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Cisco 88 Series, Trouble Shoot

The Cisco 88 Series is a superior networking solution offering extensive troubleshooting capabilities. Easily resolve technical issues with the help of the free user manual available for download at manualshive.com. Enhance your networking experience with this reliable product and enjoy seamless connectivity.

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Cisco - Phone: Troubleshoot 88xx VPN Enabled Phone

Case Disposition:

Case Record Type: Support Standard

Type:

Problem

Product:

Cisco

SubProduct:

Voice

Issue:

Provisioning

Sub Issue:

Other

Priority:

Priority 3

Severity: Medium

Urgency: Medium

Department: support

Goal

The purpose of this article is to help assist users to troubleshoot their Cisco 88xx VPN enabled phone if experiencing an
issue.

Resolution/Steps

Confirm Phone is Built as a VPN Phone:

1. Log into the Connect Admin Portal

2. Open the phones tab.

https://www.uc.solutions/Cisco/002Phones/88XX_Series/Cisco_-_Phone%3A_Troubleshoot_8811_VPN_Enabled_Phone

Updated: Sun, 31 Oct 2021 09:58:32 GMT

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Summary of Contents for 88 Series

Page 1: ...edium Department support Goal The purpose of this article is to help assist users to troubleshoot their Cisco 88xx VPN enabled phone if experiencing an issue Resolution Steps Confirm Phone is Built as a VPN Phone 1 Log into the Connect Admin Portal 2 Open the phones tab https www uc solutions Cisco 002Phones 88XX_Series Cisco_ _Phone 3A_Troubleshoot_8811_VPN_Enabled_Phone Updated Sun 31 Oct 2021 0...

Page 2: ... as a VPN Phone The phone will need to be staged on a CallTower hosted circuit switch or ASA before being sent to the remote location This is so the device can grab a VPN certificate Confirm VPN is Enabled 1 On the Phone press the settings button 2 Select the VPN option from the applications menu 3 Confirm VPN is turned on 4 If this is turned off press the On soft key 5 Press exit https www uc sol...

Page 3: ... pointing to the IP of your cluster NOTE If you do not know what the IP should be please contact the support team Clearing the ITL CTL Files 1 On the physical phone press the settings button 2 Enter the Admin Settings 3 Enter the Reset Settings 4 Highlight and select Security settings 5 You will be prompted for confirmation that you would like to reset the Security Settings Select Reset https www ...

Page 4: ...nal Information If your phone still does not have a connection please contact support with the following information User Information First and Last Name Username DID DN MAC Troubleshooting Error message Were any changes made right before the error occurred Troubleshooting steps completed Related Articles Cisco Phone Change Ringtone on 8800 Series Phones Cisco Phone 8800 Series Quick Start Guide C...

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