55416 Table 1 26 Crossover Cable Pinout Pin Color Pair Name Pin 1 White Orange 2 Transmit Data 3 2 Orange 2 Tran...

Page 106: ...section provides the a procedure for troubleshooting power supply difficulties Note For information about power consumption for nodes and cards refer to the Cisco ONS 15600 SDH Reference Manual Table 1 27 Optical Transmit and Receive Levels Card Transmit Receive Minimum Maximum Minimum Maximum OC48 STM16 LR16 1550 2 dBm 3 dBm 28 dBm 9 dBm OC192 STM64 LR4 1550 4 dBm 7 dBm 22 dBm 9 dBm OC48 STM16 SR...

Page 107: ... Supply Problems Step 1 If a single ONS 15600 SDH show signs of fluctuating power or power loss a Verify that the 48 VDC power terminals are properly connected to the power distribution unit PDU b Verify that the power cable is in good condition c Verify that the power cable connections are properly crimped d Verify that 50 A circuit breakers are used in the PDU e Verify that the circuit breakers ...

Page 108: ...s which might affect power output If brownouts occur the power load and fuses might be too high for the battery plant Step 2 If multiple pieces of site equipment show signs of fluctuating power or power loss a Check the uninterruptible power supply UPS or rectifiers that supply the equipment Refer to the UPS manufacturer s documentation for specific instructions b Check for excessive power drains ...

Page 109: ... Website at http www cisco com techsupport for more information or call the Cisco Technical Assistance Center TAC 1 800 553 2447 2 1 Alarm Indexes by Default Severity The following tables group alarms and conditions by their default severities in the ONS 15600 SDH system These severities are the same whether they are reported in the CTC Alarms window severity SEV column or in TL1 Note The CTC defa...

Page 110: ...FAN Table 2 1 ONS 15600 SDH Critical Alarm List continued Table 2 2 ONS 15600 SDH Major Alarm List APSCM STMN E W MISMATCH STMN MEM GONE EQPT APSCNMIS STMN EXTRA TRAF PREEMPT STMN PRC DUPID STMN CARLOSS GIGE FAN FAIL PARTIAL FAN PWR PWR CLKFAIL EQPT GFP LFD POS RING MISMATCH STMN CXCHALT EQPT GFP UP MISMATCH POS SYNCPRI NE SREF DBOSYNC NE HIBATVG PWR SYSBOOT NE EHIBATVG PWR INVMACADR BPlane TPTFAI...

Page 111: ... NE FEPRLF STMN MS EOC STMN UNQUAL PPM PPM FREQ MISMATCH EQPT MSSP SW VER MISM STMN UNROUTEABLE IP NE Table 2 3 ONS 15600 SDH Minor Alarm List continued Table 2 4 ONS 15600 SDH NA Conditions List ALS STMN HP DEG VCMON HP SSM DUS STMN AUD LOG LOSS NE HP EXC VCMON HP SSM LNC BITS AUD LOG LOW NE INTRUSION PSWD NE SSM LNC NE SREF AUTOSW LOP SNCP VCMON HP KB PASSTHR STMN SSM LNC STMN AUTOSW SDBER SNCP ...

Page 112: ...G STMN MANSWTOTHIRD NE SREF SWTOTHIRD EXT SREF FORCED REQ SPAN STMN MANUAL REQ RING STMN SWTOTHIRD NE SREF FRCDSWTOINT NE SREF MANUAL REQ SPAN STMN SW VER EQPT FRCDSWTOPRI EXT SREF MS DEG STMN SYNC FREQ BITS FRCDSWTOPRI NE SREF MS EXC STMN SYNC FREQ STMN FRCDSWTOSEC EXT SREF MS SQUELCH HP STMN UPGRADE NE FRCDSWTOSEC NE SREF PWRRESTART EQPT VOLT MISM PWR FRCDSWTOTHIRD EXT SREF RING SW EAST STMN WKS...

Page 113: ...ET B EQPT AUTOSW UNEQ SNCP VCMON HP HP TIM VCMON HP PWRRESTART EQPT BKUPMEMP EQPT HP UNEQ VCMON HP RING MISMATCH STMN BPV BITS IMPROPRMVL CAP RING SW EAST STMN CARLOSS GIGE IMPROPRMVL EQPT RING SW WEST STMN CHANLOSS STMN IMPROPRMVL FAN ROLL VCMON HP CIDMISMATCH A EQPT IMPROPRMVL PIM ROLL PEND VCMON HP CIDMISMATCH B EQPT IMPROPRMVL PPM RS EOC STMN CLKFAIL EQPT IMPR XC NE RS TIM STMN CONTBUS CLK A E...

Page 114: ...CMON HP SWTOTHIRD EXT SREF FAILTOSWS STMN MANRESET EQPT SWTOTHIRD NE SREF FAN DEGRADE FAN MANRESET PIM SW VER EQPT FAN FAIL FAN MANRESET PPM SYNCCLK NE FAN FAIL PARTIAL FAN MANSWTOINT NE SREF SYNC FREQ BITS FAN PWR FAN MANSWTOPRI EXT SREF SYNC FREQ STMN FE FRCDWKSWBK SPAN STMN MANSWTOPRI NE SREF SYNCPRI EXT SREF FE FRCDWKSWPR RING STMN MANSWTOSEC EXT SREF SYNCPRI NE SREF FE FRCDWKSWPR SPAN STMN MA...

Page 115: ... to the STM N signal Logical object names or industry standard terms are used within the entries as appropriate FRCDSWTOPRI NE SREF MFGMEM FAN WTR STMN FRCDSWTOSEC EXT SREF MFGMEM PIM WTR VCMON HP FRCDSWTOSEC NE SREF MFGMEM PPM WVL OUT OF LOCK STMN FRCDSWTOTHIRD EXT SREF MS AIS STMN XCMTX NE FRCDSWTOTHIRD NE SREF MS DEG STMN FREQ MISMATCH EQPT SSM OFF STMN Table 2 6 ONS 15600 SDH Alarm and Conditi...

Page 116: ...actor Pluggable SFP for the ASAP card PWR The node s power supply STMN An STM N line on an STM N card VCMON HP High order path virtual concatenation monitoring Note The network element reports alarms or conditions on ingress ports of the card Alarms detected at the internal ports TERM side will be ingress mapped to the MON side The alarm profile entities of VCMON HP if available should be changed ...

Page 117: ...E SYNCCLK CR STMN LPBKPAYLOAD NA EQPT CONTBUS CLK B MN NE SYSBOOT MJ STMN LPBKTERMINAL NA EQPT CONTBUS IO A MN NE UNPROT SYNCCLK MN STMN MANUAL REQ RING NA EQPT CONTBUS IO B MN NE UNPROT XCMTX MN STMN MANUAL REQ SPAN NA EQPT CONTCOM MN NE UNROUTEABLE IP MN STMN MS AIS NR EQPT CTNEQPT PB A CR NE UPGRADE NA STMN MS DEG NA EQPT CTNEQPT PB B CR NE XCMTX CR STMN MS EOC MN EQPT CXCHALT MJ PIM EQPT CR ST...

Page 118: ...TOTHIRD NA PWR LWBATVG MJ VCMON HP AUTOSW SFBER SNCP NA EXT SREF SWTOPRI NA PWR PWR MJ VCMON HP AUTOSW UNEQ SNCP NA EXT SREF SWTOSEC NA PWR VOLT MISM NA VCMON HP FAILTOSW HO NA EXT SREF SWTOTHIRD NA STMN ALS NA VCMON HP FORCED REQ NA EXT SREF SYNCPRI MN STMN APSB MN VCMON HP HP DEG NA EXT SREF SYNCSEC MN STMN APSC IMP MN VCMON HP HP EXC NA EXT SREF SYNCTHIRD MN STMN APSCDFLTK MN VCMON HP HP PLM CR...

Page 119: ...ions A snapshot of all current raised standing conditions on the network node or card can be retrieved in the CTC Conditions window or using TL1 s set of RTRV COND commands In addition some but not all cleared conditions are also found in the History tab For a comprehensive list of all conditions refer to the Cisco ONS SDH TL1 Command Guide For a comprehensive list of all transient conditions see ...

Page 120: ...larms having Critical CR or Major MJ default severities can be demoted to lower severities such as Minor MN or Non Service Affecting NSA as defined in Telcordia GR 474 CORE A path alarm can be demoted if a higher ranking alarm is raised for the same object For example If an high order path trace identifier mismatch HP TIM is raised on a circuit path and then an administrative unit AU loss of point...

Page 121: ... platform Table 2 10 Facility Alarm Hierarchy Priority Condition Type Table 2 11 Near End Alarm Hierarchy Priority Condition Type Highest LOS LOF MS AIS AU AIS1 1 Although it is not defined as a defect or failure all ones VT pointer relay is also higher priority than AU LOP Similarly all ones VC pointer relay is higher priority than TU LOP AU LOP2 2 AU LOP is also higher priority than the far end ...

Page 122: ...ld not perform any procedures in this manual unless they understand all safety precautions practices and warnings for the system equipment Some troubleshooting procedures require installation or removal of cards In these instances users should pay close attention to the following caution Caution Hazardous voltage or energy might be present on the backplane when the system is operating Use caution ...

Page 123: ... alarms and events appear on the Conditions tab You can change this behavior for the LPBKFACILITY LPBKPAYLD and LPBKTERMINAL alarms To display these alarms on the Alarms tab set the NODE general ReportLoopbackConditionsOnPortsInOOS MT to TRUE on the NE Defaults tab 2 6 1 AIS Default Severity Not Reported NR Non Service Affecting NSA Logical Object BITS The Alarm Indication Signal AIS condition ind...

Page 124: ...ncoming SDH overhead to confirm inconsistent or invalid K bytes For specific procedures to use the test set equipment consult the manufacturer If corrupted K bytes are confirmed and the upstream equipment is functioning properly the upstream equipment might not interoperate effectively with the ONS 15600 SDH Caution Always use the supplied electrostatic discharge wristband when working with a powe...

Page 125: ...122 to change one node ID number so that each node ID is unique Step 4 If the alarm does not clear verify correct configuration of east port and west port optical fibers See the E W MISMATCH alarm on page 2 48 West port fibers must connect to east port fibers and east port fibers must connect to west port fibers The Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 SDH Procedure G...

Page 126: ...e eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified may result in hazardous radiation exposure Statement 1057 Clear the APSC IMP Alarm Step 1 Use an optical test set to determine the validity of the K byte signal by examining the received signal For specif...

Page 127: ...tep 2 If an APSINCON alarm occurs with no other alarms log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 7 APSCM Default Severity Major MJ Service Affecting SA Logical Object STMN The APS Channel Mismatch alarm occurs when the ONS system expects a working channel but receives a protect channel In many cases the workin...

Page 128: ...in the ring map The APSCNMIS alarm could occur and clear when a MS SPRing is being provisioned If so you can disregard the temporary occurrence If the APSCNMIS remains the alarm clears when a K byte with a valid source node ID is received Clear the APSCNMIS Alarm Step 1 Complete the Identify an MS SPRing Ring ID or Node ID Number procedure on page 2 122 to verify that each node has a unique node I...

Page 129: ...is raised an upstream node is raising an alarm to indicate a signal failure all nodes downstream from it only raise some type of AIS This condition clears when you resolved the problem on the upstream node Clear the AU AIS Condition Step 1 Complete the Clear the AIS Condition procedure on page 2 15 Step 2 If the condition does not clear complete the Clear the APSB Alarm procedure on page 2 16 Step...

Page 130: ...Log Low condition occurs when the audit trail log is 80 percent full Note AUD LOG LOW is an informational condition It does not require troubleshooting 2 6 12 AU LOP Default Severity Critical CR Service Affecting SA Logical Objects VCMON HP An AU LOP alarm indicates that the SDH high order path overhead section of the administration unit has detected a loss of path AU LOP occurs when there is a mi...

Page 131: ...country in order to report a Service Affecting SA problem 2 6 13 AUTORESET Default Severity Minor MN Non Service Affecting NSA Logical Object EQPT The Automatic System Reset alarm occurs when you change an IP address or perform any other operation that causes an automatic card level reboot Resets performed during a software upgrade also prompt the alarm This condition clears automatically when the...

Page 132: ...U AIS alarm on page 2 21 condition If the SNCP is configured for revertive switching it reverts to the working path after the fault clears The AU AIS also clears when the upstream trouble is cleared Note This condition is only reported if the SNCP is set up for revertive switching Generally any AIS is a special SDH signal that communicates to the receiving node when the transmit node does not send...

Page 133: ... Bit Error Rate SDBER condition indicates that a MS DEG condition on page 2 98 caused automatic SNCP protection switching to occur If the SNCP is configured for revertive switching the SNCP reverts to the working path when the MS DEG is resolved Note This condition is only reported if the SNCP is set up for revertive switching Clear the AUTOSW SDBER SNCP Condition Step 1 Complete the Clear the MS ...

Page 134: ...protection switching to occur If the SNCP is configured for revertive switching it reverts to the working path after the fault clears Note This condition is only reported if the SNCP is set up for revertive switching Clear the AUTOSW UNEQ SNCP Condition Step 1 Complete the Clear the HP UNEQ Alarm procedure on page 2 69 Step 2 If the condition does not clear log into the Technical Support Website a...

Page 135: ...eseat the card complete the Reset a Card with a Card Pull Reseat procedure on page 2 133 If the Cisco TAC technician tells you to remove the card and reinstall a new one follow the Replace a TSC Card procedure on page 2 136 2 6 20 BPV Default Severity Minor MN Non Service Affecting NSA Logical Object BITS The Bipolar Violation alarm is generated when bipolar violation does not satisfy the requirem...

Page 136: ...side equipment for any transmission errors on the line Step 4 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 6 22 CHANLOSS Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STMN The SDH Section Layer DCC Termination F...

Page 137: ...ween traffic cards is removed Note This alarm can occur on a VT tunnel if it does not have VT circuits provisioned on it Note When an alarm includes a numeric or alphabetical designation it indicates whether the alarm applies to the first or second card of a specific type on the shelf A zero or A indicates that the alarm occurs against the first card of its type from left to right in the shelf A o...

Page 138: ...SXC Card procedure on page 2 133 Replace an I O Card procedure on page 2 134 or Replace a TSC Card procedure on page 2 136 as appropriate for the reporting card Step 6 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 Step 7 When the alarm clears if an automatic switch to the alternate copy SSX...

Page 139: ...the lower right edge of the shelf assembly Note When there are different versions of system software on the two TSC cards it takes approximately 20 minutes for the active TSC card to transfer the system software to the newly installed standby TSC card When the transfer completes the TSC card reboots and goes into standby mode after approximately three minutes Note If the active and standby TSC car...

Page 140: ...ed in a 1 1 protection group revert traffic to the original port by completing the Clear a 1 1 Protection Port Force or Manual Switch Command procedure on page 2 124 If traffic was manually switched in an SNCP revert traffic to the original path by completing the Clear a SNCP Span External Switching Command procedure on page 2 127 Step 5 When the alarm has been cleared if desired complete the Soft...

Page 141: ...isioned card type do not match see the MEA alarm on page 2 94 for the reporting card Step 2 Complete the Soft Reset a Card Using CTC procedure on page 2 130 for the alarmed card For the LED behavior see the 2 7 LED Behavior section on page 2 120 Wait ten minutes to verify that the card you reset completely reboots and becomes the standby card A reset standby card remains standby Step 3 If CONTBUS ...

Page 142: ...n page 2 130 for the alarmed card For the LED behavior see the 2 7 LED Behavior section on page 2 120 Step 3 If the alarm object is the standby Slot 5 TSC card complete the Reset a Card with a Card Pull Reseat procedure on page 2 133 Wait ten minutes to verify that the card you reset completely reboots and becomes the standby card A reset standby card remains standby Step 4 If CONTBUS IO B is rais...

Page 143: ... call Cisco TAC 1 800 553 2447 Step 5 When the alarm has been cleared complete the Soft Reset a Card Using CTC procedure on page 2 130 as needed 2 6 31 CTNEQPT PB A Default Severity Critical CR Service Affecting SA Logical Object EQPT The SSXC 0 Data Payload Bus Interconnect Failure alarm occurs when the data path interconnection between equipment from SSXC 0 Slot 6 to inbound or outbound traffic ...

Page 144: ...able into the ESD jack located on the lower right edge of the shelf assembly Step 5 If the alarm does not clear complete the appropriate procedure in the 2 8 4 Physical Card Reseating Resetting and Replacement section on page 2 133 Note If the traffic card is implicated and you are able to continue using the traffic card with one port out of service perform a bridge and roll to move the port traff...

Page 145: ... switched in an SNCP revert traffic to the original path by completing the Clear a SNCP Span External Switching Command procedure on page 2 127 Note If an automatic switch to the alternate copy SSXC card occurred traffic is automatically restored to the preferred copy 2 6 32 CTNEQPT PB B Default Severity Critical CR Service Affecting SA Logical Object EQPT The SSXC 1 Data Payload Bus Interconnect ...

Page 146: ... little as 15 minutes If damage occurs to the remaining SSXC card it restarts and then fails Traffic is dropped until a replacement is installed Clear the CXCHALT Alarm Step 1 Troubleshoot the fan alarm by following the Clear the FAN FAIL Alarm procedure on page 2 57 which includes fan replacement Step 2 If the alarm does not clear log into the Technical Support Website at http www cisco com techs...

Page 147: ...ioning change clears the alarm by completing the following steps a In node view click the Provisioning General General tabs b In the Description field make a small change such as adding a period to the existing entry The change causes a database write but does not affect the node state The write could take up to a minute Step 3 If the alarm does not clear log into the Technical Support Website at ...

Page 148: ...ork Discovery check box Step 2 In node view click the Provisioning Network General tabs Step 3 In the IP Address field change the IP address to a unique number Step 4 Click Apply Step 5 Restart any CTC sessions that are logged into either of the formerly duplicated node IDs For instructions to log in or log out refer to the Set Up PC and Log Into the GUI chapter in the Cisco ONS 15600 SDH Procedur...

Page 149: ...ormation or call Cisco TAC 1 800 553 2447 in order to report a Service Affecting SA problem 2 6 40 ELWBATVG Default Severity Major MJ Service Affecting SA Logical Object PWR The Extreme Low Voltage Battery alarm occurs in a 48 VDC environment when a battery lead input voltage falls below the extreme low power threshold This threshold with a default value of 40 5 VDC is user provisionable The alarm...

Page 150: ...7 Note If a circuit shows an incomplete state when this alarm is raised the logical circuit is in place The circuit is able to carry traffic when the connection issue is resolved You do not need to delete the circuit when troubleshooting this alarm Clear the EOC Alarm Step 1 If the LOS STMN alarm on page 2 86 is also reported complete the Clear the LOS STMN Alarm procedure on page 2 86 This proced...

Page 151: ...pts service on the STM N card It could be necessary to manually switch traffic carrying circuits over to a protection path Refer to the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 123 for commonly used switching procedures Step 8 If no signal failures exist on terminations measure power levels to verify that the budget loss is within the parameters of the receiver See...

Page 152: ... on the reporting card If the EQPT alarm occurs with a BKUPMEMP alarm refer to the 2 6 19 BKUPMEMP section on page 2 26 The BKUPMEMP procedure also clears the EQPT alarm This alarm is also invoked if a diagnostic circuit detects a card application specific integrated circuit ASIC failure In this case if the card is part of a protection group an APS switch occurs If the card is the protect card swi...

Page 153: ...e or PIM is raised when all ports on the four port module fail Clear the EQPT PIM Alarm Step 1 Complete the Replace an ASAP 4PIO PIM Module procedure on page 2 138 Step 2 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 46 EQPT PPM Default Severity ...

Page 154: ...larm on a Carrier or 4PIO PIM is raised when an LOF or LOS alarm is shown on an ASAP card but this alarm is not also shown against the 4PIO PIM that carries the affected traffic If multiple four port 4PIOs PIMs do not show this LOF or LOS alarm the EQPT CC PIM alarm raises against the ASAP carrier card itself Clear the EQPT CC PIM Alarm Step 1 Complete the Replace an ASAP 4PIO PIM Module procedure...

Page 155: ...check the condition of the air filter to see if it needs cleaning or replacement Replace the air filter using the procedure located in the Maintain the Node chapter in the Cisco ONS 15600 SDH Procedure Guide as needed Step 5 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 50 EQPT PIM PPM ...

Page 156: ...g setup is complete Note The lower numbered slot at a node is traditionally labeled the west slot and the higher numbered slot is labeled the east slot For example in the ONS 15600 SDH system Slot 2 is west and Slot 12 is east Note The physical switch procedure is the recommend method of clearing the E W MISMATCH alarm The physical switch method reestablishes the logical pattern of connection in t...

Page 157: ...Alarm in CTC Step 1 Log into the misconnected node A misconnected node has both ring fibers connecting it to its neighbor nodes misconnected Step 2 Click the Maintenance MS SPRing tabs Step 3 From the row of information for the fiber span complete the Identify an MS SPRing Ring ID or Node ID Number procedure on page 2 122 to identify the node ID ring name and the slot and port in the East Line col...

Page 158: ...ep 3 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 53 EXERCISE SPAN FAIL Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STMN The Exercise Span command issues span switching of the requested channel without completing the actual bridge and switch The EXERCIS...

Page 159: ...ffecting SA Logical Object STMN An Extra Traffic Preempted alarm occurs on STM N cards in two fiber and four fiber MS SPRings when low priority traffic directed to the protect system has been preempted by a working system protection switch Clear the EXTRA TRAF PREEMPT Alarm Step 1 Verify that the protection switch has occurred by checking the Conditions tab Step 2 If a ring switch has occurred cle...

Page 160: ...ing electrical card that is reporting the higher priority alarm allows traffic to revert to the working slot and the card reporting the FAILTOSW to switch to the protect card Note If an ONS 15600 SDH traffic STM N card is implicated and you are able to continue using the traffic card with one port out of service perform a bridge and roll to move the port traffic to a free port refer to the Manage ...

Page 161: ...age 2 99 clears Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or...

Page 162: ...tion path Refer to the 2 8 2 Protection Switching Lock Initiation and Clearing section on page 2 123 for commonly used switching procedures Step 9 If the signal is valid clean the fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Cisco ONS 15600 SDH Procedure Guide Step 10 If cleaning the fiber does not clear the condition ve...

Page 163: ... affected span under the East Switch or West Switch column d Select Exercise Span in the drop down list Step 2 If the condition does not clear from the view menu choose Go to Network View Step 3 Look for alarms on STM N cards that make up the ring or span and troubleshoot these alarms Step 4 If clearing other alarms does not clear the FAILTOSWS condition log into the near end node Step 5 Click the...

Page 164: ...eat Steps 7 through 10 for any other ports on the card Step 12 If the optical power level for all STM N cards is within specifications complete the Replace an I O Card procedure on page 2 134 for the protect standby STM N card Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occu...

Page 165: ...ocedure located in the Maintain the Node chapter in the Cisco ONS 15600 SDH Procedure Guide Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 SDH Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step 3 If the alarm does not clear and if the filter is clean remove the reporting fan trays from the O...

Page 166: ...rate Fans should run immediately when correctly inserted Step 3 If the alarm does not clear or if the fans do not run replace the fan trays using the procedure located in the Maintain the Node chapter in the Cisco ONS 15600 SDH Procedure Guide Step 4 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553...

Page 167: ...n is not used in this platform in this release It is reserved for development 2 6 67 FE LOCKOUTOFPR ALL Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STMN The Far End Lockout of Protection All condition occurs on far end MS SPRing nodes when traffic is locked on a node using the LKOUTPR S command The prefix FE means the main alarm is occurring at the far end node and not...

Page 168: ...ion determine which node and card link directly to the card reporting the FE alarm For example an FE AIS condition from the STM 16 card in Slot 12 of Node 1 could link to the main AIS condition from an STM 16 card in Slot 6 of Node 2 Step 2 Log into the node that links directly to the card reporting the FE condition Step 3 Complete the Clear a MS SPRing External Switching Command procedure on page...

Page 169: ... shtml to obtain a directory of toll free Technical Support numbers for your country 2 6 73 FE SF SPAN The FE SF SPAN condition is not used in this platform in this release It is reserved for development 2 6 74 FORCED REQ Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object VCMON HP The Force Switch Request on Facility or Port condition occurs when you enter the Force command o...

Page 170: ...and is applied to a MS SPRing SPAN to force traffic from working to protect or from protect to working This condition appears on the network view Alarms Conditions and History tabs The port where the FORCE SPAN command was applied is marked with an F on the network view detailed circuit map This condition can also be raised in 1 1 facility protection groups If traffic is present on a working port ...

Page 171: ...00 SDH checks timing frequency synchronization in 83 minute 1 hour and 23 minutes cycles The FREQ MISMATCH alarm occurs if two consecutive timing check cycles show frequency mismatches The alarm is cleared if one cycle shows a timing frequency match between the TSC cards Clear the FREQ MISMATCH Alarm Step 1 Complete the Replace a TSC Card procedure on page 2 136 for the standby TSC card Step 2 Wai...

Page 172: ...ing NSA Logical Object NE SREF The Free Running Synchronization Mode condition occurs when the reporting ONS 15600 SDH is in free run synchronization mode External timing sources have been disabled and the node is using its internal clock or the node has lost its designated BITS timing source After the 24 hour holdover period expires timing slips could begin to occur on an ONS 15600 SDH node relyi...

Page 173: ...e active and carrying traffic and a change is present in the receive K byte from No Request Both data and K bytes are in pass through mode Clear the FULLPASSTHR BI Condition Step 1 Complete the Clear a MS SPRing External Switching Command procedure on page 2 130 Step 2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or c...

Page 174: ...for the mismatched DCC termination Step 6 Change the area ID in the cell to the same ID as its partner DCC termination The ONS 15600 SDH defaults to 0 0 0 0 format addresses Step 7 Click Apply Step 8 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 88 HIBATVG The HIBATVG condition is not u...

Page 175: ... BITS page 2 81 2 6 123 LOS BITS page 2 85 2 6 135 MANSWTOINT page 2 91 2 6 136 MANSWTOPRI page 2 92 2 6 137 MANSWTOSEC page 2 92 2 6 138 MANSWTOTHIRD page 2 92 2 6 180 SWTOPRI page 2 113 2 6 181 SWTOSEC page 2 113 2 6 182 SWTOTHIRD page 2 113 2 6 185 SYNC FREQ page 2 114 2 6 186 SYNCPRI page 2 115 2 6 187 SYNCSEC page 2 115 2 6 188 SYNCTHIRD page 2 116 Step 2 Reestablish a primary and secondary t...

Page 176: ... clear log into the Cisco Technical Support Website at http www cisco com techsupport for more information or log into http www cisco com warp public 687 Directory DirTAC shtml to obtain a directory of toll free Technical Support numbers for your country 2 6 95 HP PLM The HP PLM condition is not used in this platform in this release It is reserved for development 2 6 96 HP RFI Default Severity Not...

Page 177: ... to determine the validity of the J1 byte For specific procedures to use the test set equipment consult the manufacturer Examine the signal as near to the reporting card as possible Examine the signal as close as possible to the output card Step 2 If the output card signal is valid complete the Clear the SYNCPRI Alarm procedure on page 2 115 Step 3 If the alarm does not clear log into the Technica...

Page 178: ...e circuits Step 10 Recreate the circuit with the correct circuit size Refer to the Create Circuits and Tunnels chapter in the Cisco ONS 15600 SDH Procedure Guide for circuit procedures Step 11 Log back in and verify that all circuits terminating in the reporting card are active by completing the following steps a Click the Circuits tab b Verify that the Status column lists all circuits as active S...

Page 179: ...t user serviceable Contact the Cisco TAC at 1 800 553 2447 2 6 100 IMPROPRMVL EQPT PIM PPM Default Severity Critical CR Service Affecting SA Logical Objects EQPT PIM PPM The Improper Removal equipment alarm occurs when a card is physically removed from its slot before it is deleted from CTC The card does not need to be in service to cause the IMPROPRMVL alarm it only needs to be recognized by CTC ...

Page 180: ...cuits chapter in the Cisco ONS 15600 SDH Procedure Guide Caution Before deleting the circuit ensure that the circuit does not carry live traffic Step 5 If the card is paired in a protection scheme delete the protection group by completing the following steps a Click View Go to Previous View to return to node view b If you are already in node view click the Provisioning Protection tabs c Click the ...

Page 181: ... delete the card in CTC again and physically remove the card before it begins to reboot Note After deleting a card in CTC the software allows you approximately 15 seconds to physically remove the card before CTC begins a card reboot Clear the IMPROPRMVL SSXC TSC Alarm Step 1 Complete the Reset a Card with a Card Pull Reseat procedure on page 2 133 for the TSC card or SSXC The procedure is similar ...

Page 182: ...ot fully guaranteed for functionality Note IMPR XC is an informational alarm and does not require troubleshooting However if you are experiencing cross connect related problems at this site also report this alarm to the Cisco TAC 2 6 104 INCOMPATIBLE SEND PDIP Default Severity Minor MN Non Service Affecting NSA Logical Object SYSTEM The Incompatible Send PDIP alarm is raised when CTC s send PDIP p...

Page 183: ...rs The INTRUSION PSWD condition is automatically cleared when a provisionable lockout timeout expires or it can be manually cleared in CTC by the Superuser if lockout is permanent Clear the INTRUSION PSWD Condition Step 1 Click the Provisioning Security Users tabs Step 2 Click Clear Security Intrusion Alarm Step 3 If the condition does not clear log into the Technical Support Website at http www c...

Page 184: ...ssfully into standby mode complete the Reset a Card with a Card Pull Reseat procedure Resetting the active TSC causes the standby TSC to become active The standby TSC keeps a copy of the chassis MAC address If its stored MAC address is valid the alarm should clear Step 4 After the reset note whether or not the INVMACADR alarm has cleared or is still present Step 5 Complete the Soft Reset a Card Us...

Page 185: ...annels RS DCC tabs b Click the row of the circuit Click Edit c In the Edit RS DCC termination dialog box view and record the following selections Layer 2 protocol LAPD or PPP Mode radio button selection AITS or UITS Role radio button selection Network or User MTU value T200 value and T203 selections d Click Cancel e Log in to the remote node and follow the same steps also recording the same inform...

Page 186: ...mary MAA and secondary MAAs if configured d Compare this information There should be at least one common primary or secondary MAA in order to establish an adjacency e If there is no common MAA one must be added to establish an adjacency Refer to the Turn Up Node chapter in the Cisco ONS 15600 SDH Procedure Guide for instructions to do this Step 9 If the alarm does not clear log into the Technical ...

Page 187: ...sco ONS equipment Step 4 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 111 LASER BIAS Default Severity Critical CR Service Affecting SA Logical Objects EQPT PPM The High Laser Bias Current alarm occurs when a port on an STM 64 card is transmitting a laser current outside of the acceptab...

Page 188: ...n STM 64 card or port reports an over temperature condition follow the Clear the LASER BIAS Alarm procedure on page 2 79 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA problem 2 6 113 LKOUTPR S Default Severity Not Alarmed NA Non Service Affecting NSA Logical...

Page 189: ...he Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 115 LOCKOUT REQ RING Not Alarmed NA Non Service Affecting NSA Logical Object STMN The Lockout Switch Request on Ring condition occurs when a user initiates a lockout switch request for an STM N card or a lockout switch request on the MS SPRing ring level A lockout prevents prote...

Page 190: ...F D4 in the Framing field Step 2 Ensure that the BITS clock is operating properly Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15600 SDH Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Step 3 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for m...

Page 191: ...ys use the supplied electrostatic discharge wristband when working with a powered ONS 15600 SDH Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly a Clean the fiber connectors according to local site practice b If no local practice exists use a CLETOP Real Type or equivalent fiber optic cleaner and follow the instructions accompanying the product and o...

Page 192: ...l circuit size is different from the provisioned optical circuit size LOP P occurs when valid H1 H2 pointer bytes are missing from the SDH overhead Receiving equipment monitors the H1 H2 pointer bytes to locate the SDH payload An LOP P alarm means that eight nine or ten consecutive frames do not have valid pointer values The alarm clears when three consecutive valid pointers are received One of th...

Page 193: ... 6 122 LO RXPOWER For information about this condition refer to the Alarm Troubleshooting chapter of the Cisco ONS 15454 DWDM Troubleshooting Guide 2 6 123 LOS BITS Default Severity Minor MN Non Service Affecting NSA Logical Object BITS The Loss of Signal BITS alarm is Major MJ if there is no backup TSC card BITS source and Minor MN if one of the TSC card BITS sources fails If one of the pair fail...

Page 194: ...card in CTC to display the card view by completing the following steps c Click the Provisioning Line tabs d Verify that the Admin State column lists the port as Locked e If the Admin State column lists the port as Locked maintenance or Locked disabled click the column and choose Locked f Click Apply Note If ports managed into Unlocked administrative state are not receiving signals the LOS alarm is...

Page 195: ...ting Guide 2 6 126 LPBKCRS Default Severity Not Alarmed NA Service Affecting SA Logical Object VCMON HP The Loopback Cross Connect condition indicates that a software cross connect loopback is active between a traffic STM N card and a cross connect card Loopback is a commonly used troubleshooting technique A signal is sent out on a link or section of the network and returned to the sending device ...

Page 196: ...ILITY GIGE Condition Step 1 Complete the Clear the LBKFACILITY STMN Condition procedure on page 2 88 Step 2 If the condition does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 128 LPBKFACILITY STMN Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STMN A Facility Loopback Active co...

Page 197: ... Alarmed NA Non Service Affecting NSA Logical Object STMN A Payload Loopback Active condition occurs on STM 64 cards when a software payload loopback is active for a port on the STM 64 card and the facility entity is out of service Clear the LPBKPAYLOAD Condition Step 1 To remove the loopback payload condition double click the reporting card in node view Step 2 Click the Maintenance Loopback tabs ...

Page 198: ...ting NSA Logical Object STMN A Terminal Loopback Active condition for STM N occurs on STM 16 cards or ASAP cards when a software facility loopback is active for a port on the reporting card and the facility entity is out of service Caution Before performing a terminal loopback on an STM 16 card make sure the card contains at least two section DCC paths to the node where the card is installed A sec...

Page 199: ...tes a Manual switch request on an STM N port Clearing the Manual switch clears the MAN REQ condition You do not need to clear the switch if you want the manual switch to remain Clear the MAN REQ Condition Step 1 Complete the Initiate a 1 1 Protection Port Manual Switch Command procedure on page 2 124 Step 2 If the condition does not clear log into the Technical Support Website at http www cisco co...

Page 200: ...nization Switch to Second Reference condition occurs when the NE node timing source is manually switched to a second source Note MANSWTOSEC is an informational condition and does not require troubleshooting 2 6 138 MANSWTOTHIRD Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Manual Synchronization Switch to Third Reference condition occurs when the NE...

Page 201: ...ondition appears on the network view Alarms Conditions and History tabs The port where the MANUAL SPAN command was applied is marked with an M on the network view detailed circuit map Clear the MANUAL REQ SPAN Condition Step 1 Complete the Clear a MS SPRing External Switching Command procedure on page 2 130 Step 2 If the condition does not clear log into the Technical Support Website at http www c...

Page 202: ... card clears the alarm Clear the MEA Alarm Step 1 Physically verify the type of card that sits in the slot reporting the MEA alarm Step 2 In CTC click the node view Inventory tab to display the provisioned card type Step 3 If you prefer the card type depicted by CTC complete the Replace an I O Card procedure on page 2 134 for the reporting card and replace it with the card type depicted by CTC pro...

Page 203: ... assistance with this alarm log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 145 MFGMEM CAP Default Severity Minor MN Non Service Affecting NSA Logical Object CAP The Manufacturing Data Memory Failure CAP alarm occurs if the ONS 15600 SDH cannot access the data in the EEPROM on the backplane MFGMEM is caused by EEPRO...

Page 204: ...serted Step 3 If a fan does not run or the alarm persists refer to the Maintain the Node chapter in the Cisco ONS 15600 SDH Procedure Guide for instructions to replace the fan tray Step 4 If a replacement fan tray does not operate correctly log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 to report a Service Affecting SA...

Page 205: ...affic to a free port using the Bridge and Roll Traffic procedure in the Manage Circuits chapter in the Cisco ONS 15600 SDH Procedure Guide Label the bad port and place it out of service until such time as the card can be replaced Step 7 If the MFGMEM alarm continues to report after you replaced the card the problem lies in the EEPROM Log into the Technical Support Website at http www cisco com tec...

Page 206: ... toll free Technical Support numbers for your country 2 6 149 MS DEG Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STMN The Multiplex Section Signal Degrade condition occurs when the multiplex section overhead of the STMN object falls within the degrade threshold set on the node Clear the MS DEG Condition Step 1 Determine the threshold If adjustment is acceptable in site...

Page 207: ... The Multiplex Section Excessive Errors condition occurs when the multiplex section overhead of the STM1E object falls past the fail threshold set on the node Clear the MS EXC Condition Step 1 Determine the threshold If adjustment is acceptable in site practices adjust the threshold Using an optical test set measure the input power level of the line and ensure that the level is within the guidelin...

Page 208: ...mismatch in versions Clear the MSSP SW VER MISM Alarm Step 1 Clear the alarm by loading the correct software version on the TSC card with the incorrect load To download software refer to the release specific software download document Step 2 If the condition does not clear log into the Cisco Technical Support Website at http www cisco com techsupport for more information or log into http www cisco...

Page 209: ... node 2 6 156 NON CISCO PPM Default Severity Minor MN Non Service Affecting NSA Logical Object PPM The Non Cisco PPM Inserted condition occurs when a PPM that is plugged into a card s port fails the security code check The check fails when the PPM used is not a Cisco PPM Clear the NON CISCO PPM Condition Step 1 Obtain the correct Cisco PPM and replace the existing PPM with the new one Step 2 If th...

Page 210: ...hat each node ID is unique Step 5 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 159 PROV MISMATCH Default Severity Minor MN Non Service Affecting NSA Logical Object PPM The Provisioning Mismatch for an SFP alarm is raised against an SFP PPM connector on the ASAP card under one of the fo...

Page 211: ...PWR Alarm Step 1 At the site determine which battery is not present or operational Step 2 Remove the power cable from the faulty supply For instructions refer to the Install the Bay and Backplane Cable chapter in the Cisco ONS 15600 SDH Procedure Guide and reverse the power cable installation procedure Step 3 If the alarm does not clear log into the Technical Support Website at http www cisco com ...

Page 212: ...oup list the ports are designated as Working Standby and Protect Active If the reporting port is part of an SNCP complete the Initiate a Force Switch for All Circuits on a SNCP Span procedure on page 2 126 If the port is part of a 1 1 protection group complete the Initiate a 1 1 Protection Port Force Switch Command procedure on page 2 123 Continue with Step 3 If an automatic switch to the alternat...

Page 213: ...p 11 If the alarm clears and it was reported by a traffic STM N card traffic reverts to the working port if an automatic switch occurred If traffic was manually switched to a 1 1 protect port revert traffic by completing the Clear a 1 1 Protection Port Force or Manual Switch Command procedure on page 2 124 If traffic was manually switched in an SNCP revert traffic to the original path by completin...

Page 214: ...rs You can see this condition in the Alarm History window when the CTC connection resumes 2 6 167 RING MISMATCH Default Severity Major MJ Service Affecting SA Logical Object STMN At least one node in the MS SPRing has an incorrect node ID The RING MISMATCH alarm clears when all nodes in the MS SPRing have the correct node IDs Clear the RING MISMATCH Alarm Step 1 Complete the Identify an MS SPRing ...

Page 215: ...plied shows an F on the network view detailed circuit map Note RING SW WEST is an informational condition and does not require troubleshooting 2 6 170 ROLL Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object VCMON HP The ROLL condition indicates that circuits are being rolled This is typically carried out to move traffic for a maintenance operation or to perform bandwidth groo...

Page 216: ...hen the card is booted and the safety key is in the on position labeled 1 The port does not have to be in service for the laser to be on The laser is off when the safety key is off labeled 0 Statement 293 Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output ...

Page 217: ...tive and in service by completing the following steps a Confirm that the card shows a green LED in CTC or on the physical card A green ACT SBY LED indicates an active card An amber ACT SBY LED indicates a standby card b To determine whether the port is in service double click the card in CTC to display the card view c For an STM N card click the Provisioning Line tabs For the OSCM card click the P...

Page 218: ...Cisco ONS 15600 SDH Procedure Guide for procedures Step 13 Verify that both ends of the DCC have been recreated at the optical ports Step 14 If the alarm has not cleared log into the Technical Support Website at http www cisco com techsupport for more information or log into http www cisco com warp public 687 Directory DirTAC shtml to obtain a directory of toll free Technical Support numbers for y...

Page 219: ...ne whether the network is experiencing problems which might affect the SNTP server router connecting to the proxy ONS 15600 SDH Step 3 If no network problems exist ensure that the ONS 15600 SDH proxy is provisioned correctly by completing the following steps a In node view for the ONS node serving as the proxy click the Provisioning General tabs b Ensure that the Use NTP SNTP Server check box is c...

Page 220: ...dure Guide for circuit test procedures Step 3 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 177 SSM OFF Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects BITS STMN The SSM Changed to Off condition occurs when SSM is disabled by a user SSM communicates information...

Page 221: ...80 SWTOPRI Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Synchronization Switched to Primary Reference condition occurs when the ONS 15600 SDH switches to the primary timing source reference 1 The ONS 15600 SDH uses three ranked timing references The timing references are typically two BITS level or line level sources and an internal reference 2 6 1...

Page 222: ...TSC cards lose their timing function Clear the SYNCCLK Alarm Step 1 From node view click the Provisioning Timing General tabs Step 2 Check the current configuration for REF 1 of the NE Reference Step 3 If the primary reference is a BITS input complete the Clear the LOF BITS Alarm procedure on page 2 82 Step 4 If the primary reference clock is an incoming port on the ONS 15600 SDH complete the Clea...

Page 223: ... for NE SREF Logical Objects EXT SREF NE SREF A Primary Synchronization Reference Failure alarm occurs at the NE node level when the ONS 15600 SDH loses the primary timing source reference 1 The ONS 15600 SDH uses three ranked timing references The timing references are typically two BITS level or line level sources and an internal reference If SYNCPRI occurs the ONS 15600 SDH should switch to its...

Page 224: ...ep 5 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 188 SYNCTHIRD The SYNCTHIRD condition is not used in this platform in this release It is reserved for development 2 6 189 SYSBOOT Default Severity Major MJ Service Affecting SA Logical Object NE The System Reboot alarm indicates that ne...

Page 225: ...ck is an incoming port on the ONS 15600 SDH follow the Clear the LOF STMN Alarm procedure on page 2 83 Step 5 If no protect TSC card is installed install one Refer to the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 SDH Procedure Guide for instructions Step 6 If the alarm persists remove and reinsert reseat the standby TSC card by completing the following steps and wait 700 s...

Page 226: ...condition occurs when a PPM with a nonqualified product ID is plugged into the card s port that is the PPM passes the security code check as a Cisco PPM but is not qualified for use on the particular card Clear the UNQUAL PPM Condition Step 1 Obtain the correct Cisco PPM and replace the existing PPM with the new one Step 2 If the condition does not clear log into the Technical Support Website at h...

Page 227: ...tallation procedures Step 2 Correct any incoming voltage issues Step 3 If the alarm does not clear log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 2 6 197 WKSWPR Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects VCMON HP The Working Switched To Protection condition occurs when a line has a failur...

Page 228: ...D Behavior The following the subsections describe LED behaviors of the TSC card SSXC card and STM N cards 2 7 1 TSC Card Level Indicators Table 2 13 lists typical card level TSC card LED behaviors 2 7 2 TSC Card Network Level Indicators Table 2 14 lists typical network level TSC card LED behaviors Table 2 13 TSC Card Level Indicators Indicator LED Color Definition STAT Red Indicates a hardware fau...

Page 229: ...the backplane The ACO state is stopped if a new alarm occurs After the originating alarm is cleared the ACO LED and audible alarm control are reset Table 2 14 TSC Card Network Level Indicators continued Indicator LED Color Definition Table 2 15 SSXC Card Level Indicators Indicators LED Color Definition STAT Red Indicates a hardware fault this LED is off during normal operation Replace the card if ...

Page 230: ...Ring tabs Step 3 From the Ring ID column record the Ring ID or in the nodes column record the Node IDs in the MS SPRing The Node IDs are the numbers in parentheses next to the node name Change an MS SPRing Ring ID Number Step 1 In node view click View Go to Network View Step 2 Click the Provisioning MS SPRing tabs Step 3 Highlight the ring and click Edit Step 4 In the MS SPRing window enter the ne...

Page 231: ...ng The following sections give instructions for port ring and span switching and switch clearing commands as well as lock ons and lockouts Initiate a 1 1 Protection Port Force Switch Command This procedure switches 1 1 protection group traffic from one port in the group to the other using a Force switch Caution The Force command overrides normal protective switching mechanisms Applying this comman...

Page 232: ... port belonging to the card you are replacing You can carry out this command for the working or protect port For example if you need to replace the card with the protect standby port click this port Step 4 In the Switch Commands area click Manual Step 5 Click Yes in the Confirm Force Operation dialog box Step 6 If the switch is successful the group now says Manual to working in the Selected Groups...

Page 233: ...ps a In the Selected Group list click the protect card b In the Switch Commands area click Force Step 4 In the Selected Group list click the active card where you want to lock traffic Step 5 In the Inhibit Switching area click Lock On Step 6 Click Yes in the confirmation dialog box Initiate a Card or Port Lock Out Command Note For a 1 1 optical protection group only the protect port can be placed ...

Page 234: ...ep 3 Step 2 Click View Go to Network View Step 3 Right click a network span and choose Circuits The Circuits on Span dialog box shows the SNCP circuits including circuit names locations and a color code showing which circuits are active on the span Step 4 Click the Perform SNCP span switching field Step 5 Choose Force Switch Away from the drop down list Step 6 Click Apply Step 7 In the Confirm SNC...

Page 235: ...es normal protective switching mechanisms Step 1 Log into a node on the network If you are already logged in continue with Step 2 Step 2 Right click a network span and choose Circuits The Circuits on Span dialog box shows the SNCP circuits including circuit names locations and a color code showing which circuits are active on the span Step 3 Click the Perform SNCP span switching field Step 4 Choos...

Page 236: ...From the View menu choose Go to Network View Step 3 In network view click the Provisioning MS SPRing tabs Step 4 Click the row of the MS SPRing you are switching then click Edit Step 5 Right click a MS SPRing node west port and choose Set West Protection Operation Step 6 In the Set West Protection Operation dialog box choose Force Ring from the drop down list Step 7 Click OK Step 8 Click Yes in th...

Page 237: ...Choose the MS SPRing and click Edit Step 4 Right click the MS SPRing node channel port and choose Set West Protection Operation if you chose a west channel or Set East Protection Operation if you chose an east channel Step 5 In the Set West Protection Operation dialog box or the Set East Protection Operation dialog box choose Lockout Protect Span from the drop down list Step 6 Click OK Step 7 Clic...

Page 238: ...e already logged in continue with Step 2 Step 2 Click View Go to Network View Step 3 Click the Provisioning MS SPRing tabs Step 4 Click the MS SPRing you want to clear Step 5 Right click the west port of the MS SPRing node where you invoked the switch and choose Set West Protection Operation Step 6 In the Set West Protection Operation dialog box choose Clear from the drop down list Step 7 Click OK...

Page 239: ... about LED behavior during TSC card reboots Step 6 If you reset a TSC card confirm that it is in standby mode after the reset Tip If you run the cursor over the TSC card in CTC a popup displays the card s status whether active or standby Hard Reset a Card Using CTC This procedure is used to force system control from the active TSC card to the standby TSC card or it is used to reset the SSXC or an ...

Page 240: ...in standby mode Tip If you run the cursor over the TSC card in CTC a popup displays the card s status whether active or standby Request a Cross Connect Card Preferred Copy Switch Warning Do not reach into a vacant slot or chassis while you install or remove a module or a fan Exposed circuitry could constitute an energy hazard Statement 206 Step 1 Determine which SSXC card is the preferred copy and...

Page 241: ...standby Step 2 Unlatch the top and bottom ejector levers on the card Step 3 Physically pull the card at least partly out of the slot until the lighted LEDs turn off Step 4 Wait 30 seconds Reinsert the card and close the ejector levers Note The TSC card takes several minutes to reboot Refer to the Card Features and Functions chapter in the Cisco ONS 15600 SDH Reference Manual for more information a...

Page 242: ...Replace an I O Card Warning Do not reach into a vacant slot or chassis while you install or remove a module or a fan Exposed circuitry could constitute an energy hazard Statement 206 Note Card removal raises an IMPROPRMVL alarm but this clears after the card replacement is completed Step 1 Ensure that the card you are replacing does not carry traffic in a 1 1 protection group by completing the fol...

Page 243: ...d you are replacing does not carry MS SPRing circuit traffic by completing the following steps a In CTC node view click View Go to Parent View b Click the Circuits tab c View the circuit source and destination ports and slots If any circuits originate or terminate in the slot containing the card you are replacing perform the Initiate a Manual Span Switch on a MS SPRing procedure on page 2 128 Note...

Page 244: ...an energy hazard Statement 206 Note When an error is detected on a TSC card the ONS 15600 SDH system switches control to the second TSC card therefore so it should not be necessary to change control when you replace the card Note You do not need to make any changes to the database if you are replacing it with a card of exactly the same type Note Card removal raises an IMPROPRMVL alarm but this cle...

Page 245: ... b Slide the card out of the slot Step 4 Insert the replacement TSC card into the empty slot by completing the following steps a Open the ejectors on the replacement card b Slide the replacement card into the slot along the guide rails until it contacts the backplane c Close the ejectors Step 5 If you want to make the replaced TSC card active complete Steps b through d in Step 2 again Replace an A...

Page 246: ... replacement is completed Step 1 Use a Phillips screwdriver to loosen the screws at the top right and bottom left of the 4PIO PIM module Step 2 Carefully slide the motherboard of the module along the top and bottom guide rails out of the slot Step 3 Carefully slide the motherboard of the new module into the slot Step 4 Tighten the screws at the top right and bottom left of the 4PIO PIM module Note...

Page 247: ...y to attach the network fiber optic cable Note Multirate SFPs PPMs must be provisioned in CTC single rate SFPs PPMs do not need to be provisioned Refer to the Install Cards and Fiber Optic Cable chapter in the Cisco ONS 15600 SDH Procedure Guide for provisioning instructions 2 8 5 Verify or Create Node DCC Terminations Step 1 In node view click the Provisioning Comm Channels RS DCC tabs or Provisi...

Page 248: ...tions Step 2 For a fixed rate card click the Provisioning SDH Thresholds tabs For the ASAP card click the Provisioning Optical Optics Thresholds tabs Step 3 From the Types list choose Physical and click Refresh Step 4 For the port you want to provision click the Set button in the Set OPR column In the confirmation dialog box click OK ...

Page 249: ...tity SNMP Number SNMP Trap 3 3 1 ADMIN DISABLE page 3 3 NE 5270 disableInactiveUser 3 3 2 ADMIN DISABLE CLR page 3 3 NE 5280 disableInactiveClear 3 3 3 ADMIN LOCKOUT page 3 3 NE 5040 adminLockoutOfUser 3 3 4 ADMIN LOCKOUT CLR page 3 4 NE 5050 adminLockoutClear 3 3 5 ADMIN LOGOUT page 3 4 NE 5020 adminLogoutOfUser 3 3 6 ADMIN SUSPEND page 3 4 NE 5340 suspendUser 3 3 7 ADMIN SUSPEND CLR page 3 4 NE ...

Page 250: ...IL ONALRDY page 3 5 NE 5090 securityInvalidLoginAlreadyLoggedOnSeeAuditLog 3 3 17 LOGIN FAILURE PSWD page 3 6 NE 5070 securityInvalidLoginPasswordSeeAuditLog 3 3 18 LOGOUT IDLE USER page 3 6 5110 automaticLogoutOfIdleUser 3 3 19 MSSP RESYNC page 3 6 STMN 4340 msspMultiNodeTableUpdateCompleted 3 3 20 PM TCA page 3 6 2120 performanceMonitorThresholdCrossingAlert 3 3 21 PSWD CHG REQUIRED page 3 6 NE ...

Page 251: ... event is automatically raised and cleared in CTC during system changes such as user login logout and loss of connection to node view Transient events do not require user action 3 3 Transient Conditions This section lists in alphabetical order all the transient conditions encountered in Software Release 8 0 The description entity SNMP number and SNMP trap accompany each condition 3 3 1 ADMIN DISAB...

Page 252: ...ransient condition does not result in a standing condition 3 3 8 AUTH FAIL The Remote Authentication Fail See Audit Log AUTH FAIL condition indicates that an attempt to validate a login remotely has failed This transient condition does not result in a standing condition 3 3 9 DBBACKUP FAIL The Database Backup Failed DBBACKUP FAIL condition occurs when the system fails to back up the database when ...

Page 253: ...CISING RING The Exercising Ring Successfully EXERCISING RING condition occurs whenever you issue an Exercise Ring command from CTC or Transaction Language 1 TL1 This condition indicates that a command is being executed You must issue another command to clear the exercise and the condition 3 3 13 FIREWALL DIS The Firewall Has Been Disabled FIREWALL DIS condition occurs when you provision the firewa...

Page 254: ...es in the ring This condition is raised on all nodes in the ring while a node is added or a circuit is provisioned This transient condition will not be cleared and is seen in the History tab of CTC You must check this condition on all the nodes and then remove the Forced Ring Switch commands 3 3 20 PM TCA The Performance Monitor Threshold Crossing Alert PM TCA condition occurs when network collisi...

Page 255: ...nistrator must unlock the account or the lockout time must expire 3 3 25 USER LOGIN The Login of User USER LOGIN occurs when you begin a new session by verifying your User ID and password This transient condition does not result in a standing condition 3 3 26 USER LOGOUT The Logout of User USER LOGOUT condition occurs when you stop a login session by logging out of your account This transient cond...

Page 256: ...3 8 Cisco ONS 15600 SDH Troubleshooting Guide R8 0 July 2010 Chapter 3 Transient Conditions 3 3 28 WKSWPR ...

Page 257: ...that the requested operation could lead to an error Warnings are sometimes used to convey important information The error dialog box in Figure 4 1 consists of three parts the error title error ID and the error message Figure 4 1 Error Dialog Box Table 4 1 gives a list of all error or warning message numbers the messages and a brief description of each message 124687 Error Title Error Message Error...

Page 258: ...g to download 0 An input or output exception was encountered when CTC tried to download the specified JAR file EID 1018 Password shall not contain the associated user ID The password is invalid EID 1019 Could not create 0 Please enter another filename CTC could not create the file due to an invalid filename EID 1020 Fatal exception occurred exiting CTC Unable to switch to the Network view CTC was ...

Page 259: ...open the specified file Ensure that the file exists and the filename was typed correctly EID 1038 The file 0 does not exist The specified file does not exist EID 1039 The version of the browser applet does not match the version required by the network element Please close and restart your browser in order to launch the Cisco Transport Controller Refer to the error message text WID 1041 An error oc...

Page 260: ... 2013 The circuit creation failed The circuit creation cannot proceed due to changes in the network which affected the circuit s being created The dialog box will close Please try again Refer to the error message text EID 2014 No circuit s were selected 0 You must select a circuit to complete this function EID 2015 The circuit 0 cannot be deleted because it has one or more rolls You must delete th...

Page 261: ...g to complete is not supported by CTC EID 2030 An error occurred during provisioning There was an error during provisioning EID 2031 An error occurred while adding the node There was an error while adding a node EID 2032 The circuit could not be renamed 0 CTC could not rename the circuit EID 2033 An error occurred during validation 0 There was an internal error while validating the user changes af...

Page 262: ...he circuit cannot be downgraded 0 The specified circuit cannot be downgraded EID 2052 An error occurred during circuit processing There was an error during the circuit processing EID 2054 An error occurred while selecting an endpoint There was an error during the endpoint selection EID 2055 No endpoints are available for this selection Please make another selection This error occurs in the circuit...

Page 263: ...lumn is permanent and cannot be removed You cannot delete a permanent column EID 2074 Select one or more profiles You have not selected any profile or column Reset operation is done by right clicking the selected column EID 2075 This column is permanent and cannot be reset A permanent column is non resettable EID 2077 This column is permanent and cannot be renamed You cannot rename a permanent col...

Page 264: ...ecified You did not specify a user name EID 2099 An error occurred while ring switching There was an error during the ring switch EID 2100 Please select at least one profile to delete You have not selected the profile to delete EID 2101 An error occurred while protection switching There was an error during the protection switching EID 2102 The forced switch could not be removed for some circuits Y...

Page 265: ...unprovisioned Try deleting this MS SPRing later EID 2121 The ring cannot be upgraded 0 CTC cannot upgrade the specified ring EID 2122 The ring speed for is inadequate for the upgrade procedure Only 0 or higher 1 can be upgraded to four fiber You have selected an incorrect ring speed for upgrade Only rings within the specified parameters can be upgraded to 4 fiber MS SPRing EID 2123 Verify that the...

Page 266: ...in updating the circuit destinations EID 2143 No online help version was selected The online help book cannot be deleted Select the version of online help and proceed EID 2144 An error occurred while deleting the online help book s 0 You cannot delete the specified online help EID 2145 No nodes appear to have a Cisco IOS card Refer to error message EID 2146 This is a security violation You may onl...

Page 267: ... from TL1 EID 2162 An error occurred during roll acknowledgement 0 Refer to the error message text EID 2163 The roll cannot be canceled 0 CTC cannot cancel the roll EID 2164 An error occurred during the roll 0 CTC encountered a roll error WID 2165 The MAC address of the node 0 has been changed All circuits originating from or dropping at this node will need to be repaired Repair the circuits that ...

Page 268: ...t a time The existing pane will be displayed Refer to the warning message text WID 2179 No update is available because the circuit has been deleted Refer to the warning message text EID 2180 The CTC initialization failed during step 0 CTC initialization has failed in the specified step EID 2181 This link cannot be included because it originates from the destination You must not include this link a...

Page 269: ...an error relaunching CTC EID 2197 A CORBA failure occurred CTC cannot proceed There was a CORBA failure and the task cannot proceed Verify the Java version EID 2198 CTC is unable to switch to the 0 view CTC is unable to switch to the specified view EID 2199 Login failed on 0 1 The login failed on the specified tasks EID 2200 CTC has detected a jar file deletion The jar file was used to manage one ...

Page 270: ... The bandwidth must be between 0 and 1 percent The bandwidth must be within the specified parameters EID 2219 The protection operation failed An XC loopback was applied on the cross connection As the protection operation failed a cross connect XC loopback will be applied on cross connection EID 2220 The tunnel status is PARTIAL CTC is not able to change it Please try again later Refer to the error...

Page 271: ...nd roll operation Refer to the warning message text EID 2328 An error occurred during the circuit reconfiguration 0 The attempt to reconfigure the specified circuit has failed EID 2329 0 of 1 circuits could not be successfully created A few circuits could not be created EID 2330 An error occurred during circuit verification The selected 0 is invalid 1 The selected item specified by 0 is invalid as...

Page 272: ...verify that the type and or number of circuits provisioned does not exceed the criterion for switching modes CTC cannot switch the cross connect mode for the specified item as the type or the number of circuits does not match with the criterion for switching modes EID 3025 An error occurred while retrieving thresholds There was an error retrieving the thresholds EID 3026 The send DoNotUse attribut...

Page 273: ...eed the specified number of bytes EID 3052 An error occurred while saving the configuration file to the TCC2 TCC2P Refer to the error message text EID 3053 The value of 0 must be between 1 and 2 The value of the item must be between the specified values EID 3054 The provisioned input output ports cannot be removed or another user is updating the card Please try to remove these ports later Another ...

Page 274: ...mpting to clear the learned MAC address from a specific card or Ether group EID 3074 An error occurred while clearing the learned address list by 0 Error encountered trying to clear the learned MAC address from either a VLAN or a port EID 3075 At least one row in the parameter column must be selected Refer to the error message text EID 3076 CTC lost its connection with this node The NE Setup Wizar...

Page 275: ...s resetting Check the equipment state and try to refresh the values again Refer to the warning message text EID 3097 The ring termination is in use The ring termination you are trying to access is in use Try after sometime EID 3098 No ring terminations were selected Select one of the ring terminations EID 3099 The entered key does not match the existing authentication key Check the authentication ...

Page 276: ...he SNMP provisioning tab the General Network provisioning tab the Security Configuration provisioning tab etc EID 3120 No object of type 0 was selected for deletion Choose an object of the specified type to delete EID 3121 An error occurred while deleting 0 There is an error deleting the item EID 3122 No object of type 0 was selected to edit Choose an object of the specified type to edit EID 3123 ...

Page 277: ...ror message text EID 3142 No switch is active None of the switches are active EID 3143 An error occurred while creating the static route entry CTC encountered an error while a creating static route entry EID 3144 The maximum number of static routes has been exceeded The number of static routes has exceeded its limit EID 3145 The RIP metric must be between 1 and 15 The Routing Information Protocol ...

Page 278: ...tion operation on the other side has been changed but not yet applied Refer to the error message text EID 3163 The data in row 0 cannot be validated CTC cannot validate the data for the specified row EID 3164 The new node ID 0 for ring ID 1 duplicates the ID of node 2 The new specified node ID for the specified ring ID is the same as another node ID EID 3165 The ring ID provided is already in use ...

Page 279: ... active protection switch operation and cannot be deleted at this time Refer to the error message text EID 3186 The node is busy 0 is 1 and cannot be deleted as requested The request cannot be completed EID 3187 An error occurred while deleting the trap destination CTC encountered an error deleting the trap destination EID 3188 An error occurred during authentication The password entered is invali...

Page 280: ...ould be changed edit it directly through port provisioning Edit the port state while provisioning the port EID 3233 The current loopback provisioning does not allow this state transition Refer to the error message text EID 3234 The current synchronization provisioning does not allow this state transition You cannot transition the port state to the target date while in the current synchonization st...

Page 281: ...lue for the parameter 0 is invalid CTC changed the incorrect parameter EID 3249 The voltage increment value is invalid Refer to the error message text EID 3250 The power monitor range is invalid Refer to the error message text EID 3251 The requested action could not be completed 0 CTC could not complete the specified action EID 3252 No download has been initiated from this CTC session Refer to the...

Page 282: ... is invalid WID 3269 The 0 operation was successfully initiated for 1 but its completion status could not be obtained from the node When the node is accessible check its software version to verify if the 0 succeeded Refer to the error message text WID 3270 The file 0 does not exist The specified file does not exist WID 3271 The value entered must be greater than 0 The value entered must be greater...

Page 283: ...the warning message text WID 3288 The status of this ring is INCOMPLETE CTC will not be able to apply this change to all of the nodes in the 0 Change the ring status to apply the change to all nodes in the ring type EID 3290 The specified provisionable patchcord s could not be deleted Refer to the error message text EID 3291 The revertive behavior cannot be changed because a protection switch is a...

Page 284: ...int cannot be changed 0 1 CTC cannot change change the power setpoint The new setpoint would either make the thresholds inconsistent or set the fail threshold outside the range EID 3313 The offset cannot be modified because the service state of the port is IS Refer to the error message text EID 3314 The requested action is not allowed The state value is invalid Refer to the error message text EID ...

Page 285: ... wavelength The expected wavelength must be set EID 3341 An error occurred while reading expected wavelength The expected wavelength must be retrieved EID 3342 An error occurred while reading actual wavelength The actual wavelength must be retrieved EID 3343 An error occurred while reading actual band The actual band must be retrieved EID 3344 An error occurred while reading expected band The expe...

Page 286: ...g the automatic optical link list Refer to the error message text EID 3372 CTC attempted to access an OCHNC connection that has been destroyed CTC destroyed an external attempt to access an optical channel network connection EID 3375 The expected span loss must be set Refer to the error message text EID 3376 The measured span loss could not be retrieved Refer to the error message text EID 3377 The...

Page 287: ...with external timing only a single protected or two unprotected timing references per BITS Out can be selected Please use the Reset button and verify the settings Refer to the warning message text WID 3393 The timing reference s could not be assigned because with line or mixed timing only a single unprotected timing reference per BITS Out can be selected Please use the Reset button and verify the ...

Page 288: ...ult in TRAFFIC LOSS and loss of connectivity to the node It may require onsite provisioning to recover If the node was running 0 before reverting will restore the 0 provisioning losing any later provisioning If the node was running some other version reverting will LOSE ALL PROVISIONING 1 2 Refer to the warning message text EID 4003 The Cisco IOS console is disabled for the card in Slot 0 The card...

Page 289: ...nt secondary end point only for DRI or open ended path protected circuits WID 5007 If you change the scope of this view the contents of this profile editor will be lost Refer to the warning message text WID 5008 Please ensure that all the protection groups are in proper states after the cancellation Refer to the warning message text WID 5009 The circuit 0 is not upgradable No 1 capable 2 s are ava...

Page 290: ...the error message text WID 5025 The path targeted for this switch request is already active The switch request can be applied but traffic will not switch at this time Refer to the warning message text EID 5026 An ONS 15600 cannot serve as the primary or secondary node in a four fiber 0 circuit Please change your ring and or node selections so that an ONS 15600 is not chosen as the primary or secon...

Page 291: ...is not equal to 1 Please provision the 2 wavelength on 3 Transmitter and receiver port wavelengths are not equal Provision the receiver and transmitter wavelengths on transmitter and receiver ports respectively EID 5040 Provisionable patchcords created between OC3 OC12 ports and multiplexer demultiplexer ports are not supported Refer to the error message text EID 5041 Provisionable patchcords crea...

Page 292: ... over the provisionable patchcord before trying to delete it EID 5057 The addition of the last node has not yet finished Please wait before trying to add a new node Refer to the error message text EID 5058 An OCHNC upgrade is applicable only to bidirectional circuits Refer to the error message text EID 5059 The OCHNC upgrade failed One or more communication failures occurred during the operation C...

Page 293: ...n OCH Trail tunnel link was found but without any associated circuit Create an OCH Trail circuit associated with the link EID 5073 You are creating an unprotected link from a protected port Do you want to continue Refer to the error message EID 5074 Deleting OCH DCN circuits will cause a loss of connectivity to nodes in the circuit path that do not have other DCN connections Do you want to continu...

Page 294: ...ss connect card EID 6003 The OSC termination could not be created This ring ID is already assigned Enter a new ID for the ring EID 6004 A system reset cannot be performed while a BLSR ring is provisioned on the node Remove the MS SPRing from the node and continue with the reset procedure EID 6005 The timing references could not be assigned Only two DS1 or BITS interfaces can be specified DS1 inter...

Page 295: ...255 255 is not valid Enter a valid address EID 6020 The destination of a static route cannot be the loopback network 127 0 0 0 8 Refer to the error message text EID 6021 The subnet mask length for a non default route must be between 8 and 32 Length of subnet mask must be within the specified range EID 6022 The subnet mask length for a default route must be 0 Refer to the error message text EID 602...

Page 296: ...eady present Refer to the error message text EID 6042 The port is used as timing source Choose another port because the selected port is being used as a timing source EID 6043 A DCC or GCC is present Refer to the error message text EID 6044 The card or port is part of protection group Refer to the error message text EID 6045 The port has overhead circuit s Refer to the error message text EID 6046 ...

Page 297: ... selected area address does not exist Choose another area address EID 6068 The IP over CLNS NSEL cannot be modified while there are IP over CLNS tunnel routes provisioned You cannot change the NSEL address if tunnels are provisioned EID 6069 The node is currently in ES mode Only Router 1 can be provisioned An end system needs only one provisioned router EID 6070 No router was selected Select a rou...

Page 298: ... is in use as a timing source Refer to the error message text EID 6089 The interface was not found 0 CTC cannot find the specified interface EID 6090 The interface type is not valid for this operation 0 Choose another interface EID 6091 The current state of the interface prohibits this operation 0 The port is in an invalid state to set a loopback EID 6092 This operation is prohibited for this inte...

Page 299: ...Actions such as putting the port in an incomplete state are not permitted while a section trace is active EID 6110 The maximum number of TARP requests has been reached You have exceeded the maximum number of TARP requests EID 6111 The card in Slot 0 cannot be removed from the protection group while its traffic is switched Refer to the error message text EID 6112 An error occurred while adding a sh...

Page 300: ... invalid Refer to the error message text EID 6126 The current setting does not support the specified ALS mode Refer to the error message text EID 6127 All enabled routers are required to have the same area Refer to the error message text EID 6128 A software download is in progress Configuration changes that result in a card reboot cannot take place during a software download Please try again after...

Page 301: ...qual to the 0 LSP buffer size 1 Alternatively you can decrease the 0 LSP buffer size to 2 Refer to the error message text EID 6150 The value is out of range Enter a value that is within the range EID 6151 The minimum span loss must be less than the maximum span loss Refer to the error message text EID 6152 The Use NTP SNTP Server field is checked Enter the NTP SNTP server IP address or server name...

Page 302: ...as not deleted CTC could not delete the selected side successfully EID 6212 One of the ports is connected to a patchcord or virtual link An operation on a port was not performed because the port is connected to a patchcord or a virtual link EID 6213 It is not possible to associate the side to the two ports During the creation of a side it is not possible to associate the selected ports to the new ...

Page 303: ...allowed Refer to the error message text EID 6233 The CVLAN is duplicated You cannot have identical CVLAN IDs EID 6234 The VLAN ID is out of range The VLAN ID entered is out of range EID 6235 This is not a valid VLAN name The entered VLAN name exceeds the number of characters 32 allowed EID 6236 The protected VLAN number exceeds the maximum allowed The user enters more than 256 protected VLAN in th...

Page 304: ...rror message text EID 6260 You cannot delete this port There was a severe architectural error related to the index of the pluggable trunk port object Please contact technical support for assistance Refer to the error message text EID 6261 This is not a valid VLAN ID The VLAN database is empty The user adds a row without a valid VLAN database loaded EID 6263 The equipment requires two slots The use...

Page 305: ... The sofware version cannot be obtained from the node Please try again The user tries to restore a database on a node but its not possible to get the software version from it 1 EID 3159 can appear if you attempt to perform another switching operation within a certain time interval This interval is an algorithm of three seconds per working card in the protection group The maximum interval is 10 sec...

Page 306: ...4 50 Cisco ONS 15600 SDH Troubleshooting Guide R8 0 July 2010 Chapter 4 Error Messages ...

Page 307: ...ing with alarm profiles 2 28 service affecting 2 14 severities 2 11 states 2 14 TL1 2 1 See also alarms indexed individually by name alarm troubleshooting 2 1 to 2 139 ALS 2 16 APSB description 2 16 APSCDFLTK description 2 17 APSC IMP description 2 17 APSCINCON description 2 19 APSCM description 2 19 APSCNMIS description 2 20 AU AIS 2 21 AUD LOG LOSS description 2 21 AUD LOG LOW description 2 22 A...

Page 308: ...2 71 logical object 2 7 memory failure alarm 2 94 card pull TSC card 2 132 cards replacing 2 132 reseating 2 132 resetting 2 90 2 129 2 132 switching 2 129 verifying LED operation 1 48 See also SSXC card See also STM N cards See also TSC card CARLOSS GIGE 2 27 CAT 5 cables 1 72 changing MS SPRing node ID 2 121 MS SPRing ring ID 2 121 CHANLOSS description 2 28 CIDMISMATCH A description 2 29 CID MIS...

Page 309: ...ription 2 39 DBRESTORE FAIL 3 4 DCC channel loss 2 42 2 97 2 107 connection loss 1 66 creating terminations 2 138 deleting terminations 2 72 verifying terminations 2 138 DCN tool 1 49 default K alarm 2 17 deleting CTC cache automatically 1 60 CTC cache manually 1 61 DCC terminations 2 72 protection group 2 72 diagnostics off loading file 1 49 Retrieve Diagnostics File button 1 49 using in CTC 1 48...

Page 310: ... initiate an SNCP lockout 2 126 initiate an SNCP Manual switch 2 125 lock out MS SPRing 2 79 lock out SNCP 2 79 2 80 Manual MS SPRing 2 91 MS SPRing Force Span condition 2 62 EXTRA TRAF PREEMPT description 2 51 EXT SREF logical object definition 2 7 F facility payload loopback definition 1 3 illustration 1 3 facility alarms hierarchy 2 12 facility loopback definition 1 2 intermediate node G1000 4 ...

Page 311: ...ATVG 2 66 HI LASERBIAS 2 66 HI RXPOWER description 2 66 HI TXPOWER description 2 66 HLDOVRSYNC description 1 67 2 66 HP DEG 2 67 HP EXC 2 68 HP PLM 2 68 HP RFI 2 68 HP TIM 2 69 HP TIM description 2 69 HP UNEQ description 2 69 I identifying node ID 2 121 ring ID 2 121 improper card removal 2 71 IMPROPRMVL IMPROPRMVL CAP description 2 71 IMPROPRMVL EQPT description 2 71 IMPROPRMVL FAN description 2 ...

Page 312: ...alarms listed by 2 8 login errors browser login does not launch Java 1 54 browser stalls when downloading JAR file 1 58 no DCC connection 1 66 no IP connectivity 1 65 troubleshooting for CTC 1 60 username password mismatch 1 63 LOGIN FAILURE LOCKOUT 3 5 LOGIN FAILURE ONALRDY 3 5 LOGIN FAILURE PSWD 3 6 LOGOUT IDLE USER 3 6 LO LASERBIAS description 2 83 loopbacks cross connect 1 6 2 86 facility 2 87...

Page 313: ...proper configuration alarms 2 17 lock out See external switching commands manual span condition 2 92 ring switch failure 2 53 MSSP SW VER MISM 2 99 MS SQUELCH HP 2 99 N near end alarms hierarchy 2 13 NE logical object definition 2 7 NE SREF logical object definition 2 7 Netscape Navigator clear cache 1 59 network testing See hairpin circuits See loopbacks network view gray node icon 1 62 NIC card ...

Page 314: ...ported in this release 1 51 PM TCA 3 6 POS logical object definition 2 7 power extreme high voltage 2 41 extreme low voltage 2 41 loss of 1 75 low voltage 1 75 supply isolating cause of problems 1 75 supply problems 1 74 power alarms connector A 2 102 connector B 2 104 fuse failure 2 102 restart 2 105 return A 2 104 return B 2 105 PPM logical object definition 2 8 PRC DUPID description 2 100 prote...

Page 315: ...ME LIMIT 3 6 setting OPR nominal value 2 138 severities alarm 2 11 SF AUTOSW SFBER SNCP 2 25 FE SF RING 2 61 MS EXC STM1E 2 98 SFTWDOWN description 2 109 SNCP AU AIS alarm 2 24 AU LOP alarm 2 25 MS DEG alarm 2 25 signal failure alarm 2 25 SNTP HOST description 2 110 SSM SSM DUS 2 110 SSM FAIL 2 111 SSM OFF 2 111 SSM SMC 2 111 SSM STU 2 111 timing switch 1 67 SSXC card alarms 2 29 2 30 2 31 2 37 2 ...

Page 316: ... fast synchronization 2 64 free running synchronization 2 64 free synchronization 2 64 frequency 2 113 frequency mismatch description 2 63 holdover synchronization 2 66 loss of frame 2 80 loss of signal 2 84 manual switch to primary 2 90 manual switch to secondary 2 91 manual switch to tertiary 2 91 primary reference failure 2 114 secondary reference failure 2 114 SSM DUS 2 110 SSM FAIL 2 111 SSM ...

Page 317: ...P 2 117 UPGRADE description 2 117 USER LOCKOUT 3 7 USER LOGIN 3 7 USER LOGOUT 3 7 username password mismatch 1 63 V VCMON logical object definition 2 8 verifying card LED operation 1 48 DCC terminations 2 138 fiber optic connections 1 70 IP configuration 1 54 NIC connection 1 55 node DCC terminations 2 138 node visibility to other nodes 2 122 username and password 1 64 VirusScan 1 58 VOLT MISM 2 1...

Page 318: ...Index IN 12 Cisco ONS 15600 SDH Troubleshooting Guide R8 0 July 2010 ...

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