Cisco 8851 Administration Manual Download Page 300

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Feature Troubleshooting

Here is troubleshooting information related to some of the phone features.

ACD Call Information Missing

Problem

A call center phone does not see call information during a call.

Solution

•

Check the phone configuration to determine if

Call Information Enable

is set to yes.

•

Check the Broadsoft server configuration to determine if the user's Device Profile is configured with

“

Support Call Center MIME Type

”

Phone Doesn't Show ACD Softkeys

Problem

The phone doesn't display the Agent Sign In or Agent Sign Out softkeys.

Solution

•

Check Broadsoft server configuration to determine if that user has been configured as a call center agent.

•

Check the phone configuration to determine if

BroadSoft ACD

is set to yes.

Call Doesn't Record

Problem

When a user tries to record a call, the recording doesn't takes place.

Cause

This is often due to configuration issues.

Solution

Set the phone to always record a call.

Make a call.

If the recording doesn't start, there are configuration problems. Check the configuration of the BroadWorks
and third-party recorder.

If the recording does start:

Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

284

Feature Troubleshooting

Summary of Contents for 8851

Page 1: ...Multiplatform Phones Administration Guide First Published 2017 12 20 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...e encouraged to try to correct the interference by using one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product no...

Page 3: ...E R 2 Technical Details 9 Overview of the Cisco IP Phone 9 Physical and Operating Environment Specifications 9 Cable Specifications 10 Network and Computer Port Pinouts 11 Network Port Connector 11 Computer Port Connector 11 Phone Power Requirements 12 Power Outage 13 Power Reduction 13 Power Negotiation Over LLDP 14 Network Protocols 14 VLAN Interaction 18 External Devices 18 USB Port Information...

Page 4: ...up 33 Install the Cisco IP Phone 34 Configure the Network from the Phone 35 Network Configuration Fields 36 Text and Menu Entry From the Phone 40 Set Up Wireless LAN from the Phone 41 Scan List Menus 42 Wi Fi Other Menu 42 Verify Phone Startup 43 Video Transmit Resolution Setup 43 Configure the Voice Codecs 44 Configure the Video Codec 45 Set the Optional Network Servers 45 VLAN Settings 46 Cisco ...

Page 5: ... with CDP 52 LLDP MED and Multiple Network Devices 52 LLDP MED and IEEE 802 X 52 Configure VLAN Settings 52 SIP and NAT Configuration 53 SIP and the Cisco IP Phone 53 SIP Over TCP 53 SIP Proxy Redundancy 53 Dual Registration 54 Dual Registration and DNS SRV Limitations 54 Dual Registration and Alternate Proxy 54 Failover and Recovery Registration 54 Fallback Behavior 54 RFC3311 55 SIP NOTIFY XML S...

Page 6: ...ce Examples 65 Acceptance and Transmission of the Dialed Digits 66 Dial Plan Timer Off Hook Timer 67 Syntax for the Dial Plan Timer 67 Examples for the Dial Plan Timer 67 Interdigit Long Timer Incomplete Entry Timer 68 Syntax for the Interdigit Long Timer 68 Example for the Interdigit Long Timer 68 Interdigit Short Timer Complete Entry Timer 68 Syntax for the Interdigit Short Timer 68 Examples for...

Page 7: ... Determine the IP Address of the Phone 77 View Download Status 77 Web Administration Tabs 78 Administrator and User Accounts 78 Enable User Access to the Phone Interface Menus 78 Access Administrative Options by Login 79 Access Administrative Options by IP Address 79 P A R T I I I Hardware and Accessory Installation 81 C H A P T E R 6 Cisco IP Phone Accessories 83 Cisco IP Phone Accessories Overvi...

Page 8: ...n Lockable Wall Mount Components 103 Install the Non Lockable Wall Mount Kit for Phone 105 Remove the Phone from the Non Lockable Wall Mount 109 Non Lockable Wall Mount Components for Phone with Key Expansion Module 110 Install Non Lockable Wall Mount Kit for Phone with Key Expansion Module 112 Remove the Phone and Key Expansion Module from the Non Lockable Wall Mount 115 Adjust the Handset Rest 1...

Page 9: ...rwarding on Voice Tab 132 Enable Call Forwarding on User Tab 133 Enable Conferencing 133 Enable Remote Call Recording with SIP REC 133 Enable Remote Call Recording with SIP INFO 135 Configure Missed Call Indication with the Configuration Utility 136 Enable Do Not Disturb 137 Configure Synchronization of DND and Call Forward 137 Configure Star Codes for DND 137 Set Up a Call Center Agent Phone 138 ...

Page 10: ...r Support 154 Telephony Features for Cisco IP Phone 155 Feature Buttons and Softkeys 160 Configure a Speed Dial on a Line Key 161 Configure a Speed Dial with the Configuration Utility Page 162 DTMF Wait and Pause Parameters 162 Speed Dial 163 Configure a Speed Dial on a Key Expansion Module 164 Enable Conference Button with a Star Code 164 Enable Dial Assistance 165 Set up Extra Line Keys 165 Busy...

Page 11: ...ser Password 182 Download Problem Reporting Tool Logs 182 Configure PRT Upload 183 Configure a Phone to Accept Pages Automatically 184 Server Configured Paging 184 Manage Phones with TR 069 185 View TR 069 Status 185 Enable Electronic Hookswitch 185 Report All Phone Issues from the Phone Web Page 186 Factory Reset the Phone with the Web UI Button 186 Set up a Secure Extension 186 Capture Packets 1...

Page 12: ...99 Cisco IP Phone Web Page 200 Info 200 Status 200 System Information 200 IPv4 Information 201 IPv6 Information 201 Reboot History 202 Product Information 202 Downloaded Locale Package 203 Phone Status 203 Dot1x Authentication 204 Ext Status 204 Line Call Status 204 Paging Status 207 TR 069 Status 207 Custom CA Status 207 Provisioning Status 208 Debug Info 208 Console Logs 208 Problem Reports 208 ...

Page 13: ...ork Configuration 217 VLAN Settings 219 Inventory Settings 220 SIP 220 SIP Parameters 220 SIP Timer Values sec 223 Response Status Code Handling 225 RTP Parameters 226 SDP Payload Types 227 NAT Support Parameters 228 Provisioning 230 Configuration Profile 230 Firmware Upgrade 232 CA Settings 233 HTTP Settings 233 Problem Report Tool 234 General Purpose Parameters 234 Regional 235 Call Progress Ton...

Page 14: ...tone 247 Extension Mobility 248 XSI Service 248 Broadsoft XMPP 250 XML Service 250 Multiple Paging Group Parameters 251 LDAP 251 Programmable Softkeys 253 Extension 254 General 254 Video Configuration 255 Share Line Appearance 255 NAT Settings 255 Network Settings 256 SIP Settings 256 Call Feature Settings 258 ACD Settings 260 Proxy and Registration 260 Subscriber Information 263 Audio Configurati...

Page 15: ... Messages 280 Phone Cannot Connect Using DNS 280 Configuration File Corruption 280 Cisco IP Phone Cannot Obtain IP Address 280 Phone Reset Problems 281 Phone Resets Due to Intermittent Network Outages 281 Phone Resets Due to DHCP Setting Errors 281 Phone Resets Due to Incorrect Static IP Address 281 Phone Resets During Heavy Network Usage 282 Phone Does Not Power Up 282 Phone Cannot Connect to LAN...

Page 16: ...87 Troubleshooting Procedures 287 Check DHCP Settings 287 Verify DNS Settings 288 Additional Troubleshooting Information 288 C H A P T E R 1 5 Maintenance 289 Basic Reset 289 Perform a Factory Reset with the Phone Keypad 289 Perform Factory Reset from Phone Menu 290 Factory Reset the Phone from Phone Web Page 290 Identify Phone Issues with a URL in the Phone Web Page 291 Cisco IP Phone Cleaning 29...

Page 17: ...anged Sections Feature Dictionary Server Script on page 73 Phone Display Problems on page 285 The Font is Too Small or Has Unusual Characters on page 285 Phone Screen Displays Boxes Instead of Asian Characters on page 286 Phone Locale is Not Displayed on page 286 Softkey Labels are Truncated on page 286 Asian Language Support Set Up a Call Center Agent Phone on page 138 ACD Call Information Missin...

Page 18: ...86 Factory Reset on page 209 Factory Reset Button in the Phone Web Page Network Configuration Fields on page 36 IPv6 Information on page 201 Network Settings on page 216 IPv6 Settings on page 217 IPv6 Support Set Up a Phone for Presence on page 138 Broadsoft XMPP on page 250 Phone Presence Message Disconnected from Server on page 285 Presence Status Doesn t Work on page 285 Presence New and Change...

Page 19: ...hen plugged in New and Changed Features for Firmware Release 11 0 All new features have been added to Telephony Features for Cisco IP Phone on page 155 Updated Section Revision Configure PRT Upload on page 183 Added Configure PRT Upload URL Report All Phone Issues from the Phone Web Page on page 186 Added Problem Report tool enhancements Configure PRT Upload on page 183 Added Problem Report tool u...

Page 20: ...82 Added ability to set password on Confiugration Utility Manage Phones with TR 069 on page 185 TR 069 on page 273 TR 069 Status on page 207 Added TR 069 support Dial Plan on page 266 Updated Dial Plan fields 802 1X Authentication on page 217 Added support for 802 x Bluetooth Wireless Headsets on page 87 Added Bluetooth wireless headset enhancement Shared Lines on page 139 Configure a Shared Line ...

Page 21: ...ation Utility on page 199 Added viewing customization state Configure Busy Lamp Field with Other Features on page 168 Added configuring BLF with additional multiple features Busy Lamp Field Configuration on a Monitoring Phone on page 165 Updated busy lamp field monitoring Configure Star Codes for DND on page 137 Added star code support on Do Not Disturb feature Programmable Softkeys on page 175 Up...

Page 22: ...ey Expansion Module from the Phone Web Page on page 100 Configure a Speed Dial on a Key Expansion Module on page 164 Added Key Expansion Module Configure a Speed Dial on a Line Key on page 161 Added Speed Dial on a line key Busy Lamp Field Configuration on a Monitoring Phone on page 165 Added Busy Lamp Field configuration on a monitoring phone Configure Provisioning Authority on page 180 Added Pro...

Page 23: ...P A R T I About the Cisco IP Phone Technical Details page 9 Cisco IP Phone Hardware page 21 ...

Page 24: ......

Page 25: ...oice communication over an IP network The phones provide all the features of traditional business phones such as call forwarding redialing speed dialing transferring calls and conference calling The Cisco IP Phone 8800 Series Multiplatform Phones is targeted for solutions that are centered on Third Party SIP based IP PBX In this document the terms Cisco IP Phone or phone means Cisco IP Phone 8800 ...

Page 26: ... have 4 pairs of wires for a total of 8 conductors Note Cables As supported by the Ethernet Specification the maximum cable length between each Cisco IP Phone and the switch is assumed to be 330 feet 100 meters Distance requirements Cable Specifications The following information lists the cable specifications RJ 9 jack 4 conductor for handset and headset connection RJ 45 jack for the LAN 10 100 10...

Page 27: ...ort on the Cisco IP Phone Network Port Connector The following table describes the network port connector pinouts Table 2 Network Port Connector Pinouts Function Pin Number BI_DA 1 BI_DA 2 BI_DB 3 BI_DC 4 BI_DC 5 BI_DB 6 BI_DD 7 BI_DD 8 BI stands for bidirectional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Note Computer Port Connector The following table describes...

Page 28: ...the Ethernet cable to the phone When you remove a phone that is powered with external power disconnect the Ethernet cable from the phone before you disconnect the power supply Table 4 Guidelines for Cisco IP Phone Power Guidelines Power type The Cisco IP Phone uses the CP PWR CUBE 4 power supply External power Provided through the CP PWR CUBE 4 external power supply Cisco IP Phones 8851 8861 and 8...

Page 29: ...ttp www cisco com c en us products routers index html Integrated Service Routers http www cisco com c en us products ios nx os software index html Cisco IOS Software Power Outage Your access to emergency service through the phone requires that the phone receive power If a power interruption occurs service or emergency calling service dialing does not function until power is restored If a power fai...

Page 30: ...ower the accessories up to 15 4W Note Network Protocols Cisco IP Phone 8800 Series support several industry standard and Cisco network protocols required for voice communication The following table provides an overview of the network protocols that the phones support Table 6 Supported Network Protocols on the Cisco IP Phone 8800 Series Usage notes Purpose Network protocol Cisco IP Phones 8845 8865...

Page 31: ...vide encryption and secure identification of servers Hypertext Transfer Protocol Secure HTTPS The Cisco IP Phone implements the IEEE 802 1X standard by providing support for the following authentication methods EAP FAST and EAP TLS When 802 1X authentication is enabled on the phone you should disable the PC port and voice VLAN The IEEE 802 1X standard defines a client server based access control a...

Page 32: ...municate information such as Voice VLAN configuration Device discovery Power management Inventory management For more information about LLDP MED support see the LLDP MED and Cisco Discovery Protocol white paper http www cisco com en US tech tk652 tk701 technologies_white_ paper0900aecd804cd46d shtml LLDP MED is an extension of the LLDP standard for voice products Link Layer Discovery Protocol Medi...

Page 33: ...ement within a packet telephony network Signaling allows transportation of call information across network boundaries Session management provides the ability to control the attributes of an end to end call Cisco IP Phones support the SIP protocol when the phones are operating in IPv6 only IPv4 only or in both IPv4 and IPv6 SIP is the Internet Engineering Task Force IETF standard for multimedia con...

Page 34: ...ng Voice traffic to and from the IP phone auxiliary VLAN on the Cisco Catalyst 6000 series for example Data traffic to and from the PC that connects to the switch through the computer access port of the IP phone native VLAN Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network that does no...

Page 35: ...one can support five USB devices on the side port and five more standard USB devices on the back port Many third party USB products count as multiple USB devices for example a device containing a USB hub and headset can count as two USB devices For more information see the USB device documentation Note Unpowered hubs are not supported and powered hubs with more than four ports are not supported US...

Page 36: ...Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 20 USB Port Information ...

Page 37: ... to your data network it offers enhanced IP telephony features including access to network information and services and customizable features and services The Cisco IP Phone 8811 has a grayscale LCD screen The Cisco IP Phones 8841 8851 and 8861 has a 24 bit color LCD screen The Cisco IP Phones have the following features Programmable feature buttons that support up to 10 lines or that can be progr...

Page 38: ...services and devices on your IP network to provide enhanced functionality For example you can integrate Third Party Call Control system with the corporate Lightweight Directory Access Protocol 3 LDAP3 standard directory to enable users to search for coworker contact information directly from their IP phones To function in the IP telephony network the Cisco IP Phone must connect to a network device...

Page 39: ...10 100 1000 PC connection 5 DC adapter port DC48V 1 Auxiliary port 6 AC to DC power supply optional 2 Handset connection 7 AC power wall plug optional 3 Analog headset connection optional 8 Network port 10 100 1000 SW connection IEEE 802 3at power enabled 4 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 23 Cisco IP Phone 8811 ...

Page 40: ...orporate IP telephony network using the following diagram Access port 10 100 1000 PC connection 5 DC adaptor port DC48V 1 Auxiliary port 6 AC to DC power supply optional 2 Handset connection 7 AC power wall plug optional 3 Analog headset connection optional 8 Network port 10 100 1000 SW connection IEEE 802 3at power enabled 4 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 24 ...

Page 41: ...following diagram Auxiliary port 6 DC adaptor port DC48V 1 Handset connection 7 AC to DC power supply optional 2 Analog headset connection optional 8 AC power wall plug optional 3 USB port 9 Network port 10 100 1000 SW connection IEEE 802 3at power enabled 4 Access port 10 100 1000 PC connection 5 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 25 Cisco IP Phone 8851 ...

Page 42: ... for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Note Cisco IP Phones 8861 and 8865 The following section describe the attributes of the Cisco IP Phones 8861 and 8865 Phone Connections Connect your phone to the corporate IP telephony network as shown in the following diagram Handset connection 7 DC adaptor port ...

Page 43: ... USB devices such as three key expansion modules one hub and one other standard USB device on the side port and five additional standard USB devices on the back port Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Note Buttons and Hardware The Cisco IP ...

Page 44: ...Softkey buttons 3 Back Return to the previous screen or menu If you press and hold the back button for more than 0 5 secs long press you return to the main screen or the call screen When you are in the settings screens the long press takes you to the main screen If you are in one of the call screens the long press takes you to the call screen Navigation cluster Navigation ring and Select button Sc...

Page 45: ...oll through menus Use the inner Select button of the Navigation cluster to select menu items If a menu item has an index number you can enter the index number with the keypad to select the item Softkey Line and Feature Buttons You can interact with the features on your phone in several ways Softkeys located below the screen give you access to the function displayed on the screen above the softkey ...

Page 46: ... Terminology Differences The following table highlights some of the differences in terminology found in the Cisco IP Phone 8800 Series Multiplatform Phones User Guide and Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide Table 7 Terminology Differences Administration Guide User Guide Busy Lamp Field BLF Line Status Message Waiting Indicator MWI or Message Waiting Lamp Message In...

Page 47: ...P A R T II Cisco IP Phone Installation Cisco IP Phone Installation page 33 Third Party Call Control Setup page 75 ...

Page 48: ......

Page 49: ...5 VLAN Settings page 46 SIP and NAT Configuration page 53 Dial Plan page 63 Regional Parameters and Supplementary Services page 70 Cisco IP Phone 8800 Series Documentation page 74 Verify the Network Setup For the phone to operate successfully as an endpoint in your network your network must meet specific requirements Procedure Step 1 Configure a VoIP Network to meet the following requirements VoIP...

Page 50: ... headset to the headset port You can add a headset later if you do not connect one now Step 4 Connect a wireless headset You can add a wireless headset later if you do not want to connect one now For more information see your wireless headset documentation Step 5 Connect a straight through Ethernet cable from the switch to the network port labeled 10 100 1000 SW on the Cisco IP Phone Each Cisco IP...

Page 51: ...ttings that you may need to modify before it is functional for your users You can access these setting through the phone menus The Network configuration menu provides you with options to view and configure a variety of network settings You can control whether a phone has access to the Settings menu or to options on this menu by modifying the value in the Phone UI User Mode field in the Voice Syste...

Page 52: ...on See Set Up Wireless LAN from the Phone on page 41 For 8861 only Wi Fi configuration See the IPv4 address submenu table below DHCP DHCP Static IP Release DHCP IP IPv4 address settings Indicates whether the phone has web server enabled or disabled On On Off Web server Indicates the order in which the phone uses the IP address provided by DHCP server 66 160 159 150 60 DHCP option to use This proto...

Page 53: ... autonegotiate If you change the setting of this option you must change the PC Port config option to the same setting Auto Auto 10MB half 10MB full 100 MB half 100MB full 100 half Switch port config Allows you to select Speed and duplex of the Computer access port If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to auton...

Page 54: ...AN takes precedent over the manual entered VLAN ID Off On Off VLAN Allows you to enter a VLAN ID for the IP phone when you use a VLAN without CDP VLAN enabled and CDP disabled Note that only voice packets are tagged with the VLAN ID Do not use 1 for the VLAN ID If VLAN ID is 1 you cannot tag voice packets with the VLAN ID 1 Text fields in which you need to enter values VLAN ID Value of the VLAN ID...

Page 55: ...ies the IP that you assign to the phone The phone uses this IP address instead of acquiring an IP from the DHCP server on the network Subnet Mask Identifies the subnet mask used by the phone When DHCP is disabled you must set the subnet mask Gateway address Identifies the default router used by the phone DNS1 Identifies the primary Domain Name System DNS server that the phone uses When DHCP is dis...

Page 56: ...efix length Identifies how many bits of a Global Unicast IPv6 Address are there in network part Gateway Identifies the default router used by the phone Primary DNS Identifies the primary DNS server that the phone uses When DHCP is disabled you must set this field manually Secondary DNS Identifies the primary DNS server that the phone uses When DHCP is disabled you must set this field manually Broa...

Page 57: ...ent Guide at this location http www cisco com c en us support collaboration endpoints unified ip phone 8800 series products implementation design guides list html The Cisco IP Phone 8800 Wireless LAN Deployment Guide includes the following configuration information Wireless network configuration Wireless network configuration on the Cisco IP Phone Procedure Step 1 Press Applications Step 2 Select ...

Page 58: ...K WEP Key Security mode is WEP Password WEP Key Passphrase Allows you to select the wireless signal standard that is used in the WLAN Auto Auto 2 4 GHz 5 GHz 802 11 mode Wi Fi Other Menu Description Default Field Type or Choices Field Allows you to select the type of authentication that the phone uses to access the WLAN None EAP FAST PEAP GTC PEAP MSCHAPV2 PSK WEP None Security mode Allows you to ...

Page 59: ...nnect the cube to the phone and plug the cube into an electrical outlet The buttons flash amber and then green in sequence during the various stages of bootup as the phone checks the hardware If the phone completes these stages successfully it has started up properly Video Transmit Resolution Setup Cisco IP Phone 8845 and 8865 supports the following video formats 720p 1280x720 WVGA 800x480 360p 64...

Page 60: ...176 x 144 QCIF Configure the Voice Codecs A codec resource is considered allocated if it has been included in the SDP codec list of an active call even though it eventually might not be chosen for the connection Negotiation of the optimal voice codec sometimes depends on the ability of the Cisco IP Phone to match a codec name with the far end device or gateway codec name The phone allows the netwo...

Page 61: ...SIP SDP Payloads Type For more information see SDP Payload Types on page 227 Procedure Step 1 On the phone web page select Admin Login Advanced Voice Ext n Step 2 In the Video Configuration section set up the fields as described in Video Configuration on page 255 Step 3 Click Submit All Changes Set the Optional Network Servers Optional network servers provide resources such as DNS lookup network t...

Page 62: ...DP MED The Cisco IP Phone supports Link Layer Discovery Protocol for Media Endpoint Devices LLDP MED for deployment with Cisco or other Third Party network connectivity devices that use a Layer 2 auto discovery mechanism Implementation of LLDP MED is done in accordance with IEEE 802 1AB LLDP Specification of May 2005 and ANSI TIA 1057 of April 2006 The Cisco IP Phone operates as a LLDP MED Media E...

Page 63: ... MIBs are not supported Recording and retrieval of statistical counters are not supported Full validation of all TLVs does not take place TLVs that do not apply to the phones are ignored Protocol state machines as stated in the standards are used only for reference Chassis ID TLV For the outgoing LLDPDU the TLV supports subtype 5 Network Address When the IP address is known the value of the Chassi...

Page 64: ...iption TLV the value for the port description is the same as Port ID TLV for CDP The incoming LLDPDU the Port Description TLV is ignored and not validated Only one Port Description TLV is allowed for outgoing and incoming LLDPDUs System Name TLV For the Cisco IP Phone the value is SEP MAC address Example SEPAC44F211B1D0 The incoming LLDPDU the System Name TLV is ignored and not validated Only one ...

Page 65: ...e full name and version identification of the system hardware type software operating system and networking software If implementations support IETF RFC 3418 the sysDescr object should be used for this field IEEE 802 3 MAC PHY Configuration Status TLV The TLV is not for autonegotiation but for troubleshooting purposes For the incoming LLDPDU the TLV is ignored and not validated For the outgoing LL...

Page 66: ...sent before the LLDP MED Capabilities TLV Network Policy TLV In the TLV for the outgoing LLDPDU before the VLAN or DSCP is determined the Unknown Policy Flag U is set to 1 If the VLAN setting or DSCP is known the value is set to 0 When the policy is unknown all other values are set to 0 Before the VLAN is determined or used the Tagged Flag T is set to 0 If the tagged VLAN VLAN ID 1 is used for the...

Page 67: ...If there is no network policy from CDP or LLDP MED the default network policy is used CoS is based on configuration for the specific extension It is applicable only if the manual VLAN is enabled and manual VLAN ID is not equal to 0 1 or 4095 Type of Service ToS is based on configuration for the specific extension QoS Resolution for CDP If there is a valid network policy from CDP If the VLAN 0 1 or...

Page 68: ... oscillating rebooting behavior for the phone due to switching to different VLANs If the VLAN is not set by CDP and LLDP MED the VLAN ID that is configured manually is used If the VLAN ID is not configured manually no VLAN is supported DSCP is used and the network policy determines LLDP MED if applicable LLDP MED and Multiple Network Devices You can use the same application type for network policy...

Page 69: ...protocol provides guaranteed delivery that assures that lost packets are retransmitted TCP also guarantees that the SIP packages are received in the same order that they were sent TCP overcomes the problem of UDP port blocking by corporate firewalls With TCP new ports do not need to be open or packets dropped because TCP is already in use for basic activities such as internet browsing or e commerc...

Page 70: ...Dual Registration along with other Fallback or Recovery mechanisms For example Broadsoft mechanism There is no recovery mechanism for feature request However the administrator can adjust the reregistration time for a prompt update of the registration state for primary and alternate proxy Dual Registration and Alternate Proxy When the Dual Register parameter is set to No Alternate Proxy is ignored ...

Page 71: ...nt password for the corresponding line of the IP phone The body of the message can contain the XML event Message For example CiscoIPPhoneExecute ExecuteItem Priority 0 URL http xmlserver com event xml CiscoIPPhoneExecute Authentication challenge MD5 MD5 A1 nonce nc value cnonce qop value MD5 A2 where A1 username realm passwd and A2 Method digest uri SIP Configuration SIP settings for the Cisco IP ...

Page 72: ...onse messages within the 500 range If you want to use multiple ranges you can add a comma to delimit values of 5 and 6 Retry Reg RSC SIP response code that the phone retries registration after failing during the last registration Defaults to blank For example you can enter numeric values 500 or a combination of numeric values plus wild cards if multiple values are possible For the later you can us...

Page 73: ...IP and RTP parameters with SIP IP Preference and SDP IP Preference fields when phone is in dual mode SIP IP Preference parameter defines which IP address phone tries first when it is in dual mode Table 12 SIP IP Preference and IP Mode Failover Sequence Address List from DNS Priority Result P1 First Priority Address P2 Second Priority Address SIP IP Preference IP Mode 1 1 1 1 2009 1 1 1 1 2 2 2 2 2...

Page 74: ...l send the SIP messages to 1 1 1 1 first IPv4 or IPv6 IPv4 Only 2009 1 1 1 1 2009 2 2 2 2 P1 1 1 1 1 2009 1 1 1 1 P2 2 2 2 2 2009 2 2 2 2 Result Phone will send the SIP messages to 2009 1 1 1 1 first IPv4 or IPv6 IPv6 Only SDP IP Preference ALTC helps peers in dual mode negotiate RTP address family Procedure Step 1 On the phone web page select Admin Login advanced Voice SIP Step 2 In the SIP Param...

Page 75: ... inSDP Payload Types on page 227 AVT Dynamic Payload Any nonstandard data Both sender and receiver must agree on a number Ranges from 96 to 127 Default 101 Step 3 Click Submit All Changes Configure the SIP Settings for Extensions Procedure Step 1 In the phone web user interface navigate to Admin Login advanced Voice Ext n where n is an extension number Step 2 In the SIP Settings section set the pa...

Page 76: ...ll service providers provide NAT traversal If your service provider does not provide NAT traversal you have several options NAT Mapping with Session Border Controller NAT Mapping with SIP ALG Router NAT Mapping with a Static IP Address NAT Mapping with STUN Enable NAT Mapping You must enable NAT mapping to set NAT parameters Procedure Step 1 On the Configuration Utility page select Admin Login adv...

Page 77: ...e to Yes Step 7 Optional Set NAT Keep Alive Enable to Yes The service provider might require the phone to send NAT keep alive messages to keep the NAT ports open Check with your service provider to determine the requirements Step 8 Click Submit All Changes What to Do Next Configure the firewall settings on your router to allow SIP traffic Configure NAT mapping with STUN If the service provider net...

Page 78: ...ddresses are mapped from one internal IP address and port to one external routable destination IP address and port If another packet is sent from the same source IP address and port to a different destination a different IP address and port number combination is used This method is restrictive because an external host can send a packet to a particular port on the internal host only if the internal...

Page 79: ... about dial plans and procedures to configure your own dial plans The Cisco IP Phone has various levels of dial plans and processes the digits sequence When a user presses the speaker button on the phone the following sequence of events begins 1 The phone begins to collect the dialed digits The interdigit timer starts to track the time that elapses between digits 2 If the interdigit timer value is...

Page 80: ...r dials 85550112 the system transmits 16505550112 If the dialed parameter is empty and there is a value in the substituted field no digits are replaced and the substituted value is always prepended to the transmitted string For example 1 xxxxxxxxxx When the user dials 9725550112 the number 1 is added at the beginning of the sequence the system transmits 19725550112 dialed substituted An interseque...

Page 81: ...user presses 9 an external dial tone sounds The user can enter any seven digit number as in a local call Local dialing with 3 digit area code and a 7 digit local number 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 9 1 2 9 xxxxxxxxx This example is useful where a local area code is required After a user presses 9 an external dial tone sound...

Page 82: ...1 This example includes two digit sequences separated by the pipe character The first sequence allows a user to dial 0 for an operator The second sequence allows the user to enter 411 for local information or 911 for emergency services Acceptance and Transmission of the Dialed Digits When a user dials a series of digits each sequence in the dial plan is tested as a possible match The matching sequ...

Page 83: ...rejected The default length of the Dial Plan Timer is 5 seconds Syntax for the Dial Plan Timer SYNTAX Ps n dial plan s The number of seconds if no number is entered after P the default timer of 5 seconds applies With the timer set to 0 seconds the call transmits automatically to the specified extension when the phone goes off hook n optional The number to transmit automatically when the timer expi...

Page 84: ...mitted automatically to the specified extension when the phone goes off hook Note that the timer sequence appears to the left of the initial parenthesis for the dial plan Example for the Interdigit Long Timer L 15 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx L 15 means that this dial plan allows the user to pause for up to 15 seconds between digits before the Interdigit Long Tim...

Page 85: ...e navigate to Admin Login advanced Voice Ext n where n is an extension number Step 2 Scroll to the Dial Plan section Step 3 Enter the digit sequences in the Dial Plan field The default US based systemwide dial plan appears automatically in the field Step 4 You can delete digit sequences add digit sequences or replace the entire dial plan with a new dial plan Separate each digit sequence with a pip...

Page 86: ...ays values of all ringtones Distinctive Ring Patterns Ring cadence defines the ringing pattern that announces a telephone call Control Timer Values Displays all values in seconds Vertical Service Activation Codes Includes Call Back Act Code and Call Back Deact Code Outbound Call Codec Selection Codes Defines the voice quality Time Includes local date local time time zone and Daylight Saving Time L...

Page 87: ...vior Note Manual Setup You can use the phone web user interface to enter the time and date manually However the NTP time or SIP Message Date overwrites this value when either is available to the phone Manual setup requires that you enter the time in 24 hour format only The time that the NTP Server and the SIP Date Header serve is expressed in GMT time The local time is obtained by offsetting the G...

Page 88: ...d ending at midnight on the last Sunday of September start 4 1 7 end 9 1 7 save 1 Egypt The following example configures daylight saving time for New Zealand in version 7 5 1 and higher starting at midnight on the first Sunday of October and ending at midnight on the third Sunday of March start 10 1 7 end 3 22 7 save 1 New Zealand The following example reflects the new change starting in March DST...

Page 89: ...Script serv tftp 192 168 1 119 d0 English x0 enS_v101 xml d1 Spanish x1 esS_v101 xml TFTP HTTP and HTTPS support exists for the dictionary download Note Default to blank the maximum number of characters is 512 The detailed format is as follows serv server ip port and root path d0 language0 x0 dictionary0 filename d1 language1 x1 dictionary1 filename d2 language2 x2 dictionary2 filename d3 language...

Page 90: ...hat the dictionary server supports Locale fr FR Entry lx must be within the Locale option list Cisco IP Phone 8800 Series Documentation Refer to publications that are specific to your language and phone model and phone firmware release Navigate from the following documentation URL http www cisco com c en us support collaboration endpoints unified ip phone 8800 series tsd products support series ho...

Page 91: ...C label on the back of the phone Display the web page for the phone and select Info Status Product Information Network Configuration The Cisco IP Phone is used as a part of a SIP network because the phone supports Session Initiation Protocol SIP The Cisco IP Phone is compatible with other SIP IP PBX call control systems such as BroadSoft MetaSwitch and Asterisk Configuration of these systems is no...

Page 92: ...hone web page select Admin Login Advanced Voice Provisioning Step 2 In the Configuration Profile section set the Report Rule parameter as described in the Configuration Profile on page 230 Step 3 Click Submit All Changes Web Based Configuration Utility Your phone system administrator can allow you to view the phone statistics and modify some or all the parameters This section describes the feature...

Page 93: ...during the current session or after you last clicked Submit All Changes click Undo All Changes Values return to their previous settings Determine the IP Address of the Phone A DHCP server assigns the IP address so the phone must be booted up and connected to the subnetwork Procedure Step 1 Click Admin Login advanced Info Status Step 2 Scroll to IPv4 Information Current IP displays the IP address S...

Page 94: ...administrator account can assign or change passwords The administrator account can view and modify all web profile parameters including web parameters that are available to the user login The Cisco IP Phone system administrator can further restrict the parameters that a user account can view and modify through use of a provisioning profile Configuration parameters that are available to the user ac...

Page 95: ...3 If prompted enter the Admin Password Access Administrative Options by IP Address Procedure Enter the IP address of the Cisco IP Phone in a web browser and include the admin extension For example http 10 64 84 147 admin Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 79 Administrator and User Accounts ...

Page 96: ...Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 80 Administrator and User Accounts ...

Page 97: ...P A R T III Hardware and Accessory Installation Cisco IP Phone Accessories page 83 Cisco IP Phone Key Expansion Module page 89 Wall Mounts page 103 ...

Page 98: ......

Page 99: ...r a particular phone model and a dash indicates no support Table 13 Accessory Support for the Cisco IP Phones 8811 8841 8851 and 8861 Cisco IP Phone 8861 Cisco IP Phone 8851 Cisco IP Phone 8841 Cisco IP Phone 8811 Type Accessory Third Party Accessories X X X X Analog Headsets See Headsets on page 85 This section includes information about each headset type X X X X Analog Wideband X X Bluetooth X X...

Page 100: ...p it around the object to which you want to secure your phone Step 2 Pass the lock through the looped end of the cable Step 3 Unlock the cable lock Step 4 Press and hold the locking button to align the locking teeth Step 5 Insert the cable lock into the lock slot of your phone and release the locking button Step 6 Lock the cable lock External Speakers and Microphone External speakers and microphon...

Page 101: ...me audio noise or echo may still occur Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz A range of outside sources can cause humming or buzzing sounds for example electric lights electric motors or large PC monitors Sometimes use of a local power cube or power injector may reduce or eliminate hum Note Environmental and hardware inconsiste...

Page 102: ...t the desired phone Step 3 Navigate to the Phone Configuration window and select Override Common Settings Step 4 Click Save Step 5 Click Apply Config Step 6 Restart your phone Disable a USB Headset To disable your USB headset you disable the USB port on your phone Another way is to select a different headset in the Accessories window on the phone Procedure Step 1 In Cisco Unified Communications Ma...

Page 103: ...cts If possible configure other 802 11 devices to use the 802 11a channels Use 802 11a 802 11n or 802 11ac that operates in the 5 GHz band For a Bluetooth wireless headset to work it does not need to be within direct line of sight of the phone However some barriers such as walls or doors and interference from other electronic devices can affect the connection When headsets are more than 30 feet 10...

Page 104: ... Bluetooth headset Plugging a USB headset into a phone that has Bluetooth headset enabled disables both the Bluetooth and analog headset If you unplug the USB headset you can either enable or disable the Bluetooth headset to use the analog headset Users can set their Bluetooth headset as the preferred headset even when a USB headset is connected to the phone On the phone the user selects Applicati...

Page 105: ...ge 92 Connect Two or Three Key Expansion Modules to a Cisco IP Phone page 96 Auto Detection of Key Expansion Modules page 99 Configure the Key Expansion Module from the Phone Web Page page 100 Access Key Expansion Module Setup page 100 Reset the Single LCD Screen Key Expansion Module page 100 Troubleshoot the Key Expansion Module page 101 Cisco IP Phone 8800 Series Multiplatform Phones Administrat...

Page 106: ...ons or phone feature buttons The following table lists the phones and the number of key expansion modules that each model supports Table 14 Cisco IP Phones and Supported Key Expansion Modules Supported Key Expansion Modules Cisco IP Phone Model 2 providing 72 lines or buttons Cisco IP Phone 8851 Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 90 Cisco IP Phone Key Expansion Mo...

Page 107: ...es No See the third note above No 8851with 2 expansion modules Yes Yes No 8861 with 1 expansion module Yes Yes See the first note above No 8861 with 2 expansion modules Yes Yes See the first note above No 8861 with 3 expansion modules Note The fast charging feature on the back USB does not work when more than one expansion module is attached to a Cisco IP Phone 8861 using 802 3at PoE The fast char...

Page 108: ...nplug the Ethernet cable from the phone Step 2 If installed remove the footstand from the phone Step 3 Locate the accessory connector covers on the side of the phone This diagram shows the location Step 4 Remove the two accessory connector covers as shown in the diagram Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 92 Connect a Key Expansion Module to a Cisco IP Phone ...

Page 109: ... to the accessory connector on the Cisco IP Phone a Align the spine connector with the accessory connector ports Install the connector in the orientation shown in the following diagrams Note b Firmly press the spine connector into the phone This diagram shows the spine connector This diagram shows the installation of the spine connector Cisco IP Phone 8800 Series Multiplatform Phones Administratio...

Page 110: ...n in this diagram a Align the spine connector with the key expansion module accessory connector ports b Firmly press the key expansion module into the spine connector Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 94 Connect a Key Expansion Module to a Cisco IP Phone ...

Page 111: ...hird key expansion module to the second key expansion module Step 10 Use a screwdriver to fasten the screws into the phone This step ensures that the phone and key expansion module remain connected at all times This diagram shows the location of the screw holes on the phone and one key expansion module Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 95 Connect a Key Expansion ...

Page 112: ... Ethernet cable into the phone Connect Two or Three Key Expansion Modules to a Cisco IP Phone Procedure Step 1 Unplug the Ethernet cable from the phone Step 2 If installed remove the footstand from the phone Step 3 Locate the accessory connector covers on the side of the phone This diagram shows the location Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 96 Connect Two or Thr...

Page 113: ... Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP Phone a Align the spine connector with the accessory connector ports Install the connector in the orientation shown in the following diagrams Note b Firmly press the spine connector into the phone This diagram shows the spine connector Cisco IP Phone 8800 Series Multiplatform Phones Administrati...

Page 114: ...ion module is now connected to the Cisco IP Phone Step 8 Use a second key expansion module spine connector to connect the second key expansion module to the first key expansion module Step 9 Use a third key expansion module spine connector to connect the third key expansion module to the second middle key expansion module This figure shows a Cisco IP Phone with three key expansion modules attached...

Page 115: ... of key expansion modules that it supports For these phones the Number of Units field shows the maximum number of key expansion modules that the phone supports as the default value When a user adds key expansion modules to these phones the module lights up and is enabled automatically Default value of this field is 2 for Cisco IP Phone 8851 and 3 for Cisco IP Phone 8861 Navigate to Admin Login Adv...

Page 116: ...Key expansion module 1 is the expansion module closest to the phone Key expansion module 2 is the expansion module in the middle Key expansion module 3 is the expansion module farthest to the right When the phone automatically recognizes the key expansion modules you can then choose the Show Details softkey for additional information about the selected key expansion module Procedure Step 1 On the ...

Page 117: ...se Page 2 The LEDs turn amber Step 6 Press Lines 5 14 1 18 10 and 9 in sequence The LCD screen turns blue A spinning icon is displayed in the center of the screen The key expansion module resets Troubleshoot the Key Expansion Module Procedure Step 1 Open a CLI Step 2 Enter the following command to enter debug mode debugsh Step 3 Enter to see all available commands and options Step 4 Use the applic...

Page 118: ...Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 102 Troubleshoot the Key Expansion Module ...

Page 119: ...ll mount kit available for the Cisco IP Phone 8800 Series This wall kit applies to Cisco IP Phone 8811 8841 8851 and 8861 The PID is CP 8800 WMK Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM The kit is installed on the Cisco IP Phone 8851 and 8861 with one attached Cisco IP Phone 8800 Key Expansion Module The PID is CP 8800 BEKEM WMK Non Lockable Wall Mount Components This section desc...

Page 120: ...t One wall bracket Four 8 18 x 1 25 inch Phillips head screws with four anchors Two K30x8mm self tapping screws One 6 inch Ethernet cable The following figure shows the wall mount kit installed on the phone Figure 3 Back view of Wall Mount Kit Installed on Phone Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 104 Non Lockable Wall Mount Components ...

Page 121: ...ection You cannot use a regular telephone jack Procedure Step 1 Mount the wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a nearby jack If the jack is to be placed behind the phone the Ethernet jack must be flush to the wall or recessed Note a Hold the bracket on the wall placing it so that the arrow on the back of...

Page 122: ... b Attach the phone bracket by inserting the tabs into the mounting tabs on the back of the phone The phone ports should be accessible through the holes in the bracket c Secure the phone bracket to the IP phone with the self tapping screws using the 1 Phillips head screwdriver d Reattach the cords and seat them in the clips that are incorporated into the phone body Cisco IP Phone 8800 Series Multi...

Page 123: ...uter to the phone attach the cable to the 10 100 1000 Computer PC access port c Optional If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port d Optional If the cables terminate inside the wall bracket connect the cables to the jacks Cisco IP Phone 8800 Series Multi...

Page 124: ...at terminate outside of the brackets use the cable access openings in the bottom of the bracket to position the power cord and any other cable that does not terminate in the wall behind the bracket The phone and wall bracket openings together form circular openings with room for one cable per opening Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 108 Non Lockable Wall Mount C...

Page 125: ...n The tabs in the bracket click into position Step 6 Proceed to Adjust the Handset Rest on page 116 Remove the Phone from the Non Lockable Wall Mount The wall bracket has two tabs that lock the kit together Use the following illustration to locate the tabs Figure 9 Tab Location Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 109 Non Lockable Wall Mount Components ...

Page 126: ...he tabs Figure 10 Disengage Tabs Step 3 Lift the phone to release it from the wall bracket Pull the phone toward you Non LockableWallMountComponentsforPhonewithKeyExpansionModule This section describes how to install the Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM on a phone when the phone is connected to a Key Expansion Module The following figure shows the wall mount kit installed ...

Page 127: ...s the components of the Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM The package contains the following items One phone bracket One wall bracket Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 111 Non Lockable Wall Mount Components for Phone with Key Expansion Module ...

Page 128: ... cannot use a regular telephone jack Procedure Step 1 Mount the wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a nearby jack If the jack is to be placed behind the phone the Ethernet jack must be flush to the wall or recessed Note a Hold the bracket on the wall See the following figure for the orientation of the w...

Page 129: ...bs into the mounting tabs on the back of the phone The phone ports should be accessible through the holes in the bracket c Secure the phone bracket to the IP phone with the self tapping screws using a 1 Philips head screwdriver d Reattach the cords and seat them in the clips that are incorporated into the phone body Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 113 Non Locka...

Page 130: ... power cord into the phone and dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port d Optional If the cables terminate inside the wall bracket connect the cables to the jacks Step 4 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket Cisco IP Phone 8800 Series Multiplatfo...

Page 131: ...together form circular openings with room for one cable per opening Step 5 Proceed to Adjust the Handset Rest on page 116 Remove the Phone and Key Expansion Module from the Non Lockable Wall Mount The wall bracket has two tabs that lock the kit together Use the following illustration to locate the tabs Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 115 Non Lockable Wall Mount...

Page 132: ...about 3 4 of an inch or 2 centimeters Step 2 Press firmly inwards to disengage the tabs Step 3 Lift the phone to release it from the wall bracket Pull the phone toward you Adjust the Handset Rest If your phone is wall mounted or if the handset slips out of the cradle too easily you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle Cisco IP Phone 8800 S...

Page 133: ...e tab between two fingers with the corner notches facing you Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Step 5 Return the handset to the handset rest Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 117 Adjust the Handset Rest ...

Page 134: ...Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 118 Adjust the Handset Rest ...

Page 135: ...P A R T IV Cisco IP Phone Administration Cisco IP Phone Security page 121 Cisco IP Phone Customization page 127 Phone Features and Setup page 153 Corporate and Personal Directory Setup page 189 ...

Page 136: ......

Page 137: ...nced Voice System Step 2 In the System Configuration section in the Restricted Access Domains field enter fully qualified domain names FQDNs for each SIP server that you want the phone to respond to Separate FQDNs with commas Example voiceip com voiceip1 com Step 3 Click Submit All Changes Configure the Internet Connection Type You can set the connection type to one of the following Dynamic Host C...

Page 138: ...ic IP address for the phone Procedure Step 1 In the phone web page select Admin Login advanced Voice System Step 2 In the IPv4 Settings section use the Connection Type drop down list box to choose the connection type Dynamic Host Configuration Protocol DHCP Static IP Step 3 In the IPv6 Settings section use the Connection Type drop down list box to choose the connection type Dynamic Host Configurat...

Page 139: ...tion 159 Provisioning URL DHCP option 160 Configure the Challenge for the SIP INVITE Messages The phone can challenge the SIP INVITE initial message in a session The challenge restricts the SIP servers that are permitted to interact with the devices on a service provider network This practice significantly increases the security of the VoIP network through prevention of malicious attacks against t...

Page 140: ... Documentation Support and Security Guidelines For information on obtaining documentation obtaining support providing documentation feedback reviewing security guidelines and also recommended aliases and general Cisco documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com c en us td docs general w...

Page 141: ...garding U S export regulations can be found at https www bis doc gov policiesandregulations ear index htm Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 125 Documentation Support and Security Guidelines ...

Page 142: ...Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 126 Documentation Support and Security Guidelines ...

Page 143: ...e 144 Phone Web Server page 145 XML Services page 147 Phone Information and Display Settings The phone web user interface allows you to customize settings such as the phone name background picture logo and screen saver Configure the Phone Name Procedure Step 1 In the phone web user interface navigate to Admin Login advanced Voice Phone Step 2 Under General enter the phone name in the Station Displ...

Page 144: ...t displays a gray screen The supported phone image file attributes are Bitmap format one bit per pixel color size 128 by 48 pixels You can also use a TFTP server Logo Displays a logo as the startup screen See Add Logo as Boot Display on page 131 Text Displays a text as the startup screen Enter text in the Text Display field Enter up to two lines of text Each line must be less than 32 characters In...

Page 145: ... does not have any wallpaper downloaded earlier it displays a gray screen The supported phone image file attributes are Bitmap format one bit per pixel color size 128 by 48 pixels You can also use a TFTP server Change Logo Type to Download Picture Step 6 Click Submit All Changes The phone reboots retrieves the png file and displays the picture when it next boots Download Wallpaper You can download...

Page 146: ...s set the user must enter it to exit screen saver mode Procedure Step 1 On the phone web page select Admin Login advanced Voice User The user can select User Login Voice User to add screen saver to the phone Step 2 In the Screen section set up the fields as described in the below table Description Parameter Select Yes to enable a screen saver on the phone When the phone is idle for a specified tim...

Page 147: ...tion where the logo image is saved You can also download a picture and add it as a boot display select Download Picture from the Boot Display field In the Picture Download URL field enter a URL or path for the location where the picture is saved The logo must be a jpg or a png file The phone has a fixed display area So if the original logo size doesn t fit into the display area you need to scale i...

Page 148: ...2 Under Supplementary Services choose Yes for each of the transfer services that you want to enable Attn Transfer Serv Attended call transfer service The user answers the call before transferring it Blind Transfer Serv Blind call transfer service The user transfers the call without speaking to the caller Step 3 To disable a transfer service set the field to No Step 4 Click Submit All Changes Call ...

Page 149: ...ity page Procedure Step 1 On the Configuration Utility page click Admin Login advanced Voice User Step 2 Under Call Forward choose Yes for CFWD Setting Step 3 Click Submit All Changes Enable Conferencing Procedure Step 1 In the phone web user interface navigate to Admin Login advanced Voice Phone Step 2 Under Supplementary Services choose Yes in the Conference Serv drop down list box Step 3 Click ...

Page 150: ...hen a call is connected recording starts automatically but the recording is not saved until the user presses the Record softkey Your user sees a message when recording state changes On Demand Record PauseRec StopRec ResumeRec The recording only starts when your user presses the Record softkey Your user sees a message when recording state changes On Demand with User Initiated Start During a recordi...

Page 151: ...For details on the SIP Settings fields see SIP Settings on page 256 Step 6 Click Submit All Changes Enable Remote Call Recording with SIP INFO You can enable call recording on a phone so that your user can record an active call The recording mode configured on the server controls the display of the recording softkeys for each phone Table 18 Recording Mode and Recording Softkeys Recording Softkeys ...

Page 152: ...Call Recording Serv field Step 3 Optional In the Programmable Softkeys section to enable softkeys add a string in this format in the Connected Key List and Conferencing Key List fields crdstart crdstop crdpause crdresume Step 4 In the phone web page click the Ext n tab that requires call recording Step 5 In the SIP Settings section in the Call Recording Protocol select SIPINFO as the call recordin...

Page 153: ...min Login advanced Voice User Step 2 In the Supplementary Services section choose Yes in the DND Setting drop down list box Step 3 Click Submit All Changes Configure Synchronization of DND and Call Forward Enable synchronization of Do Not Disturb DND and Call Forward to allow changes to these features that are made on the phone to be made on the server Changes made on the server are also made on t...

Page 154: ...all details Before You Begin Set up the phone as a call center phone on the BroadSoft server Procedure Step 1 On the phone web page select Admin Login Advanced Voice Ext n Step 2 In the ACD Settings section set up the fields as described in ACD Settings on page 260 Step 3 Click Submit All Changes Set Up a Phone for Presence Before You Begin Set up the Broadsoft server for XMPP Procedure Step 1 In ...

Page 155: ...he call Only one call remains active at a time on a phone Call information displays on all phones that are sharing a line If somebody turns on the privacy feature you do not see the outbound calls made from the phone However you see inbound calls to the shared line All phones with a shared line ring when a call is made to the line If you place the shared call on hold anyone can resume the call by ...

Page 156: ...ires field enter the number of seconds before the SIP subscription expires The default is 60 seconds Until the subscription expires the phone gets NOTIFY messages from the SIP server on the status of the shared phone extension Step 7 In the Restrict MWI field set the message waiting indicator Yes Lights only for messages on private lines SIP No Lights for all messages Step 8 Under Proxy and Regist...

Page 157: ... Step 4 Click Submit All Changes The phone reboots Configure the Message Waiting Indicator You can configure the Message Waiting Indicator for separate extensions on the phone The Message Waiting Indicator lights based on the presence of new voicemail messages in the mailbox You can enable the indicator at the top of your IP phone to light when voice mail is left or display a seeing message waitin...

Page 158: ...ctive ringtone in the format n ring tone name h hint w waveform id or path c cadence id b break time t total time where n ring tone name that identifies this ring tone This name appears on the Ring Tone menu of the phone The same name can be used in a SIP Alert Info header in an inbound INVITE request to tell the phone to play the corresponding ring tone The name should contain the same characters...

Page 159: ...g the lowest level Ringer Volume Sets the ringer volume Speaker Volume Sets the volume for the full duplex speakerphone Headset Volume Sets the headset volume Handset Volume Sets the handset volume Electronic HookSwitch Control Enables or disables the EHS feature Step 3 Click Submit All Changes User Access Control The Cisco IP Phone respects only the ua user access attribute For a specific paramet...

Page 160: ...ts a bandwidth setting that balances the audio and video network requirements You can configure a fixed bandwidth setting to override the automatic selection if required for your network conditions If you configure a fixed bandwidth select a setting and adjust downwards until there is no video lag Procedure Step 1 On the phone web page select Admin Login Voice Phone Step 2 In the Video Configurati...

Page 161: ...he phone web user interface from the phone screen Procedure Step 1 Press Applications Step 2 Select Network configuration Web Server Step 3 Select On to enable or Off to disable Step 4 Press Set Direct Action URL If the Enable Direct Action URL setting is set to Yes these Direct action URLs are accessible only for the admin If Admin user is password protected the client provides a login prompt bef...

Page 162: ...RL The URL specified here will not be saved anywhere in the phone settings Example http 10 1 1 1 admin updateca http my_cert_server com certs myCompanyCA pem updateca Initiates a reboot of the phone Does not take any parameter with Example http 10 1 1 1 admin reboot reboot Downloads a snapshot of the phone configuration in XML format The passwords are hidden for security Most of the information he...

Page 163: ...aracters or the maximum password length is 127 characters The password can contain any character except the Space key Note Step 7 In the User Password field enter a password if you want users to log in to the phone web user interface with a password The password prompt appears when users click User Login The minimum password length can be 4 characters or the maximum password length is 127 characte...

Page 164: ... username cisco XML Applications When authentication is required for CGI Execute URL via Post from an external application for example a web application to the phones the parameter CISCO XML EXE Auth Mode is used in 3 different scenarios Trusted No authentication is performed local user password is set or not This is the default Local Credential Authentication is based on digest authentication usi...

Page 165: ...ing upper case hex digits 000E08AABBCC MAU MAC address using lower case hex digits with colon to separate hex digit pairs 00 0e 08 aa bb cc MAC Product Name for example IP Phone 8861 PN Product Series Number for example 8861 PSN Serial Number string for example 88012BA01234 SN SSL Client Certificate status installed or not installed CCERT IP address of the phone within its local subnet for example...

Page 166: ...RV Request target server IP address following DNS lookup SERVIP Request target UDP TCP port PORT Request target file path PATH Result message of resync or upgrade attempt ERR The contents of the Line n UserID configuration parameter UIDn If unit is customized value 1 otherwise 0 Customization status viewable on Web UI Info page Note ISCUST Name associated with first connected ringing or inbound ca...

Page 167: ...nnects to the URL configured above If this is not what you want you need to enter a different URL when you configure the line button Step 3 Click Submit All Changes Configure a Phone to Connect to an XML Directory Service Procedure Step 1 In the Configuration Utility select Admin Login advanced Voice Phone Step 2 Enter this information XML Directory Service Name Name of the XML Directory Displays ...

Page 168: ...Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 152 XML Services ...

Page 169: ...4 Enable Dial Assistance page 165 Set up Extra Line Keys page 165 Busy Lamp Field Configuration on a Monitoring Phone page 165 Configure Busy Lamp Field with Other Features page 168 Configure the Busy Lamp Field Display Label page 169 Configure Alphanumeric Dialing page 170 Configure a Paging Group Multicast Paging page 170 Add Priority Paging page 171 Configure the LCD Brightness for a Key Expans...

Page 170: ... phone button templates among other tasks Cisco IP Phone User Support If you are a system administrator you are likely the primary source of information for Cisco IP Phone users in your network or company It is important to provide current and thorough information to end users To successfully use some of the features on the Cisco IP Phone including Services and voice message system options users m...

Page 171: ...eature initiator from the call Blind Transfer does not initiate a consultation call and does not put the active call on hold Some JTAPI TAPI applications are not compatible with the Join and Blind Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines Blind...

Page 172: ...s are added to the number so that the user can easily connect to the caller again The dialable number is saved in the call history and can be saved in the Personal Address Book Calling Party Normalization Allows a user to talk simultaneously with multiple parties by calling each participant individually Allows a noninitiator in a standard ad hoc conference to add or remove participants also allows...

Page 173: ...ller names and numbers If the Caller Name is known then the Caller Number is displayed instead of Unknown Improve Caller Name and Number Display The Jitter Buffer feature handles jitter from 10 milliseconds ms to 1000 ms for both audio and video streams Jitter Buffer Allows users to combine calls that are on multiple phone lines to create a conference call Some JTAPI TAPI applications are not comp...

Page 174: ...t Matter Code CMC dialing pauses and additional digits such as a user extension a meeting access code or a voicemail password without manual intervention When the user presses the speed dial the phone establishes the call to the specified DN and sends the specified FAC CMC and DTMF digits to the destination and inserts the necessary dialing pauses Pause in Speed Dial Allows the user to dial E 164 ...

Page 175: ...rd and Hunt Group features See Caller ID in this table Show Calling ID and Calling Number Displays the time duration of placed and received calls in the Call History details If the duration is greater than or equal to one hour the time is displayed in the Hour Minute Second HH MM SS format If the duration is less than one hour the time is displayed in the Minute Second MM SS format If the duration...

Page 176: ... Cisco IP Phone administration Table 20 Features with Corresponding Buttons and Softkeys Softkey Programmable Feature Button Dedicated Feature Button Feature Name X X Answer X X Call Back X X Call Forward All X X Call Park X Call Park Line Status X X Call Pickup Pick Up X Call Pickup Line Status X only displayed during connected call conference scenario X Conference X Divert X X Do Not Disturb X X...

Page 177: ...ey The user presses the line key to dial the assigned extension Procedure Step 1 On the Configuration Utility page click Admin Login advanced Voice Phone Step 2 Select a Line Key on which to configure speed dial Step 3 From the Extension pulldown menu select Disabled to disable the extension Step 4 In the Extended Function field enter a string in this format fnc sd ext 9999 PROXY nme xxxx If you c...

Page 178: ...ded function and other strings configured in the phone can include wait X and pause characters These characters that allow manual and automatic DTMF Dual Tone Multi Frequency signal transmission You can add the wait and pause character with speed dial extended function or directory strings in the format Dial_String X DTMF_string X DTMF_string where Dial_String is the number that the user is trying...

Page 179: ...ted to the length of a speed dial entry dial screen entry directory entry and other dialed strings When a wait is initiated the phone displays the home screen and prompts the user to input more digits with the key pad If this action occurs while the user is editing an entry the edits might be lost If only the first part of a dial string matches a dial plan when the call is dialed the portion of th...

Page 180: ...ck Submit All Changes Enable Conference Button with a Star Code You can add a star code to the Conference button so that your user can press the button only once to add many active calls to a conference You can enable this feature from the phone web page Before You Begin The phone server must suppport this feature Procedure Step 1 On the phone web page select Admin Login Advanced Voice Ext n where...

Page 181: ...needs to monitor a coworker s availability to receive a call you can configure a busy lamp field on the user s monitoring phone With this feature colored LEDs show whether a coworker s monitored line is busy or free to take a call If this feature is configured on your phone the following LED colors are displayed on a line key Green LED Monitored line is available Red LED Monitored line is busy Red...

Page 182: ...ity page select Admin Login advanced Voice Att Console Step 2 Set Use Line Keys For BLF List to Yes Step 3 Enter a string in the BLF List URI field in this format parameter domain name Step 4 Optional To configure the busy lamp field with call pickup go the the Regional tab and enter 97 in the Call Pickup Code field Step 5 Click Submit All Changes Configure the Busy Lamp Field in the Phone Configu...

Page 183: ...or a BroadSoft server this name must be identical to the name defined in the List URI sip parameter xxxx is the name that is defined in List URI sip parameter Replace xxxx with the exact defined name PROXY is the server Replace PROXY with the server address or name usr ext the user that the busy lamp field monitors yyyy is user id of the phone that the busy lamp field monitors Replace yyyy with th...

Page 184: ...ures You can configure busy lamp field to work with other features on your key expansion module such as speed dial and call pickup Use the information in the following table as a guide when selecting the correct string format Procedure Step 1 On the Configuration Utility page select Admin Login Advanced Voice Attendent Console Step 2 Select a key expansion module line key Step 3 Enter a string in ...

Page 185: ...figured using the extended function This combination is supported on Broadsoft servers only and it is configured using the BLF List and related configuration on the server Busy Lamp Field Park Notification and Call Pickup fnc blf cp sub xxx proxy ext monitored userID proxy Busy Lamp Field and Call Pickup Step 4 Click Submit All Changes Configure the Busy Lamp Field Display Label You can configure ...

Page 186: ...e you configure a phone as a part of a paging group and can subscribe them to the same multicast address This enables users to direct pages to specific groups of phones When you assign each paging group with a unique number the user dials the paging group number to start paging All phones that are subscribed to the same multicast address also configured on the Configuration Utility page receive th...

Page 187: ...by appending to the configuration string Here is an example pggrp 224 168 168 168 34560 name All num 500 listen yes pggrp 224 168 168 168 34562 name GroupA num 501 listen yes pggrp 224 168 168 168 34564 name GroupB num 502 pggrp 224 168 168 168 34566 name GroupC num 503 This example creates four paging groups All GroupA GroupB and GroupC Users dial 500 to send pages to all phones 501 to send pages...

Page 188: ...imum of 64 characters and the allowed range is 1024 to 32767 listen Indicates whether the phone listens on the page group Only the first two groups with listen set to yes listen to group pages If the field is not defined the default value is no so you must set this field to listen to the group pages pri n indicates the priority level of the paging Priority level ranges from 0 to 4 You can add more...

Page 189: ...tates for example if a call is on hold the Resume softkey displays Procedure Step 1 Click Admin Login advanced Voice Phone Step 2 Under Programmable Softkeys edit the softkeys depending on the call state that you want the softkey to display For more information see Programmable Softkeys on page 253 In the Programmable Softkeys section each phone state is displayed and the softkeys that are availab...

Page 190: ...mable softkey with a speed dial for 67 the call is placed on hold Procedure Step 1 On the Configuration Utility page select Admin Login advanced Voice Phone Step 2 In the Programmable Softkeys section set the Programmable Softkey Enable to Yes Step 3 To configure a speed dial PSK enter the following in the PSK number field fnc sd ext extensionname starcode PROXY vid n nme name Where fnc function o...

Page 191: ...Submit All Changes Programmable Softkeys The following table lists each softkey and the phone state under which the softkey displays You can have a maximum of 16 softkeys for each call state field Available Phone States Definition Key Label Keyword Idle Logs user in to Automatic Call Distribution ACD Agt signin acd_login Idle Logs user out of ACD AgtSignOut acd_logout Ringing Answers an incoming c...

Page 192: ...cel Idle Off Hook Shared Active Hold Shared Held Forwards all calls to a specified number Forward Clr fwd cfwd Connected Conferencing Pause recording PauseRec crdpause Connected Conferencing Resume recording ResumeRec crdresume Connected Conferencing Start a recording Record crdstart Connected Conferencing Stop recording StopRec crdstop Connected Connected Video Initiates a conference call Require...

Page 193: ...Connected Enter emergency number Emergency emergency Idle Logs user in to Extension Mobility Sign in em_login or signin Idle Logs user out of Extension Mobility Sign out em_logout or signout Connected Off hook Progressing Start Xfer Start Conf Conferencing Releasing Hold and Connected Video Ends a call End call endcall Idle Miss Off Hook no input Connected Start Xfer Start Conf Conferencing Hold R...

Page 194: ...the cursor to the left Left arrow icon left Idle Miss Off Hook no input Connected Start Xfer Start Conf Conferencing Hold Ringing Shared Active Shared Held Connected Video Provides access to voicemail Messages messages Missed Call Displays the list of missed calls Miss miss Idle Hold Shared Active Shared Held Begins a new call New Call newcall Off Hook Opens a menu of input options Option option C...

Page 195: ... Hold Shared Held Resumes a call that is on hold Resume resume Dialing input Moves the cursor to the right Right arrow icon right All Provides access to Information and Settings Settings settings Connected Provides access to the video session while on a connected video call and the call list is in view Show video showvideo Off Hook Dialing input Displays a list of star codes that can be selected I...

Page 196: ...sonalized phone settings from other phones For example people who work different shifts or who work at different desks during the week can share an extension yet have their own personalized settings The Sign in softkey appears on the phone when you enable provisioning authority on the phone Users enter their usernames and passwords to access their personal phone settings Users can also ignore the ...

Page 197: ...igure Provisioning Authority in the Phone Configuration File You can enable provisioning authority in the default configuration file for your phones so that you don t need to set up the feature manually for each phone Procedure Step 1 In the phone configuration file set the following parameters a Set the Provisioning Authority profile rules in the Profile_Rule parameters Example Profile_Rule ua na...

Page 198: ... on their phones or you can set a password for them Procedure Step 1 On the phone web page select Admin Login advanced Voice System Step 2 Set a password in the User Password field Step 3 Click Submit All Changes Download Problem Reporting Tool Logs Users submit problem reports to you with the Problem Reporting Tool If you are working with Cisco TAC to troubleshoot a problem they typically require...

Page 199: ...sername The user name is either the Station Display Name or the User ID of the extension The Station Display Name is first considered If this field is empty then the User ID is chosen prt_file example probrep 20141021 162840 tar gz You can generate PRT automatically at specific intervals and can define the PRT file name A sample script is shown below This script is provided for reference only Cisc...

Page 200: ...mer Step 3 Click Submit All Changes Configure a Phone to Accept Pages Automatically The Single Paging or Intercom feature enables a user to directly contact another user by phone If the phone of the person being paged has been configured to accept pages automatically the phone does not ring Instead a direct connection between the two phones is automatically established when paging is initiated Pro...

Page 201: ...on page 273 Step 3 Click Submit All Changes View TR 069 Status When you enable TR 069 on a user phone you can view status of TR 069 parameters on the Configuration page Procedure On the Configuration Utility page select Admin Login advanced Info Status TR 069 Status You can view status of TR 069 parameters in TR 069 on page 273 Enable Electronic Hookswitch The Electronic Hookswitch feature support...

Page 202: ...bmit button is enabled only if you select a value in the Select Problem drop down list box You get a notification alert on the Phone Web page that indicates if the PRT upload was successful or not Factory Reset the Phone with the Web UI Button You can factory reset the phone from the phone web page The reset only happens if the phone is idle If the phone is not idle the phone web page shows a mess...

Page 203: ...b page select Admin Login Advanced Info Debug Info Step 2 In the Problem Report Tool section click the Start Packet Capture button in the Packet Capture field Step 3 Choose Al to capture all packets that the phone receives and select Host IP Address to capture packets only when source or destination is the IP address of the phone Step 4 Make phone calls to and from the selected phone Step 5 When y...

Page 204: ...Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 188 Capture Packets ...

Page 205: ...e user personal directory To configure Personal Directory from a web browser users must access their Configuration Utility You must provide users with a URL and sign in information LDAP Configuration The Cisco IP Phone supports Lightweight Directory Access Protocol LDAP v3 LDAP Corporate Directory Search allows a user to search a specified LDAP directory for a name phone number or both LDAP based ...

Page 206: ...ne directory Step 6 Configure the LDAP fields as described in LDAP on page 251 Step 7 Click Submit All Changes Configure BroadSoft Settings The BroadSoft directory service enables users to search and view their personal group or enterprise contacts This application feature uses BroadSoft s Extended Services Interface XSI To improve security the phone firmware places access restrictions on the host...

Page 207: ...XML directory Step 3 In the XML Directory Service URL field enter the url where XML directory is located Step 4 In the XML User Name field enter the username of XML service Step 5 In the XML Password field enter the password of XML service Step 6 Click Submit All Changes Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 191 Configure the XML Directory Service ...

Page 208: ...Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 192 Configure the XML Directory Service ...

Page 209: ...P A R T V Cisco IP Phone Troubleshooting Monitoring Phone Systems page 195 Troubleshooting page 277 Maintenance page 289 ...

Page 210: ......

Page 211: ...from the phone web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting Cisco IP Phone Status The following sections describes how to view model information status messages and network statistics on the Cisco IP Phone Model Information Displays hardware and software information about the phone Status menu Provides access to screens that ...

Page 212: ...ications Step 2 Select Status Phone Status Phone Status You can view the following information Elapsed time Total time elapsed since the last reboot of the system Tx Packets Transmitted packets from the phone Rx Packets Received packets from the phone View the Status Messages on the Phone Procedure Step 1 Press Applications Step 2 Select Status Status messages You can view a log of the various pho...

Page 213: ...ndicates speed and duplex of the network port PC port config Indicates speed and duplex of the PC port PC port link Indicates speed and duplex of the PC port Display Call Statistics Window You can access the Call Statistics screen on the phone to display counters statistics and voice quality metrics of the most recent call You can also remotely view the call statistics information by using a web b...

Page 214: ...am Sender Size Number of RTP voice packets that were received since voice stream opened This number is not necessarily identical to the number of RTP voice packets that were received since the call began because the call might have been placed on hold Note Rcvr Packets Number of RTP voice packets that were transmitted since voice stream opened This number is not necessarily identical to the number...

Page 215: ... lost frames from the start of the voice stream Severely Conceal Seconds Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Latency View the Customization State in the Configuration Utility After the RC download from the EDOS server completes you can view the customization state of a ...

Page 216: ... on page 77 Allow Web Access to the Cisco IP Phone on page 77 Info The fields on this tab are read only and cannot be edited Status System Information Description Parameter Displays the current host name assigned to the phone Host Name Displays the network domain name of the phone Default cisco com Domain Displays the primary NTP server assigned to the phone Primary NTP Server Displays the seconda...

Page 217: ...8845 and 8865 Camera Shutter IPv4 Information Description Parameter Indicates that the connection is established IP Status Indicates the type of internet connection for the phone DHCP Static IP Connection Type Displays the current IP address assigned to the IP phone Current IP Displays the network mask assigned to the phone Current Netmask Displays the default router assigned to the phone Current ...

Page 218: ...Reboot Reasons on page 292 Product Information Description Parameter Model number of the phone Product Name Version number of the phone firmware Software Version Hardware address of the phone MAC Address For an RC unit this field indicates whether the unit has been customized or not Pending indicates a new RC unit that is ready for provisioning If the unit has already retrieved its customized prof...

Page 219: ...tes Sent Total number of bytes of SIP messages sent which includes retransmissions SIP Messages Recv Total number of bytes of SIP messages received including retransmissions SIP Bytes Recv Total number of network packets sent Network Packets Sent Total number of network packets received Network Packets Recv External IP of the phone External IP ID of the VLAN currently in use if applicable Operatio...

Page 220: ... Next Registration In Seconds Indicates whether message waiting is enabled or disabled Message Waiting Port number of the SIP port mapped by NAT Mapped SIP Port Indicates whether Hoteling is enabled or disabled Hoteling State Indicates whether extended function is enabled Extended Function Status Line Call Status Description Parameter Status of the call Call State Type of tone that the call uses T...

Page 221: ... of reception Defined in RFC 3611 RTP Control Protocol Extended Reports RTCP XR Packet Discarded The fraction of RTP data packets from the source that have been discarded since the beginning of reception due to late or early arrival under run or overflow at the receiving jitter buffer Defined in RFC 3611 RTP Control Protocol Extended Reports RTCP XR Discard Rate The mean duration expressed in mill...

Page 222: ...ideo Decoder 4202 Video Jitter 27 For Cisco IP Phone 8845 and 8865 Video Packets Received 149 Video Receiver Packets Discarded 0 For Cisco IP Phone 8845 and 8865 Video Max Jitter 0 Video Sender Resolution 640 x 360 For Cisco IP Phone 8845 and 8865 Video Receiver Packets Lost 640 x 360 Video Sender Frames 755 For Cisco IP Phone 8845 and 8865 Video Receiver Resolution 1 Video Sender iframes Req 0 Fo...

Page 223: ...ds display the status of provisioning using a custom Certificate Authority CA Description Parameter Indicates whether provisioning using a custom CA succeeded or failed Last provisioning succeeded on mm dd yyyy HH MM SS Last provisioning failed on mm dd yyyy HH MM SS Custom CA Provisioning Status Displays information about the custom CA Installed Displays the CN Value where CN Value is the value o...

Page 224: ...es include debug and error messages received on the phone and the time stamp reflects UTC time regardless of the time zone settings Description Parameter Displays debug messages when you click messages link Debug Message Problem Reports Description Parameter Displays the tab Generate PRT Report Problem Displays the file name of the PRT logs Prt file Displays the tab Start Packet Capture Click this...

Page 225: ...tus 1 Provisioning Status 2 Provisioning Status 3 Displays the reason for the failure of provisioning of the phone Provisioning Failure Reason The Upgrade and Provisioning Status are displayed in reverse chronological order like reboot history Each entry gives the status time and reason Note Custom CA Status These fields display the status of provisioning using a custom Certificate Authority CA De...

Page 226: ... is added to the phone will expire Subscribe Expires Displays the time when subscription of the key expansion module that is added to the phone will try to subscribe again Subscribe Retry Interval Unit Enter the programming information for each line key for the Attendant Console unit Description Parameter Indicates whether the key expansion module that is added to the phone is enabled Unit Enable ...

Page 227: ...unicast Total number of broadcast packets that the phone received Rxbroadcast Total number of multicast packets that the phone received Rxmulticast Total number of packets dropped RxDropPkts The total number of packets received that are less than 64 octets long which excludes framing bits but includes FCS octets and are otherwise well formed RxUndersizePkts The total number of packets received tha...

Page 228: ...umber of LLDP frames that timed out in the cache lldpAgeoutsTotal Total number of LLDP frames that were discarded when any of the mandatory TLVs is missing out of order or contains out of range string length lldpFramesDiscardedTotal Total number of LLDP frames that were received with one or more detectable errors lldpFramesInErrorsTotal Total number of LLDP frames that the phone received lldpFrame...

Page 229: ...ed RxOversizePkts The total number of packets received that are longer than 1518 octets which excludes framing bits but incudes FCS octets and do not end with an even number of octets alignment error or had an FCS error RxJabbers Total number of packets between 64 and 1522 bytes in length that were received and that had a bad Frame Check Sequence FCS RxAlignErr Total number of received packets inc...

Page 230: ... number of LLDP frames that the phone received lldpFramesInTotal Total number of LLDP TLVs that were discarded lldpTLVDiscardedTotal Total number of LLDP TLVs that were not recognized on the phone lldpTLVUnrecognizedTotal Identifier of a device connected to this port that CDP discovered CDPNeighborDeviceId IP address of the neighbor device discovered that CDP discovered CDPNeighborIP Neighbor devi...

Page 231: ...ter idle timeout of the session Default 3600 Session Idle Timeout Allows you to enter port number of the phone web user interface Default 80 for protocol HTTP 443 for protocol HTTPS If you specify a port number other than the default value for that protocol you must include the nondefault port number in the server URL Example https 192 0 2 1 999 admin advanced Web Server Port Allows you to enable ...

Page 232: ... the user Phone UI User Mode Network Settings Description Parameter Allows you to select the internet protocol mode in which the phone operates Options are IPv4 Only IPv6 Only and Dual Mode In dual mode the phone can have both IPv4 and IPv6 addresses Default Dual Mode IP Mode IPv4 Settings Description Parameter Internet connection type that is configured for the phone Options are DHCP and Static I...

Page 233: ...mary DNS Secondary Domain Name Server DNS if assigned to the phone Secondary DNS Options are Disabled and Enabled Default Disabled Broadcast Echo When enabled phone generates an IPv6 address by default with the prefix length sent from the router Options are Disabled and Enabled Default Enabled Auto Config 802 1X Authentication Description Parameter Enables disables 802 1X Default No Enable 802 1X ...

Page 234: ... 100 MB half 100MB full 100 half 1000 full Switch Port Config Allows you to select Speed and duplex of the Computer access port Auto 10MB half 10MB full 100 MB half 100MB full 100 half 1000 full PC Port Config Specifies if PC port is enabled Options are Yes or No PC PORT Enable Adds the ability to port mirror on the PC port When enabled you can see the packets on the phone Select Yes to enable PC ...

Page 235: ...ble SSLv3 Choose No to disable Default No Enable SSLv3 VLAN Settings Description Parameter Choose Yes to enable VLAN Choose No to disable Enable VLAN Enable CDP only if you are using a switch that has Cisco Discovery Protocol CDP is negotiation based and determines which VLAN the IP phone resides in Enable CDP Choose Yes to enable LLDP MED for the phone to advertise itself to devices that use that...

Page 236: ...ntory management when using LLDP MED The default value for Asset ID is empty Enter a string of less than 32 characters if you are using this field The Asset ID can be provisioned only by using the web management interface or remote provisioning The Asset ID is not displayed on the phone screen Changing the Asset ID field causes the phone to reboot Asset ID SIP SIP Parameters Description Parameter ...

Page 237: ...ove Last Reg If set to yes the phone uses compact SIP headers in outbound SIP messages If inbound SIP requests contain normal headers the phone substitutes incoming headers with compact headers If set to no the phones use normal SIP headers If inbound SIP requests contain compact headers the phones reuse the same compact headers when generating the response regardless of this setting Default No Us...

Page 238: ... number that can be used for SIP sessions Default 5080 SIP TCP Port Max Provides the option to take the caller ID from PAID RPID FROM PAID FROM RPID PAID FROM RPID FROM or FROM header Default PAID RPID FROM Caller ID Header Controls whether to hold call leg with transfer target before sending REFER to the transferee when initiating a fully attended call transfer where the transfer target has answe...

Page 239: ...mer Values sec Description Parameter RFC 3261 T1 value RTT estimate that can range from 0 to 64 seconds Default 0 5 seconds SIP T1 RFC 3261 T2 value maximum retransmit interval for non INVITE requests and INVITE responses that can range from 0 to 64 seconds Default 4 seconds SIP T2 RFC 3261 T4 value maximum duration a message remains in the network which can range from 0 to 64 seconds Default 5 se...

Page 240: ...o wait before the Cisco IP Phone retries registration after failing during the last registration The range is from 1 to 2147483647 Default 30 See the note below for additional details Reg Retry Intv When registration fails with a SIP response code that does not match Retry Reg RSC the Cisco IP Phone waits for the specified length of time before retrying If this interval is 0 the phone stops trying...

Page 241: ...efault 10 Sub Retry Intvl The phone can use a RETRY AFTER value when it is received from a SIP proxy server that is too busy to process a request 503 Service Unavailable message If the response message includes a RETRY AFTER header the phone waits for the specified length of time before to REGISTER again If a RETRY AFTER header is not present the phone waits for the value specified in the Reg Retr...

Page 242: ...mple configure RTP port min to 16384 and RTP port max to 16538 Default 16384 RTP Port Min Maximum port number for RTP transmission and reception Should define a range that contains at least 10 even number ports twice the number of lines for example configure RTP port min to 16384 and RTP port max to 16538 Default 16538 RTP Port Max Packet size in seconds which can range from 0 01 to 0 13 Valid val...

Page 243: ...eter G722 Dynamic Payload type Default 96 G722 2 Dynamic Payload iLBC Dynamic Payload type Default 97 iLBC Dynamic Payload iSAC Dynamic Payload type Default 98 iSAC Dynamic Payload OPUS Dynamic Payload type Default 99 OPUS Dynamic Payload AVT dynamic payload type Ranges from 96 127 Default 101 AVT Dynamic Payload INFOREQ Dynamic Payload type INFOREQ Dynamic Payload H264 BPO Dynamic Payload type De...

Page 244: ...ent AVT Codec Name NAT Support Parameters Description Parameter Enables the phone to process the received parameter in the VIA header Default No Handle VIA received Enables the phone to process the rport parameter in the VIA header Default No Handle VIA rport Enables to insert the received parameter into the VIA header of SIP responses if the received from IP and VIA sent by IP values differ Defau...

Page 245: ...ing discovery You can use a public STUN server or set up your own STUN server Default Blank STUN Server External IP address to substitute for the actual IP address of phone in all outgoing SIP messages If 0 0 0 0 is specified no IP address substitution is performed If this parameter is specified phone assumes this IP address when generating SIP messages and SDP if NAT Mapping is enabled for that l...

Page 246: ...ync At HHmm To avoid flooding the server with simultaneously resync requests from multiple phones set to resync at the same time the phone triggers the resync up to ten minutes after the specified time The input value in seconds is converted to minutes The default value is 600 seconds 10 minutes If the parameter value is set to less than 600 the default value is used Default 600 Resync At Random D...

Page 247: ...uates to FALSE Resync is not triggered even when Resync On Reset is set to TRUE Only Resync via direct action URL and SIP notify ignores these Resync Trigger Default Blank Resync Trigger 1 Resync Trigger 2 A resync is considered unsuccessful if a requested profile is not received from the server This can be overridden by this parameter When it is set to No the device accepts a file not found respo...

Page 248: ... If the report method is PUT you can enter the URL for the report rule in this format http my_http_server config mpp xml If the report method is POST you can enter the URL for the report rule in this format http my_http_server report_upload php Report Rule Allows a user to resync the phone from the phone screen Default Yes User Configurable Resync Firmware Upgrade Description Parameter Allows firm...

Page 249: ...rade attempt Default PN MAC Requesting upgrade SCHEME SERVIP PORT PATH Log Upgrade Request Msg Syslog message issued after a firmware upgrade attempt completes successfully Default PN MAC Successful upgrade SCHEME SERVIP PORT PATH ERR Log Upgrade Success Msg Syslog message issued after a failed firmware upgrade attempt Default PN MAC Upgrade failed ERR Log Upgrade Failure Msg For more information ...

Page 250: ...Empty If PRT Max Timer and PRT Upload Rule fields are empty problem reports are not generated a PRT Max Timer Defines a name for the generated PRT file Enter the name in the format prt string1 MACRO PRT Name General Purpose Parameters Description Parameter The general purpose parameters GPP_ are used as free string registers when configuring the Cisco IP phones to interact with a particular provis...

Page 251: ...e to notify the user that the last input value has been accepted Confirm Tone Played instead of the Dial Tone when there are unheard messages in the caller s mailbox MWI Dial Tone Played when all calls are forwarded Cfwd Dial Tone Informs the local caller that the far end has placed the call on hold Holding Tone Played to all parties when a three way conference call is in progress Conference Tone ...

Page 252: ...ults to 60 2 2 2 2 2 2 1 4 Cadence 5 Cadence script for distinctive ring 6 Defaults to 60 2 4 2 4 2 4 Cadence 6 Cadence script for distinctive ring 7 Defaults to 60 4 5 4 Cadence 7 Cadence script for distinctive ring 8 Defaults to 60 0 25 9 75 Cadence 8 Cadence script for distinctive ring 9 Defaults to 60 4 2 4 2 Cadence 9 Control Timer Values sec Description Parameter Delay after far end hangs up...

Page 253: ...aller Defaults to 69 Call Return Code Begins a blind transfer of the current call to the extension specified after the activation code Defaults to 88 Blind Transfer Code Forwards all calls to the extension specified after the activation code Defaults to 72 Cfwd All Act Code Cancels call forwarding of all calls Defaults to 73 Cfwd All Deact Code Forwards busy calls to the extension specified after ...

Page 254: ...r Call Act Code Removes caller ID blocking on the next inbound call Defaults to 82 Block CID Per Call Deact Code Blocks all anonymous calls Defaults to 77 Block ANC Act Code Removes blocking of all anonymous calls Defaults to 87 Block ANC Deact Code Enables the do not disturb feature Defaults to 78 DND Act Code Disables the do not disturb feature Defaults to 79 DND Deact Code Makes all outbound ca...

Page 255: ...sh and is listening to second dial tone Each code and the following valid target number according to current dial plan entered on the second dial tone triggers the phone to perform a blind transfer to a target number that is prepended by the service code For example after the user dials 98 the IP phone plays a special dial tone called the Prompt Tone while waiting for the user the enter a target n...

Page 256: ...rocessed by the phone You can empty the corresponding code that you do not want to the phone to process You can add a parameter to each code in Features Dial Services Codes to indicate what tone to play after the code is entered such as 72 c 67 p Below are a list of allowed tone parameters note the use of back quotes surrounding the parameter without spaces c Cfwd Dial Tone d Dial Tone m MWI Dial ...

Page 257: ...r G722 Code Makes this codec the only codec that can be used for the associated call Defaults to 02722 Only one G 722 call at a time is allowed If a conference call is placed a SIP re invite message is sent to switch the calls to narrowband audio Force G722 Code Makes this codec the preferred codec for the associated call Prefer G722 2 Code Makes this codec the only codec that can be used for the ...

Page 258: ...onal Default Blank Set Local Time HH mm Selects the number of hours to add to GMT to generate the local time for caller ID generation Choices are GMT 12 00 GMT 11 00 GMT GMT 01 00 GMT 02 00 GMT 13 00 Default GMT 08 00 Time Zone This specifies the offset from GMT to use for the local system time Default 00 00 Time Offset HH mm When used with some routers that have DHCP with time offset values confi...

Page 259: ...the range 1 12 January December The day value equals any value in the range 1 31 If day is 1 it means the weekday on or before the end of the month in other words the last occurrence of weekday in that month Daylight Saving Time Rule The weekday value equals any value in the range 1 7 Monday Sunday It can also equal 0 If the weekday value is 0 this means that the date to start or end daylight savi...

Page 260: ...The maximum number of characters is 512 For example Language_Selection ua na Spanish Language_Selection Language Selection Choose the locale that should be set in the HTTP Accept Language header Default en US Locale Phone General Description Parameter Name of the phone Station Name Name to identify the phone appears on the phone screen You can use spaces in this field and the name does not have to...

Page 261: ... operates with a Bluetooth enabled mobile phone Bluetooth Mode Specifies the line number for which the Bluetooth is enabled Line Line Key Each line key has a set of settings Description Parameter Specifies the n extension to be assigned to Line Key n Default n Extension Specifies the user name for Line Key Default USER Short Name Specifies whether the incoming call appearance is shared with other ...

Page 262: ...is parameter allows you to choose the number of calls per line button You can choose a value from 2 to 10 Default 2 Call Appearances Per Line Supplementary Services Description Parameter Enable or disable three way conference service Default Yes Conference Serv Enable or disable attended call transfer service Default Yes Attn Transfer Serv Enable or disable blind call transfer service Default Yes ...

Page 263: ...ervices on the phone Default Yes ACD Login Serv Enable or disable group call pick up services on the phone Default Yes Group Call Pick Up Serv Enable or disable the vertical service announcement services on the phone Default No Service Annc Serv Enable or disable the call recording services on the phone Default No Call Recording Serv Enable or disable video services on the phone When enabled the V...

Page 264: ...the duration for which it waits before it logs out Default 10 Countdown Timer s Options to specify the password input method of extension mobility PIN Options are Alpha numeric and Numeric Default Alpha numeric Preferred Password Input Mode XSI Service Description Parameter Enter the name of the server for example xsi iop1 broadworks net Default Blank XSI Host Server Determines the XSI authenticat...

Page 265: ...t registered on the phone Enter SIP password when you select SIP Credentials for XSI authentication type SIP Password Enables BroadSoft directory for the phone user Select Yes to enable the directory and select No to disable it Default No Directory Enable Name of the directory Displays on the phone as a directory choice Default Blank Directory Name Select the type of BroadSoft directory Enterprise...

Page 266: ...the user signs in Default No Login Invisible Interval in seconds to allow a reconnect without a log in after the client disconnects from the server After this interval the client needs to reauthenticate Default 30 Retry Intvl XML Service Description Parameter Name of the XML Directory Displays on the user s phone as a directory choice Default Blank XML Directory Service Name URL where the XML Dire...

Page 267: ...if the MD5 authentication method is used Default Blank Server Specify a starting point in the directory tree from which to search Separate domain components dc with a comma For example dc cv2bu dc com Default Blank Search Base Enter the distinguished name domain components dc for example dc cv2bu dc com If you are using the default Active Directory schema Name cn Users Domain an example of the cli...

Page 268: ...rch allows the provided text to appear anywhere in a name beginning middle or end Default Blank Last Name Filter This defines the search for the common name cn For example cn cn VALUE This search allows the provided text to appear anywhere in a name beginning middle or end Default Blank First Name Filter Additional customized search item Can be blank if not needed Default Blank Search Item 3 Custo...

Page 269: ...eved number is dialable by the phone For example a givenName n firstname a sn n lastname a cn n cn a telephoneNumber n tele t p Default Blank Display Attrs Can be blank if not needed With the LDAP number mapping you can manipulate the number that was retrieved from the LDAP server For example you can append 9 to the number if your dial plan requires a user to enter 9 before dialing Add the 9 prefi...

Page 270: ...eleased Releasing Key List Softkeys that display when one or more calls are on hold Hold Key List Softkeys that display when a call is incoming Ringing Key List Softkeys that display when a call is active on a shared line Shared Active Key List Softkeys that display when a call is on hold on a shared line Shared Held Key List Softkeys that display a connected video call Connected Video Key List Pr...

Page 271: ...ed assigned to the shared line appearance Default Blank Shared User ID Number of seconds before the SIP subscription expires Before the subscription expiration the phone gets NOTIFY messages from the SIP server on the status of the shared phone extension Default 3600 Subscription Expires When enabled the message waiting indicator lights only for messages on private lines Default No Restrict MWI NA...

Page 272: ...iated services DiffServ field value in UDP IP packets carrying a SIP message Defaults to 0x68 SIP TOS DiffServ Value ToS DiffServ field value in UDP IP packets carrying RTP data Defaults to 0xb8 RTP ToS DiffServ Value SIP Settings Description Parameter Select from UDP TCP or TLS Default UDP SIP Transport Port number of the SIP message listening and transmission port Default 5060 SIP Port Support o...

Page 273: ...gs upon completion of call transfers Multiple delay settings Referor Refer Target Referee and Refer To Target are configured on this screen For the Referror Bye Delay enter the appropriate period of time in seconds Default 4 Referor Bye Delay Indicates the refer to target Select Yes to send the SIP Refer to the contact Default No Refer To Target Contact For the Referee Bye Delay enter the appropri...

Page 274: ...To sip 12325551234 example com user phone To enable this optional parameter select Yes Default No User Equal Phone Determines the type of recording protocol that the phone uses Options are SIPINFO SIPREC Default SIPREC Call Recording Protocol Call Feature Settings Description Parameter Enables the phone to perform an attended transfer operation by ending the current call leg and performing a blind...

Page 275: ...ilbox ID Identifies the SpecVM server for the phone generally the IP address and port number of the VM server Voice Mail Server The expiration time in seconds of a subscription to a voice mail server Voice Mail Subscribe Interval Determines the behavior of the phone when a page call arrives Auto Ans Page On Active Call Enable disable the Feature Key synchronization Applies to DND and Call Forward ...

Page 276: ... Yes to enable or No to disable Default No Disposition Code Enable Enables the user to trace the last incoming call Select Yes to enable or No to disable Default No Trace Enable Enables the user to escalate a call to a supervisor in case of emergency Select Yes to enable or No to disable Default No Emergency Escalation Enable Displays the call center status and the agent status Select Yes to enabl...

Page 277: ...is fall back for a new INVITE the subscribe notify transaction will fall back accordingly so that the phone s state can be maintained properly You must also set Dual Registration in the Proxy and Registration section to Yes Alternate Proxy Alternate Outbound Proxy Determines whether to force SIP requests to be sent to the outbound proxy within a dialog Ignored if the Use Outbound Proxy field is se...

Page 278: ...from a DNS SRV record lookup on the server name It needs to know the proxy priority otherwise it does not retry The range is from 0 to 65535 Default 3600 seconds Proxy Fallback Intvl Select Normal or Based on SRV Port The phone creates an internal list of proxies returned in the DNS SRV records If you select Normal the list contains proxies ranked by weight and priority If you select Based on SRV ...

Page 279: ...1200 seconds After successfully registering back to primary server all the SIP messages go to primary server Auto Register When Failover Subscriber Information Description Parameter Name displayed as the caller ID Display Name Extension number for this line User ID Password for this line Default Blank no password required Password Authentication ID for SIP authentication Default Blank Auth ID The ...

Page 280: ...naling should be automatically formed by appending this parameter with an character followed by the IP address of the device SIP URI Audio Configuration Description Parameter Preferred codec for all calls The actual codec used in a call still depends on the outcome of the codec negotiation protocol Select one of the following G711u G711a G729a G729ab G722 G722 2 iLBC OPUS iSAC Default G711u Prefer...

Page 281: ...BC codec Default Yes iLBC Enable Enables the use of iSAC codec Default Yes iSAC Enable Enables the use of OPUS codec Default Yes OPUS Enable To enable silence suppression so that silent audio frames are not transmitted select Yes Otherwise select No Default No Silence Supp Enable The method for transmitting DTMF signals to the far end The options are AVT Audio video transport Sends DTMF as AVT eve...

Page 282: ... Inbound caller ID numbers can be mapped to a different string For example a number that begins with 44xxxxxx can be mapped to 0xxxxxx This feature has the same syntax as the Dial Plan parameter With this parameter you can specify how to map a caller ID number for display on screen and recorded into call logs Caller ID Map Enables or disables URI dialing Enable URI Dialing Enter a comma separated ...

Page 283: ...he extension to forward calls to when the call is not answered Default voicemail Cfwd No Ans Dest Enter the delay in time in seconds to wait before forwarding a call that is unanswered Default 20 seconds Cfwd No Ans Delay Speed Dial Description Parameter Name assigned to a specific speed dial number Default Blank Speed Dial Name 2 to 9 Target phone number or URL assigned to speed dial 2 3 4 5 6 7 ...

Page 284: ...ering of paged calls Default Yes Auto Answer Page Choose the type of audio that the phone will use Options are Speaker and Headset Default None Preferred Audio Device Choose the time format for the phone 12 or 24 hour Default 12hr Time Format Choose the date format for the phone month day or day month Default month day Date Format Enables or disables the option for creating a missed call shortcut ...

Page 285: ...n saver mode Default No Screen Saver Enable Types of screen saver Options you can choose Clock Displays a rounded clock with the wallpaper in the background Download Picture Displays a picture pushed from the phone webpage Logo Enables to add logo as phone background Lock Enables locking of the screensaver Screen Saver Type Amount of idle time before screen saver displays enter the number of secon...

Page 286: ...o center it Text Display If set to Download Picture enables you to download a picture to customize the background on the phone screen Phone Background Type URL locating the png file to display on the phone screen background For more information see the Phone Information and Display Settings on page 127 Picture Download URL URL locating the png file to display the logo on the phone screen Logo URL ...

Page 287: ...fore attempting to subscribe Default 1 Subscribe Delay Specifies the server type with which the phone is connected Options available BroadSoft SPA9000 Asterisk RFC3265_4235 Sylantro Server Type Domain name or user name that is defined in the Broadsoft server for the phone Default Blank BLF List URL Options to enable or disable the line keys for BLF Default No Use Line Keys For BLF List By default ...

Page 288: ...performed to the parking lot If the parameter is not enabled an attended transfer is performed to the parking lot Default No BXfer On Speed Dial Enable When set to Yes the phone performs a blind transfer to a remote number When set to no blind transfer to remote number is disabled BXfer To Remote Party Number Enable Options to select a mode which displays on the phone screen for BLF Default Blank ...

Page 289: ... Request URL Username that authenticates the ACS that makes the connection request to the CPE Connection Request Username Password used to authenticate the ACS that makes a connection request to the CPE Connection Request Password Duration in seconds of the interval between CPE attempts to connect to the ACS when Periodic Inform Enable is set to yes Default value is 20 seconds Periodic Informal In...

Page 290: ...CPE WAN Management Protocol This username is used only for HTTP based authentication of the CPE BACKUP ACS User Backup password to access to the ACS for a specific user This password is used only for HTTP based authentication of the CPE BACKUP ACS Password If you do not configure the above parameters you can also fetch them through DHCP options 60 43 and 125 Note Call History Displays the call his...

Page 291: ... Home Speed Dials To edit contact information click Edit Contacts Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 275 Cisco IP Phone Web Page ...

Page 292: ...Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 276 Cisco IP Phone Web Page ...

Page 293: ...r the Cisco IP Phone Table 22 Cisco IP Phone troubleshooting Explanation Summary Cisco does not support connecting an IP phone to another IP Phone through the PC port Each IP Phone should connect directly to a switch port If phones are connected together in a line by using the PC port the phones do not work Connecting a Cisco IP Phone to another Cisco IP Phone A prolonged Layer 2 broadcast storm l...

Page 294: ...e RxType and the TxType statistics show the codec that is used for a conversation between this Cisco IP Phone and the other device The values of these statistics should match If they do not verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service Codec mismatch between the phone and another device The RxSize and the TxSize statistics sho...

Page 295: ...P Phone from another port and connect it to this network port to verify that the port is active Connect the Cisco IP Phone that does not start up to a different network port that is known to be good Connect the Cisco IP Phone that does not start up directly to the port on the switch eliminating the patch panel connection in the office Verify that the phone is receiving power If you are using exter...

Page 296: ...ations Manager you must ensure that you specify a DNS server Configuration File Corruption Problem If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve the configuration file may be corrupted Solution Create a new phone configuration file Cisco IP Phone Cannot Obtain IP Address Problem If a phone cannot obtain an IP address when it starts u...

Page 297: ...that packets are received and transmitted However voice traffic cannot recapture lost packets Rather than retransmitting a lost network connection the phone resets and attempts to reconnect to the network Contact the system administrator for information on known problems in the voice network Phone Resets Due to DHCP Setting Errors Problem The DHCP settings may be incorrect Solution Verify that you...

Page 298: ...ne may restart if it powers up by using PoE and then connects to an external power supply Phone Cannot Connect to LAN Problem The physical connection to the LAN may be broken Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up For example check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting Also ens...

Page 299: ... general telephone call problems Phone Call Cannot Be Established Problem A user complains about not being able to make a call Cause The phone does not have a DHCP IP address is unable to register to Cisco Unified Communications Manager Phones with an LCD display show the message Configuring IP or Registering Phones without an LCD display play the reorder tone instead of dial tone in the handset w...

Page 300: ... Agent Sign In or Agent Sign Out softkeys Solution Check Broadsoft server configuration to determine if that user has been configured as a call center agent Check the phone configuration to determine if BroadSoft ACD is set to yes Call Doesn t Record Problem When a user tries to record a call the recording doesn t takes place Cause This is often due to configuration issues Solution 1 Set the phone...

Page 301: ... the phone configuration to determine if the phone can connect to the internet and get the XMPP messages Check the XMPP Incoming and Outgoing messages printed in the syslog to make sure it can login successfully Phone Display Problems Your users may see unusual screen displays Use the following sections to troubleshoot the problem The Font is Too Small or Has Unusual Characters Problem The phone s...

Page 302: ...rrect set of locale and font files The font and locale files did not download successfully Solution Font files and locale files must be in the same directory Check the Locale Download Package section of the status web page to verify that the locale and font files downloaded successfully If they did not try the download again Softkey Labels are Truncated Problem The softkey labels appear to be trun...

Page 303: ...e appears in this field by default c In the Select Problem drop down list box choose the description of the problem from the available options Step 4 Click Submit in the Report Problem screen The Submit button is enabled only if you select a value in the Select Problem drop down list box You get a notification alert on the Phone Web page that indicates if the PRT upload was successful or not Troub...

Page 304: ...set correctly Additional Troubleshooting Information If you have additional questions about troubleshooting your phone go to the following Cisco website and navigate to the desired phone model https www cisco com cisco web psa troubleshoot html Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 288 Additional Troubleshooting Information ...

Page 305: ... Choose the operation that is appropriate for your situation Table 23 Basic Reset Methods Explanation Action Operation Resets any user and network setup changes that you have made but that the phone has not written to its Flash memory to previously saved settings then restarts the phone Press Applications and choose Admin Settings Reset settings Cold Reboot Restart phone Restores phone configurati...

Page 306: ...mally Do not power down the phone until it completes the factory reset process and the main screen appears Caution Perform Factory Reset from Phone Menu Procedure Step 1 Press Applications Step 2 Scroll to Admin Settings Reset settings and select Factory Reset Step 3 To restore phone configuration or settings to factory default press Ok Factory Reset the Phone from Phone Web Page You can restore y...

Page 307: ...phone admin path to access admin page of your phone ping destination any IP address or domain name that you want to ping Only alphanumeric characters and _ are allowed as the ping destination Otherwise the phone shows an error on the web page If the ping destination includes spaces only the first part of the address is used as the pinging destination For example http Phone IP admin ping 192 168 1 ...

Page 308: ...r manually triggered a cold reboot User Triggered The reboot was triggered after the phone IP address changed IP Changed You can view the reboot history as follows From the phone web user interface From the IP phone screen From the phone Status Dump file http phoneIP status xml or http phoneIP admin status xml Reboot History on the Phone Web User Interface On the Info System Status page the Reboot...

Page 309: ...eason_2 Reboot_Reason_3 08 10 14 12 08 58 Provisioning Reboot_Reason_3 Reboot_Reason_4 Reboot_Reason_5 Reboot_History Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality and in some cases can cause a call to drop Sources of network degradation can include but are not limited to the following activities Admin...

Page 310: ...Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide 294 Phone Behavior During Times of Network Congestion ...

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