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1.

3. Locate the phone and select it. (one left click)

4. Select "Phone Details" if it did not automatically come up after selecting the phone.

5. Within the "Phone Details," you will see "Model Type:" where it should say, "Cisco Remote Phone-VPN Enabled"

1.

If the phone is not built as a VPN enabled phone, you will need to delete the phone and rebuild it as a VPN Phone. The
phone will need to be staged on a CallTower hosted circuit, switch, or ASA before being sent to the remote location.
This is so the device can grab a VPN certificate.

Confirm VPN is Enabled.

1. On the Phone press the settings button.
2. Select the "VPN" option from the applications menu.
3. Confirm VPN is turned on.
4. If this is turned off press the "On" soft key
5. Press exit.

https://www.uc.solutions/Cisco/002Phones/88XX_Series/Cisco_-_Phone%3A_Troubleshoot_8811_VPN_Enabled_Phone

Updated: Sun, 31 Oct 2021 09:58:32 GMT

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Summary of Contents for 88 Series

Page 1: ...edium Department support Goal The purpose of this article is to help assist users to troubleshoot their Cisco 88xx VPN enabled phone if experiencing an issue Resolution Steps Confirm Phone is Built as a VPN Phone 1 Log into the Connect Admin Portal 2 Open the phones tab https www uc solutions Cisco 002Phones 88XX_Series Cisco_ _Phone 3A_Troubleshoot_8811_VPN_Enabled_Phone Updated Sun 31 Oct 2021 0...

Page 2: ... as a VPN Phone The phone will need to be staged on a CallTower hosted circuit switch or ASA before being sent to the remote location This is so the device can grab a VPN certificate Confirm VPN is Enabled 1 On the Phone press the settings button 2 Select the VPN option from the applications menu 3 Confirm VPN is turned on 4 If this is turned off press the On soft key 5 Press exit https www uc sol...

Page 3: ... pointing to the IP of your cluster NOTE If you do not know what the IP should be please contact the support team Clearing the ITL CTL Files 1 On the physical phone press the settings button 2 Enter the Admin Settings 3 Enter the Reset Settings 4 Highlight and select Security settings 5 You will be prompted for confirmation that you would like to reset the Security Settings Select Reset https www ...

Page 4: ...nal Information If your phone still does not have a connection please contact support with the following information User Information First and Last Name Username DID DN MAC Troubleshooting Error message Were any changes made right before the error occurred Troubleshooting steps completed Related Articles Cisco Phone Change Ringtone on 8800 Series Phones Cisco Phone 8800 Series Quick Start Guide C...

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