Cisco 8941 User Manual Download Page 108

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Troubleshooting Tips

Missing All Calls Button

I would like to use the

All Calls

button, but it is not on my phone.

Possible Cause

It has not been set up by your system administrator or your system administrator may have set up your phone
so that the

Primary Line

button performs the All Calls function.

Solution

Contact your system administrator to enable the All Calls feature for you or check with your administrator
about the

Primary Line

button functionality.

Personal Directory

Cannot Sign In to Personal Directory

You are unable to sign in to your personal directory.

Possible Cause

•

You are using your password to sign in, not your personal identification number (PIN).

•

Your PIN needs to be reset.

Solution

•

Use your PIN, not your password.

•

Contact your system administrator.

User Options

Cannot Access User Options Web Pages

You are unable to access your User Options web pages.

Possible Cause

Your password needs to be reset.

Solution

Contact your system administrator.

Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and

SIP)

Frequently Asked Questions and Troubleshooting Tips

Troubleshooting Tips

Summary of Contents for 8941

Page 1: ...fied Communications Manager 9 0 SCCP and SIP First Published January 01 2012 Last Modified July 29 2013 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...e encouraged to try to correct the interference by using one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product no...

Page 3: ...ltiple Lines 10 Power Save Mode 11 Adjust Handset Rest 12 C H A P T E R 2 Phone Applications 13 Call History 13 View Call History 14 View Call Record Details 14 Filter Call History 15 Dial from Call History 15 Edit Number from Call History 16 Clear Call History 16 Delete call record from Call History 16 Preferences 17 Ringtone 17 Change Ringtone 17 Brightness 17 Cisco Unified IP Phones 8941 and 89...

Page 4: ...23 View Accessories List 23 View Accessory Details 24 Set Up Wideband for Analog Headset 24 Add Bluetooth Accessory 24 Delete Bluetooth Accessory 25 Connect Bluetooth Accessory 25 Disconnect Bluetooth accessory 26 Administrator Settings 26 Phone Information 26 View Phone Information 27 VPN Client 27 Connect Through VPN 28 VPN Connection Settings 28 C H A P T E R 3 Phone contacts 29 Corporate Direc...

Page 5: ... T E R 4 Voice messages 35 Personalize Voicemail 35 Voice Message Identification 35 Listen to Voice Messages 36 C H A P T E R 5 Calling Features 37 Feature Buttons and Softkeys 38 Survivable Remote Site Telephony Overview 40 Agent Greeting 42 Answer 42 Answer Oldest Call First 43 Auto Answer 43 Auto Answer with Headset 43 Auto Answer with Speakerphone 44 Barge 44 Add Yourself to Call On Shared Lin...

Page 6: ...Conference 52 View Conference Participants 52 Remove Conference Participants 53 Divert 53 Divert Call 53 Do Not Disturb 53 Turn DND On and Off 54 Extension Mobility 54 Enable Extension Mobility 54 Fast Dial 54 Place Call with Fast Dial Button 55 Forced Authorization Code 55 Hold 55 Put Call on Hold 55 Swap Between Holding and Active Calls 56 Put Call On Hold by Answering New Call 56 Determine If S...

Page 7: ... 62 Hand Off Call from Mobile Phone to Desk Phone 63 Monitoring and Recording 63 Multiple Calls Per Line 63 Answer Second Call on Same Line 63 Switch Between Multiple Calls on Same Line 64 Move from Line to Another Line with Multiple Calls 64 Create Conference with Two Calls on Same Line 64 Transfer Two Calls on Same Line 65 Multiple Incoming Alert Calls 65 Shared Line 66 Mute 66 Mute Phone 66 Mut...

Page 8: ...rectory 73 Use WebDialer with Another Online Corporate Directory 74 Change WebDialer Preferences 74 Sign Out of WebDialer 75 C H A P T E R 6 User Options 77 User Options Web Pages 77 Sign In and Out of User Options Web Pages 78 Device Settings 78 Select Device from User Options Web Page 78 Customize Do Not Disturb Options 79 Line Settings 79 Set Up Call Forward Per Line 79 Change Voice Message Ind...

Page 9: ...87 Search for Personal Address Book Entry 87 Edit Personal Directory Entry 88 Delete Personal Directory Entry 88 Assign Button for Personal Address Book 88 Fast Dial Setup 89 Assign Feature Button for Fast Dial 89 Assign Fast Dial Code to Personal Address Book Entry 89 Assign Fast Dial Code to Phone Number Without Personal Address Book Entry 90 Search for Fast Dial Entry 90 Edit Fast Dial Phone Nu...

Page 10: ... Safety and Performance Information 99 Power outage 99 External devices 99 Bluetooth Wireless Headset Performance 100 FCC Compliance Statements 100 FCC Part 15 21 Statement 100 FCC RF Radiation Exposure Statement 100 FCC Receivers and Class B Digital Statement 101 Cisco product security overview 101 Accessibility Features 101 Additional Information 101 C H A P T E R 9 Warranty 103 Cisco one year l...

Page 11: ...n page 4 Cisco Unified IP Phone 8941 The Cisco Unified IP Phone 8941 provides these features Phone connections Footstand Buttons and hardware Phone screen Power save mode Handset rest Phone connections Use the following figure to help you connect your phone to the corporate IP telephony network Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and S...

Page 12: ...onal 7 AC power wall plug optional 3 Network port 10 100 SW with IEEE 802 3af and 802 3at power enabled 4 Cisco Unified IP Phone 8945 The Cisco Unified IP Phone 8945 provides these features Phone connections Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 2 Your Phone Cisco Unified IP Phone 8945 ...

Page 13: ...ns Use the following figure to help you connect your phone to the corporate IP telephony network Computer port 10 100 1000 PC connection 5 DC adapter port DC48V 1 Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 3 Your Phone Phone connections ...

Page 14: ...adset You can add and pair up to five Bluetooth headsets to your phone but the last Bluetooth headset connected becomes the default for use with the phone General Phone Information This section contains information about the Cisco Unified IP Phones 8941 and 8945 Footstand If your phone is placed on a table or desk connect the footstand to the back of the phone Cisco Unified IP Phones 8941 and 8945...

Page 15: ...te Buttons and hardware Your phone provides quick access to your phone lines features and call sessions The Programmable Feature buttons left side are used to view calls on a line or access features such as Speed Dial or All Calls These buttons are also called Line buttons Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 5 Your Phone Button...

Page 16: ...ws you to make a point to point video call with another Cisco Unified IP Phone Video Camera 2 Integrated lens cover protects the camera lens Lens Cover button 3 Allows you to access the softkey options for the selected call or menu item that displays on your phone screen Softkey buttons 4 Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 6 Y...

Page 17: ...o dial phone numbers enter letters and choose menu items by entering the item number Keypad 10 Selects the speakerphone as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green The speakerphone audio path does not change until a new default audio path is selected for example by picking up the handset If external speakers are ...

Page 18: ...r sets a minimum ringer volume level ranging from 0 to 14 The default level is 0 silent You can only adjust the ringer volume to a level greater than the configured minimum ring volume value Volume button 15 Autodials voicemail system varies by system Messages button 16 Opens closes the Applications menu Depending on how the phone is set up use this button to access applications such as Call Histo...

Page 19: ...ne in use remotely The positions of the feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic Programmable feature buttons also called Line buttons 20 Provides a rest for the phone handset When the phone is ringing with an incoming call the LED in the handset rest flashes red If there is a new voice message the LED is lit red...

Page 20: ...ighlighted call only If you select a different call by pressing a feature button or the Navigation pad or by answering a ringing call the softkey options may change Softkeys 4 Phone With Multiple Lines If you have multiple lines it is recommended that you use the All Calls button to view all calls on all lines If you handle many calls at one time it is recommended that you use the Answer button to...

Page 21: ...on 3 Displays information such as call status and duration about a connected call associated with the selected line Secondary line details and other phone information 4 Softkey options for the selected call only If you select a different call by pressing a feature button or the Navigation pad or by answering a ringing call the softkey options may change Softkeys 5 Power Save Mode Depending on how ...

Page 22: ...l the plastic tab from the handset rest Step 2 Rotate the tab 180 degrees Step 3 Hold the tab between two fingers with the corner notches facing you Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Step 5 Return the handset to the handset rest Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco U...

Page 23: ...wn in the upper right corner to indicate the line name or number for which the call history displays If set up by your administrator icons display beside each Call History entry The icon shows the status Unknown Idle Busy or DND of the person who made the call For each call record or call group an icon to the left of the caller ID shows the call type Received Placed Missed If you have a single lin...

Page 24: ...tion in the upper right corner such as Line 5782 and the call name call number alternate number if available call disposition call type call duration and time of the call For each call group the details shown are the same as for an individual call The only difference is that the multiple call related information is shown such as call disposition call type call duration and time of call because thi...

Page 25: ...the selected line press Missed Calls softkey Step 5 Press Exit to return to the Applications screen Dial from Call History Procedure Step 1 Press Applications Step 2 Use the Navigation pad and Select button to scroll and select Call History Step 3 From the Call History screen select the call record that you want to dial and perform one of the following actions To display the Call History screen pr...

Page 26: ...p 1 Press Applications Step 2 Use the Navigation pad and Select to scroll and select Call History Step 3 Press Clear List to clear the entire call history on the phone Step 4 Press Exit to return to the Applications screen Delete call record from Call History Procedure Step 1 Press Applications Step 2 Use the Navigation pad and Select to scroll and select Call History Step 3 Highlight the individu...

Page 27: ...lications Step 2 Use the Navigation pad and Select to scroll and select Preferences Step 3 Select Ringtone Step 4 Highlight a ringtone Step 5 Press Select or Edit Step 6 Press Play to play the sample ringtone Step 7 Press Set to apply the ringtone Step 8 Press Return to return to the Preferences screen Brightness You can adjust your phone screen brightness level Adjust Phone Screen Brightness Proc...

Page 28: ...ng the available options Auto Transmit Video Brightness and Enable Video SIP phones running release 9 3 4 or later display the Video menu instead of the Camera menu Enable Auto Transmit Video You can transmit video automatically whenever a call is initiated or accepted If a video transmission is in progress the camera LED turns green when on video mute the LED turns red The LED is turned off when ...

Page 29: ... Unified Communications Manager you can enable your phone to send video Procedure Step 1 Press Applications Step 2 Use the Navigation pad and Select button to select Preferences Step 3 Select Camera Step 4 Select Video and press Edit Step 5 Select On or Off Video settings Use the Video menu to change video settings for calls The Video menu displays on the phone with SIP firmware This menu replaces...

Page 30: ...t support video Note Enable video transmit If your system administrator enables video on the Cisco Unified Communications Manager you can enable your phone to send video You can stop transmitting video for the call by disabling video transmit If you disabled video transmission at any time during the call you can re enable video for the call by pressing the Video Mute button When video transmission...

Page 31: ...gation pad and Select button to scroll and select Preferences Step 3 Select Video Step 4 Select Always send my video Note If video capability is disabled you cannot select the Always send my video menu item Step 5 Select Yes to enable automatic video transmission or No to disable automatic video transmission Step 6 Press to return to the previous screen Adjust video brightness Procedure Step 1 Pre...

Page 32: ...erences Step 3 Select Video Video through computer Step 4 Select Yes Bluetooth If your system administrator has set up the Bluetooth feature for your phone you can turn it on and off from your phone Turn On Bluetooth This procedure applies to the Cisco Unified IP Phone 8945 only Procedure Step 1 Press Applications Step 2 Use the Navigation pad and Select button to scroll and select Preferences Ste...

Page 33: ...ighlight a headset sidetone level from the following choices High Normal Low Off Step 5 Press the Return button to return to the Preferences screen Accessories You can connect external hardware to your phone using either the headset jack or Bluetooth The accessory list by default contains an analog headset that can be set up to enable wideband View Accessories List Procedure Step 1 Press Applicati...

Page 34: ...it to return to a list of phone accessories Set Up Wideband for Analog Headset Procedure Step 1 Press Applications Step 2 Use the Navigation pad and Select button to scroll and select Accessories A list of phone accessories displays Step 3 Select Analog Headset and press Setup The phone screen displays the wideband status for the analog headset Step 4 To enable wideband for the analog headset pres...

Page 35: ...ent PIN Step 5 Enter the PIN for your accessory if the connection is not acquired automatically When the connection is completed the Bluetooth active icon displays on the phone screen header and a check mark displays next to the connected accessory Delete Bluetooth Accessory This procedure applies to the Cisco Unified IP Phone 8945 only Procedure Step 1 Press Applications Step 2 Use the Navigation...

Page 36: ...Use the Navigation pad and Select button to scroll and select Accessories Step 3 Select a Bluetooth accessory and then press the Disconnect Administrator Settings For information on accessing and changing the Administrator Settings contact your system administrator Phone Information The Phone Information window displays the following information about your phone Model Number IP Address some phones...

Page 37: ...the VPN Enabled field to control the ability of the phone to attempt a VPN connection If Auto Detect Network Connection is enabled the Sign In screen appears and the phone prompts for your credentials based on the authentication method that your system administrator configured on your phone When your phone is located inside the corporate network If Auto Detect Network Connection is disabled a VPN ...

Page 38: ...ect If you press Cancel while the phone is attempting the connection the connection attempt stops and the Sign In screen appears again If you press Cancel again the VPN menu appears and shows the VPN Enabled field as Off The phone will not attempt a VPN connection again until you set the VPN Enabled field to On VPN Connection Settings The VPN window Applications VPN consists of these fields Enable...

Page 39: ... administrator sets up and maintains the directory Search and Dial Contact Procedure Step 1 Press Contacts Step 2 Use the Navigation pad and Select button to scroll and select Corporate Directory Step 3 Select one or all of these search criteria to search for a coworker First Name Last Name Step 4 Enter the search criteria information press Submit and select a contact Step 5 To dial perform one of...

Page 40: ...Personal Directory The Personal Directory contains a list of your personal contacts in a Personal Address Book You can assign fast dial codes to your contacts for fast dialing There are two ways you can set up and maintain your Personal Directory Phone Using your phone you can Set up and use your Personal Address Book Assign and use fast dial codes User Options web pages Using User Options web pag...

Page 41: ...cedure Step 1 Press Contacts Step 2 Sign in to Personal Directory Step 3 Select Personal Address Book The Search for an entry screen displays Step 4 Press Submit Step 5 Press New You may need to press More first Step 6 Enter the nickname information You can also enter a name Step 7 Press Phones and enter the phone numbers Make sure you include any required access codes such as 9 or 1 Step 8 Press ...

Page 42: ...p 3 Select Delete Selected Edit Personal Directory Entry Procedure Step 1 Press Contacts Step 2 Sign in to Personal Directory Step 3 Select Personal Address Book and search for an entry Step 4 Press Select Step 5 Press Edit Step 6 Modify the entry information Step 7 Press Phones to modify a phone number Step 8 Pres Update Fast Dial Codes with Personal Directory The following sections describe usin...

Page 43: ...3 Select Personal Fast Dials and scroll to a fast dial code You may have to press Next to get to more fast dial codes Step 4 Select the fast dial code you want to dial and press Dial Delete Fast Dial Code Procedure Step 1 Press Contacts Step 2 Sign in to Personal Directory Step 3 Select Personal Fast Dials and search for a fast dial code Step 4 Select the fast dial code that you want to delete and...

Page 44: ...Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 34 Phone contacts Fast Dial Codes with Personal Directory ...

Page 45: ...onalize Voicemail Procedure Step 1 Press Messages Step 2 Follow the voice prompts Voice Message Identification Check for voice messages in one of the following ways Check the number of new voice messages displayed on your screen Look for a solid red light on your handset You can set up the visual message waiting lamp using your User Options web pages Look for a Message icon on a line label The red...

Page 46: ...ons web pages Related Topics Change audible voice message indicator setting per line Change voice message indicator setting per line Listen to Voice Messages After you listen to your new voice messages the message indicators are updated on the phone screen If there are no new voice messages the Message icon is removed from the line label and the Voicemail icon is removed from the right side of the...

Page 47: ...ge 45 Call Park page 46 Call PickUp page 48 Call Waiting page 50 Client Matter Code page 51 Conference page 51 Divert page 53 Do Not Disturb page 53 Extension Mobility page 54 Fast Dial page 54 Forced Authorization Code page 55 Hold page 55 Hold Reversion page 56 Hunt Groups page 57 Intercom page 58 Line Status page 59 Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communicatio...

Page 48: ...ture Buttons and Softkeys Depending on how your phone is set up some features in this guide may not be available to you This table provides information about features that are available on softkeys and dedicated feature buttons and features that your system administrator sets up on programmable feature buttons Softkey Programmable feature button Dedicated feature button Feature name X Answer X X B...

Page 49: ... Hunt Groups X Intercom X X Malicious Call Identification MCID X Meet Me X X Mobile Connect X Monitoring and Recording X Mute Audio X Mute Video X Other Pickup X Privacy X X Quality Reporting Tool QRT X Queue Status X Redial X X Speed Dial X Speed Dial Line Status Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 39 Calling Features Feature ...

Page 50: ...owing table describes typical feature and feature availability although not all the features may be supported on your phone For more information about feature availability during failover contact your system administrator Table 1 Feature Support During Failover Notes Supported Feature Yes New Call Yes End Call Yes Redial Yes Answer Yes Hold Yes Resume Yes Conference The Active Calls softkey does n...

Page 51: ...ine Filters The Park softkey does not display No Park Monitoring You see the message That feature is not currently available No Barge Message count badges do not appear on the phone screen Only the Message Waiting icon displays No Enhanced Message Waiting Indication The softkey does not display No Directed Call Park Yes BLF Line Status Calls remain on hold indefinitely No Hold Reversion Calls appe...

Page 52: ...iple greetings as needed When a customer calls both parties hear the prerecorded greeting You can remain on mute until the greeting ends or answer the call over the greeting For more information contact your system administrator Answer Answer allows you to answer the oldest call that is available on all line appearances on your phone including Hold Reversion and Park Reversion calls that are in an...

Page 53: ...Answer Auto Answer Auto Answer prompts your phone to automatically answer incoming calls after one ring Your system administrator sets up Auto Answer to work with either your speakerphone or headset If you have Auto Answer set up for the speakerphone and you change the call to the headset your next incoming call rings on the headset If you have Auto Answer set up for the headset and you change the...

Page 54: ...s the red line button for the shared line You are added to the call Call Back Call Back allows you to receive an audio and a visual notification on your phone when a busy or unavailable party becomes available Callback may appear on your phone as a feature button or a softkey For more information contact your system administrator Set Up Call Back Notification Procedure Step 1 Press Callback while ...

Page 55: ...es you on a line where call forwarding is not enabled the call will ring as usual Your system administrator can set up other call forward options that do the following Allow calls placed from the call forward target number to your phone to ring through rather than be forwarded Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain Related ...

Page 56: ... a feature button which your system administrator sets up as a speed dial line With this type of directed call you can monitor the status of the line in use idle or Do Not Disturb using Line Status indicators Manual Directed Call Park Allows you to park an active call by transferring it to a Directed Call number which your system administrator sets up You retrieve the call at another phone by dial...

Page 57: ...ark Procedure Step 1 During a call press Directed Call Park displaying an idle Line Status indicator Step 2 Retrieve the call from any other Cisco Unified IP Phone in your network as follows a Enter the park retrieval prefix b Dial the Directed Call number Example If the park retrieval prefix is 99 and the Directed Call number is 1234 enter 991234 Step 3 If you do not retrieve the call within a ce...

Page 58: ...eved by using Call Park Call PickUp Call PickUp allows you to answer a call ringing on a coworker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling tasks with coworkers There are three ways you can pick up a call PickUp Allows you to answer a call ringing on another phone within your call pickup group If multiple calls are available for pick up your...

Page 59: ... your phone supports autopickup you are connected to the call Step 2 If the call rings press Answer to connect to the call Answer Call Using Group PickUp and Group PickUp Number Procedure Step 1 Perform one of the following actions Press Group PickUp to answer a call on a phone outside your pickup group If you have multiple lines and want to pick up the call on another line first press the desired...

Page 60: ...e button This feature is configured by the administrator Call Waiting Response To answer the ringing call press the flashing amber line button or press the Answer softkey to answer the call You can also use the Navigation pad and scroll to the call and press the Select button to answer it Your phone puts the original call on hold automatically and connects the ringing call If the call is on a diff...

Page 61: ...lines For example if you have a call on Line 1 and a call on Line 2 you can combine the calls into a conference As the conference host you can remove individual participants from the conference The conference ends when all participants hang up Related Topics Barge on page 44 Meet Me Conference on page 60 Add Party to Call to Create Conference Procedure Step 1 Start with a connected call that is no...

Page 62: ...to consult privately with the conference and another person before adding the person into the conference Procedure Step 1 Call a new conference participant but do not add the participant to the conference Step 2 Press Swap to toggle between the participant and the conference View Conference Participants You can view the details of the last 16 participants who joined the conference Procedure While ...

Page 63: ...p 2 To redirect an incoming call while not on a call press Divert Step 3 To redirect a held call first resume the call and then press Divert Do Not Disturb Do Not Disturb DND allows you to turn off either The ringer on your phone The ringer and any visual notification that you have an incoming call When DND is enabled your incoming calls forward to another number such as your voicemail if it is se...

Page 64: ...tension Mobility Procedure Step 1 Press Applications Step 2 Select Extension Mobility The label may vary Step 3 Enter the user ID and PIN provided by your system administrator Step 4 If prompted select a device profile Running applications also appear in the Running Applications window Step 5 To sign out press Applications Step 6 Select Extension Mobility The label may vary Step 7 When prompted to...

Page 65: ... Enter Authorization Code the dialed number changes to and you hear a special tone Enter the FAC for the call using the keypad noting that the phone displays a instead of the number entered Related Topics Client Matter Code on page 51 Hold Hold allows you to put an active call into a held state Your phone allows one active call at a time other calls are put on hold Hold works with your phone hands...

Page 66: ... either pressing the Answer softkey or the Select button Determine If Shared Line Is On Hold Procedure Look for a pulsing red line button and the Hold icon When these indicators display a call on the shared line has been put on hold remotely by another user Remote Hold When you place a call on hold while using a shared line the line button pulses green and the phone displays the Hold icon When ano...

Page 67: ...group when you want to receive calls and you sign out of the group when you want to prevent calls from ringing on your phone Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group Calls in the group call queue display the same call identification number no matter which group phone accesses the list Sign In and Out of Hunt Group Signing...

Page 68: ...her conversation Place Dedicated Intercom Call Procedure Step 1 Press Intercom Your phone enters whisper mode until the recipient accepts the intercom call If you are on an active call that call is placed on hold Step 2 Listen for the intercom alert tone then begin speaking Step 3 Press Intercom to end the call Place Dialable Intercom Call Procedure Step 1 Press Intercom Step 2 Enter the intercom ...

Page 69: ...he intercom caller Step 2 Press Intercom to end the call Line Status Line Status indicators allow you to view the state of a phone line that is associated with a speed dial button Your system administrator sets up Line Status indicators on your phone Line Status Indicators Line status indicators show the state of a line Indicator Icon Line is in use Line is idle Line is ringing Only for Call Picku...

Page 70: ...s Call Park Call PickUp on page 48 Speed Dial Malicious Call Identification Malicious Call Identification MCID allows you to identify an active call as suspicious which initiates a series of automated tracking and notification messages Trace Suspicious Call Procedure Press Report Caller to send a silent notification message to your system administrator When the silent notification message is sent ...

Page 71: ...sk phone and remote destinations your mobile phones receive calls simultaneously When you answer the call on your desk phone the remote destinations stop ringing are disconnected and display a missed call message When you answer the call on one remote destination the other remote destinations and desk phone stop ringing and are disconnected and a missed call message is shown on the other remote de...

Page 72: ...f your desk phone supports multiple lines you can use another line to make or receive calls The desk phone line button turns red and the handset icons and the calling party number appear on the phone display Switch Mobile Call to Desk Phone Procedure Step 1 Select a line on your desk phone Step 2 Hang up the call on your mobile phone to disconnect the mobile phone but not the call Step 3 Press Res...

Page 73: ... call monitoring and recording By default the person who monitors the call and records it if also configured does not hear the notification tones For more information contact your system administrator Multiple Calls Per Line Each line can support multiple calls By default your phone supports four active calls per line and a maximum of 24 active calls per line Your system administrator can adjust t...

Page 74: ...me line select a call to make it the active call the second call is put on hold Step 2 Press Conference Step 3 Perform one of the following actions Enter the new participant s phone number and wait for the call to connect Select the call to add to the conference from the list of calls on the line Press another line button and select a call from that call list Step 4 After calling a new conference ...

Page 75: ...his step is not required if you are transferring to a call on a separate line that has only one connected call The transfer is complete Multiple Incoming Alert Calls If there is a second incoming call on the line while the first call is ringing the phone screen text changes according to the total number of incoming calls If there are more incoming calls press Answer to view all calls on all lines ...

Page 76: ...ion displays Step 2 Press Mute again to turn Mute off Mute Video Procedure Step 1 Press the Video Mute button to mute the camera video Visual confirmation displays Step 2 Press the Video Mute button again to unmute the camera video On Hook Dialing On hook dialing allows you to enter a phone number before getting a dial tone and lift the handset to complete the call Your system administrator can en...

Page 77: ...ng Procedure Step 1 With the phone on hook start to enter a phone number As you enter numbers the phone searches the call history records and finds the records that match the digits entered Step 2 If there are matching records use the Navigation pad and Select button to select the number or continuing entering the digits of the phone number Step 3 Select Call The phone places a call to the selecte...

Page 78: ...eceive calls using the shared line as usual Related Topics Shared Lines on page 70 Enable Privacy on Shared Line Procedure Step 1 Press Privacy to enable the feature Visual confirmation displays on your phone screen for as long as the feature is enabled Step 2 Press Privacy again to turn off the feature Quality Reporting Tool Your system administrator may temporarily configure your phone with the ...

Page 79: ... a call Only protected phones hear these secure or nonsecure indication tones Nonprotected phones do not hear the secure or nonsecure tones If the overall call status changes during the call the protected phone plays the appropriate tone A protected phone plays a tone or not under these circumstances When the option to play a tone Play Secure Indication Tone option is enabled True When end to end ...

Page 80: ...ed Topics Barge on page 44 Privacy on page 68 Speed Dial Speed Dial allows you to press a button and enter a preset code to place a call Before you can use Speed Dial features on your phone you must set up speed dial on your User Options web pages Depending on setup your phone can support these Speed Dial features Speed dial buttons Allow you to quickly dial a phone number from one or more line bu...

Page 81: ...u must set up the codes on your User Options web page Procedure Enter the speed dial code and press Speed Dial Use Speed Dial Code Off Hook Before You Begin Before you can use speed dial codes on your phone you must set up the codes on your User Options web page Procedure Step 1 Lift the handset and press Speed Dial Step 2 Enter the speed dial code and press Speed Dial again to complete the call T...

Page 82: ... the recipient to answer to complete the transfer Swap Between Calls Before Completing Transfer After you connect to the transfer recipient but before you transfer a call to this party you can press Swap to toggle between the two calls This allows you to consult privately with the party on each call before you complete the transfer Video calls Your phone can handle calls that contain audio and vid...

Page 83: ...te messages For more information see Quick Start Guide for Visual Voicemail at http www cisco com en US partner products ps6509 products_user_guide_list html WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by selecting items in a web browser Your system administrator sets up this feature for you Use WebDialer with Cisco Directory Procedure St...

Page 84: ...d IP Phone calling device and directory number calling line that you use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Step 3 If the phone and line are not automatically selected choose a phone or line If you have more than one phone of the same type the list identifies the phone by device type and MAC address To display...

Page 85: ...er Procedure Select the Sign Out icon in the Make Call or Hang Up window Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 75 Calling Features Sign Out of WebDialer ...

Page 86: ...Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 76 Calling Features Sign Out of WebDialer ...

Page 87: ... your personal computer You can use your computer to sign in to your Cisco Unified CM User Options web pages where you can control features settings and services for your Cisco Unified IP Phone For example you can set up speed dial buttons from your User Options web pages After you have signed in to your User Options web pages select User Options to access the following pages Device User Settings ...

Page 88: ...ions home page displays From this page you can select User Options to select a device access User Settings Directory features your Personal Address Book and Fast Dials Step 7 To sign out of your User Options web pages select Logout Device Settings You can make changes to your device settings on your phone from the User Options web pages You can make changes to these device settings on your phone S...

Page 89: ...all forwarding visual and audio message waiting indicators voice message indicators ring patterns and other line specific settings You can set up other line settings directly on your phone Related Topics Call Forward on page 45 Call History on page 13 Set Up Call Forward Per Line Procedure Step 1 On your User Options web page select User Options Device Step 2 Select a phone from the Name drop down...

Page 90: ... User Options Device Step 2 Select a phone from the Name drop down menu Step 3 Select Line Settings Step 4 If you have more than one directory number line assigned to your phone select a line from the Line drop down menu Step 5 In the Audible Message Waiting Lamp area choose the desired setting Step 6 Select Save Change Ring Settings Per Line Procedure Step 1 On your User Options web page select U...

Page 91: ... dial codes which you can set up on your User Options web pages Speed Dial Pause You can use Speed Dial to reach destinations that require a Forced Authorization Code FAC Client Matter Code CMC dialing pauses or additional digits such as a user extension a meeting access code or a voice mail password When you press the configured Speed Dial the phone establishes the call to the destination number ...

Page 92: ... any required FAC CMC or DTMF digits manually The following sections contain example strings that show how to use the speed dial feature Example 1 Consider the following requirements to access voicemail Called number to access voicemail 8000 PIN 123456 after announcement of 2 seconds Voicemail response Enter option 3 to read latest message after a pause of 6 seconds while the automated announcemen...

Page 93: ...eatures network data and web based information such as stock quotes and movie listings You must first subscribe to a phone service before accessing it on your phone You can assign a service to a speed dial button from the User Options web page The services available for your phone depend on how the system administrator set up the phone system and which services you are subscribed to For more infor...

Page 94: ...ch for Services Procedure Step 1 On your User Options web page select a device Step 2 Select Phone Services Step 3 Select Find Change or End Services Procedure Step 1 On your User Options web page search for services Step 2 Select one or more entries Step 3 Select Delete Selected Change Service Name Procedure Step 1 On your User Options web page search for services Step 2 Select a service name Ste...

Page 95: ...our PIN and password allow you to access different features and services For example use your PIN to sign in to Cisco Extension Mobility or Personal Directory on your phone Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer For more information contact your system administrator User settings include your browser password PIN and language loca...

Page 96: ...ay Language Procedure Step 1 On your User Options web page select User Options Device Step 2 Select an item from the User Locale drop down list Step 3 Select Save Directory To get a list of coworkers in your corporate directory select User Options Directory The Directory features that you can access on your computer include Personal Address Book PAB which can also be accessed from your phone Fast ...

Page 97: ...web page select User Options Personal Address Book Step 2 Select Add New Step 3 Enter information for the entry Step 4 Select Save Search for Personal Address Book Entry Procedure Step 1 On your User Options web page select User Options Personal Address Book Step 2 Specify search information and select Find Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9...

Page 98: ...ess Book and search for an entry Step 4 Press Select Step 5 Press Edit Step 6 Press Delete You may need to press More first Step 7 Press OK to confirm the deletion Assign Button for Personal Address Book Procedure Step 1 On your User Options web page select User Options Device Step 2 Select a phone from the Name drop down menu Step 3 Select Service URL Your system administrator sets up your phone ...

Page 99: ... Procedure Step 1 On your User Options web page select User Options Device Step 2 Select the service URL provided by your system administrator Step 3 Select the Fast Dial service from the Button drop down list Step 4 Enter a phone label for the button Step 5 Select Save Step 6 Select Reset and then select Restart to refresh the phone configuration Assign Fast Dial Code to Personal Address Book Ent...

Page 100: ...lect User Options Fast Dials Step 2 Specify search information and select Find Edit Fast Dial Phone Number Procedure Step 1 On your User Options web page select User Options Fast Dials Step 2 Search for the fast dial entry that you want to edit Step 3 Select a component of the entry Step 4 Change the phone number Step 5 Select Save Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified...

Page 101: ...for the mobile or other phone Destination Number Enter your mobile phone number Step 4 Select your remote destination profile from the drop down list Your remote destination profile contains the settings that apply to remote destinations that you create Step 5 Check the Mobile Phone check box to allow your remote destination to accept a call sent from your desk phone Step 6 Check the Enable Mobile...

Page 102: ... to identify the access list and a description Step 4 Select whether the access list will allow or block specified calls Step 5 Select Save Step 6 Select Add Member to add phone numbers or filters to the list Step 7 Select an option from the Filter Mask drop down list box You can filter a directory number calls with restricted caller ID Not Available or calls with anonymous caller ID Private Step ...

Page 103: ... that your system administrator sets up for you For more information contact your system administrator Access Plugins You can view plugins only if your system administrator has set them up for you Procedure On your User Options web page select User Options Plugins Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 93 User Options Plugins ...

Page 104: ...Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 94 User Options Access Plugins ...

Page 105: ...the incoming ringing call by pressing the Volume button down once and then let the incoming call go to the target number voicemail or predetermined number set up the system administrator A How can I resume a call that is on hold Q To resume a call on hold you can use any of the following methods A Press Hold again Press the pulsing green line button Press Resume Highlight the call using the Naviga...

Page 106: ...cation Q To exit from a running applications you must A 1 Press Applications 2 Use the Navigation pad and Select button to scroll and select Running Applications 3 Select a running application and press the Close App softkey to close the application 4 When prompted save your changes 5 Press Exit to end the running application If you do not exit a running application it persists in the background H...

Page 107: ...ne Why not Q To see an image of the other party on your phone screen the other party s phone must support video and the other party must have a camera installed and enabled on his or her phone During conference calls the conference system in use during the call must support video conferencing A What happens to video when I put a call on hold Q Video transmission is muted blocked until you resume t...

Page 108: ...rectory Cannot Sign In to Personal Directory You are unable to sign in to your personal directory Possible Cause You are using your password to sign in not your personal identification number PIN Your PIN needs to be reset Solution Use your PIN not your password Contact your system administrator User Options Cannot Access User Options Web Pages You are unable to access your User Options web pages ...

Page 109: ...ption Service and Emergency Calling Service dialing will not function until power is restored In case of a power failure or disruption you may need to reset or reconfigure the equipment before using the Service or Emergency Calling Service dialing External devices Cisco recommends using good quality external devices such as headsets cables and connectors that are shielded against unwanted radio fr...

Page 110: ...ve headsets but only the last one connected is used as the default Because of potential interference issues Cisco recommends that you move 802 11b g devices Bluetooth devices microwave ovens and large metal objects away from the wireless headset For a Bluetooth wireless headset to work it does not need to be within direct line of sight of the phone but some barriers such as walls or doors and inte...

Page 111: ...ery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further info...

Page 112: ...Allows access to international Cisco websites from www cisco com by clicking the Worldwide change link at the top of the web page Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 102 Product Safety Security Accessibility and Related Information Additional Information ...

Page 113: ...ices that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com en US docs general warranty English 1Y1DEN__ html Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 103 ...

Page 114: ...Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP 104 Warranty Cisco one year limited hardware warranty terms ...

Page 115: ... add 24 connect 25 delete 25 Bluetooth continued accessory continued disconnect 26 settings 22 brightness 17 phone 17 browser password 85 change 85 Busy Lamp Features See Line Status buttons 5 38 and softkeys per feature 38 Cisco Unified IP Phone 8945 5 Lens Cover 5 color LEDs 5 model specific overview 5 C Call Back 44 set up notification 44 Call Forward 45 call history 13 Call Park 46 Call Pickup...

Page 116: ... using 51 confirmation See alerts contacts 29 30 corporate directory 29 personal directory 30 contrast See brightness contrast See brightness 17 create 81 92 access list for Mobile Connect 92 phone line label 81 D delete 32 91 fast dial PAB entry 32 91 dial on hook 66 directory 29 30 74 corporate 29 74 using 29 with WebDialer 74 personal 30 Divert 53 description 53 DND 54 79 customize 79 turn on a...

Page 117: ...or user options web pages 86 change phone display 86 log in and out See sign in and out M MAC address 74 WebDialer 74 Malicious Caller ID See MCID MCID 60 description 60 trace a call 60 Meet Me 60 61 conference 61 join 61 description 60 message indicators 80 audible change 80 voice change 80 messages 35 Mobile Connect 61 62 63 91 92 add remote destination 91 create access list 92 description 61 sw...

Page 118: ...69 description 69 remote destination See user options Remote Hold 56 revert call 56 on hold 56 ringer volume 5 minimum level 5 ringtones 17 S safety and performance 99 external devices 99 power outage 99 search 31 84 87 90 fast dials 90 PAB 31 87 phone services 84 Secure 73 video 73 Secure and Nonsecure Indication Tone 69 services See phone services set up 74 81 83 speed dial buttons 81 83 speed d...

Page 119: ...78 user settings 85 86 change browser password 85 user options continued user settings continued change phone display language 86 change PIN 86 change user options web pages language 86 user settings See user options V Video 73 secure 73 video camera 5 video on PC 72 view 74 WebDialer preferences 74 voice messages 35 38 73 checking 35 visual voicemail 38 73 voicemail 35 W warranty information 103 ...

Page 120: ...Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9 0 SCCP and SIP IN 6 Index ...

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